mwalz9
mwalz9
Joined: Feb 7, 2012
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OnceDear
October 17th, 2021 at 10:02:29 AM permalink
I awoke this morning to find my Fanduel WV account suspended. No explanation. Just an email. No phone # to call. No reason. Just an email saying Sportsbook, Casino and DFS accounts all 3 suspended.

Ive wager over 1.4 million thru all 3 accounts lifetime. Not sure why the suspension. I do take advantage of every promo.

Im curious to get a response and find out why.
AxelWolf
AxelWolf
Joined: Oct 10, 2012
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OnceDearKristmitchell
October 17th, 2021 at 10:05:24 AM permalink
Quote: mwalz9

I do take advantage of every promo.

Im curious to get a response and find out why.

You answered your own question.
♪♪Now you swear and kick and beg us That you're not a gamblin' man Then you find you're back in Vegas With a handle in your hand♪♪ Your black cards can make you money So you hide them when you're able In the land of casinos and money You must put them on the table♪♪ You go back Jack do it again roulette wheels turinin' 'round and 'round♪♪ You go back Jack do it again♪♪
OnceDear
Administrator
OnceDear
Joined: Jun 1, 2014
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October 17th, 2021 at 10:11:00 AM permalink
Quote: mwalz9

I awoke this morning to find my Fanduel WV account suspended. No explanation. Just an email. No phone # to call. No reason. Just an email saying Sportsbook, Casino and DFS accounts all 3 suspended.

Ive wager over 1.4 million thru all 3 accounts lifetime. Not sure why the suspension. I do take advantage of every promo.

Im curious to get a response and find out why.
link to original post

I can't speak for fanduel, but my experience of online casinoes is that when I profit from their promos or even just play them well, they first of all unilaterally stop giving promos, E.g the 'enter promo' dialog is greyed out and then they either let me play on promo less, or else they just suspend or even outright ban my account. A sure sign is when a sister brand does the same at the same time.
Don't expect a useful or polite reply. I often get 'Your account has been restricted by another department and I cannot tell you more'

IT CAN HURT if you had a significant credit balance at the time, because they confiscate that.
Beware. The earth is NOT flat. Hit and run is not a winning strategy: Pressing into trends IS not a winning strategy: Progressives are not a winning strategy: Don't Buy It! .Don't even take it for free.
TomG
TomG
Joined: Sep 26, 2010
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October 17th, 2021 at 2:53:13 PM permalink
Can't help you out, but FD has been one place that is very good about not closing accounts. Might be quick to put limits up, but not close accounts. Making me nervous to hear they may be backing off some action. Hopefully it's just a procedural or tech issue and can be resolved. Keep us updated.
mwalz9
mwalz9
Joined: Feb 7, 2012
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October 18th, 2021 at 7:20:23 AM permalink
I'll keep every one updated. No word yet, but no surprise since it was a weekend.
redietz
redietz
Joined: Jun 5, 2019
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October 18th, 2021 at 8:49:21 AM permalink
Quote: mwalz9

I'll keep every one updated. No word yet, but no surprise since it was a weekend.
link to original post



I am of minimal use for this, as I do not have a sports book account (saving the sign-up for a rainy day). I have run into multiple issues with the fantasy. We are 30 miles from the Virginia border and not much further from North Carolina, so they sometimes have messed up GPS and locate me incorrectly. It has sometimes taken them a day to straighten it out. My interactions with customer service have been just about all negative, and they are often confused about what is allowed where. I've had them argue with me about where I am, which is a strange and comical experience, like a Laurel and Hardy sketch.
"You can't breathe dead hippo waking, sleeping, and eating, and at the same time keep your precarious grip on existence."
mwalz9
mwalz9
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October 18th, 2021 at 9:02:38 AM permalink
Quote: redietz

Quote: mwalz9

I'll keep every one updated. No word yet, but no surprise since it was a weekend.
link to original post



I am of minimal use for this, as I do not have a sports book account (saving the sign-up for a rainy day). I have run into multiple issues with the fantasy. We are 30 miles from the Virginia border and not much further from North Carolina, so they sometimes have messed up GPS and locate me incorrectly. It has sometimes taken them a day to straighten it out. My interactions with customer service have been just about all negative, and they are often confused about what is allowed where. I've had them argue with me about where I am, which is a strange and comical experience, like a Laurel and Hardy sketch.
link to original post



The hardest part about communication is there is no phone number at all. Your 2 choices are chat which takes about an hour to get thru the queue to have someone say they cannot help, or email which takes forever to get a response. I just wish there was a phone number and we could hash it out in one conversation. In the mean time, I have taken my Sportsbook action to my brick and mortar, Mardi Gras, and took my online casino play to BetRivers based out of Mountaineer. I guess DFS is a no go till we are resolved. I hate DraftKings.
redietz
redietz
Joined: Jun 5, 2019
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October 18th, 2021 at 9:17:49 AM permalink
Quote: mwalz9

Quote: redietz

Quote: mwalz9

I'll keep every one updated. No word yet, but no surprise since it was a weekend.
link to original post



I am of minimal use for this, as I do not have a sports book account (saving the sign-up for a rainy day). I have run into multiple issues with the fantasy. We are 30 miles from the Virginia border and not much further from North Carolina, so they sometimes have messed up GPS and locate me incorrectly. It has sometimes taken them a day to straighten it out. My interactions with customer service have been just about all negative, and they are often confused about what is allowed where. I've had them argue with me about where I am, which is a strange and comical experience, like a Laurel and Hardy sketch.
link to original post



The hardest part about communication is there is no phone number at all. Your 2 choices are chat which takes about an hour to get thru the queue to have someone say they cannot help, or email which takes forever to get a response. I just wish there was a phone number and we could hash it out in one conversation. In the mean time, I have taken my Sportsbook action to my brick and mortar, Mardi Gras, and took my online casino play to BetRivers based out of Mountaineer. I guess DFS is a no go till we are resolved. I hate DraftKings.
link to original post



DraftKings shut me down because they said I had two accounts, one of which had about $10 in it from years ago which I had forgotten about. So they wanted all of this verification stuff sent to them to combine two accounts, one of which had ten dollars in it. I just told them to forget it. It's really hypocritical because the reason both sites offer single entry options these days is because they had to cut a non-prosecution deal with the feds. They got caught with workers at DraftKings setting up and coordinating many multiple accounts at FanDuel, and vice versa. So they themselves were operating mega-accounts. They want to disallow me because I had a second account with ten bucks in it!?!
"You can't breathe dead hippo waking, sleeping, and eating, and at the same time keep your precarious grip on existence."
mwalz9
mwalz9
Joined: Feb 7, 2012
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October 18th, 2021 at 1:20:47 PM permalink
UPDATE: I still have not received an update from FanDuel on why my account is suspended and it is still suspended. However, all of my pending withdrawals have hit my bank account and me and FanDuel are now all square on money owed each other. They have nothing of mine, I have nothing of theirs. If they keep my suspension at this point, I am out nothing monetarily. They do have the best comp and promo structure in WV so I will miss that, if my ban is permanent. I will update again as soon as I hear something else.
mwalz9
mwalz9
Joined: Feb 7, 2012
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October 20th, 2021 at 9:20:39 AM permalink
Still not 1 single word from FanDuel.

All 3 accounts still suspended.

I have since taken my casino play to BetRivers based out of Mountaineer. My Sportsbook play to MardiGras WV, and am going without DFS.

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