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chaunceyb3
chaunceyb3
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September 3rd, 2013 at 7:32:58 PM permalink
So I am at Caesars AC for a little Pai Gow Tiles with friends, celebrating a win at Revel. We end up playing a little over 2 hours; I had an average bet of $250 and no one was banking. Now, at Borgata or Revel, I would've been comped somewhere between $70 and $90 (assuming 30 hands per hour, and 1.70% house edge). However, Caesars AC decided a kickback of $8 was more than generous.

Okay, no problem. We all know a host can issue discretionary comps, right? CET comps tend to be on the stingy side.

Kwi Restaurant comp for 3 please.

"Sorry Mr. Chauncey, at this time I need to see more play. Use the comp dollars on your card."

You can't offer me more than the $8 on my card? I just played 2 hours and was rated at a $250 average and lost $X.

Typing... typing... mouse clicking... "Ok, tell you what, I'll bump it up to..."







THANKS! My ancestors and I are forever indebted to you.

http://m.youtube.com/watch?v=5wQI2MFZglc&desktop_uri=%2Fwatch%3Fv%3D5wQI2MFZglc

Go Fvck Yourself CET.

Let me pass along my list of your 10 weakest dealers to three very hungry regional AP teams. They will proceed to hole card the sh*t out of your carnival games.

Let me also teach every single vagabond in AC how to slot hustle and silver mine on your 4 properties, and where to use your facilities for shelter and food.

Please also sell the WSOP brand to someone who knows how to treat the players right.

*END OF RANT*
Ibeatyouraces
Ibeatyouraces
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September 3rd, 2013 at 8:02:23 PM permalink
deleted
DUHHIIIIIIIII HEARD THAT!
Mission146
Mission146
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September 3rd, 2013 at 8:05:28 PM permalink
I think your Diamond might actually be Cubic Zirconia. I've had casinos give me better food comps just for breathing.
https://wizardofvegas.com/forum/off-topic/gripes/11182-pet-peeves/120/#post815219
s2dbaker
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September 3rd, 2013 at 8:34:59 PM permalink
Quote: Mission146

I think your Diamond might actually be Cubic Zirconia. I've had casinos give me better food comps just for breathing.

I get better food comps from CET just for breathing! I get some in the mail two to three times a week. Considering how long I've been a platinum card member, I would have thought I'd be getting better offers but lately they are all about quantity, not quality. $5 slot coupons that are redeemable from Monday to Thursday are not going to get me there.

I have recently been looking for another casino company to take my money, that has a presence in both AC and LV. I'm going to try out the Borgata on the weekend of the 20th. If I feel that they're treating me right, I'll expand my play there to exclusivity. They tie in with Boyd gaming and although I'm certain that I can get free stuff from The Gold Coast for going through the effort of calling them on the phone, it would be nice to be able to do it online with my play that I earned at The Borgata without having to ask.

Would my play at The Borgata get me any comps from any of the Coast casinos in Las Vegas or are they treated like completely separate entities?
Someday, joor goin' to see the name of Googie Gomez in lights and joor goin' to say to joorself, "Was that her?" and then joor goin' to answer to joorself, "That was her!" But you know somethin' mister? I was always her yuss nobody knows it! - Googie Gomez
Ibeatyouraces
Ibeatyouraces
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September 3rd, 2013 at 8:39:19 PM permalink
deleted
DUHHIIIIIIIII HEARD THAT!
ontariodealer
ontariodealer
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September 3rd, 2013 at 9:20:49 PM permalink
I couldn't agree more. Had the same experience times three from CET. During my last trip at the rio I ended up at the gold coast for the last three days. I was very nice about the bed bugs at casino windsor, didn't kick up a fuss and they did nothing. They still do not rate people properly. I'm going with smaller places and independent for now on.
get second you pig
boymimbo
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September 3rd, 2013 at 9:51:59 PM permalink
CET is awful with table game comps as the Wizard and many others have pointed out many times, giving out something to the effect of 0.2% of total amount bet which is formulated on slot players. (You get a point for $5 bet, 100 points = $1)

So yeah, $250 x 2 hours x 30 hands / hour = $15,000. Your comp may have been at best $30, but they've factored in the low HE as well to make it about .08% of total amount bet or about, yeah, you guessed it, $12. Your theoretical loss is about $400 and 30% of that is $120 of what you thought you should have gotten.

CET's comps work through mailers enticing you to come back with free hotel rooms, a bit of free slot play, and prizes and draws from time to time. The in-game comps are very stingy, and for slot players, most comps are earned by taking advantages of multipliers. For table players, the only thing you get is the freeBets from time to time.

As a result, regulars who play at CET with anything at Platinum or above usually stay for free in their properties which is a major comp. For example, as a Platinum last year, I was able to stay at CZR in Vegas last December over a three night weekend for free.

Conversely, at MGM or normal comping places, your play does not give the room, it would give you $120 off the room.
----- You want the truth! You can't handle the truth!
bw
bw
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September 3rd, 2013 at 10:02:43 PM permalink
Quote: s2dbaker

I get better food comps from CET just for breathing! I get some in the mail two to three times a week. Considering how long I've been a platinum card member, I would have thought I'd be getting better offers but lately they are all about quantity, not quality. $5 slot coupons that are redeemable from Monday to Thursday are not going to get me there.

I have recently been looking for another casino company to take my money, that has a presence in both AC and LV. I'm going to try out the Borgata on the weekend of the 20th. If I feel that they're treating me right, I'll expand my play there to exclusivity. They tie in with Boyd gaming and although I'm certain that I can get free stuff from The Gold Coast for going through the effort of calling them on the phone, it would be nice to be able to do it online with my play that I earned at The Borgata without having to ask.

Would my play at The Borgata get me any comps from any of the Coast casinos in Las Vegas or are they treated like completely separate entities?



According to the Borgata website, you can use comps from the Borgata in Las Vegas at Main Street Station, The Orleans, Sam's Town,
and Suncoast. You need at least $50 in comps, and you have to ask for a certificate at Borgata good for 9 months. You must stay at one of the hotels mentioned above and the certificate will be applied to your room folio for room, food, spa, and house shows, not headliners.

I used to be a Total Rewards Diamond member, but decided it just wasnt worth the effort for me. Now I exclusively play at Borgata when in AC, and they are very generous with the comps and free room offers.
onenickelmiracle
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September 4th, 2013 at 12:58:20 AM permalink
He says more play, so do you have to play a week straight to get what you wanted for one dinner? The language is just about fraudulent used based on the fact more play couldn't possibly be enough. It implies more time, but it seems much more time and even higher bets wouldn't do it.
I am a robot.
onenickelmiracle
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September 4th, 2013 at 1:01:01 AM permalink
Quote: Ibeatyouraces

Just imagine the size of the bonus that jerkoff Loveman will get this year.


He is still using the same Flowbee too. Customer service expert my ass.
I am a robot.
s2dbaker
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September 4th, 2013 at 3:10:07 AM permalink
Quote: bw

I used to be a Total Rewards Diamond member, but decided it just wasnt worth the effort for me. Now I exclusively play at Borgata when in AC, and they are very generous with the comps and free room offers.

Hopefully, I'll be able to claim the same thing soon ('cept that I am a mere Platinum mortal).
Someday, joor goin' to see the name of Googie Gomez in lights and joor goin' to say to joorself, "Was that her?" and then joor goin' to answer to joorself, "That was her!" But you know somethin' mister? I was always her yuss nobody knows it! - Googie Gomez
Boz
Boz
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September 4th, 2013 at 5:29:10 AM permalink
Quote: s2dbaker

Hopefully, I'll be able to claim the same thing soon ('cept that I am a mere Platinum mortal).



As they have proven time and time again, they really don't care about table games players unless you are a whale. We get treated like a King in AC and Vegas CET properties because my wife dumps enough dollars in slots to be a Diamond player. I spend the same amount of time playing tables as she does on slots and I have around 700 tier credits YTD. She has over 30000 tier credits with the new bonus system.

I alone qualify for midweek rooms at The Quad and Harrahs in LV, she qualifies for Suites at all 7 properties.
Ibeatyouraces
Ibeatyouraces
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September 4th, 2013 at 6:02:02 AM permalink
deleted
DUHHIIIIIIIII HEARD THAT!
vendman1
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September 4th, 2013 at 6:14:27 AM permalink
Yep to all of the above. I find the table games comps at CET unbelievably low. They are pretty generous with room comps which is why I still frequent the AC properties despite the decline. But it's tough to get free food money out of them. Especially the day of your gaming. It's never in their system till the next morning IME. They will mail a SH*TLOAD of crap to your house though; offering you tickets to shows you don't care about, and 2 for 1 buffet comps you don't want to use anyway, so that's something. :)
boymimbo
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September 4th, 2013 at 6:49:09 AM permalink
Right. I think CET has a good formula.

$15K in Pai-Gow play earns $8 in comps, because the theo loss is $400, and the game pay about 2% of theoretical loss.
$15K in Slot play earns 3000 rewards credits ($30) and the theo loss is close to 7% or $1,050 (depending on the game), so they pay about 3% of theo.
$15K in VP play earns 1500 rewards credits ($15) and the the loss is close to 3% or $450 depending on the game and pays about 3% of theo.

CET is being honest and treating table players the same as slots players. Really, I think they would do better if they were promoted differently, but CZR treats them all the same.
----- You want the truth! You can't handle the truth!
AxelWolf
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September 4th, 2013 at 7:17:55 AM permalink
Quote: chaunceyb3


Go Fvck Yourself CET.

Let me pass along my list of your 10 weakest dealers to three very hungry regional AP teams. They will proceed to hole card the sh*t out of your carnival games.

Let me also teach every single vagabond in AC how to slot hustle and silver mine on your 4 properties, and where to use your facilities for shelter and food.

Please also sell the WSOP brand to someone who knows how to treat the players right.

*END OF RANT*

This is nothing against you or these type of plays however it seems they got it right by not offering someone with this kind of knowledge a ton of comps, that way they can give it to the real suckers.
♪♪Now you swear and kick and beg us That you're not a gamblin' man Then you find you're back in Vegas With a handle in your hand♪♪ Your black cards can make you money So you hide them when you're able In the land of casinos and money You must put them on the table♪♪ You go back Jack do it again roulette wheels turinin' 'round and 'round♪♪ You go back Jack do it again♪♪
Mosca
Mosca
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September 4th, 2013 at 8:14:43 AM permalink
Quote: s2dbaker

Hopefully, I'll be able to claim the same thing soon ('cept that I am a mere Platinum mortal).



You will get better comps as a Red cardholder from Borgata than you ever would as a Platinum cardholder from CET. Plus, the casino is nicer, the rooms are better, and all the restaurants are always open. Borgata never feels like it's on the edge of shutting down everything but the casino, like Caesar's does.
A falling knife has no handle.
SanchoPanza
SanchoPanza
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September 4th, 2013 at 11:15:29 AM permalink
Quote: vendman1

They will mail a SH*TLOAD of crap to your house though; offering you tickets to shows you don't care about, and 2 for 1 buffet comps you don't want to use anyway

That's if anybody including CZR can figure out the opening and closing schedules of said buffets.
Scan
Scan
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September 10th, 2013 at 1:48:11 PM permalink
Loveman put CET into a multi billion dollar hole. They will never be able to pay it off. The properties are working with skeleton staffs. There is virtually no upkeep. The AC Caesars property has dirty and non working restroom, loads of broken slot chairs and a general feeling of no one cares anymore. It is filled with bums that hassle and hustle players. The animatronic gold miner in Bally Wild West has not worked in years. It stands there as a pathetic monument to a one great property.
God help you if you book a room at Bally and get put into the Claridge tower. I have seen better rooms in crack motels.

I will not even get into that slot house that is the the once charming Showboat

Yet Loveman and the other skunks running the place pulls down millions in salary and bonus.
Wizard
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Wizard
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September 10th, 2013 at 3:43:22 PM permalink
From my Harrah's (LV) review:

Quote:

My Own Gambling

I played pai gow tiles at a $210 bet every hand for 3 hours and 46 minutes, by Harrah’s records. Normally, I try to get to at least four hours of play if I'm close to it, because that is a threshold many other casinos like to see. However, based on anecdotal evidence, Harrah's Corporation properties tend to be more by the book and just look at points. My play earned me 756 Base Reward Credits and 0 Bonus Reward Credits. At their ratio of 100 points per $1 in comps, that would entitle me to $7.56 in comps. It should be noted that comps must be redeemed in even increments of $1.

It is an industry norm to comp back to players about 40% of their "theoretical loss." I don't know exactly what they assume at Harrah’s, but it is an industry norm to assume 30 hands per hour in pai gow tiles and a house edge of 1.65% (source). At 3 hours and 46 minutes of play and $210 per bet, that would make my theoretical loss 3.7667 × $210 × 30 × 0.0165 = $391.55. If I were to get 40% of that back in comps, I should have had $156.62 deducted from my bill. Although, my Bonus Reward Credits entitled me to only $7.56, I was hoping to get a discretionary comp for much more. When K.M, my reviewer of the Paris (another Harrah's Corporation property), played pai gow tiles for 2 hours at the same average bet, they comped a $75.45 dinner off her room charges.

When I was ready to check out, I asked the woman at the front desk what she could do. She looked at my play and said I had enough points to take off $12 in charges. Besides the $7.56 earned this trip, I also had some blackjack play at Harrah's Rincon near San Diego. I was shocked, to say the least. So I asked for a discretionary comp, and she flat out said that they only go by points and I only had $12 worth.

Never in my entire life have I played so hard to get so little in return. It was the biggest display of chincyness I have ever witnessed in any casino. As I wrote earlier, it is par for the course to get back 40% of expected losses, and by my math, I got 2% back. If I were a legitimate player, I would never return after that insulting experience.

"For with much wisdom comes much sorrow." -- Ecclesiastes 1:18 (NIV)
Zcore13
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September 10th, 2013 at 4:05:29 PM permalink
Quote: Wizard

From my Harrah's (LV) review:

Quote:

My Own Gambling

I played pai gow tiles at a $210 bet every hand for 3 hours and 46 minutes, by Harrah’s records. Normally, I try to get to at least four hours of play if I'm close to it, because that is a threshold many other casinos like to see. However, based on anecdotal evidence, Harrah's Corporation properties tend to be more by the book and just look at points. My play earned me 756 Base Reward Credits and 0 Bonus Reward Credits. At their ratio of 100 points per $1 in comps, that would entitle me to $7.56 in comps. It should be noted that comps must be redeemed in even increments of $1.

It is an industry norm to comp back to players about 40% of their "theoretical loss." I don't know exactly what they assume at Harrah’s, but it is an industry norm to assume 30 hands per hour in pai gow tiles and a house edge of 1.65% (source). At 3 hours and 46 minutes of play and $210 per bet, that would make my theoretical loss 3.7667 × $210 × 30 × 0.0165 = $391.55. If I were to get 40% of that back in comps, I should have had $156.62 deducted from my bill. Although, my Bonus Reward Credits entitled me to only $7.56, I was hoping to get a discretionary comp for much more. When K.M, my reviewer of the Paris (another Harrah's Corporation property), played pai gow tiles for 2 hours at the same average bet, they comped a $75.45 dinner off her room charges.

When I was ready to check out, I asked the woman at the front desk what she could do. She looked at my play and said I had enough points to take off $12 in charges. Besides the $7.56 earned this trip, I also had some blackjack play at Harrah's Rincon near San Diego. I was shocked, to say the least. So I asked for a discretionary comp, and she flat out said that they only go by points and I only had $12 worth.

Never in my entire life have I played so hard to get so little in return. It was the biggest display of chincyness I have ever witnessed in any casino. As I wrote earlier, it is par for the course to get back 40% of expected losses, and by my math, I got 2% back. If I were a legitimate player, I would never return after that insulting experience.



Wiz, you mention in your description that it's "an industry norm to comp back to players about 40% of their "theoretical loss". I believe that is the case in Nevada (and maybe AC), but I never see that kind of return to player at Tribal Casinos. I think the term "industry" might be a little loose in this case, although I obviously don't have access to Casinos all over the Country. I also don't know the breakdown of Nevada/AC casinos to Tribal Casinos, but I would think Tribals outnumber the other?

ZCore13
I am an employee of a Casino. Former Table Games Director,, current Pit Supervisor. All the personal opinions I post are my own and do not represent the opinions of the Casino or Tribe that I work for.
teddys
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September 10th, 2013 at 4:21:30 PM permalink
Quote: Wizard

Never in my entire life have I played so hard to get so little in return. It was the biggest display of chincyness I have ever witnessed in any casino. As I wrote earlier, it is par for the course to get back 40% of expected losses, and by my math, I got 2% back. If I were a legitimate player, I would never return after that insulting experience.

Mike, last time we met up you were playing the video poker pretty hard at P-Ho. Did you find your offers improved when you moved to machine play? I'm 46,000 points away from Seven Stars this year but haven't found the quality of my offers to be THAT great.
"Dice, verily, are armed with goads and driving-hooks, deceiving and tormenting, causing grievous woe." -Rig Veda 10.34.4
DRich
DRich
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September 10th, 2013 at 4:41:59 PM permalink
Quote: teddys

Mike, last time we met up you were playing the video poker pretty hard at P-Ho. Did you find your offers improved when you moved to machine play? I'm 46,000 points away from Seven Stars this year but haven't found the quality of my offers to be THAT great.



I believe most Harrah's properties still base offers on ADT, not the tier level or total play given.
At my age, a "Life In Prison" sentence is not much of a deterrent.
Wizard
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Wizard
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September 10th, 2013 at 5:10:20 PM permalink
Quote: Zcore13

Wiz, you mention in your description that it's "an industry norm to comp back to players about 40% of their "theoretical loss". I believe that is the case in Nevada (and maybe AC), but I never see that kind of return to player at Tribal Casinos. I think the term "industry" might be a little loose in this case, although I obviously don't have access to Casinos all over the Country. I also don't know the breakdown of Nevada/AC casinos to Tribal Casinos, but I would think Tribals outnumber the other?



Good point. I'm sure other, less-competitive, locations are less competitive. Tribal casinos tend to not be clumped together, and thus I wouldn't expect comps to be as generous.

Quote: teddys

Mike, last time we met up you were playing the video poker pretty hard at P-Ho. Did you find your offers improved when you moved to machine play? I'm 46,000 points away from Seven Stars this year but haven't found the quality of my offers to be THAT great.



In all fairness, I got offers for free stays and events from Harrah's because of that stay at THE Harrah's. That seems to be the company policy -- try to induce new play rather than reward for old play. I got fairly decent mailers from PH during my period when I played a lot of video poker there. The only reason I quit is that they came staggered over the month, and it was a pain to drive all the way down there on a weekly basis.
"For with much wisdom comes much sorrow." -- Ecclesiastes 1:18 (NIV)
KB1
KB1
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September 10th, 2013 at 7:51:14 PM permalink
Ladies and gentlemen here is an alternative to your troubles.

Just Win Baby!

Then they can shove their comps!

KB1
s2dbaker
s2dbaker
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September 10th, 2013 at 8:11:42 PM permalink
Quote: KB1

Ladies and gentlemen here is an alternative to your troubles.

Just Win Baby!

Then they can shove their comps!

KB1

Problem is that CET also has the largest vig in AC.
Someday, joor goin' to see the name of Googie Gomez in lights and joor goin' to say to joorself, "Was that her?" and then joor goin' to answer to joorself, "That was her!" But you know somethin' mister? I was always her yuss nobody knows it! - Googie Gomez
KB1
KB1
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September 10th, 2013 at 8:14:57 PM permalink
Go Somewhere Else!

KB1
djatc
djatc
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September 12th, 2013 at 4:35:22 AM permalink
Stay at a CET room and gamble somewhere else. That's what I've been doing. They will throw rooms at you for little action, so take advantage.
"Man Babes" #AxelFabulous
wroberson
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September 13th, 2013 at 1:15:28 PM permalink
I played the great race in 2 days. About 300 bucks spent and I was given 500 in comp dollars. For the 1 year and a half after the race, I also got about 1300 in free rooms 230 in free food and merchandise. I'm not through I still need a room in December and waiting for my new offers to post. I'm seriously looking at the $331.00 package for January at the Flamingo through Expedia of all places.

They were even willing to undo a transaction that I didn't understand when I made it. I was expecting cash for my points and they gave me free slot coupons. I changed my mind and they reversed everything and I was given my resort credits back. It's the only thing I've asked for. I have been treated well.

The complaints I have are the 6/5 blackjack and The Illinois Gaming system. All machine shuffle on the floor.
This might help explain explain my situation better. The is no other place I will gamble.
It's either Vegas or don't gamble.
Buffering...
JohnnyQ
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September 13th, 2013 at 2:36:56 PM permalink
Speaking of the last year's Great Race, I was hoping to see some reincarnation of that this year. What are they doing, if anything, to effectively counter the MGM connection to myVegas ?
There's emptiness behind their eyes There's dust in all their hearts They just want to steal us all and take us all apart
SanchoPanza
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September 13th, 2013 at 2:59:54 PM permalink
Quote: wroberson

I'm not through I still need a room in December and waiting for my new offers to post. I'm seriously looking at the $331.00 package for January at the Flamingo through Expedia of all places.

Start checking your online Total Rewards account NOW. Decent offers and rates for December have been showing up there for a while.
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