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Romes
Romes
Joined: Jul 22, 2014
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December 7th, 2014 at 4:43:17 PM permalink
Update
BOVADA WELCHED ON MY WAGER. More information on my page 4 post, but basically 3 representatives and a supervisor admitted to me they could not prove my bet was past post, and that they were simply "terms of servicing" me with their right to make all final decisions on wagers, and that they chose not to pay me.
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Update From Page 11
I've played on JetSet, Bodog/Bovada, Full Tilt, Pacific, Party, Ultimate, Cardroom, InterPoker, and 4 more than I can literally remember the interface but not the names. This is all since about 2004, so nearly a decade of online gambling. My honest opinion: Every single site I've played/bet on has made it super easy to get money on the site, place bets, and hassle the hell out of you to get it off / resolve "big" (anything over $1k) winning bets.

Shit, my first Bovada cash out... I requested it, 2 days later it got denied (no reasoning or anything). I had to call up to find out why, then they said they didn't have proof of identification for me, so I had to scan my drivers licence in to them. Done that day... another 2 days later cash out was denied. Called back up and they told me I had to prove my address they were sending the check to with a current utility bill. Scanned, blocked out personal information, and send that. 2 days later (they took up to 48 hours to process any request) they told me it was approved and that I could expect my check within 10 business days... and indeed I got it another 2 weeks after that. It should be noted that I fought them over these things saying wtf you'll let me put money on your site and play without knowing who I am, but you're going to start demanding it when I want to get my money back? They, even a decade ago, terms of serviced me to the point where I had to comply because they were holding thousands of my dollars hostage. This is the unprofessional crap that EVERY online casino does that makes ALL online casino's shady. Bovada is the worst because they "claim" to care about their reputation, then do this crap like it's routine business.
end update

Update From Page 14
So when speaking with the supervisor and coming to a dead end, I requested my account be cashed out/deactivated. He said no problem and it was done. A week has gone by and I indeed got a check for my account balance. So at lunch today, I went down to my bank to cash it. Of course, a problem...

Since Bovada apparently has a bank in Canada they operate their funds out of, I got a "canadian" check mailed to me here at my address in the US. My bank (one of the most popular banks in America) informed me that american checks can be scanned, and that the scanned images can be sent to each other (US Bank, PNC, Chase, etc). However, canadian banks REQUIRE the physical check! Thus, the only way to cash my check was to ship it to them, and to get my funds back in about 6 weeks... oh, and there's a $25 fee for doing so. 'Sometimes' other banks will cash them that have canadian counter-parts, but only if the check says "payable at XXX" where XXX is the American bank that is allowed to cash it... Which of course my check did not have written on it.

So after all this dibacle, Bovada sends checks to Americans that we can't even cash. It takes another 6 weeks and whatever fee your bank inevitably charges you to mail the physical check and get the money back.

lol Bovada is becoming more and more of a headache/joke. I've been with them for 8 years and never had to deal with a canadian check before. What the hell?
end update

So today, like every Sunday, I loaded up my Bovada app to live sports bet some of the NFL games. I'll usually do any team I can watch and bet, none in particular. Like any other day I bet $1 here, $10, $50 here... but today I felt a little saucy and ended up making a $100 wager on a decent +330 bet. The bet JUST before this was also a $100 wager on a -550 Rush (which I won and was paid for). So to be straight... I had NUMEROUS bets before (both winning and losing) that Bovada paid me out on properly. Now comes this bet. I WON THE BET. I repeat, I bet on pass incomplete, and the result of the play was pass incomplete!

Somehow all of the sudden, on my simple $330 win, BOVADA DIDN'T PAY ME. They sent me a message that said they claimed it was placed after the play had started and that the outcome was "canceled." Hmmm, well apparently they didn't think my other 10-15 bets prior to that one was 'before the play' but now that I actually won a good size bet (for me, I don't even think $330 is all that much to them at all) suddenly I'm getting ripped off and not paid.

Screenshot of my winning $100 (-550) rush bet the play before, and of the $100 +330 bet they're attempting to not pay me for:


WITHIN 10 MINUTES.... My buddy was also watching the same game on TV. He's pretty well off and was placing wagers much larger than mine. He also had both winning AND losing waigers prior to his bet (which was placed about 10 minutes after mine). He bet $400 on a pass incomplete at +265 (which I apparently inspired with my win that had yet to be resolved), and WON the bet. The outcome of the next play was an incomplete pass. His wager was to be paid out $1,060... THEY DID THE SAME THING TO HIM! They sent him a message and said the bet was "no action" and the screenshot said "Canceled" for the result:



BOTH of us got green CONFIRMATION statements of our bets, just as we did for all of our other bets. It was a confirmed, accepted bet, that they're simply trying to welch on at this point. This is the simplest possible example of an online casino trying to rip MULTIPLE people off. He has his own account, was betting separately, on separate plays... and yet when we both won a larger bet, NEITHER OF US got paid. Bovada owes us combined $1,390!

Considering "Online Casino Bonuses" helps players get paid out from BS like this I hope I can talk to someone about escalating this? I've played poker on Bovada and bet with/through them for almost a decade. Mike has had them as a Wizard approved sponsor for a while as well. I hope someone can respond and either help me escalate this or give me some advice on the next steps towards getting paid.
Playing it correctly means you've already won.
Scottimus1
Scottimus1
Joined: Dec 7, 2014
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December 7th, 2014 at 4:47:06 PM permalink
I will certainly be interested to see what the outcome of this debacle is!
FinsRule
FinsRule
Joined: Dec 23, 2009
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December 7th, 2014 at 4:47:36 PM permalink
This has happened to me too. I no longer use their "live" betting.
SOOPOO
SOOPOO
Joined: Aug 8, 2010
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December 7th, 2014 at 5:03:45 PM permalink
Not even being aware that such ridiculous bets exist.... but now that I do..... I am interested.....

It seems to me you should ALWAYS get a response..... either saying bet accepted or bet not accepted..... and of course that response needs to be immediate...

Since many sporting events are on a few second tape delay I am sure there are times when you think you entered your bet before the play but you actually did not...

I am also interested in the disposable income of someone willing to bet $500 on a single relatively unimportant play in one of a myriad of randomly played regular season pro football games......

Also..... as an example..... they mentioned repeatedly that the Jets had their first 15 plays scripted...... If you had access to that script, knowing what the 15 predetermined plays were, how much could you reasonably make with these types of bets?
Romes
Romes
Joined: Jul 22, 2014
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December 7th, 2014 at 5:07:24 PM permalink
Quote: SOOPOO

...It seems to me you should ALWAYS get a response..... either saying bet accepted or bet not accepted..... and of course that response needs to be immediate...


Both of us got immediate green messages in our live window that said "Wager Placed" or what not CONFIRMING the bet when we placed them.

It's also not my fault if they don't pull their lines a few seconds too late. They offered a bet, I placed it, they accepted it, then didn't pay. AMAZINGLY we also had NOOOOOO issues with ANY of our other bets (both winning and losing) because none of them were over like $50-$100 payout.
Playing it correctly means you've already won.
Scottimus1
Scottimus1
Joined: Dec 7, 2014
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December 7th, 2014 at 5:18:48 PM permalink

Here's my screenshot, showing prior bets - accepted and paid. Of course due to the nature of live betting, there is a short period of time wagering is available. That being said, it seems odd to have accepted action on multiple bets, and ALSO paying out on that action. Whilst subsequently wagering a larger amount, suddenly "the wager was placed after the play started". Point being, if the action was taken on one (or multiple) plays, how can it seem reasonable that suddenly it's "too late"...
Scottimus1
Scottimus1
Joined: Dec 7, 2014
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December 7th, 2014 at 5:19:24 PM permalink
…and apparently I haven't successfully figured out how to post images.
AxelWolf
AxelWolf
Joined: Oct 10, 2012
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December 7th, 2014 at 5:37:02 PM permalink
Everything was great until this "My buddy was at my place"

No doubt using your WiFi. (oh someone used a phone)

Im sure they will fully investigate your "buddy" and you, with a microscope and make sure your "buddy" doesn't often visit and make bets from your location or a VPN.

There's no rule about having a buddy at your house per say, but using the same IP might break the rules. Even if he had a different IP, I have a feeling they might not believe the , my buddy story and they could Confiscate everything.

PS they might use the no syndicate or collusion argument somehow.
♪♪Now you swear and kick and beg us That you're not a gamblin' man Then you find you're back in Vegas With a handle in your hand♪♪ Your black cards can make you money So you hide them when you're able In the land of casinos and money You must put them on the table♪♪ You go back Jack do it again roulette wheels turinin' 'round and 'round♪♪ You go back Jack do it again♪♪
onenickelmiracle
onenickelmiracle
Joined: Jan 26, 2012
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December 7th, 2014 at 5:49:00 PM permalink
Doesn't seem to operate as intended if confirming bets then retracting. I wouldn't make the bets anymore. If somehow it's confirming bets once the outcome is known, then figuring it out and cancelling, shouldn't happen either.
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Romes
Romes
Joined: Jul 22, 2014
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December 7th, 2014 at 6:07:10 PM permalink
Quote: Scottimus1

…and apparently I haven't successfully figured out how to post images.


img=URL inside [ ]... on the bottom right of your reply there's a "Click here for formatting codes" link that explains it too.


Quote: AxelWolf

Everything was great until this "My buddy was at my place"

No doubt using your WiFi. (oh someone used a phone)

Im sure they will fully investigate your "buddy" and you, with a microscope and make sure your "buddy" doesn't often visit and make bets from your location or a VPN.

There's no rule about having a buddy at your house per say, but using the same IP might break the rules. Even if he had a different IP, I have a feeling they might not believe the , my buddy story and they could Confiscate everything.

PS they might use the no syndicate or collusion argument somehow.


Like I said, I've been a member, played poker, bet sports, etc, for a decade with bovada. You can't play poker from the same wifi/etc at the same table for collusion reasons, of course. However, this was us live betting a sporting event. I don't care if 100 people are in a room betting a live event, it's not possible to collude because you're not playing a game against one another. It's a bet on the event with the 'house.' We broke absolutely no terms/agreements, and no, he wasn't on my wifi, so we weren't even using the same connection/ip.

Mike? Admins? Apparently the new owners of this site (and mike has prior himself I've read) help people get paid from Online Casino's when they rightfully should? I'm looking for next steps. Should I e-mail their support? Should I go through the new site owners customer service to see if they would be of any help? The main reason I ask this is because Bovada is still a sponsor and has a Wizard approved site on here for a long time. Clearly they're trying to rip off multiple people here so I hope there is some backing for the players on their sponsor.
Playing it correctly means you've already won.

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