[A] Casinoboss Answers Your Questions
Quote: EvenBobDo you think thats fair?
Of course it's not fair. They want us to give it our best shot..........and lose. LOL
Quote: EvenBobSo you're saying casinos tolerate no consistent winners
no matter how small their profit. Is that correct?
Do you think thats fair? Doesn't it go against all your
advertising that tells us to come on in, give it our best
shot?
Yes.
Yes.
No.
Quote: beachbumbabsWell, in each case it's been kind of the same; if I'm new there, I play for a day or two, visit with the pit personnel when they invite it, talk to the player's club people when redeeming something they've sent me, and someone says to me while looking at my numbers, "at your level of play, you should be handled by a host" and then the casino assigns me one. I get to know them a bit, keep in touch a little between visits (2-4/year most years, about 4 days at a time) and let them know I'm coming, bring them something I know they'll like (boxed Perrier champagne for one, an original painting of Greece waterfront (pro artist friend) for the Greek hostess, top-shelf port wine for another, etc) on subsequent visits, keep it friendly and don't ask for things or fuss about what I do get. Appreciate whatever comps they offer and thank them when I leave. I don't take anything for granted re: comps.
Haven't paid for a hotel room or an in-house meal for 20 years, sometimes get limos/plane tix (new place, I ask them to review my play at checkout and they write off the room). Got comp offers for Bette Midler, Celine Dion, top shows I couldn't get to Vegas to redeem, suite packages/parties on holidays/weekends, stuff like that. Don't mean it to sound so calculated, but I guess maybe it is and I wasn't looking at it from that aspect before trying to detail it here. I just genuinely enjoy the cards, the camraderie, the thrill of hitting, letting someone else do the housekeeping and cooking, that sort of thing. I generally expose 5K-10K/day unless I hit bottom for that day early, usually go home 1-3K loser overall (a good percentage of that is tips, sometimes all), but have won as much as 7k overall on a trip, lost 5K once. I tip 10% on bonus wins and slot handpays, and if I've had a good session with a dealer as they change out (even if I lose but they've done a good job: I refuse to sit at a table and gripe), but I generally only tip out of winnings, don't try to bet every hand for the dealer out of stakes (used to, but just lost faster). No idea how that compares with your average hosted player, but that's what I do, since you asked, and they seem to like seeing me come back.
I get treated best at medium properties except the Borgata loves me too (I consider them high-end, above Caesar's and the rest, but not my favorite AC floor to play). Borgata was kind enough to issue me a black card on opening day (I was Harrah's Diamond at the time) and that still impresses me. Top-end occasionally send me basic offers I don't use, and I don't like the low-end properties like IP used to be, though some of them have bettter floors, so I'll play but not stay. I always give the place I stay at least half my action/day.
Awesome
Quote: casinobossYes.
Yes.
No.
So your advertising to give it our best shot
is meant in jest then. You don't want us
to win, you want us to lose and go home
and come back and do it again. And you
think this is fair?
Quote: EvenBobSo your advertising to give it our best shot
is meant in jest then. You don't want us
to win, you want us to lose and go home
and come back and do it again. And you
think this is fair?
I don't advertise that.
For instance drop 2000 in 3 days, versus over the whole month.
I don't get why it matters, because it's more of PITA to be required to spend a certain way if you don't play that way.
Quote: rxwineIf a players plays the same amount of money per month, shouldn't you get the same cash back no matter how you play?
For instance drop 2000 in 3 days, versus over the whole month.
I don't get why it matters, because it's more of PITA to be required to spend a certain way if you don't play that way.
Because if you're only coming in 3 days per month then there are 27 days you might be spending somewhere else.
If you're spending 27 days a month at our casino then we're pretty sure we've got most of your time.
Quote: casinobossIf you're spending 27 days a month at our casino then we're pretty sure we've got most of your time.
I frequently get surveys in the mail from a casino that I've played at that ask me what percentage of my play is at their casino? So, is it better for me to downplay the percentage of my play there?
For example, if this casino really got 50% of my play, should I say 5% of my play? Would that increase my offers?
Any responses yet about the craps questions?
Quote: casinobossI don't advertise that.
C'mon, you know what I mean, the industry advertises that.
Do you think that's fair. Aren't gamblers looked at as suckers
and marks? But instead of marking us with a piece of chalk
as we walk in, you use mailers and promotions to get at our
money. Dealers think we're fools when we play. Do the suits
at the higher level feel the same way?
Quote: Beethoven9thI don't get it, is casinoboss supposed to come out & say, "Yes, it's unfair?" We all know it's unfair anyway.
But do they think its unfair.
Quote:CasinoBoss : What do you think of the move to more and more non-smoking casinos?
Quote: casinobossBad for business.
How about a non-tipping casino? Just tell everyone to do a good job like they are suppose to or they're fired.
I guarantee hoards of customers who will see the value in it.
It's still an employer's market, I believe.
Some people here complain about less than pleasant personnel anyway. They can then be justified in their dourness as they won't be receiving tips anyway.
Quote: rxwineHow about a non-tipping casino? Just tell everyone to do a good job like they are suppose to or they're fired.
I guarantee hoards of customers who will see the value in it.
An enthusiastic +1!
I'm a relatively generous tipper myself (I tip about 10-15% of my winnings and even tip here & there during losing sessions!), yet I still hear dealers b*tch & moan all the time about tokes...even at the higher end casinos. It makes me sick. Some of these guys make substantially more than I do, yet they're gonna give me grief about tips?!?! Please.
Quote: rxwineHow about a non-tipping casino?
Very, very unlikely to ever happen.
Quote: rxwineIf a players plays the same amount of money per month, shouldn't you get the same cash back no matter how you play?
For instance drop 2000 in 3 days, versus over the whole month.
I don't get why it matters, because it's more of PITA to be required to spend a certain way if you don't play that way.
dont change the way you play to chase comps if it means less fun overall?
Quote: AlanMendelsonI frequently get surveys in the mail from a casino that I've played at that ask me what percentage of my play is at their casino? So, is it better for me to downplay the percentage of my play there?
For example, if this casino really got 50% of my play, should I say 5% of my play? Would that increase my offers?
Any responses yet about the craps questions?
The survey answers don't affect your mail offers. The results are just for informational purposes.
No. I forgot to ask. I'll ask next time I see the tables person. 3 is my educated guess.
Quote: EvenBobC'mon, you know what I mean, the industry advertises that.
Do you think that's fair. Aren't gamblers looked at as suckers
and marks? But instead of marking us with a piece of chalk
as we walk in, you use mailers and promotions to get at our
money. Dealers think we're fools when we play. Do the suits
at the higher level feel the same way?
No
Quote: rxwineHow about a non-tipping casino? Just tell everyone to do a good job like they are suppose to or they're fired.
I guarantee hoards of customers who will see the value in it.
It's still an employer's market, I believe.
Some people here complain about less than pleasant personnel anyway. They can then be justified in their dourness as they won't be receiving tips anyway.
This gave me a good morning chuckle.
Quote: NokTangTo CB..regarding the tips...are they shared with the Pit Boss and boxman, floorperson, and other "management" such as Casino Manager and Marketing?
http://www.ktnv.com/news/local/210283211.html
Quote: casinoboss3 is my educated guess.
Please try to get a specific answer on this one: "After how many attempts at sliding the dice would a crew "stop" the shooter? (I leave "stop" to interpretation ranging from calling a no-roll to taking away the dice to removing them from the casino.)"
I'm really curious if they would let a slider get away with it three times before taking action, and then what action would they take?
Note: you can do a lot of damage with three slides.
Quote: AlanMendelsonPlease try to get a specific answer on this one: "After how many attempts at sliding the dice would a crew "stop" the shooter? (I leave "stop" to interpretation ranging from calling a no-roll to taking away the dice to removing them from the casino.)"
I'm really curious if they would let a slider get away with it three times before taking action, and then what action would they take?
Note: you can do a lot of damage with three slides.
Technically the answer is once.
But my guess of 3 is validated. First time will catch the box's eye, second you get a warning, third you get bounced from the game.
Quote: casinobossTechnically the answer is once.
But my guess of 3 is validated. First time will catch the box's eye, second you get a warning, third you get bounced from the game.
$10 on midnight for the first slide... $300.
$300 on the second slide... $9000.
$3000 on the third slide (table max at most casinos)... $90,000.
And then you get bounced?
What casino is this?
http://www.youtube.com/watch?v=wPkgvNV_IuE
Quote: AlanMendelson$10 on midnight for the first slide... $300.
$300 on the second slide... $9000.
$3000 on the third slide (table max at most casinos)... $90,000.
And then you get bounced?
What casino is this?
http://www.youtube.com/watch?v=wPkgvNV_IuE
Why are you assuming that the warning and bouncing are still valid rolls? It seems pretty obvious that the warning language would be "No Roll! Don't do that again, or you're done."
Quote: casinobossBecause if you're only coming in 3 days per month then there are 27 days you might be spending somewhere else.
If you're spending 27 days a month at our casino then we're pretty sure we've got most of your time.
Is there a way for a player to combat this thinking? Especially in a saturated market like Las Vegas, a player could easily visit a property 27 times a month and still give 90% of their play to someone else. That's certainly the case for me personally with a couple of the casinos here in Philly.
Quote: rdw4potusWhy are you assuming that the warning and bouncing are still valid rolls? It seems pretty obvious that the warning language would be "No Roll! Don't do that again, or you're done."
I agree. It's obvious they would call a "No roll" especially if they know that $90,000 is at stake.
Quote: AlanMendelson$10 on midnight for the first slide... $300.
$300 on the second slide... $9000.
$3000 on the third slide (table max at most casinos)... $90,000.
And then you get bounced?
What casino is this?
http://www.youtube.com/watch?v=wPkgvNV_IuE
Come on. If you're going to be this obvious you're going to get bounced immediately.
Quote: rdw4potusIs there a way for a player to combat this thinking? Especially in a saturated market like Las Vegas, a player could easily visit a property 27 times a month and still give 90% of their play to someone else. That's certainly the case for me personally with a couple of the casinos here in Philly.
There are some who look at offers on a cumulative basis versus a trip average but besides that the only way to "combat" it would be to start working for or buy a casino.
Quote: rdw4potusWhy are you assuming that the warning and bouncing are still valid rolls? It seems pretty obvious that the warning language would be "No Roll! Don't do that again, or you're done."
This.
Quote: casinobossNo
Good answer. Of course you have to say this or you'll
look like a heartless corporate predator.
In the old days, suits high up in the casino used to call
people who lost money on a regular basis 'casino oriented'.
This was their code talk for 'suckers'. Benny Binion even
said his job wasn't done till the customers last personal
check to the casino bounces. Till the guy was broke, in
other words.
But times have changed, you say. Players are no longer
looked at that way. But you have a zero tolerance for AP's,
no matter how much they're winning. Don't you see a
conflict here?
Quote: EvenBobGood answer. Of course you have to say this or you'll
look like a heartless corporate predator.
In the old days, suits high up in the casino used to call
people who lost money on a regular basis 'casino oriented'.
This was their code talk for 'suckers'. Benny Binion even
said his job wasn't done till the customers last personal
check to the casino bounces. Till the guy was broke, in
other words.
But times have changed, you say. Players are no longer
looked at that way. But you have a zero tolerance for AP's,
no matter how much they're winning. Don't you see a
conflict here?
No
Quote: casinobossNo
OK, here's a question then. Would you still be
back rooming AP's if you thought you could get
away with it? Admit it, those were the good old
days. Do what you want to anybody you didn't
like with no repercussions. Those wascally lawsuits
and such. Who does James Grosjean think he is.
Quote: EvenBobOK, here's a question then. Would you still be
back rooming AP's if you thought you could get
away with it? Admit it, those were the good old
days. Do what you want to anybody you didn't
like with no repercussions. Those wascally lawsuits
and such. Who does James Grosjean think he is.
No
This slot machine (youtube vid) (which is in Vegas casinos and other places.) has in its playing instructions that with maximum bet it will average 95% return. There's at least a couple other similar games with same statement in game instructions.
Is it bad for business to actually list paybacks? I mean, even with payback listed you still only know the average.
Stores list costs of products, and people will buy premium products for different reasons, not just cost. Why don't casinos run the same way and just inform the customer the actual average return?
Quote: rxwineCasinoboss,
This slot machine (youtube vid) (which is in Vegas casinos and other places.) has in its playing instructions that with maximum bet it will average 95% return. There's at least a couple other similar games with same statement in game instructions.
Is it bad for business to actually list paybacks? I mean, even with payback listed you still only know the average.
Stores list costs of products, and people will buy premium products for different reasons, not just cost. Why don't casinos run the same way and just inform the customer the actual average return?
Because we don't have to.
Quote: rdw4potusIs anybody else wondering why the guy who spends his time in the casino tracking roulette spins is so concerned with treatment of advantage players?
No. Deal with this every single day.
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Quote: casinobossQuote: rxwineCasinoboss,
This slot machine (youtube vid) (which is in Vegas casinos and other places.) has in its playing instructions that with maximum bet it will average 95% return. There's at least a couple other similar games with same statement in game instructions.
Is it bad for business to actually list paybacks? I mean, even with payback listed you still only know the average.
Stores list costs of products, and people will buy premium products for different reasons, not just cost. Why don't casinos run the same way and just inform the customer the actual average return?
Because we don't have to.
Because Nevada is the Wild Wild West of no Laws and regulations worth a hill of beans where the Fox guards the hen house.
Quote: casinobossQuote: rxwineCasinoboss,
This slot machine (youtube vid) (which is in Vegas casinos and other places.) has in its playing instructions that with maximum bet it will average 95% return. There's at least a couple other similar games with same statement in game instructions.
Is it bad for business to actually list paybacks? I mean, even with payback listed you still only know the average.
Stores list costs of products, and people will buy premium products for different reasons, not just cost. Why don't casinos run the same way and just inform the customer the actual average return?
Because we don't have to.
I had a feeling that was coming. Unfortunately about half the population hears the word "organizing" in conjunction with "business" today and thinks "union" which they reflexively hate. Solo customers can't do much to affect business practice, even practices I'm sure most would prefer to change.
That's good for you though.
Thanks for your answers!
Quote: BohemianQuote: casinobossQuote: rxwineCasinoboss,
This slot machine (youtube vid) (which is in Vegas casinos and other places.) has in its playing instructions that with maximum bet it will average 95% return. There's at least a couple other similar games with same statement in game instructions.
Is it bad for business to actually list paybacks? I mean, even with payback listed you still only know the average.
Stores list costs of products, and people will buy premium products for different reasons, not just cost. Why don't casinos run the same way and just inform the customer the actual average return?
Because we don't have to.
Because Nevada is the Wild Wild West of no Laws and regulations worth a hill of beans where the Fox guards the hen house.
Don't kill the golden goose.
Quote: casinobossNo. Deal with this every single day.
You don't deal with me every day, you have no
Idea what I do in the casino. Nobody does. If they did
they'd be changing their underwear three times per
shift.
Quote: EvenBobYou don't deal with me every day, you have no
Idea what I do in the casino. Nobody does. If they did
they'd be changing their underwear three times per
shift.
Officially shaking in my boots.
Quote: casinobossOfficially shaking in my boots.
You never will be because casinos never catch on to anything
until they're wised up that there's a problem.
They admit they don't have the resources or
the interest in being proactive about new kinds
of AP's. They'd rather wait till the horse is out
of the barn and in the next county before they
take any action. I think that's the way god wants
it...
Quote: EvenBobYou don't deal with me every day, you have no
Idea what I do in the casino. Nobody does. If they did
they'd be changing their underwear three times per
shift.
Wow , that's some statement. Care to enunciate a bit. Hint maybe. Just curious due to the strong statement.
Quote: terapinedWow , that's some statement. Care to enunciate a bit. Hint maybe. Just curious due to the strong statement.
Could be anything
Quote: rxwine
OMG! Why would he do that? I want to hear what
he's telling them. This is what I do: http://www.youtube.com/watch?v=DMQO3sbedtc
Quote: rxwine
OMG That is too funny. Amazing. It could be painful when it eventually comes out the other end. The girls reaction is priceless, 1st she cant believe what she just saw then she starts cracking up.
Quote: casinobossQuote: rxwineCasinoboss,
This slot machine (youtube vid) (which is in Vegas casinos and other places.) has in its playing instructions that with maximum bet it will average 95% return. There's at least a couple other similar games with same statement in game instructions.
Is it bad for business to actually list paybacks? I mean, even with payback listed you still only know the average.
Stores list costs of products, and people will buy premium products for different reasons, not just cost. Why don't casinos run the same way and just inform the customer the actual average return?
Because we don't have to.
I have a question A Casinoboss.
1st off I appreciate you being here and answering questions. Now this and some of your other answers come off as somewhat arrogant. The above answer is correct but its short. Like someone being friendly and gets a short response. Maybe answering like this amuses you. But its all cool, everybody is here for there personal amusement.
Anyway, I'd like to add more to the above question and hopefully you wont be short with me.
I think Casinos are missing a segment of the gambling public that would play more if they knew exactly what the odds are. I myself enjoy gambling but only if I know exactly what I'm up against. If I don't know, I don't play. I used to be strictly a poker TX holdem player. I know all the odds. You must know all the odds to be a good player. Last couple years I discovered video poker. I actually love it and play that more then TX Holdem. Now I don't sit down at a video poker machine until I check out the odds. I don't mind playing at a machine that with perfect strategy, I'll still lose in the long run such as 9/6 JOB. The gambling market has become very competitive. I live in Tampa, got 3 poker rooms in town and one of the largest casinos in the country here, Seminole Hard Rock Tampa. I think Vegas or casino can gain a competitive advantage providing gamblers odds. Think of the advertising gimmicks exploiting this competitive advantage. And it would attract more people like me to other games that I wont touch because I don't know the odds.
