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JSTAT
JSTAT
Joined: Feb 8, 2011
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May 4th, 2013 at 10:27:30 AM permalink
I just earned Total Rewards Diamond status and it will expire 4/1/14 and will not extend to 3/31/15 as Caesars Entertainment used to do. Any happy campers? Maybe casino watchdog Anthony Curtis of the Las Vegas Advisor or The Wizard of Odds can get to the bottom of this and reveal the truth of this dramatic downgrade of the once mighty Total Rewards program. I know Caesars Entertainment’s CEO Gary Loveman stated customers demanded the changes, which I believe is BS. Our Total Rewards Tier Credits resets at zero on January 1 and we have till March 31 every year to regain Diamond (or Seven Stars) to be effective April 1. Can Caesars Entertainment do anything right?

According to the Total Rewards website it states, “Diamond Aspiration levels are based on your 2013 Tier Score, and the privileges of each level you reach can be enjoyed through March 31, 2014.” Total Rewards link [https://www.totalrewards.com/TotalRewards/RewardsAndBenefits.do?page=trBenefits#howdoiearnthem[/link

The Diamond Aspiration levels include all forms of Total Rewards Diamond status. Here is the explanation in Caesars own words…

ASPIRATION Level 1: 15,000 Tier Credits Unlock a $100 Celebration Dinner to treat yourself and anyone else you want to invite for any occasion you choose. Also, gain access to a VIP Services team and VIP Hotline to handle all of your upcoming reservations and provide world-class service to you when visiting any of our casino resorts.

ASPIRATION Level 2: 40,000 Tier Credits Unlock an additional complimentary four-night stay at any Total Rewards destination. This is on top of any offers or comps you receive based on your play.

ASPIRATION Level 3: 80,000 Tier Credits Unlock an Annual Retreat to any Total Rewards destination with a $750 airfare credit, invitation to a NYE party, VIP round-trip airport transportation within 50 miles, Companion Card to share your priority service benefits with a friend, early check-in/late check-out, upgrade to best available room at check-in, as well as waived fees on check cashing and credit card advances.

Diamond Aspiration levels are based on your 2013 Tier Score, and the privileges of each level you reach can be enjoyed through March 31, 2014. Some restrictions may apply. Please see Total Rewards Center for complete details.


Caesars Entertainment is in a world of hurt being $20 billion in debt. The recent changes of the Total Rewards program encourages Diamond hopefuls to rack up 2500 Tier Credits to gain a 5000 bonus for 24 hours of play. You can achieve Diamond status in just two days. Just don’t do it in December where you enjoy the perks till March 31 of the next year. You will be demoted to Gold on April 1 if you gave them no action after. It’s a money grab by our friends at Caesars Entertainment!
Casino reporter, enjoys blackjack/baccarat card counting, Bay Area poker pro, JSTAT@Casino_Examiner on Twitter
AcesAndEights
AcesAndEights
Joined: Jan 5, 2012
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May 18th, 2013 at 4:02:06 PM permalink
Quote: JSTAT

Caesars Entertainment is in a world of hurt being $20 billion in debt....It’s a money grab by our friends at Caesars Entertainment!


And you're surprised? See also: resort fees.
"So drink gamble eat f***, because one day you will be dust." -ontariodealer
Boz
Boz
Joined: Sep 22, 2011
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May 18th, 2013 at 5:38:00 PM permalink
Actually its almost $24 Billion in debt now, but whats a few billion among friends?
AlanMendelson
AlanMendelson
Joined: Oct 5, 2011
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May 18th, 2013 at 6:17:08 PM permalink
Keep in mind it is actually "easier" to reach the higher tier levels now if you budget your gambling money over multiple days and make use of the bonus tier credits.
joecraps
joecraps
Joined: Feb 17, 2010
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May 18th, 2013 at 6:32:25 PM permalink
Are you sure that applies to the basic diamond level. I believe that they are referring to aspiration levels only. If someone made seven star on 12/31/13 and it was only good until 03/31/14 they would be very unhappy.

Joe K
JSTAT
JSTAT
Joined: Feb 8, 2011
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May 23rd, 2013 at 11:27:15 AM permalink
Quote: joecraps

Are you sure that applies to the basic diamond level. I believe that they are referring to aspiration levels only. If someone made seven star on 12/31/13 and it was only good until 03/31/14 they would be very unhappy.

Joe K



All Diamond Aspiration levels expire 4/1 of every year if the Tier Credits are not earned from 1/1 - 3/31. Seven Stars benefits are extended another year according to website http://www.sevenstarsinsider.com/. It says " all the Seven Stars benefits – including the annual trip and celebratory dinner – through March 31 of the following year, plus a full year's worth of benefits starting the next day and continuing through March 31 of the following year."

Conversely, the Caesars Entertainment's Total Rewards website states "The Seven Stars card expires annually on March 31. To be considered for an invite the following year, 150,000 Tier Credits must be achieved in the current calendar year and your Total Rewards account must be in good standing." It appears our friends at Caesars are preparing to eliminate its Seven Stars members if they don't rack up 150,000 Tier Credits in the first three months of every year.
Casino reporter, enjoys blackjack/baccarat card counting, Bay Area poker pro, JSTAT@Casino_Examiner on Twitter
AlanMendelson
AlanMendelson
Joined: Oct 5, 2011
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May 23rd, 2013 at 12:49:12 PM permalink
Quote: JSTAT

It appears our friends at Caesars are preparing to eliminate its Seven Stars members if they don't rack up 150,000 Tier Credits in the first three months of every year.



I didnt think that was true so I called Total Rewards and asked them. They said you do not have to earn 150,000 tier points in the first three months of 2014 to be extended if you have earned the 7Stars rank in 2013.

To put it another way: If you earned 150,000 tier points in 2013 and your account is in "good standing" meaning you've paid your markers, you didn't punch a dealer in the mouth, and you haven't danced on the blackjack tables, or thrown the dice from the craps table like a hail mary pass... then you will be automatically extended on April 1, 2014 for another year of "7Stars" until March 31, 2015.
hook3670
hook3670
Joined: May 17, 2011
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May 23rd, 2013 at 1:00:41 PM permalink
THe way it works is your ancillary benefits, ie. trips $100 food credit expire, but if you make Diamond in 2013, you are Diamond until April 1 2015.
JSTAT
JSTAT
Joined: Feb 8, 2011
  • Threads: 6
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May 23rd, 2013 at 1:14:08 PM permalink
Quote: AlanMendelson

I didnt think that was true so I called Total Rewards and asked them. They said you do not have to earn 150,000 tier points in the first three months of 2014 to be extended if you have earned the 7Stars rank in 2013.

To put it another way: If you earned 150,000 tier points in 2013 and your account is in "good standing" meaning you've paid your markers, you didn't punch a dealer in the mouth, and you haven't danced on the blackjack tables, or thrown the dice from the craps table like a hail mary pass... then you will be automatically extended on April 1, 2014 for another year of "7Stars" until March 31, 2015.



So we agree that Diamond cards expire on 4/1 if the Tier Credits are not earned from 1/1 to 3/31 of that calender year, right? But those are the same words said in the Seven Stars FAQ on the Total Rewards website. I'd believe what is written, not what is said on the phone by a Total Rewards employee. I hope we can get to the bottom of this with an explanation from Caesars Entertainment's CEO Gary Loveman.
Casino reporter, enjoys blackjack/baccarat card counting, Bay Area poker pro, JSTAT@Casino_Examiner on Twitter
AlanMendelson
AlanMendelson
Joined: Oct 5, 2011
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May 23rd, 2013 at 2:24:27 PM permalink
I'm sorry but I didn't ask about the Diamond Experiene situation. It might be different. Do we really have to bother Gary? How about just calling your host?

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