High roller article

Sorry if this is already posted.

Quote:

UNCASVILLE, Conn. — One high roller requests a refrigerator full of bananas that he squeezes and throws as he gambles. Another urinates against a wall. Other high-stakes players described by a pit manager at Mohegan Sun, one of the world's largest casinos, throw chairs, scream at dealers and expect rules to be bent at the tables.

In the increasing competition for the biggest spenders, casinos are known to pull out all the stops with comped hotel rooms, meals and rebates for a percentage of their losses. But some dealers say efforts to satisfy and retain the players — known as "whales" — go much further, with casinos tolerating abuse and extending courtesies that test the integrity of the games.

more at link

http://lasvegassun.com/news/2015/jul/28/high-rollers-dealers-describe-special-treatment-ab/

There's a ton of missing information in this article.

What were the dealers doing?
And why would the casino still freeze out the high roller if they found it were the dealers who were cheating for him? And if the cheating allowed the high roller to stay longer and lose more, why is that bad for the casino?

Quote: Frogger

There's a ton of missing information in this article.

What were the dealers doing?
And why would the casino still freeze out the high roller if they found it were the dealers who were cheating for him? And if the cheating allowed the high roller to stay longer and lose more, why is that bad for the casino?

I took it (not pretending to be an expert, just my understanding) that there was a collusive aspect to the late-betting. The player was aware that what he was doing was outside the rules of normal play. The dealers/pit were accommodating him. The action itself was subject to regulatory review and found to be illegal.

If a player is working in collusion with staff to illegally improve their game, I would guess the casino would have the choice of banning the player (no matter how valuable a customer) or losing their license to operate. I don't know the particular regulations of that jurisdiction, but I don't see in general how any player could be an exception to a banning in that situation. I doubt the casino itself wanted to do more than say, "you can't do that any more under any circumstances". So I'm guessing it's a non-negotiable consequence.

If you were a shoplifter, and the clerk looked the other way and/or disabled the door alarm, or some other non-enforcement, you're still guilty of shoplifting. Just because they "let" you doesn't mean you aren't breaking the law.

I think BBB is pretty much correct on this. I suspect it was either Surveillance or Regulatory that caught this and informed operation management to address the issue. I also suspect that Table Games management did know about this and allowed it under the rationale they were keeping a large bettor happy and retaining their business. The dealer is probably a scapegoat. With that being said I also think there may be more to this story other than a few late postings. Dealer and player collusion is a definite risk in this business and is watched for. Whales do get away with a lot more than they should and it often takes a nudging from Regulatory to get operations to remedy a less than ideal situation.