I Spy With My Mechanical Eye
Guy colors up $1,800 of all sorts of color chips, $800 of which are black.
The dealer stacks the $800 in two $400 stacks, but is counting them as $500 stacks and pulls out 4 purple $500 chips.
He seeks confirmation from the pit boss to send out the 4 purple, and gets it from the pit boss.
The kid takes the $$ and runs, immediately giggling with his buddy that he F-ed them out of $200.
His other buddy is still playing at the table, so after he goes to the cage he comes back to the table and watches over his buddies shoulder.
Two security guys ask to talk to him, and tell him what happened and asked for the $200 back, and after a slight resistance, the kid forks over 2 bills.
What is your best guess as to how that went down? and could your security ask for the $$ back from the kid like it was done in the above example?
If your casino would/could do the same thing, how long can they pursue the kid? Let's say he comes every week, can they ask for the $200 the following weekend?
Quote: Maverick17I was at a table where this happened:
Guy colors up $1,800 of all sorts of color chips, $800 of which are black.
The dealer stacks the $800 in two $400 stacks, but is counting them as $500 stacks and pulls out 4 purple $500 chips.
He seeks confirmation from the pit boss to send out the 4 purple, and gets it from the pit boss.
The kid takes the $$ and runs, immediately giggling with his buddy that he F-ed them out of $200.
His other buddy is still playing at the table, so after he goes to the cage he comes back to the table and watches over his buddies shoulder.
Two security guys ask to talk to him, and tell him what happened and asked for the $200 back, and after a slight resistance, the kid forks over 2 bills.
What is your best guess as to how that went down? and could your security ask for the $$ back from the kid like it was done in the above example?
If your casino would/could do the same thing, how long can they pursue the kid? Let's say he comes every week, can they ask for the $200 the following weekend?
At my Casino we would definitely ask for it back. Can't force him to do it, but he would not be allowed back until/if he did.
ZCore13
Quote: DodsferdAs you're describing, no. I have had that exact conversation with my manager though, and it is entirely possible to integrate identification software that could be programmed to count by any means necessary to display a running / true count, as well as track bet volumes and deviations.
The technology is possible, though whether or not it is actually used in the foreseeable future is another thing. What I would like to see, is the above, as well as microchips in the table trays that give a visual count of what the drop / win-loss for each table is.
It's a little bit over the top in terms of Big Brother though, but that's the type of toys I'd like to play with.
In regards to mistakes, we get a call from the pit about ~60% of the time, whereas we call down about ~40% of the time. Pit Bosses should be on top of the tables, but that relies on them being in the right place at the right time. Our eyes don't blink, theirs do.
so you're telling me that casinos spend the money for all the facial recognition and whatnot but don't have ability to recognize and analyze each game for count/bet size and throw up flags when necessary? I'm calling BS
Quote: Maverick17I was at a table where this happened:
Guy colors up $1,800 of all sorts of color chips, $800 of which are black.
The dealer stacks the $800 in two $400 stacks, but is counting them as $500 stacks and pulls out 4 purple $500 chips.
He seeks confirmation from the pit boss to send out the 4 purple, and gets it from the pit boss.
The kid takes the $$ and runs, immediately giggling with his buddy that he F-ed them out of $200.
His other buddy is still playing at the table, so after he goes to the cage he comes back to the table and watches over his buddies shoulder.
Two security guys ask to talk to him, and tell him what happened and asked for the $200 back, and after a slight resistance, the kid forks over 2 bills.
What is your best guess as to how that went down? and could your security ask for the $$ back from the kid like it was done in the above example?
If your casino would/could do the same thing, how long can they pursue the kid? Let's say he comes every week, can they ask for the $200 the following weekend?
Our staff would certainly pursue repayment. If the subject refused, then they'll probably be barred from the establishment until they repay the money back. We would also pass on the information to the governing gaming agency, who also pursue repayments out of the casino. I don't know what they have at their disposal, but I understand legal action can be utilized.
Quote: ajemeisterso you're telling me that casinos spend the money for all the facial recognition and whatnot but don't have ability to recognize and analyze each game for count/bet size and throw up flags when necessary? I'm calling BS
If there are places that do, then I can't speak for what their capabilities are. We don't have facial recognition software in our building. We rely on the information we have available to us via ID'ing patrons, and having knowledge passed around.
Quote: MissEyeThe casino I work at has facial recognition software but has nothing for analyzing a game. It's not that hard to count a live game. We have calculator programs that you can enter the info into but it's just as easy to do it without.
Exactly. Counting down a live game / bet variance is incredibly easy to do, especially since we can rewind hands and slow down time.
Quote: DodsferdWe would also pass on the information to the governing gaming agency, who also pursue repayments out of the casino. I don't know what they have at their disposal, but I understand legal action can be utilized.
Uh huh. And when you spot an under payout
to a winner, do you also pursue with the same
fervor to make it right with the customer? I
see players get under paid all the time, sometimes
by hundreds of dollars. Are you just as diligent
in making it right with them?
Do you approach them as they're leaving and
make it right? Do you pull out all the stops to
hunt them down?
Quote: EvenBobUh huh. And when you spot an under payout
to a winner, do you also pursue with the same
fervor to make it right with the customer? I
see players get under paid all the time, sometimes
by hundreds of dollars. Are you just as diligent
in making it right with them?
Do you approach them as they're leaving and
make it right? Do you pull out all the stops to
hunt them down?
I have had this occur once and have seen it occur with other players a couple times.
In my case, when the pit guy approached I figured 'backoff'. Instead he told the dealer to pay me $125. He said the dealer took a hand that was actually a push about 10 minutes earlier. I honestly didn't even remember the hand. :/
Quote: DodsferdWe would also pass on the information to the governing gaming agency, who also pursue repayments out of the casino. I don't know what they have at their disposal, but I understand legal action can be utilized.
I believe Bob N. addressed this scenario on one of his appearances on GWAE. He said, the casino can bar you from playing until you pay the money back, but that there was no recourse outside of the casino. I am sure he was speaking of specifically in Nevada, as it is possible that type of thing is different in different jurisdictions. Had something to do with intent. In order to win a case they would have to prove that you knew and intentionally took the payoff and that was near impossible to do.
Quote: kewlj
In my case, when the pit guy approached I figured 'backoff'. Instead he told the dealer to pay me $125.
An oddity..
Quote: Dodsferd
If there are places that do, then I can't speak for what their capabilities are. We don't have facial recognition software in our building. We rely on the information we have available to us via ID'ing patrons, and having knowledge passed around.
There are absolutely places that do. You know.. for a man supposedly in surveillance you surely do not keep up with the times...
I'll just leave these here...
(go to 36:20)
(#5 in the list of 8)
http://www.tested.com/tech/455527-technologies-casinos-use-catch-cheaters/
Quote: EvenBobUh huh. And when you spot an under payout
to a winner, do you also pursue with the same
fervor to make it right with the customer? I
see players get under paid all the time, sometimes
by hundreds of dollars. Are you just as diligent
in making it right with them?
Do you approach them as they're leaving and
make it right? Do you pull out all the stops to
hunt them down?
Yes, we make attempts to repay the owed monies. In my experience, it's more common in the slot department, where people cash out TITO tickets and grab the change, abandoning the bills. (FYI, those machines all have cameras inside them.).
Quote: ajemeisterThere are absolutely places that do. You know.. for a man supposedly in surveillance you surely do not keep up with the times...
I wasn't doubting that at all. You really have no grounds to say that I do or don't keep up with anything. My offer to extend what knowledge I'm privy to is out of courtesy, not out of the expectation to prove who I am.
My interest is in a different aspect of hardware, not towards facial recognition. I don't need a program to tell me who someone is, when I already know who they are.
Quote: tongnifacial recognition is not that good. the program can be fooled by something as simple as a pair of glasses. there's really no substitute for human memory. for the people that are chiding the OP, I would wonder if they have ever actually used a program like that or are just spouting back what they saw on a youtube documentary. a guy with a great knack for faces is worth more than any computer algorithm.
To each his own I guess.. I guarantee you that facial recognition has much better way of tracking everyone through the casino, given enough of a view of the facial profile. The best thing about it... people contribute every day to help train and perfect software by uploading pictures to social media and other places on the web..
If you're asking if I've ever used professional facial recognition software in surveillance, the answer is (obviously) no. This isn't 1995.. computers can do a lot more than you think..
Quote: mcallister3200At least 3/4 of the full time AP's that I know are in OSN, yet we never have any trouble getting action down for quite awhile until the play itself is generating heat, and at that point it doesn't really matter much if you're already databased or not. That's all the evidence I need that facial recognition is crap. Either that or the people using the software or information are crap. I'm going to have some respect for my adversaries and say it's the software.
I would estimate 99.5% of casinos don't have facial recognition software. As a matter of fact I don't know of one that currently uses it. When it first came out it was supposed to be the next best thing... and it wasn't. A few high end casinos tried it and dumped it. There's a possibility you could still find one here and there at a casino entrance or choke point, but all one would have to do is be turned to the side a little talking to someone or be wearing their favorite team baseball hat and it renders the camera helpless.
ZCore13
Quote: ajemeisterTo each his own I guess.. I guarantee you that facial recognition has much better way of tracking everyone through the casino, given enough of a view of the facial profile. The best thing about it... people contribute every day to help train and perfect software by uploading pictures to social media and other places on the web..
If you're asking if I've ever used professional facial recognition software in surveillance, the answer is (obviously) no. This isn't 1995.. computers can do a lot more than you think..
lol
Quote: EvenBobAn oddity..
Not really. Anytime I see an under pay I call down and have it corrected immediately. We also go through what ever measures we can to return money when someone accidently leaves chips at the table or at the cage. Believe what you like.
Quote: Zcore13I would estimate 99.5% of casinos don't have facial recognition software. As a matter of fact I don't know of one that currently uses it. When it first came out it was supposed to be the next best thing... and it wasn't. A few high end casinos tried it and dumped it. There's a possibility you could still find one here and there at a casino entrance or choke point, but all one would have to do is be turned to the side a little talking to someone or be wearing their favorite team baseball hat and it renders the camera helpless.
ZCore13
Most of the Vegas casinos have recognition software. But I will agree with others that it isn't that great. The ones I've used require a full forward face shot to get good matches. It's still useful but memory of past incidents with people or current updates of active people are more useful.
Quote: MissEyeMost of the Vegas casinos have recognition software. But I will agree with others that it isn't that great. The ones I've used require a full forward face shot to get good matches. It's still useful but memory of past incidents with people or current updates of active people are more useful.
I know MGM tried and got rid of it. I know Aria doesn't use it. I'm pretty sure Harrah's does not. And from brief information I don't believe Cosmo does, although that's just a feeling. Doesn't leave all that many that would use it.
ZCore13
Quote: Zcore13I know MGM tried and got rid of it. I know Aria doesn't use it. I'm pretty sure Harrah's does not. And from brief information I don't believe Cosmo does, although that's just a feeling. Doesn't leave all that many that would use it.
ZCore13
MGM properties use it, we share infor with several of them including Bellagio. Don't know about Aria and Cosmo. All downtown properties use it, Venetian, Stratosphere, Treasure Island and Boyd properties. There are two main systems used and then properties who use them share their info with all other properties so I see the list of all the ones who use our system. There's also another 100+ in other states linked to the system.
Quote: MissEyeMGM properties use it, we share infor with several of them including Bellagio. Don't know about Aria and Cosmo. All downtown properties use it, Venetian, Stratosphere, Treasure Island and Boyd properties. There are two main systems used and then properties who use them share their info with all other properties so I see the list of all the ones who use our system. There's also another 100+ in other states linked to the system.
I could see Bellagio and Mirage using it. Very surprised downtown properties would use it.
I'm at a small Casino but I would guess that a good amount more than half of the people we catch on the floor that aren't supposed to be there are caught by people on the floor and not Surveiilance.
ZCore13
Quote: Zcore13I could see Bellagio and Mirage using it. Very surprised downtown properties would use it.
I'm at a small Casino but I would guess that a good amount more than half of the people we catch on the floor that aren't supposed to be there are caught by people on the floor and not Surveiilance.
ZCore13
Totally! I usually use the recognition software when someone on the floor wants me to check someone. Now and then I spot someone doing something suspicious and I'll run them but it only works half the time.
Quote: MissEyeTotally! I usually use the recognition software when someone on the floor wants me to check someone. Now and then I spot someone doing something suspicious and I'll run them but it only works half the time.
We use specific search functions in our databases to narrow down results when looking for persons of interest. For example, if you think that they were removed for intoxication, or were part of advantage play, or whatever, you can search for a specific term in relation and quickly find out if they're the person you thought they were.
Quote: MissEyeTotally! I usually use the recognition software when someone on the floor wants me to check someone. Now and then I spot someone doing something suspicious and I'll run them but it only works half the time.
You people know a whole lot more about casino surveillance than I will ever know, or want to know. But as I stated in another thread, when I go on a cruise, they take my picture. Then every time I turn around during the cruise there is some durn cruise photographer taking my picture, me alone, me with my family, me with that other lady I swear I was just talking to, etc. and they line them all up together in a big viewing area, all my pics, the good and the bad, all right there together for my wife to see and they hope she will buy some of them. Actually, I guess the wife inserts her card in a kiosk machine thingy and it brings them up, all our family pics? That's facial recognition software in action, and if the cruise lines can use it, well I'm surprised it isn't used everywhere.
Quote: ajemeisterfacial recognition (at least publicly) has been surprisingly successful on Facebook for the past 2-3 years... are you really going to tell me that casinos don't have a way to use similar algorithms now?
Forgive me, but I really just don't see the point. It's a tool that we don't need. If it were reliable and efficient to a degree that aids in the work we do, then sure. From what I've been exposed to, it's just not worth it.
I don't need to know the names of everyone who comes into the building. Hell, if I really need that information, I can acquisition it off of the other departments who directly deal with the customers. When, out of a hundred people, a person does something worth noting, we get their information.
That person isn't forgotten. I know the names and faces of people who were convicted of cheat at plays five years ago. I can tell you the driver's license address, postal code, and birthday of two dozen high rollers.
Why would I need software to do what our department already knows? I'm interested in picture resolution, blind spot elimination, preventative measures to eliminate video loss, hardware failure.
If a casino wants to know your identity, we will find it. You shouldn't be so quick to jump the gun on facial recognition software being the top of the line in that sense.
Not big enough fish to care about?
Too good?
Just lucky?
What's the assessment?
Quote: rxwineUnless some people are truly lying (right here on this site in fact), some continue to bounce from casino to casino counting or making other plays against casinos.
Not big enough fish to care about?
Too good?
Just lucky?
What's the assessment?
I personally encourage it. In all honesty, the house edge is no secret. Casinos will continue to be profitable as long as people play games with negative expectation, and ploppies exist.
As long as the playing is conducted legally, with no discrepancies, I don't care who wins. If people can make a profit from a table with bad rules, then great! For every one person that wins, there are dozens that lose. From a financial perspective, it's not a loss.
Upper management would have a bit of a different thing to say though.
The facial recognition was supposed to help detect people in disguises. I'm certain you couldn't spot someone in a simple disguise IE someone who's clean shaven with a full head of hair that now has a shaved head with a goatee. Now imagine someone who really wants to disguise themselves.Quote: DodsferdForgive me, but I really just don't see the point. It's a tool that we don't need. If it were reliable and efficient to a degree that aids in the work we do, then sure. From what I've been exposed to, it's just not worth it.
I don't need to know the names of everyone who comes into the building. Hell, if I really need that information, I can acquisition it off of the other departments who directly deal with the customers. When, out of a hundred people, a person does something worth noting, we get their information.
That person isn't forgotten. I know the names and faces of people who were convicted of cheat at plays five years ago. I can tell you the driver's license address, postal code, and birthday of two dozen high rollers.
Why would I need software to do what our department already knows? I'm interested in picture resolution, blind spot elimination, preventative measures to eliminate video loss, hardware failure.
If a casino wants to know your identity, we will find it. You shouldn't be so quick to jump the gun on facial recognition software being the top of the line in that sense.
I have facial recondition to unlock my phone but it's slower than just using a pass code.
It won't be long before it's quick and accurate. They are now even detecting how you walk.
Quote: AxelWolfThe facial recognition was supposed to help detect people in disguises. I'm certain you couldn't spot someone in a simple disguise IE someone who's clean shaven with a full head of hair that now has a shaved head with a goatee. Now imagine someone who really wants to disguise themselves.
I have facial recondition to unlock my phone but it's slower than just using a pass code.
It won't be long before it's quick and accurate. They are now even detecting how you walk.
We have.
I'm not doubting the potential usefulness, I'm saying in the current state of what I've observed, I don't see the point.
Humans are creatures of habit. Identifying their habits is an easy way to spot someone. Specifics about their gait, or stances.. their mannerisms at a table or slot machine. It's difficult for someone to disguise all aspects of their character.
Given the progress of technology, I'm not at all disputing the potential effectiveness. All I'm saying, is that at the current technological degree, and from what I've seen, it's much more preferable to look for improvements in other directions.
Quote:
I don't need to know the names of everyone who comes into the building. Hell, if I really need that information, I can acquisition it off of the other departments who directly deal with the customers. When, out of a hundred people, a person does something worth noting, we get their information. That person isn't forgotten. I know the names and faces of people who were convicted of cheat at plays five years ago. I can tell you the driver's license address, postal code, and birthday of two dozen high rollers.
Forgive me, but I thought many AP's make it a point NOT to use player's cards.
Without a card, and without a player providing information as part of a hand pay, how would you learn their name, their driver's icense address, their postal code and birthday?
Quote: MrV
Forgive me, but I thought many AP's make it a point NOT to use player's cards.
Without a card, and without a player providing information as part of a hand pay, how would you learn their name, their driver's icense address, their postal code and birthday?
That information is usually taken from their DL on the chance that we get it. That's more for our high rollers than advantage players. For the AP's, it's typical that we'll get a first name, and maybe some fake occupation that they decide to provide in casual conversation.
You'd be surprised how easy it is to find people via social media though. A few google searches, and you can find some information easily. I've actually used that in the past to get information regarding a removal or something we've conducted.
Typically speaking, AP's are left alone unless their bank roll is enough to warrant attention. If their play is large enough, yeah they get ID'd and we have their info. Until then, we just monitor their play.
One example I can recall, we had warning that a particular AP was headed to our city from out of the area they normally frequented. Our casino must have been either the first one he visited, or the first one that actually paid attention. We tracked his play, analyzed his spread, and made a huge report about it.
That information then spread like wildfire throughout the city, and he was banned from all of the other casinos around. We had his information passed on to us through a third party. I don't even recall if we had his ID at any point, though we had all the information on it already known.
Quote: DodsferdThat information then spread like wildfire throughout the city, and he was banned from all of the other casinos around..
You were triumphant! Whatever.. You can only
brag about the ones you catch. The ones you
never catch, the ones you'll never catch, are
the important ones. You can't speak about them
because you don't even know they exist. And
probably never will.
If their play is large enough you can simply use the CRT excuse, I'm supersized you didn't mention that.Quote: DodsferdThat information is usually taken from their DL on the chance that we get it. That's more for our high rollers than advantage players. For the AP's, it's typical that we'll get a first name, and maybe some fake occupation that they decide to provide in casual conversation.
You'd be surprised how easy it is to find people via social media though. A few google searches, and you can find some information easily. I've actually used that in the past to get information regarding a removal or something we've conducted.
Typically speaking, AP's are left alone unless their bank roll is enough to warrant attention. If their play is large enough, yeah they get ID'd and we have their info. Until then, we just monitor their play.
One example I can recall, we had warning that a particular AP was headed to our city from out of the area they normally frequented. Our casino must have been either the first one he visited, or the first one that actually paid attention. We tracked his play, analyzed his spread, and made a huge report about it.
That information then spread like wildfire throughout the city, and he was banned from all of the other casinos around. We had his information passed on to us through a third party. I don't even recall if we had his ID at any point, though we had all the information on it already known.
Quote: AxelWolfIf their play is large enough you can simply use the CRT excuse, I'm supersized you didn't mention that.
"supersized" ?
You don't actually type your posts, just dictate them to Siri? Giggle....
And Siri posts them twice...Giggle, Giggle
Quote: DodsferdThat information is usually taken from their DL on the chance that we get it. That's more for our high rollers than advantage players. For the AP's, it's typical that we'll get a first name, and maybe some fake occupation that they decide to provide in casual conversation.
You'd be surprised how easy it is to find people via social media though. A few google searches, and you can find some information easily. I've actually used that in the past to get information regarding a removal or something we've conducted.
Typically speaking, AP's are left alone unless their bank roll is enough to warrant attention. If their play is large enough, yeah they get ID'd and we have their info. Until then, we just monitor their play.
One example I can recall, we had warning that a particular AP was headed to our city from out of the area they normally frequented. Our casino must have been either the first one he visited, or the first one that actually paid attention. We tracked his play, analyzed his spread, and made a huge report about it.
That information then spread like wildfire throughout the city, and he was banned from all of the other casinos around. We had his information passed on to us through a third party. I don't even recall if we had his ID at any point, though we had all the information on it already known.
Seemingly, the AP seems to be the one who got the last laugh if you allowed him to play and allowed him to spread.. What city is this again?
Quote: ajemeisterSeemingly, the AP seems to be the one who got the last laugh if you allowed him to play and allowed him to spread.. What city is this again?
You and others seem to think AP's or card counters are more relevant than they really are. Lots of people count cards or attempt to count cards. i watch them everyday. Just because they do doesn't mean they get kicked out. It has to be a significant amount and the person has to be good to even worry about.
Card counting and betting at an amount that can do any damage is very easy to spot. Most of the time a lesser penetration, a mid shoe shuffle or a flat bet demand ends the threat. A majority of the time I hear of people getting booted from other Casinos in my State the player isn't even winning, they are just obviously counting and the casino just gets rid of them to save possible future issues.
I find card counters entertaining.
ZCore13
Quote: ajemeisterwell, the reason I asked the question is because if the person was big enough to warrant someone (likely another casino) tipping off casino staff of their presence, then it is assumed someone already warranted this person as being able to cause a threat. If this isn't the case, why warn anyone else?
Some casinos report everything. Others are more up to date on how bad a Blackjack player can hurt you. Most Casino's don't allow the limits Las Vegas does so a card counter can't do the damage to them like a Las Vegas Strip property.
There's a Casino in Arizona that has reported dozens of barrings for card counting. In my opinion, there are not dozens of professional Card counters in the entire State that could win consistantly, much less in their city. Imagine how good you look if your the Surveillance Director and the Tribal Board and/or Tribal Gaming Commission has no real clue about game protection or card counting. You report catching "dangerous" players constantly. Pretty safe to say your job is protected.
ZCore13
Quote: EvenBobYou were triumphant! Whatever.. You can only
brag about the ones you catch. The ones you
never catch, the ones you'll never catch, are
the important ones. You can't speak about them
because you don't even know they exist. And
probably never will.
You really enjoy being crotchety don't you? Having someone banned is not at all a pleasurable thing. My staff did their job, and that result was the decisions of the management from multiple casinos. I'm not bragging about anything, just answering questions in relation to the topics that come up in this thread.
The world isn't out to get you.
Quote: rxwineDo you have a second tier watch list? Players you haven't banned, but they are on a kinda of watch list, where they may end up banned at some future time.
We do. We'll keep them on a secondary classification that requires action upon re-entry. This also applies to people who are owed money or who owe money to us. Once they've been approached and a resolution has been concluded, they're removed from that classification and either concluded or banned - depending on circumstance.
Quote: HunterhillDodsferd, What does your casino do if an AP betting big refuses to show id? If the player says he will leave do you backroom them,call the police or just let them leave? Also do you try to get their license plate if they refuse to give id?
By law, they're required to be in possession of ID while on the property. If we request to see it, and they refuse, they can't stay in the building. We have no authority to detain someone for refusal to show ID. Unless they've committed an indictable offense, we're not going to hold anyone.
They're free to leave, though they'll most likely be issued a stop-play until they choose to provide ID. If they're in possession of chips, we may refuse to cash them out as well, again, until they provide ID.
It's very easy to get make + model + plate off of vehicles in the lots. If we need it, we can grab it.
Quote: DodsferdBy law, they're required to be in possession of ID while on the property.
I wonder if there are loopholes? I can carry an ID, worn and not quite legible.
The stories we have had here, where the casino calls the police and the police reveal the ID to the casino would probably be thwarted.
Just thinking out loud.
: )
So you can get the police to run the license plate to find out who it belongs to. Did you say you were in Canada? Isn't this illegal? I know it happens all the time in the states even though it's an invasion of privacy.Quote: DodsferdYou really enjoy being crotchety don't you? Having someone banned is not at all a pleasurable thing. My staff did their job, and that result was the decisions of the management from multiple casinos. I'm not bragging about anything, just answering questions in relation to the topics that come up in this thread.
The world isn't out to get you.
We do. We'll keep them on a secondary classification that requires action upon re-entry. This also applies to people who are owed money or who owe money to us. Once they've been approached and a resolution has been concluded, they're removed from that classification and either concluded or banned - depending on circumstance.
By law, they're required to be in possession of ID while on the property. If we request to see it, and they refuse, they can't stay in the building. We have no authority to detain someone for refusal to show ID. Unless they've committed an indictable offense, we're not going to hold anyone.
They're free to leave, though they'll most likely be issued a stop-play until they choose to provide ID. If they're in possession of chips, we may refuse to cash them out as well, again, until they provide ID.
It's very easy to get make + model + plate off of vehicles in the lots. If we need it, we can grab it.
Quote: HunterhillSo you can get the police to run the license plate to find out who it belongs to. Did you say you were in Canada? Isn't this illegal? I know it happens all the time in the states even though it's an invasion of privacy.
No, we don't get CPS to run the plate. We can get the information and store it, or pass it to other entities that need it, but it's just a plate number to us.
Quote: DodsferdHaving someone banned is not at all a pleasurable thing.
Read and heard many stories that say
just the opposite. Lots of grins and
high fives and fist bumps all round
when you 86 an AP. Feather in your
cap as far as management is concerned.
Quote:The world isn't out to get you.
Just the casino world.
Quote: HunterhillI agree with Bob on this. There are high fives and excitement in the air. The same way cops feel when they arrest someone. THE only thing they get more excited about is when they catch someone stealing.
Sure. They're not the ones who have to do the paperwork. There have been very few bans handed out that hadn't been warranted in the places I've worked. Typically speaking, it's just toxic patrons who get them. I have no interest in seeing some 18 year old kid who just wants to get wasted return. Doesn't mean there's celebration when they're booted though.
