FinsRule
FinsRule
Joined: Dec 23, 2009
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May 7th, 2014 at 11:39:14 AM permalink
Here is the experience my brother and I are having with Cantor Sportsbook:

We placed a bet at the Venetian one year ago for about $450. (It was broken up into a $300 bet and $150 bet) The bet was the Patriots o/u of 11 for the 2013 NFL Season. The bet won barely.

My brother e-mailed them on March 21 asking if we could just bring the ticket to Vegas with us in May to cash it. They e-mailed back and said "No, that would be after the expiration date"

My brother sent the tickets in one envelope registered mail on March 21. They received it on March 26.

On April 17, my brother sent them an e-mail asking where our money was.

On April 18, we received a check for ONE of the tickets.

On April 21, my brother e-mailed them asking where the rest of the money was.

On April 21, Cantor e-mailed back saying they were looking into it.

On April 25, Cantor e-mailed and said it was being sent in the mail that day.

On May 6, my brother called them and said we still had not received the money.

On May 7, Cantor called and said they put it in the mail on May 5.

So we are at 6 weeks since they received the ticket in the mail, and we have still not been paid the full amount. Therefore, I advise everyone to use your sports betting dollars elsewhere, since you do not know if you will get your money.

(My sister-in-law made a bet for me at Mandalay. She lost the ticket. I e-mailed them, and they paid me within days of when they said they would. MGM customer service was amazing)
onenickelmiracle
onenickelmiracle
Joined: Jan 26, 2012
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May 7th, 2014 at 11:49:42 AM permalink
If it's in the mail since Monday, how would it get to you by today? Are you in the states where it's supposed to be mailed? Did they have a tracking number to give you?
#FreeNATHAN #Paytheslaves
FinsRule
FinsRule
Joined: Dec 23, 2009
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May 7th, 2014 at 11:54:13 AM permalink
Quote: onenickelmiracle

If it's in the mail since Monday, how would it get to you by today? Are you in the states where it's supposed to be mailed? Did they have a tracking number to give you?



It should have gotten here a month ago. This is just a recap of everything. They keep screwing up and lying. No, of course they did not provide us with a tracking number.
98Clubs
98Clubs
Joined: Jun 3, 2010
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May 8th, 2014 at 11:57:26 AM permalink
IIRC isn't Cantor Sprtsbook the owner/ previous owner of some shall we say nefarious On-Line Gaming enterprises?

I presume you got a return-receipt indicating the letter was received. If legal, I'd have a word with NGC.
Some people need to reimagine their thinking.
Pokeraddict
Pokeraddict
Joined: Feb 21, 2012
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May 8th, 2014 at 12:17:42 PM permalink
In the future, make a deposit for an app and bet it there. That way you don't have to bother with this. You can just pick your money up next time you are in LV.
FinsRule
FinsRule
Joined: Dec 23, 2009
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May 8th, 2014 at 12:18:38 PM permalink
Quote: Pokeraddict

In the future, make a deposit for their app and bet it there. That way you don't have to bother with this. You can just pick your money up next time you are in LV.



I can do that even though I'm not a Nevada resident?

EDIT - I don't go to Vegas that frequently, so I'd rather not do that anyway.
FinsRule
FinsRule
Joined: Dec 23, 2009
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May 8th, 2014 at 12:20:51 PM permalink
Quote: 98Clubs

IIRC isn't Cantor Sprtsbook the owner/ previous owner of some shall we say nefarious On-Line Gaming enterprises?

I presume you got a return-receipt indicating the letter was received. If legal, I'd have a word with NGC.



Yeah, I think we'll let them know we're contacting NGC if we haven't received it by Friday. That'll maybe light a fire under them.
FleaStiff
FleaStiff 
Joined: Oct 19, 2009
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May 8th, 2014 at 12:43:28 PM permalink
I think this is annoying but a bit too little to call for a boycott of them. Get your money, cash their check promptly. Don't trust them again. Take your business elsewhere if possible.

The only sportsbook I have abailable to me is on a Gambling boat and I either use that or none at all. Fortunately I don't do sports betting so a monopoly doesn't bother me.
FinsRule
FinsRule
Joined: Dec 23, 2009
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May 8th, 2014 at 1:36:51 PM permalink
Quote: FleaStiff

I think this is annoying but a bit too little to call for a boycott of them. Get your money, cash their check promptly. Don't trust them again. Take your business elsewhere if possible.

The only sportsbook I have abailable to me is on a Gambling boat and I either use that or none at all. Fortunately I don't do sports betting so a monopoly doesn't bother me.



It's a personal boycott, and a warning to others traveling to Vegas... We're already all boycotting Venetian, right? So no reason to go to their sportsbook either.
steeldco
steeldco
Joined: Nov 30, 2011
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May 8th, 2014 at 1:50:16 PM permalink
Quote: Pokeraddict

In the future, make a deposit for an app and bet it there. That way you don't have to bother with this. You can just pick your money up next time you are in LV.



Pokeraddict, would you be good enough to explain your post? I do not know what you had meant to say.
DO NOT blindly accept what has been spoken. DO NOT blindly accept what has been written. Think. Assess. Lead. DO NOT blindly follow.

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