Croupier
Croupier
Joined: Nov 15, 2009
  • Threads: 58
  • Posts: 1258
June 17th, 2014 at 2:31:15 PM permalink
Our place is feeling like a break in joint at the minute. Lots of new staff, and a good few customers who will try and take a shot at them. It means a hell of a lot more work for me. They have been trained in house, the only problem being they have not exactly been trained well.

At least I get some input on the next lot of trainees coming through. By request of management I get to spend their first 2 weeks of training whipping them into shape.

So they will let me run their Pit, let me do their count, let me work the cage, let me run the Poker Room, Deal, Supervise and generally do anything they need me to do, but wont promote or pay me more. Sigh /rant.

Anyone want to sponsor me for a Visa so I can come work Vegas?
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Riva
Riva
Joined: Apr 3, 2013
  • Threads: 73
  • Posts: 449
June 17th, 2014 at 2:33:08 PM permalink
Even in our charity games, we insist that all losing wagers are taken in first and then, once tidy, pay the winning bets in order. On many occasions, a (volunteer) dealer will simply slide a losing bet of equal value over to a winner, Yes, it's faster and easier, we tell them but, players will always wait for a payout.
Ahigh
Ahigh
Joined: May 19, 2010
  • Threads: 89
  • Posts: 5195
June 17th, 2014 at 6:33:24 PM permalink
Quote: Deucekies

So I understand correctly:
1) You had a bet of 2 blacks and some red.
2) You won, and the dealer cut in to your stack with red.
3) The pit boss saw this seconds later, and thought the red stack was your bet, thinking the dealer OVERpaid you $190, when in fact he UNDERpaid you $190. I'm guessing the dealer cut in from the wrong side to give the pit boss that idea.

What I'd like to know:
1) Was your bet properly set up? Blacks on the bottom, reds on the top? Not mixed?
2) Did you at any point try to tell someone that you were underpaid?



You got it right. I had $10 coming and $105 odds. I took my odds stack and put it on top of my come stack. I then sevened out.

They paid me $20, then said "STOP YOU OVERPAID WITH A DIRTY STACK."

I corrected them, and I took two blacks from the come up to the rail.

AFTER ALL OF THIS, THEY INSISTED THAT I WAS PAID WITH A DIRTY STACK AND TOOK THE MONEY BACK!

Basically the entire crew lied and claimed that they were certain I was paid with a $115 dirty stack when I had a $20 come bet.

Instead they tried to pay me with a $20 stack of red and I corrected them, and AFTER I CORRECTED THEM, they all LIED and said that they were certain that I was paid with a dirty stack.

I told them, "if all of you are certain that I was paid with a dirty stack, that's good enough for me" and we went on about things.

It wasn't until later when there was a discussion that I overheard that I decided to go and ask them to review the surveillance.

Basically, I was asked, "how often do you bet $115 in the come?" I conceded again saying that I am resting everyone on the CERTAINTY that the entire crew was sure that I was paid with a dirty stack.

But the certainty is that they are all wrong. Surveillance was not reviewed. The dealer was fired based on a mistake that he didn't make.

And then at the end of the day, I get a lecture about betting too big in a break-in house and "what do you expect?"

I told the general manager of this small casino not to sweat it, but I did want them to follow up to review the tapes because they will find out that I bet $115 in the come (red red black red from the bottom up) and took my $105 odds to stack on the come bet before my last roll.

I am absolutely certain of what happened.

They are only reinforcing each other based on a horrible dealer that doesn't know how to deal that they know what happened.

If the dealer in question had not been so rude to me, I might have stood up for him. But I have to admit that I enjoyed that he was getting harassed for overpaying me. He needed to lose his job, in fact. There were actually two dealers there just going at each others' throats basically for all the mistakes that this break-in was making, and then being rude to everyone on top of it all.
aahigh.com
RS
RS
Joined: Feb 11, 2014
  • Threads: 62
  • Posts: 8623
June 17th, 2014 at 6:45:13 PM permalink
I would do everything in my power to make sure you got the short end of the stick, Ahigh. You sound like an absolutely awful player to deal to.
Ahigh
Ahigh
Joined: May 19, 2010
  • Threads: 89
  • Posts: 5195
June 17th, 2014 at 7:14:55 PM permalink
Quote: RS

I would do everything in my power to make sure you got the short end of the stick, Ahigh. You sound like an absolutely awful player to deal to.



You would, huh? Alright. There are plenty of other dealers out there who share your sentiment, so you're in good company!
aahigh.com
Sonny44
Sonny44
Joined: May 13, 2013
  • Threads: 13
  • Posts: 217
June 17th, 2014 at 9:01:55 PM permalink
Ahigh said, "You got it right. I had $10 coming and $105 odds. I took my odds stack and put it on top of my come stack." I'm not understanding something about this situation. If the come had traveled to a number, would not the dealer have put the odds on top of the flat bet? I thought it was impossible for a player to do this. Maybe I'm dense.
Sonny44
Sonny44
Joined: May 13, 2013
  • Threads: 13
  • Posts: 217
June 17th, 2014 at 9:03:26 PM permalink
Canceled due to dupication.
Ahigh
Ahigh
Joined: May 19, 2010
  • Threads: 89
  • Posts: 5195
June 17th, 2014 at 9:58:04 PM permalink
I had $115 coming, but the black chip was hidden under the top red chip.

The black chip was hidden the entire time it was on the felt. It was hidden intentionally from the get-go.

Every dealer on the table was certain that the black chip came from the pass line after taken from the seven out. I had $250 on the pass line at the time I sevened out. Two blacks and two greens.

The point was nine as well. So this further made the dealer assume that I would not bet $105 on the odds as that's not a proper bet.

The casino cheated me out of $190. Everyone in the casino was fooled. Nobody ever checked the surveillance, but if they ever do, they will know that no matter how certain they were, I had $115 coming in a dirty stack of three reds and one black chip in the come.

The only mistake I made was not putting the black chip under the two red chips already on the come bet before rolling the seven out. If I had done that, they might have noticed there was a black chip in the stack on the come before I rolled the seven.

But they didn't.

Then they all lied and claimed that they were all "certain" that I was paid with a dirty stack.

They were all wrong. Every single one of them.
aahigh.com
Tomspur
Tomspur
Joined: Jul 12, 2013
  • Threads: 28
  • Posts: 2019
June 17th, 2014 at 10:09:59 PM permalink
What I find hard to believe (and this coming from a Surveillance professional) is that, after a guest made a claim (hopefully pretty forcefully as it involved $190) the floor or pit manager or above decided NOT to send the claim upstairs.

With today's teghnology it is a very quick review that would take less than 1 minute to resolve.

The only thing that I can think of and please don't take this the wrong way as I don't know you at all......you could be a habitual false claimer and they don't want to give you the satisfaction of getting a review?

Other than that I can see no good reason why you should not have been granted a review to prove or disprove your case.

Perhaps they were afraid of what answer they may get from the room?
“There is something about the outside of a horse that is good for the inside of a man.” - Winston Churchill
RS
RS
Joined: Feb 11, 2014
  • Threads: 62
  • Posts: 8623
June 17th, 2014 at 10:26:04 PM permalink
Quote: Ahigh

You would, huh? Alright. There are plenty of other dealers out there who share your sentiment, so you're in good company!



Same with anyone else who has to deal with awful people in their jobs. What do you think a restaurant waiter thinks of the person who asks for a cheeseburger with no mayo extra ketchup pickles on the side light onions and extra crispy fries....then complains.

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