Bridgetbermuda
Bridgetbermuda
Joined: Sep 21, 2019
  • Threads: 1
  • Posts: 6
September 21st, 2019 at 6:55:07 AM permalink
Hello, I'm hoping someone on here can give me some advice. I have been playing blackjack on borgatas app on my android phone. Every time the phone rings, or I receive a text, whatever bet I just made gets stuck or frozen and I can't continue the hand. It just disappears and reloads to a new game with the funds missing.
I have emailed and called the borgata so many times now over the last 2 weeks. So far all they have done is released the funds for ONE hand, when it's over 20 that in missing. I don't know what to do. They have told me all kinds of troubleshooting methods and they didn't work, and now they keep saying tbe same thing over and over: my issue is "escalated to the appropriate team". I live near the borgata and I will go there in person if I have to. But I feel like I'm being ignored and in never going to be the funds back. It's not fair, I didn't even get to see the cards. Anyone experienced the same thing ??
heatmap
heatmap
Joined: Feb 12, 2018
  • Threads: 190
  • Posts: 1635
September 21st, 2019 at 8:00:27 AM permalink
Quote: Bridgetbermuda

Hello, I'm hoping someone on here can give me some advice. I have been playing blackjack on borgatas app on my android phone. Every time the phone rings, or I receive a text, whatever bet I just made gets stuck or frozen and I can't continue the hand. It just disappears and reloads to a new game with the funds missing.
I have emailed and called the borgata so many times now over the last 2 weeks. So far all they have done is released the funds for ONE hand, when it's over 20 that in missing. I don't know what to do. They have told me all kinds of troubleshooting methods and they didn't work, and now they keep saying tbe same thing over and over: my issue is "escalated to the appropriate team". I live near the borgata and I will go there in person if I have to. But I feel like I'm being ignored and in never going to be the funds back. It's not fair, I didn't even get to see the cards. Anyone experienced the same thing ??



If the blackjack that you are playing was a virtual blackjack as in there is not a live dealer, I do not believe this is possible at least from what Iíve seen. A live dealer would be out of my realm of knowledge though. Any more info would be needed such as at least that information...
FleaStiff
FleaStiff
Joined: Oct 19, 2009
  • Threads: 265
  • Posts: 14484
September 21st, 2019 at 8:32:23 AM permalink
I don't think you are being ignored, the Borgata doesn't have that luxury, unlike some online casino that exists somewhere in cyberspace.
michael99000
michael99000
Joined: Jul 10, 2010
  • Threads: 9
  • Posts: 2112
September 21st, 2019 at 9:28:01 AM permalink
Quote: Bridgetbermuda

Hello, I'm hoping someone on here can give me some advice. I have been playing blackjack on borgatas app on my android phone. Every time the phone rings, or I receive a text, whatever bet I just made gets stuck or frozen and I can't continue the hand. It just disappears and reloads to a new game with the funds missing.
I have emailed and called the borgata so many times now over the last 2 weeks. So far all they have done is released the funds for ONE hand, when it's over 20 that in missing. I don't know what to do. They have told me all kinds of troubleshooting methods and they didn't work, and now they keep saying tbe same thing over and over: my issue is "escalated to the appropriate team". I live near the borgata and I will go there in person if I have to. But I feel like I'm being ignored and in never going to be the funds back. It's not fair, I didn't even get to see the cards. Anyone experienced the same thing ??



So the hand is playing out while your phone is frozen ? And then your balance when you log back in reflects the results of that hand?

Just hard to understand how it happened 20 times and every single time resulted in a losing hand.
FleaStiff
FleaStiff
Joined: Oct 19, 2009
  • Threads: 265
  • Posts: 14484
September 21st, 2019 at 9:34:55 AM permalink
Quote: michael99000

So the hand is playing out while your phone is frozen ? And then your balance when you log back in reflects the results of that hand?
Just hard to understand how it happened 20 times and every single time resulted in a losing hand.

I don't think that is what has been happening,
Zcore13
Zcore13
Joined: Nov 30, 2009
  • Threads: 39
  • Posts: 3698
September 21st, 2019 at 2:02:58 PM permalink
The casino has to have protections against someone rage quitting when they get bad cards. I would think the hand could remain active and suspended until the user logs back in, but if it's a multiplayer table, maybe not. Something seems fishy about it though.


ZCore13
I am an employee of a Casino. Former Table Games Director,, current Pit Supervisor. All the personal opinions I post are my own and do not represent the opinions of the Casino or Tribe that I work for.
FleaStiff
FleaStiff
Joined: Oct 19, 2009
  • Threads: 265
  • Posts: 14484
September 21st, 2019 at 3:06:42 PM permalink
Quote: Zcore13

Something seems fishy about it though.

Given the publicity about different Android versions, some of them counterfeit, I would look at the phone first.
ChumpChange
ChumpChange
Joined: Jun 15, 2018
  • Threads: 57
  • Posts: 2681
September 21st, 2019 at 3:21:46 PM permalink
Play on a wi-fi tablet. Maybe use the phone as a hotspot.
Dalex64
Dalex64
Joined: Feb 10, 2013
  • Threads: 1
  • Posts: 1067
September 21st, 2019 at 4:13:06 PM permalink
Use a do not disturb setting, or as long as you are using WiFi and not data, go into airplane mode with WiFi on.

If you have to be able to take texts and calls while playing, then I agree that getting an inexpensive tablet would be a good way to go.
ChumpChange
ChumpChange
Joined: Jun 15, 2018
  • Threads: 57
  • Posts: 2681
September 22nd, 2019 at 9:52:25 AM permalink
Cast the game onto your newer TV so your eyes don't go out staring at a phone for half an hour.

  • Jump to: