Scan
Scan
Joined: Sep 9, 2013
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January 16th, 2019 at 2:38:43 AM permalink
I firmly believe that Ocean resort offers the best product in Atlantic City
Great rooms, beautiful view, a clean well lit parking lot, a variety of restaurants yet the revenue is near the bottom every quarter

The property was originally headed by Kevin DeSanctis, many felt that decisions he made were not the best course for the property. Then came the controversies of Glenn Straub. Bruce Deifik rescued Revel and transformed it to Ocean
Now Mr Deifik is on his way out

What would you do to make Ocean Great?

I like these suggestions
https://travelzork.com/can-ocean-resort-casino-atlantic-city-be-fixed/
FatGeezus
FatGeezus
Joined: Jun 12, 2010
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January 16th, 2019 at 10:46:02 AM permalink
Quote: Scan

I firmly believe that Ocean resort offers the best product in Atlantic City
Great rooms, beautiful view, a clean well lit parking lot, a variety of restaurants yet the revenue is near the bottom every quarter

The property was originally headed by Kevin DeSanctis, many felt that decisions he made were not the best course for the property. Then came the controversies of Glenn Straub. Bruce Deifik rescued Revel and transformed it to Ocean
Now Mr Deifik is on his way out

What would you do to make Ocean Great?

I like these suggestions
https://travelzork.com/can-ocean-resort-casino-atlantic-city-be-fixed/



It's too big!

The original design of the REVEL was for two towers of 3000 plus rooms each. Based on that amount of rooms, they built a parking garage to accommodate 6000 plus rooms. They then changed plans and decided to build one tower. The levels of the parking garage are very large. You may find a parking spot that is at the end of the level. That is the equivalent of parking one block away. No one wants to walk that far to get to the casino elevator.

It's too big!

The came can be said of the casino floor. When the Revel opened, I went there to see what's new. I started walking thru the casino and I walked in a circle! It has no end.

No buffet.

Location, location, location. It's at the end of the Boardwalk. There is only one neighboring casino.

You have to pay to park!!!!! Free parking would attract gamblers.
FTB
FTB
Joined: Jan 5, 2019
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January 16th, 2019 at 12:05:20 PM permalink
Ocean Resort Casino is beautiful, no question about it. It puts some Vegas casinos to shame but then again, Ocean is newer than some of the more well known Vegas casinos. A property is going to look, feel, and unfortunately, smell outdated compared to the newer Ocean (which, as you know, used to be Revel).

The food choices are great (the diner, I forget the name of it, was easily the best I've ever been to, and calling it a diner does it an injustice).

The rooms exceeded my expectations, as well as the pool area. Again, same praise/reasons regarding Ocean compared to some older but still popular Vegas properties.

Where Ocean needs major work, in my opinion based on my experience there, is customer service. I am not interested in getting into the details but it leaves a lot to be desired.

The location isn't a big deal to me (end of the boardwalk) because Trop is at the other end and I love Trop (and to my knowledge, and based from what I've seen, they're doing great).
sodawater
sodawater
Joined: May 14, 2012
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January 16th, 2019 at 8:17:30 PM permalink
Ocean has tremendously poor management, employees and customer service.

It is a beautiful property but they scrambled to get the place open in time to match Hard Rock, which was way ahead of Ocean in progress.

Therefore they have hired the worst management and the worst employees, those left over who didn't get jobs in NY, PA, MA, MD, DC, Borgata expansion, Hard Rock, etc, etc.

The place is seriously understaffed and the employees that do work there are rude and incompetent. It really does take an effort to turn such a lovely building into an unfriendly destination in the AC market -- but somehow they have done it.

Hopefully after the sale, new management will get the place on track because as several have said, it is one of the most beautiful casinos in the world.
onenickelmiracle
onenickelmiracle
Joined: Jan 26, 2012
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Thanks for this post from:
mcallister3200Hunterhilldjatc
January 17th, 2019 at 1:28:25 AM permalink
I personally believe most employees in AC are rude.
Winter's hope for us, a sunny day fools us, dreams die with a lie. They tried to kill us, Jimmy. They did. They're dirty f**king cops! *photo is not of an AP
darkoz
darkoz
Joined: Dec 22, 2009
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Thanks for this post from:
Minty
January 17th, 2019 at 5:19:25 AM permalink
Quote: onenickelmiracle

I personally believe most employees in AC are rude.



The same could be said of a lot of forum members on here

(Not you specifically)
djatc
djatc
Joined: Jan 15, 2013
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Thanks for this post from:
onenickelmiracle
January 17th, 2019 at 9:10:44 AM permalink
Quote: onenickelmiracle

I personally believe most employees in AC are rude.



That's normal for philly/new yawk/nj
"Man Babes" #AxelFabulous
FTB
FTB
Joined: Jan 5, 2019
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  • Posts: 49
January 19th, 2019 at 7:50:28 AM permalink
Quote: sodawater

Ocean has tremendously poor management, employees and customer service.

It is a beautiful property but they scrambled to get the place open in time to match Hard Rock, which was way ahead of Ocean in progress.

Therefore they have hired the worst management and the worst employees, those left over who didn't get jobs in NY, PA, MA, MD, DC, Borgata expansion, Hard Rock, etc, etc.

The place is seriously understaffed and the employees that do work there are rude and incompetent. It really does take an effort to turn such a lovely building into an unfriendly destination in the AC market -- but somehow they have done it.

Hopefully after the sale, new management will get the place on track because as several have said, it is one of the most beautiful casinos in the world.



I visited Hard Rock during the same time I visited Ocean.

Hard Rock was light years ahead of Ocean in terms of customer service.

I still remember some of the employees being overly sweet which I found refreshing compared to the debacles we endured at Ocean.
BedWetterBetter
BedWetterBetter
Joined: Oct 20, 2012
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February 3rd, 2019 at 10:44:07 AM permalink
As one of the few relics that still go to AC regularly, I can tell you from personal experience that Revel/Ocean AC is NOT a preferred destination by myself and other regulars because of a few factors.

1) Location - As stated by other posters, it is all the way at the end of the boardwalk and not a regular stop for AC buses from NYC and North Jersey. Like Borgata, they were late in the game in getting Bus contracts from the major companies like Greyhound, Coach, Air Brook, etc. Unlike Borgata, they didn't find a way to attract young people and high rollers with the most attractive waitresses, a lavish buffet and Vegas style décor. Since I take the bus down, I am forced to redeem the free slot play at either Ceasars or Tropicana and will usually play there for the duration to maintain my tier level and not get dinged for not playing after using the Bus Bonus.

2) Non-Smoking Stigma - The big turnoff for gamblers is not being able to smoke or not knowing whether they can smoke or not. The fact that they don't advertise whether or not they have changed the smoking policy would affect any potential gamblers thinking of stopping in.

3) The Escalator Incidents - Safety is a huge concern in AC already. With all the crime, theft, drugs and prostitution, it can be a scary place for tourists. When they read the new casino has an unsafe escalator at the front door, it doesn't help the safety rep.

4) Slot Play Bonus Controversy - The infamous "You Can't Lose" promotion a few years ago is probably the most memorable thing in Revel's history (besides the Ray Rice Incident) where hundreds of slot jockeys were fooled by the wording of the Slot Rebate program. Now it would be hard for ANY promotion from this casino/marketing team to be trusted or worth trying. I know if I were fooled by that promo, I certainly would not come back no matter what they offered me.
Keyser
Keyser
Joined: Apr 16, 2010
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February 3rd, 2019 at 11:04:11 AM permalink
Atlantic City's problem is that they simply don't understand customer service.

1. Fire everyone that's working in the hotel/casino from the area. People in the area come across as being very rude, and nasty. It's culture shock unless you're from that area.
2. Fly in people form the Midwest to staff it.
3. Convince one more commercial carrier to add flights to and from ACY (Spirit Air is a good start, but they need one more.)
4. Resume bus and rail services to ACY
5. Buy all properties within a half mile of the casinos and push the crime back farther from the boardwalk.
6. Use Twitter and Instagram to influence views.

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