Harrah's, they just not care anymore in AC?

I've been trying to figure out for awhile now if I'm missing something or doing something wrong or if AC is just raking it in so much that I'm a smaller fish than I might think :shrug: Moreso thinking about it now because I just had a great experience in Vegas that was 5 star all the way.

I play slots mostly, I'm diamond with total rewards, was black label with borgata and now platinum with mlife. I've noticed a few things that have me scratching my head...

Harrah's
- TR diamond, was almost to AL2 last year
- I'm usually the only person or one of a handful of people playing in the Diamond Cove
- Never had a host reach out to me
- A few times had one of the hosts that man the stand come introduce themselves, but other than that they don't do anything other than say hi
- Bartenders here seem to actively want to annoy me

I get a ton of mailers from TR and on their website. Never had a host reach out to me. Suites never offered through the website, and they used to hassle me at check in until I asked once what is the point of the Diamond card and coming here. What annoys me about the suite thing is they are often available on Expedia and I could just book them myself, they are not particularly expensive.

They seem to really be more interested in catering to the 20-something pool/nightclub crowd. Me as a 40-something guy get the "why are you here" attitude.

Seems to have really gone downhill and the experience isn't the greatest nowadays. The restaurants all universally suck. Probably going to just stop going here as I do not in any way feel taken care of at all tbh and just want to tell them to take their diamond card and shove it you know where. I mostly tried this out as an alternative to the borg trying to get better service and got the opposite.

Borgata
- Got the cake for my birthday 1st year I started playing there. Never again :-(
- Had a host email me once, and never heard from again, nobody's ever come to say hi to me or introduce themselves
- Occasionally/rarely get an Opus upgrade thrown my way at check in without asking
- On numerous occasions I've tried to just chill out by myself at the Gypsy Bar to catch some live music and relax, etc. and the waitress just walks right past me, so after awhile I just get up and walk out and nobody seems to care
- Had the same experience grabbing breakfast at the Metropolitan. Used to be the one thing I enjoyed, until one time the waitress at the bar threw me a big attitude so I just walked out and never went back.

It's really made me wonder if something is going on here that has the employees all angry with the place and miserable or something like that. Like I really was getting the sense that they were actively trying to piss off their better customers as some kind of passive/aggressive thing to get back at the place or something.

I play $5, $10, $25 and occasionally $100 slots here in their nice HL slot room/area. Have had some very nice wins. One would think they would want to win it back. They don't seem to give a poop.

I dunno if there are better alternatives where they take care of their players / have better service? Maybe the Mohegan Sun in PA or one of the pocono resorts would be a better/more high end experience?

By contrast my experience in Vegas was 10000% better and beyond what I was expecting, I was really shocked actually. Everybody from the invited check in to bartenders/waitresses who actually took an interest in me and would chat a bit to the host who came out to talk to me and setup limo for me and stuff. Whereas AC lately seems more like eh, we don't care. Is their focus now entirely on the "beautiful people" kids going to their nightclubs? Am I better off just flying to Vegas every other month? The Borgata is certainly more convenient but wth do you have to do to get decent service and an Opus there? Do they really have that many titanium/now Noir level players to compete with? Cuz I don't see them going in and out of the old titanium lounge when I'm there.

So is that it, is the death spiral nearly complete for AC, final nail in the coffin soon? Or is there something I can do to get taken care of at the borg short of male plastic surgery and dropping 20 years off my age?

You got attitude from service workers in New Jersey? Oh, say it ain't so!

Quote: rdw4potus

You got attitude from service workers in New Jersey? Oh, say it ain't so!

I'm actually a little surprised. I've been there several times, and even though I didn't expect it, everyone there was always very nice to me. There was one very unusual cocktail waitress at the Taj Mahal who kept calling me, "Daddy," which I thought was creepy as hell, but she was still friendly.

As a weekly visitor to Harrahs AC you have to understand you are the norm not the exception you perceive yourself to be. Trust me I'm in the same boat as you along with a couple other thousand Diamond players who visit on a weekly basis. There aren't nearly enough suites for all 7* so what those that tell you. When your tiers start to get near 250,000 get back to us with how you are treated because that's who you are competing with for their attention.

You are 100 percent correct, the value of a diamond player is close to zero although if you are diamond you would hope that not to be true. All the Jazzy names for tier levels have been eroded. The truth is if you take a look at your actual theoretical and throw out the card levels across the board . Unless you have at bare. Minimum 750 per day or above in losses your value is minimal. A player can achieve diamond at a cost of less then 500 dollars for the year. Most like to think they are special and I see this time and time again across the forums but if you were a host and looked at the win loss and Theo screen you would realize it’s not going to mean much.

I could have written this exact post myself. You are not alone in this.

Quote: Maggie

I could have written this exact post myself. You are not alone in this.

unfortunately, what are the alternatives?

Trop AC's video poker sucks! their machines are like 10yrs old.
the ancient tier card reader on those machines doesn't give you any info.
you have to goto a kiosk to find out how many points you earned in that sitting.

maybe Golden nugget??? (but ive never been there)

It depends on what you are looking for - more than happy to point you in the right direction.

OP does has an interesting observation that I confirmed, that makes me wonder a bit though-- I try and book a stay at Harrah's AC (where I've never been), and it doesn't even acknowledge the existence of a suite-class room; just the standard Deluxe, Premium and PetStay. I don't even have the option to pay for them, when I can book one without having logged in.

All I can some up with is that they'd rather pretend it doesn't exist than to offer them to me at a discount, but that feels wrong too.

can't comment on the shithole that is AC, but we really liked Mohegan sun in Wilkes-Barre pa.

This is what happens in a market when half the competition closes. Worse products, worse service, and higher prices.

When there were 12 casinos, it cost $5 per night to stay in a Borgata "free" room and the employees were usually competent -- can't say they were ever as nice as the employees in Vegas.

Now that half the casinos have closed, it's $24 a night to stay in a free Borgata room, a 10-minute hold to get anyone on the phone at any time, and the employees are outright hostile to you.

Some of the employees just lie to you instead of doing their jobs. I called the Borgata the other day to cancel a reservation. After a 15-minute hold, I got on the line with a "Janay" and she said she canceled my reservation. Of course, on the Borgata mlife website you can see your reservations and I know she didn't cancel it. I had to call back a few hours later to cancel it again.

Quote: sodawater

This is what happens in a market when half the competition closes. Worse products, worse service, and higher prices.

When there were 12 casinos, it cost $5 per night to stay in a Borgata "free" room and the employees were usually competent -- can't say they were ever as nice as the employees in Vegas.

Now that half the casinos have closed, it's $24 a night to stay in a free Borgata room, a 10-minute hold to get anyone on the phone at any time, and the employees are outright hostile to you.

Some of the employees just lie to you instead of doing their jobs. I called the Borgata the other day to cancel a reservation. After a 15-minute hold, I got on the line with a "Janay" and she said she canceled my reservation. Of course, on the Borgata mlife website you can see your reservations and I know she didn't cancel it. I had to call back a few hours later to cancel it again.

Her extra long fingernails may have gotten in the way.

Quote: RogerKint

Her extra long fingernails may have gotten in the way.

LoL. Btw how is kint pronounced, https://youtu.be/0WoyXBXCqdg

Like that?

I went to grad school in NJ would go to AC about four times a year. As someone who lives in the Midwest, east coast attitude is just ‘different’. Those of us who do not call the east coast home would say that east coast people are cold, or even rude. I guess if you grew up in that attitude, you get used to it, and it’s normal. My NJ classmate explained it as being direct and to the point. She was proud of it, too.

I noticed this demeanor in the service, too. That includes the casino and their personnel.

The dealers would occasionally hustle tips, and the pit bosses had this attitude that was just ‘different’ from every other casino I had ever visited. I’m sure it goes to the top.

Just wanted to post a follow up and give kudos to Harrah's where they are due. I went down this weekend to play video poker since I got an email saying they have 2x tier credits in February. Played a bunch of $1 96 JOB but its at 1 to 20 TC ratio, and a few others like the 25 cent play 10 credits bonus JOB at the bars. Unfortunately no royals but did get a lot of 4 of a kinds and stuff that let me keep playing longer.

It was a great experience. They must be reading the internet and/or have some management that is taking steps to class it up a bit.

When you first get there, coming in out of the parking garage, there is a really nice older security guard guy who is usually posted there and then floats around the diamond cove...he was greeting everyone saying hi and have a nice dinner.

The girl at the diamond check-in was super super nice which has not always been my experience.

They did something neat Friday night in the high limit Diamond Cove they had a guy come around with hors d oeuvres. I've never seen them do that before. They've one upped the Borgata with that one.... and it probably didn't cost them anything extra either other than simply making the effort, since they can use the food from the Diamond Lounge.

Generally everybody throughout the place was saying Hi and nice to meet you, everywhere.

Totally different from the last few trips I've made there. Its hard to quantify but all those little things might not seem like much individually but added all together it really makes the experience a lot nicer. They did a great job.

One thing I noticed they changed is they took away the host desk that used to be in front of the diamond cove entrance and replaced it with a flat screen TV that was advertising Ballys, kind of an odd change.

I really don't like the layout of Harrah's AC. It's nice and big, but you have to walk forever to get to the decent eating places. Then they have the carousel of table games around the bar. You go round and round in circles trying to find a proper BJ game that is 3:2 for BJ, but they place them strangely towards the exit and I guess it's to attract the low stakes players to the 6:5 game.

Also, the space between tables is tight and it can get crowded on weekends. However, the rooms are nice and usually comped for myself & friends.

I do wish they would have more TR kiosks around the place, but what are ya gonna do? Overall, it is nice but poorly designed and makes for long walks to find what you're looking for.