hollywoodtoledo
hollywoodtoledo
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April 4th, 2015 at 3:40:06 AM permalink
I'm currently employed at Hollywood Casino in Toledo on table games. Over the long course of my employment (2 1/2 years), there have been many instances of questions that do not have a definite answer. Such questions include shuffle procedure, currency exchange (for cheques) at the tables, how far in to cut the deck on blackjack, etc.. These questions have been asked multiple times, and even supervisors and managers cannot agree on some things.

Ohio has the "Ohio Casino Gaming Commission" which I believe regulates all activities in the casino. I am sure everything is in writing, but does anyone know if this is publicly available? I have searched the web for an hour now and have found some state codes, but nothing that goes into detail regarding specific procedures and protocols. Thanks.

-B
RS
RS
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April 4th, 2015 at 5:36:29 AM permalink
I think only "cash for cheques" exchange at the table would be written somewhere in regulation. I believe shuffle is up to the house, they can shuffle however they want. (I think.). Same with penetration, up to the house. What do you mean by exchanging cash for cheques? Like the proper procedure? How to cut out the cheques? It's always been pretty clear cut, I think, on how to exchange cash for checks. Like if someone wants $150 in green....are you saying there's controversy -- do you do a 4-stack ($100) then a 2-stack ($50) in green......or would you do two 3-stacks ($75 each)? If that's the case, I have no idea. Some places do 4+2 while others do 3+3. I prefer 3+3, and I think that's the most proper way / most common.
Hunterhill
Hunterhill
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April 4th, 2015 at 7:27:00 AM permalink
Last time I was in the Bahamas they cut purples ($500 chips ) in stacks of 5. That was house procedure.
As far as the gaming regulations I think you can find them online if you search hard enough.
The mountain is tall but grass grows on top of the mountain.
zoobrew
zoobrew
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April 4th, 2015 at 7:35:18 AM permalink
Usually laws/codes don't mandate specific procedures and protocols because they don't want to get too involved in how a business runs and also laws/code take time to pass and so they can't keep up with changing environments. If anything you might find words like "use industry best/standard practices & procedures."
vendman1
vendman1
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April 4th, 2015 at 7:37:18 AM permalink
To the OP's question about state regulations as it pertains to casino procedures. While I'm sure that there are a whole bunch of procedures and policies in writing in the states regs. Example: Casino must maintain a certain amount of cash on hand to cover chips in play, dealers licensing procedures, rules of table games, hold % limits for slots etc. etc. I doubt that specific in house operations like where to put the cut card in an 8 deck shoe...or the proper procedures for cutting checks out of the tray when someone buys in, are specified by the state. State regs are meant to ensure a fair game and make sure everyone (the govt) gets their share of the money. They care less if you cut out 1 or 2 decks. That's an operational decision in house. As long as it is "fair" I'm sure the regulators are ok with it.
mcallister3200
mcallister3200
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April 4th, 2015 at 7:39:31 AM permalink
Article 6.24B Dealer is to place cut card no further than 30 cards from the back of the shoe.
Riva
Riva
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April 4th, 2015 at 8:36:41 AM permalink
As you know, Hollywood Casino pulls a lot of players from Detroit area simply because it is smoke free. Windsor (Ontario) is closer and smoke free, however, the border crossing is torture at times.
JohnnyQ
JohnnyQ
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April 4th, 2015 at 9:10:55 AM permalink
Hey Hollywood:

Welcome to the site. I think it will be interesting to hear your perspective on whatever issue you care to post about.
There's emptiness behind their eyes There's dust in all their hearts They just want to steal us all and take us all apart
hollywoodtoledo
hollywoodtoledo
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April 6th, 2015 at 4:34:06 AM permalink
Hi everyone. To my understanding, they do not have specific state regulations for a lot of procedures. As long as everything is fair and the odds remain the same, I'm sure the state doesn't care. I've searched and searched, but could not come up with anything state regulated. There are a few things that supervisors cannot agree upon:

1) Some supervisors say that we are not allowed to get a new deck and cut the deck unless they specifically request. (Normally we get a fresh shoe on blackjack if there is nobody at the table for a few minutes, and it is a quarter or so in to the current shoe.)

2) I had a supervisor inform me that $5 bills are to go into rows of 5 bills, with 5 rows going across for change (cash to cheques). Others say rows of 4 bills, 5 rows across when it comes to $5 and $50 bills.

3) Some supers get angry when we color up cheques into black cheques. We are told to wait for approval on everything over $200, but if someone has 100 or 200$ and we color up to black, some supers will come over and tell us "that's not the way it's done".

Here's the issue we are having. I understand how some supervisors will do things "their own way", but it'd be nice to be on the same page. When I spoke to a manager in regards, she said "just do whatever your supervisor tells you". That is find and dandy until the supervisor goes on break and you don't notice. Next thing we know, its a different super and they are pissed because they've told us how to do things, and it looks we are blatantly ignoring what they said.

ps, examples 1-3 above are in the blackjack training manual, but apparently some supers have never read it. We have quite a few supers that were hired in opening day, and have NEVER dealt a hand of blackjack before. That certainly makes for a stressful situation.
ams288
ams288
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April 6th, 2015 at 6:44:35 AM permalink
Ha! this thread highlights my reason for not liking Hollywood Toledo: no one knows what they're doing.

It's amateur hour there. I've seen so many mistakes by dealers (non-AP mistakes) and horrible calls by pit bosses I stopped going.

Detroit gets my business.
Ding Dong the Witch is Dead
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