Now I understand in Vegas it would be hard to do this since every dealer would rather deal in the high rollers room, in hopes of that huge tip, but I sometimes wish that I can reward dealers who go above and beyond the call of duty. I do not like the concept of tip sharing, because I feel like I am rewarding someone's bad service when I tip someone's good service.
Are there any casinos out there where dealers keep their own?
The only two casinos I have seen where dealers kept their tips (outside Oklahoma and poker rooms) were Fitzgerald's in Tunica (they have since switched to sharing), and WinnaVegas in Sloan, IA (I'm not sure what they do nowadays.)
I think it's the same way in Cali - casinos are split, card clubs generally keep their own. Dealers were walking with their boxes at Oceans 11, but I think they were permanently affixed to the tables at Barona.
I like the Oklahoma solution. It seems like a good compromise. Both for solving jackpot-related luck issues on the floor, and for rewarding high-limit dealers for their success without going overboard. HL dealers should make more than dealers on the floor, but not as much more as if they kept their own tips.
Quote: teddysEvery house in Arizona is go your own. I'm not sure, but I think every one in California (or at least Southern California) is too. And yes, it does improve service.
Every house in vegas is now "we all share, so carry your weight."
Quote: PaigowdanEvery house in vegas is now "we all share, so carry your weight."
And I think that this concept is a poor one. There needs to be some incentive where polite, friendly, good dealers earn more money then those who are lousy.
Perhaps dealers should still carry their own tip jar around from table to table. The money can still get pooled, but those dealers who bring in more tips get a larger share or something. I think the current system can be improved on.
Maybe the real question should be, do casinos even care if their dealers are friendly or polite? Are they firing the ones who aren't? Or most importantly, do gamblers care if their dealers are friendly or polite?
Quote: PaigowdanEvery house in vegas is now "we all share, so carry your weight."
I was having a friendly conversation with a dealer at Seneca Niagara, who said not only do they share the tips but it is over a week period!!! So the casino totals the total number of dealer hours worked in a week, then you use how many hours you worked that week, and you get your exact fraction of the total pool. I used to think it was done that you got a proportion of your shift tips, but that is not how they do it at SN. The dealer said it was 'good' because there was no advantage then to working any particular shift, thus no disadvantage to working any particular shift.
Quote: buzzpaffCrystal Meth, Did you have a chance to check out SWITCH while you were up there? Or on your next trip ???
I saw it, but I didn't get the chance to check it out. I spent most of my time trying to find a cocktail waitress; they had one lady serving the entire Lodge Casino. Then I went to Golden Mardi Gras and just went to the bar. I got a Dale's Pale Ale on tap and it was fantastic.
Quote: gamblerAnd I think that this concept is a poor one. There needs to be some incentive where polite, friendly, good dealers earn more money then those who are lousy.
Quote: SOOPOOI was having a friendly conversation with a dealer at Seneca Niagara, who said not only do they share the tips but it is over a week period!!! So the casino totals the total number of dealer hours worked in a week, then you use how many hours you worked that week, and you get your exact fraction of the total pool. I used to think it was done that you got a proportion of your shift tips, but that is not how they do it at SN. The dealer said it was 'good' because there was no advantage then to working any particular shift, thus no disadvantage to working any particular shift.
Good point, gambler, and SOOPOO, you are correct.
gambler's incentive idea seems to be the way to go for the best service, but many management personnel I've met say that "go your own" places are terrible to manage. It's just a nightmare where office politics turn cutthroat as everyone vies for that hot, high limit table.
gambler's incentive idea seems to be the way to go for the best service, but many management personnel I've met say that "go your own" places are terrible to manage. It's just a nightmare where office politics turn cutthroat as everyone vies for that hot, high limit table.
In Colorado, which just raised limits last year from $5 to $100, there are really no high limit tables . There is a disadvantage to working a particular shift, even if tips are shared. I agree its worse when stuck on a poor paying shift. But almost every dealer I know in Colorado, who changed casinos, did so to get a shift change. Even if it pays the same, midnights is still graveyards.
Am assuming you are on days and/or evenings ?
Quote: buzzpaffAm assuming you are on days and/or evenings ?
I work 3p - 11p, but not on the floor. Tips don't matter to me, I was just saying. Even if there aren't high limits, I'd think there's still different games available. Every casino's offerings and every regions likings are different, but there's always high and low volume games. The politics exist regardless of offerings, and I've yet to meet a manager who extolls the virtues of "go your own", they all complain of this same issue.
For the record, I'm not saying one's better than the other, I'm just stating why I think "go your own" is rare, regardless of the fact that it would provide a better service.
Which means they all think that they personally are carrying all the others who are simply dead weight robots that never interact with the players or crack a smile and never suffer the consequences. Of course the truth is often that sharing does indeed lower incentives to be stellar performers and does let deadwood stick around more than it might otherwise do but in general tip pooling still seems to work.Quote: PaigowdanEvery house in vegas is now "we all share, so carry your weight."
Its sort of similar to roulette: You make a 5.00 even money bet at a roulette wheel and the casino's chief bean counter sees twenty-six cents. You make a 5.00 toke box contribution and the dealer sees 2.84. Yet, that is still 2.84 more than he might otherwise see. He has to adopt the attitude that somewhere other dealers are helping out their players and that overall he will come out ahead.
TFT (Table For Table) provides the best incentive but the casino does not want the few best dealers, they want good enough overall dealers. That is why casinos usually offer some sort of sweetener for dealers who know multiple games and who maintain proficiency at multiple games, the casino wants to be able to move dealers around without much concern. Tip sharing helps that since a dealer may make just as much standing at a dead LIR table as he would at a jammed-up dice table. The casino gets fully staffed and the dealers get compensated even if they gripe about getting shafted.
Quote: paigowdanEvery house in vegas is now "we all share, so carry your weight."
Quote: gamblerAnd I think that this concept is a poor one. There needs to be some incentive where polite, friendly, good dealers earn more money then those who are lousy.
Dealers don't tell management or the other dealers what to do or how things are done.
Casino management now cares deeply if dealers are providing good customer service, or are miserable and argumentative. The position is that if they all share in this together, they all keep themselves and each other in line.
Does anyone know what happens if a high roller wants to tip a certain dealer only? I can't imagine a casino telling a whale that he can't give a tip only to his favorite dealer.
Quote: gamblerHow about a type of player driven reward bonus system? For example, a dealer of the.week $500 bonus? Have the regulars and visitors vote for their favorite dealer. You can't win more then once a quarter, or so? It might encourage everyone to work a little bit harder!
Great idea, in theory...
Problem is that some dealers would get all of their friends to say that he/she was the best dealer, regardless of whether he/she was. Politics would play heavily into voting as well.
Tips in the form of chips go into the tip bucket to be shared, etc.Quote: Toes14Does anyone know what happens if a high roller wants to tip a certain dealer only? I can't imagine a casino telling a whale that he can't give a tip only to his favorite dealer.
However, it's acceptable to give a favorite dealer an envelope. The dealer is not obligated to share or even disclose the contents.
Quote: DJTeddyBearHowever, it's acceptable to give a favorite dealer an envelope. The dealer is not obligated to share or even disclose the contents.
Did not know about the envelope thing. Is this true? I thought all tips must be reported for tax purposes? If this is the case, I will start carrying envelopes of cash with me when I go to Vegas for my favorite dice crews.
One more question, can pit staff accept envelopes?
I may have read it somewhere here, but I'm 99% sure I saw it on one of those Travel Channel Vegas shows.
Unfortunately, tip pooling makes things much much easier to manage from the taxable income side, as well as the "who wants graveyard?" question. Although I do recall someone mentioned that individual contributions to the pool were tracked (and posted), so that the laggards could be identified and "encouraged" to improve their performance.
Quote: rdw4potusI think it's the same way in Cali - casinos are split, card clubs generally keep their own. Dealers were walking with their boxes at Oceans 11, but I think they were permanently affixed to the tables at Barona.
I could easily be wrong, but I thought the only San Diego area casino where dealers kept their own was the Pechanga.
This would have made for a good poll, but as a player if I had to choose, I prefer "keep your own" casinos. Yes, you can get the shake down, and the cold shoulder if you don't tip, but overall I prefer that to the current situation where there is little incentive to make the game fun.
But one thing to keep in mind is that a good dealer, or any other type of employee, will tend to do good work regardless of other considerations. In a tip-based profession, though, they also will tend to gravitate to places where they can maximize their tip income. One way, surely, is a keep-your-own casino, but it's not the only way.
Back in highschool we'd often have breakfast or coffee at a nearby coffe shop. One waitress there was particualrly good. Nice, attentive, prompt, accurate, friendly and so on. When we found she shared tips with the rest fo the staff, we took to tipping her directly rather than leaving the money on the table. Eventually management realized too many people asked for her, so they gave her a section of the place along with an assistant waitress and a bus boy.
Quote: buzzpaffAnd just how in the hell can the average male dealer compete with a beautiful delaer, Especially if both are friendle outgoing and knowledgeable ! No contest
I guess I'm getting old, or married too long, but I never even take time to look at the dealer before sitting down. I choose a table based upon table location, number of players, location of open seat, etc.
Quote: kpI guess I'm getting old, or married too long, but I never even take time to look at the dealer before sitting down. I choose a table based upon table location, number of players, location of open seat, etc.
But what keeps you at the table? If the dealer is nice and friendly, will you stay longer? If they are rude, or unfriendly, will you get up and leave?
For me, I don't care much about how a dealer physically looks. I do care that they can deal the game quickly and well, and also want them to be outgoing and friendly. I want to have fun while gambling and a positive experience with the dealer is a big part of it.
winning
fun table - dealer and other players
good drink service and beverage selection
physical comfort
Things that will make me leave:
rude dealer or players
losing (eventually)
leg cramps
empty table late in my day
As you can see, the fun factor which most of the time can be controlled by the deal tops both lists. I like the idea of keeping your own tips as I think it contributes to rewarding a fun dealer. I have no problem with the better dealers being given the better shifts and better tables. If I was at the high roller table (ha!) I'd expect the have the best and funnest dealer serving me. I would not want a grumpy stone face there just because it's their turn in the rotation.
Quote: NareedWhen we found she shared tips with the rest fo the staff, we took to tipping her directly rather...
There is also no reason you couldn't do this with a casino dealer, although I've never heard of it done. I know of no rule against giving the dealer an envelope as a private gift, or one compelling the dealer to disclose the contents. Perhaps the dealer would feel morally obligated to put cash in the tip pool, but a gift card or sports bet ticket would make more of an appearance of a private gift between friends.
Quote: WizardThere is also no reason you couldn't do this with a casino dealer, although I've never heard of it done. I know of no rule against giving the dealer an envelope as a private gift, or one compelling the dealer to disclose the contents. Perhaps the dealer would feel morally obligated to put cash in the tip pool, but a gift card or sports bet ticket would make more of an appearance of a private gift between friends.
Say, a gift card might make a good tip.
Still, at my level of play that would be somewhat extravagant. Other than the VP session we had last year, I doubt I've ever spent more than 2 hours gambling continoulsy. Sure, I've liked some dealers better than others, but it seems silly to go out of my way for a $5 tip for an hour's worth of play.
I'll keep the suggestion in mind if/when I develop a steadeir gambling habit, or win big :)
Rude dealers are bad but often its simply inattentive dealers that cause defections. Anyone taken a turn through Hooters recently? One look at the dealers there and you know they are unhappy and not making any money. And you know that management seems to like it that way. One look at the M Resort Dealers and you know they are happy and that they are making money there.
Very few people seem to like a totally full BJ table. Its too crowded for some and too slow for others. A five spot table makes better sense than a seven spot table. And better money. Also separation between players helps cut down on card passing teams although I think those are passe now.
Many people come to a casino "with" a spouse but that "with" has a variable meaning. One may be on a blackjack table the other may be on a slot machine but often they will have a game interest in common or atleast spend some time together. Many people come to a casino as a foursome so there are social obligations and alone time to deal with. All this means that there is a general ebb and flow to the gaming crowd and sudden surges can be almost whimsical. If there is a crowd on a certain table and everyone is having fun the casino does not want to shut the table down just because normal scheduling would do so. The casino prefers to guide players to certain games, not herd them there.
While I am definately not a whale, I got fantastic service that trip. I should consider doing that again, though it takes a little bit of preplanning. Not sure it helped my comps, but I am sure it didn't hurt.
Quote: gamblerOne year, I purchased small boxes of chocolates prior to my trip to Las Vegas for the entire craps pit crew at the casino I was staying at....
I did that too once. At the Global Gaming Expo a client gave me a box of See's chocolates. I didn't really want them, so gave them to a dealer as a tip later that evening. She seemed very happy to accept it and said she would put it in the break room. The next day I saw the same dealer and she said all the dealers that shift enjoyed them.