gambler
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July 8th, 2011 at 4:15:21 PM permalink
Back when Colorado had a maximum casino bet of $5.00 per hand, several casinos had a keep your own policy for their dealers. Dealers would carry their sealed tip container with them from table to table. I am not sure what the policy is now in Colorado, now that the maximum bet is $100.00 per hand, but let tell you that customer service was fantastic when dealers kept their own. They were out going, friendly, and worked hard to keep regulars happy. People would search out their favorite dealers who were "lucky" or nice. Unfriendly dealers would get less tips on average.

Now I understand in Vegas it would be hard to do this since every dealer would rather deal in the high rollers room, in hopes of that huge tip, but I sometimes wish that I can reward dealers who go above and beyond the call of duty. I do not like the concept of tip sharing, because I feel like I am rewarding someone's bad service when I tip someone's good service.

Are there any casinos out there where dealers keep their own?
Tiltpoul
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July 8th, 2011 at 4:55:10 PM permalink
Most of the casinos in Oklahoma have an interesting take on that. The dealer keeps half of what they make, and the other half goes to a pool that gets divided. To me, that seems like a fair way of handling it.

The only two casinos I have seen where dealers kept their tips (outside Oklahoma and poker rooms) were Fitzgerald's in Tunica (they have since switched to sharing), and WinnaVegas in Sloan, IA (I'm not sure what they do nowadays.)
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teddys
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July 8th, 2011 at 6:27:09 PM permalink
Every house in Arizona is go your own. I'm not sure, but I think every one in California (or at least Southern California) is too. And yes, it does improve service.
"Dice, verily, are armed with goads and driving-hooks, deceiving and tormenting, causing grievous woe." -Rig Veda 10.34.4
rdw4potus
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July 8th, 2011 at 8:42:01 PM permalink
The tribal casinos here in MN pool, but the card clubs keep their own (note: the card clubs are closed currently as their regulators are state employees and the state is shut down. Sucks for them since they're both at horse tracks and its racing season.)

I think it's the same way in Cali - casinos are split, card clubs generally keep their own. Dealers were walking with their boxes at Oceans 11, but I think they were permanently affixed to the tables at Barona.

I like the Oklahoma solution. It seems like a good compromise. Both for solving jackpot-related luck issues on the floor, and for rewarding high-limit dealers for their success without going overboard. HL dealers should make more than dealers on the floor, but not as much more as if they kept their own tips.
"So as the clock ticked and the day passed, opportunity met preparation, and luck happened." - Maurice Clarett
Paigowdan
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July 9th, 2011 at 3:06:30 AM permalink
Quote: teddys

Every house in Arizona is go your own. I'm not sure, but I think every one in California (or at least Southern California) is too. And yes, it does improve service.



Every house in vegas is now "we all share, so carry your weight."
Beware of all enterprises that require new clothes - Henry David Thoreau. Like Dealers' uniforms - Dan.
gambler
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July 9th, 2011 at 11:51:45 AM permalink
Quote: Paigowdan

Every house in vegas is now "we all share, so carry your weight."



And I think that this concept is a poor one. There needs to be some incentive where polite, friendly, good dealers earn more money then those who are lousy.

Perhaps dealers should still carry their own tip jar around from table to table. The money can still get pooled, but those dealers who bring in more tips get a larger share or something. I think the current system can be improved on.

Maybe the real question should be, do casinos even care if their dealers are friendly or polite? Are they firing the ones who aren't? Or most importantly, do gamblers care if their dealers are friendly or polite?
gofaster87
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July 9th, 2011 at 12:47:59 PM permalink
.....
CrystalMath
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July 9th, 2011 at 1:07:07 PM permalink
I went to Blackhawk last night and I asked dealers at two casinos, the Golden Mardi Gras and the Lodge; both said that they keep their own tips.
I heart Crystal Math.
SOOPOO
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July 9th, 2011 at 1:14:19 PM permalink
Quote: Paigowdan

Every house in vegas is now "we all share, so carry your weight."



I was having a friendly conversation with a dealer at Seneca Niagara, who said not only do they share the tips but it is over a week period!!! So the casino totals the total number of dealer hours worked in a week, then you use how many hours you worked that week, and you get your exact fraction of the total pool. I used to think it was done that you got a proportion of your shift tips, but that is not how they do it at SN. The dealer said it was 'good' because there was no advantage then to working any particular shift, thus no disadvantage to working any particular shift.
buzzpaff
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July 9th, 2011 at 1:15:58 PM permalink
Crystal Meth, Did you have a chance to check out SWITCH while you were up there? Or on your next trip ???
CrystalMath
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July 9th, 2011 at 1:26:12 PM permalink
Quote: buzzpaff

Crystal Meth, Did you have a chance to check out SWITCH while you were up there? Or on your next trip ???



I saw it, but I didn't get the chance to check it out. I spent most of my time trying to find a cocktail waitress; they had one lady serving the entire Lodge Casino. Then I went to Golden Mardi Gras and just went to the bar. I got a Dale's Pale Ale on tap and it was fantastic.
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TheNightfly
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July 9th, 2011 at 1:35:00 PM permalink
I just had a little golf weekend in AZ and I went to the Ak-Chin casino for a few hours on Saturday night. My buddy was playing VP and I wandered around checking out some of the table games. I played Mississippi Stud for the first time and some BJ. I noticed all of the dealers went from table to table (one hour shift, 15 minute break and move to the right...) with their own tip box. Most of them had little stickers or other personal graffiti on their boxes and in all cases but one, the dealers were friendly, cheerful and very personable. This is definitely NOT the norm in most casinos and in my opinion would probably be attributed to the fact that they keep their own tips. I've always been a proponent of dealers keeping their own tokes and in any business it only makes sense that someone will make an greater effort if their income is directly tied to the quality of their work. They can never been in control of whether a player win or loses but they sure can make it a more pleasant experience either way. I seldom tip when I'm only playing $5 hands of anything but I didn't mind flipping a few reds their way on this trip.
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Face
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July 9th, 2011 at 1:59:19 PM permalink
Quote: gambler

And I think that this concept is a poor one. There needs to be some incentive where polite, friendly, good dealers earn more money then those who are lousy.



Quote: SOOPOO

I was having a friendly conversation with a dealer at Seneca Niagara, who said not only do they share the tips but it is over a week period!!! So the casino totals the total number of dealer hours worked in a week, then you use how many hours you worked that week, and you get your exact fraction of the total pool. I used to think it was done that you got a proportion of your shift tips, but that is not how they do it at SN. The dealer said it was 'good' because there was no advantage then to working any particular shift, thus no disadvantage to working any particular shift.



Good point, gambler, and SOOPOO, you are correct.

gambler's incentive idea seems to be the way to go for the best service, but many management personnel I've met say that "go your own" places are terrible to manage. It's just a nightmare where office politics turn cutthroat as everyone vies for that hot, high limit table.
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buzzpaff
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July 9th, 2011 at 4:52:19 PM permalink
Good point, gambler, and SOOPOO, you are correct.

gambler's incentive idea seems to be the way to go for the best service, but many management personnel I've met say that "go your own" places are terrible to manage. It's just a nightmare where office politics turn cutthroat as everyone vies for that hot, high limit table.

In Colorado, which just raised limits last year from $5 to $100, there are really no high limit tables . There is a disadvantage to working a particular shift, even if tips are shared. I agree its worse when stuck on a poor paying shift. But almost every dealer I know in Colorado, who changed casinos, did so to get a shift change. Even if it pays the same, midnights is still graveyards.

Am assuming you are on days and/or evenings ?
Face
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July 9th, 2011 at 5:12:37 PM permalink
Quote: buzzpaff

Am assuming you are on days and/or evenings ?



I work 3p - 11p, but not on the floor. Tips don't matter to me, I was just saying. Even if there aren't high limits, I'd think there's still different games available. Every casino's offerings and every regions likings are different, but there's always high and low volume games. The politics exist regardless of offerings, and I've yet to meet a manager who extolls the virtues of "go your own", they all complain of this same issue.

For the record, I'm not saying one's better than the other, I'm just stating why I think "go your own" is rare, regardless of the fact that it would provide a better service.
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NicksGamingStuff
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July 9th, 2011 at 11:04:17 PM permalink
At the card room I work at we get to keep our own tips, lately it hasn't been much though...
FleaStiff
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July 10th, 2011 at 3:27:31 AM permalink
Quote: Paigowdan

Every house in vegas is now "we all share, so carry your weight."

Which means they all think that they personally are carrying all the others who are simply dead weight robots that never interact with the players or crack a smile and never suffer the consequences. Of course the truth is often that sharing does indeed lower incentives to be stellar performers and does let deadwood stick around more than it might otherwise do but in general tip pooling still seems to work.

Its sort of similar to roulette: You make a 5.00 even money bet at a roulette wheel and the casino's chief bean counter sees twenty-six cents. You make a 5.00 toke box contribution and the dealer sees 2.84. Yet, that is still 2.84 more than he might otherwise see. He has to adopt the attitude that somewhere other dealers are helping out their players and that overall he will come out ahead.

TFT (Table For Table) provides the best incentive but the casino does not want the few best dealers, they want good enough overall dealers. That is why casinos usually offer some sort of sweetener for dealers who know multiple games and who maintain proficiency at multiple games, the casino wants to be able to move dealers around without much concern. Tip sharing helps that since a dealer may make just as much standing at a dead LIR table as he would at a jammed-up dice table. The casino gets fully staffed and the dealers get compensated even if they gripe about getting shafted.
Paigowdan
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July 10th, 2011 at 4:08:54 AM permalink
Quote: paigowdan

Every house in vegas is now "we all share, so carry your weight."



Quote: gambler

And I think that this concept is a poor one. There needs to be some incentive where polite, friendly, good dealers earn more money then those who are lousy.



Dealers don't tell management or the other dealers what to do or how things are done.

Casino management now cares deeply if dealers are providing good customer service, or are miserable and argumentative. The position is that if they all share in this together, they all keep themselves and each other in line.
Beware of all enterprises that require new clothes - Henry David Thoreau. Like Dealers' uniforms - Dan.
gambler
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July 10th, 2011 at 8:48:07 AM permalink
How about a type of player driven reward bonus system? For example, a dealer of the.week $500 bonus? Have the regulars and visitors vote for their favorite dealer. You can't win more then once a quarter, or so? It might encourage everyone to work a little bit harder!
NicksGamingStuff
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July 10th, 2011 at 1:21:17 PM permalink
I spoke to some of the dealers at a Native American casino in Redding and they said they got to keep their own tips, that's why they are friendlier than the dealers at another casino nearby who had to pool their tips. I personally like the idea of 50% you keep 50% goes into the pool. I know at the place I work at if that happened people would not contribute 50% into the pool since there is no way to verify this as our tips are always placed in our pocket. After working at the card room for these past few months I have realized that I do not like a position where a significant portion of my income is based on the generosity of other people. Ironically as much as I like gambling this gamble is something I don't enjoy making anymore. I am hoping to get a job at Citi Bank, I am in the hiring process, wish me luck that I get it! I may initially make less money as a teller than I do as a chip runner, but I see a better career within a bank than working in a card room.
Toes14
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July 10th, 2011 at 4:14:51 PM permalink
How do Vegas casinos work the tips for the high limit room dealers? Do they all go into the main pool, or is there a separate high limit pool for those dealers?

Does anyone know what happens if a high roller wants to tip a certain dealer only? I can't imagine a casino telling a whale that he can't give a tip only to his favorite dealer.
"Bite my Glorious Golden Ass!" - Bender Bending Rodriguez
Tiltpoul
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July 11th, 2011 at 7:09:13 AM permalink
Quote: gambler

How about a type of player driven reward bonus system? For example, a dealer of the.week $500 bonus? Have the regulars and visitors vote for their favorite dealer. You can't win more then once a quarter, or so? It might encourage everyone to work a little bit harder!



Great idea, in theory...

Problem is that some dealers would get all of their friends to say that he/she was the best dealer, regardless of whether he/she was. Politics would play heavily into voting as well.
"One out of every four people are [morons]"- Kyle, South Park
DJTeddyBear
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July 11th, 2011 at 7:19:56 AM permalink
Quote: Toes14

Does anyone know what happens if a high roller wants to tip a certain dealer only? I can't imagine a casino telling a whale that he can't give a tip only to his favorite dealer.

Tips in the form of chips go into the tip bucket to be shared, etc.

However, it's acceptable to give a favorite dealer an envelope. The dealer is not obligated to share or even disclose the contents.
I invented a few casino games. Info: http://www.DaveMillerGaming.com/ ————————————————————————————————————— Superstitions are silly, childish, irrational rituals, born out of fear of the unknown. But how much does it cost to knock on wood? 😁
gambler
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July 11th, 2011 at 9:09:19 AM permalink
Quote: DJTeddyBear

However, it's acceptable to give a favorite dealer an envelope. The dealer is not obligated to share or even disclose the contents.



Did not know about the envelope thing. Is this true? I thought all tips must be reported for tax purposes? If this is the case, I will start carrying envelopes of cash with me when I go to Vegas for my favorite dice crews.

One more question, can pit staff accept envelopes?
DJTeddyBear
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July 11th, 2011 at 9:48:47 AM permalink
Is it true? I never tried it.

I may have read it somewhere here, but I'm 99% sure I saw it on one of those Travel Channel Vegas shows.
I invented a few casino games. Info: http://www.DaveMillerGaming.com/ ————————————————————————————————————— Superstitions are silly, childish, irrational rituals, born out of fear of the unknown. But how much does it cost to knock on wood? 😁
kp
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July 11th, 2011 at 11:17:36 AM permalink
I think casino managers should engage in salary sharing where all of their salaries are pooled and then divided out equally. This would be much more fair than having the better managers make more than the deadwood. It would also eliminate the politics where managers try to get promotions ahead of other managers.
buzzpaff
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July 11th, 2011 at 11:24:09 AM permalink
It will also lead to the better managers heading down the street to work for your competitors,
Ayecarumba
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July 13th, 2011 at 11:23:44 AM permalink
I think the best method is for dealer's to keep their own, but for everyone to get a chance at each table and each shift. If someone chooses to not take a shift, so be it, but the manager just needs to be fair in giving everyone time with George.

Unfortunately, tip pooling makes things much much easier to manage from the taxable income side, as well as the "who wants graveyard?" question. Although I do recall someone mentioned that individual contributions to the pool were tracked (and posted), so that the laggards could be identified and "encouraged" to improve their performance.
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buzzpaff
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July 13th, 2011 at 11:31:29 AM permalink
And just how in the hell can the average male dealer compete with a beautiful delaer, Especially if both are friendle outgoing and knowledgeable ! No contest
Wizard
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July 13th, 2011 at 11:39:36 AM permalink
Quote: rdw4potus

I think it's the same way in Cali - casinos are split, card clubs generally keep their own. Dealers were walking with their boxes at Oceans 11, but I think they were permanently affixed to the tables at Barona.



I could easily be wrong, but I thought the only San Diego area casino where dealers kept their own was the Pechanga.

This would have made for a good poll, but as a player if I had to choose, I prefer "keep your own" casinos. Yes, you can get the shake down, and the cold shoulder if you don't tip, but overall I prefer that to the current situation where there is little incentive to make the game fun.
"For with much wisdom comes much sorrow." -- Ecclesiastes 1:18 (NIV)
Nareed
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July 13th, 2011 at 1:21:28 PM permalink
There are reasons to support either system, which have been exposed here and I need not rehash.

But one thing to keep in mind is that a good dealer, or any other type of employee, will tend to do good work regardless of other considerations. In a tip-based profession, though, they also will tend to gravitate to places where they can maximize their tip income. One way, surely, is a keep-your-own casino, but it's not the only way.

Back in highschool we'd often have breakfast or coffee at a nearby coffe shop. One waitress there was particualrly good. Nice, attentive, prompt, accurate, friendly and so on. When we found she shared tips with the rest fo the staff, we took to tipping her directly rather than leaving the money on the table. Eventually management realized too many people asked for her, so they gave her a section of the place along with an assistant waitress and a bus boy.
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kp
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July 13th, 2011 at 2:16:23 PM permalink
Quote: buzzpaff

And just how in the hell can the average male dealer compete with a beautiful delaer, Especially if both are friendle outgoing and knowledgeable ! No contest



I guess I'm getting old, or married too long, but I never even take time to look at the dealer before sitting down. I choose a table based upon table location, number of players, location of open seat, etc.
gambler
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July 13th, 2011 at 2:28:10 PM permalink
Quote: kp

I guess I'm getting old, or married too long, but I never even take time to look at the dealer before sitting down. I choose a table based upon table location, number of players, location of open seat, etc.



But what keeps you at the table? If the dealer is nice and friendly, will you stay longer? If they are rude, or unfriendly, will you get up and leave?

For me, I don't care much about how a dealer physically looks. I do care that they can deal the game quickly and well, and also want them to be outgoing and friendly. I want to have fun while gambling and a positive experience with the dealer is a big part of it.
kp
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July 13th, 2011 at 2:53:17 PM permalink
Things that keep me at the table:

winning
fun table - dealer and other players
good drink service and beverage selection
physical comfort

Things that will make me leave:

rude dealer or players
losing (eventually)
leg cramps
empty table late in my day

As you can see, the fun factor which most of the time can be controlled by the deal tops both lists. I like the idea of keeping your own tips as I think it contributes to rewarding a fun dealer. I have no problem with the better dealers being given the better shifts and better tables. If I was at the high roller table (ha!) I'd expect the have the best and funnest dealer serving me. I would not want a grumpy stone face there just because it's their turn in the rotation.
Wizard
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July 14th, 2011 at 6:53:33 AM permalink
Quote: Nareed

When we found she shared tips with the rest fo the staff, we took to tipping her directly rather...



There is also no reason you couldn't do this with a casino dealer, although I've never heard of it done. I know of no rule against giving the dealer an envelope as a private gift, or one compelling the dealer to disclose the contents. Perhaps the dealer would feel morally obligated to put cash in the tip pool, but a gift card or sports bet ticket would make more of an appearance of a private gift between friends.
"For with much wisdom comes much sorrow." -- Ecclesiastes 1:18 (NIV)
Nareed
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July 14th, 2011 at 7:39:23 AM permalink
Quote: Wizard

There is also no reason you couldn't do this with a casino dealer, although I've never heard of it done. I know of no rule against giving the dealer an envelope as a private gift, or one compelling the dealer to disclose the contents. Perhaps the dealer would feel morally obligated to put cash in the tip pool, but a gift card or sports bet ticket would make more of an appearance of a private gift between friends.



Say, a gift card might make a good tip.

Still, at my level of play that would be somewhat extravagant. Other than the VP session we had last year, I doubt I've ever spent more than 2 hours gambling continoulsy. Sure, I've liked some dealers better than others, but it seems silly to go out of my way for a $5 tip for an hour's worth of play.

I'll keep the suggestion in mind if/when I develop a steadeir gambling habit, or win big :)
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FleaStiff
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July 14th, 2011 at 7:43:28 AM permalink
People have different motivations. An attractive dealer or an attractive player at a table sure helps. Even females who are there for other purposes will spend some time early in the evening at a blackjack table that is on the end of an aisle so they get a free drink and major "exposure".

Rude dealers are bad but often its simply inattentive dealers that cause defections. Anyone taken a turn through Hooters recently? One look at the dealers there and you know they are unhappy and not making any money. And you know that management seems to like it that way. One look at the M Resort Dealers and you know they are happy and that they are making money there.

Very few people seem to like a totally full BJ table. Its too crowded for some and too slow for others. A five spot table makes better sense than a seven spot table. And better money. Also separation between players helps cut down on card passing teams although I think those are passe now.

Many people come to a casino "with" a spouse but that "with" has a variable meaning. One may be on a blackjack table the other may be on a slot machine but often they will have a game interest in common or atleast spend some time together. Many people come to a casino as a foursome so there are social obligations and alone time to deal with. All this means that there is a general ebb and flow to the gaming crowd and sudden surges can be almost whimsical. If there is a crowd on a certain table and everyone is having fun the casino does not want to shut the table down just because normal scheduling would do so. The casino prefers to guide players to certain games, not herd them there.
gambler
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July 14th, 2011 at 8:06:53 AM permalink
One year, I purchased small boxes of chocolates prior to my trip to Las Vegas for the entire craps pit crew at the casino I was staying at. I had enough chocolate for all the dealers, boxmen, and floor staff working the three shifts. The boxes of chocolate weren't all that expensive, maybe $8 a box, and I had about 50 boxes mailed to the front desk of the hotel. I also had more expensive chocolates and coffee for the pit supervisors, and the casino manager and their shift supervisors, which I gave individually.

While I am definately not a whale, I got fantastic service that trip. I should consider doing that again, though it takes a little bit of preplanning. Not sure it helped my comps, but I am sure it didn't hurt.
Wizard
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July 14th, 2011 at 9:43:07 AM permalink
Quote: gambler

One year, I purchased small boxes of chocolates prior to my trip to Las Vegas for the entire craps pit crew at the casino I was staying at....



I did that too once. At the Global Gaming Expo a client gave me a box of See's chocolates. I didn't really want them, so gave them to a dealer as a tip later that evening. She seemed very happy to accept it and said she would put it in the break room. The next day I saw the same dealer and she said all the dealers that shift enjoyed them.
"For with much wisdom comes much sorrow." -- Ecclesiastes 1:18 (NIV)
RoyalBJ
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July 22nd, 2011 at 10:09:50 AM permalink
I saw this at WinnaVegas, Sloan, Iowa: a tip circle on the Shortie Blackajck table (at 2 o'clock position, YES, the word "TIP" is spelled out). The red "short" is for betting on the SHORTIE side bet. Where else have you seen a designated circle for tips? Love their new Duck Boat idea.
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