gamerfreak
gamerfreak
Joined: Dec 28, 2014
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September 8th, 2019 at 7:37:52 AM permalink
Quote: AxelWolf

have you ever noticed when ordering pizza during their little recording they remind you that..."a delivery fee is not a tip to your driver".

My order used to cost me like $15(depending if I order lava cakes or not) and I would give the guy the $20.
Now that same order is like $20. That really triggers me, because now I can't just hand him a $20.

What's this have to do with gambling? Well apparently I'm gambling with my life since
apparently places like door-dash is hiring 3-time felons and that guy might not like my tip.


Ugh, I deleted my door dash account because they were literally stealing tips.

When you tip in the app it says ď100% of tip goes to driverĒ which was 100% a lie. They would pay a driver a flat amount for delivery. If the driver was getting paid $5 for the delivery, and you tipped $6, doordash would keep the extra $1.

And the 3 time felon thing. I also swore the service off the service because of my last experience.

I ordered on a rainy night, and the driver pulls up in front of my house and just sits there for several minutes. I hear some very faint yelling but canít tell where itís coming from. Finally about 5 minutes later he gets out of his car and brings the food to my door. Heís all pissed off and says ďI was yelling for you to come out with an umbrella!Ē

WTF is that????
Mission146
Mission146
Joined: May 15, 2012
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Thanks for this post from:
Boz
September 8th, 2019 at 7:50:16 AM permalink
Quote: Boz



As a higher volume restaurant/ bar my CC fees are around $4,000 a month. But as a smart business owner I know this and factors the fees into menu pricing as most businesses do. However I see less business savvy owners seeing this as a way to eliminate the fees, without understanding the amount of customers they will lose over it.

Itís getting a big push and time will tell if it gains traction but is something to look for when dining out anywhere.



(Quote clipped, including only parts relevant to my response)

I think you're a smart man to do that. I don't really think the people mind the pricing so much, what they mind is feeling ripped off as though they are paying for (nothing) something that they didn't get and maybe didn't know about. I don't think you're going to lose too many customers because you charge $19.49 for a steak dinner (casual restaurant) as opposed to $18.99...and maybe not any customers that you really want, anyway. I do think you can lose GREAT customers if you tick off the wrong person who drops $100 every visit with some arbitrary $1.99 fee and LOSE much more than the two bucks when you never see him again.
https://wizardofvegas.com/forum/off-topic/gripes/11182-pet-peeves/120/#post815219
MaxPen
MaxPen
Joined: Feb 4, 2015
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September 8th, 2019 at 12:10:31 PM permalink
Quote: gamerfreak

Ugh, I deleted my door dash account because they were literally stealing tips.

When you tip in the app it says ď100% of tip goes to driverĒ which was 100% a lie. They would pay a driver a flat amount for delivery. If the driver was getting paid $5 for the delivery, and you tipped $6, doordash would keep the extra $1.

And the 3 time felon thing. I also swore the service off the service because of my last experience.

I ordered on a rainy night, and the driver pulls up in front of my house and just sits there for several minutes. I hear some very faint yelling but canít tell where itís coming from. Finally about 5 minutes later he gets out of his car and brings the food to my door. Heís all pissed off and says ďI was yelling for you to come out with an umbrella!Ē

WTF is that????


I haven't ordered delivery food in atleast 10 years..
kubikulann
kubikulann
Joined: Jun 28, 2011
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CrystalMath
September 8th, 2019 at 1:13:33 PM permalink
Let me tell míy European experience - for those who are interested.

In my youth there used to be a service fee down bills in restaurants and such.
Where there wasnít, you were expected to tip.
Then a law made « all inclusive » bills compelling. Service was to be included in overall price.
Nobody complained. On the contrary, it made things much more transparent, you knew in advance what you would have to pay just by looking at the menu prices.

Workers were paid by their employer, not customers, as should be.

And waiters/waitresses did not dispatch their kindness or efficiency all of a sudden.
Reperiet qui quaesiverit
AxelWolf
AxelWolf
Joined: Oct 10, 2012
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September 8th, 2019 at 1:18:59 PM permalink
Quote: kubikulann



And waiters/waitresses did not dispatch their kindness or efficiency all of a sudden.

And if they do/did there's always someone able and willing to replace them.

I wouldn't want an employee working for me who ranted about tips. I would be monitoring their social media accounts.
♪♪Now you swear and kick and beg us That you're not a gamblin' man Then you find you're back in Vegas With a handle in your hand♪♪ Your black cards can make you money So you hide them when you're able In the land of casinos and money You must put them on the table♪♪ You go back Jack do it again roulette wheels turinin' 'round and 'round♪♪ You go back Jack do it again♪♪
Boz
Boz
Joined: Sep 22, 2011
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Thanks for this post from:
beachbumbabs
September 8th, 2019 at 4:25:51 PM permalink
Quote: AxelWolf

And if they do/did there's always someone able and willing to replace them.

I wouldn't want an employee working for me who ranted about tips. I would be monitoring their social media accounts.



We do. Iím biased somewhat because I know for the most part what they make overall because of CC tips. Which are the majority of tips in my industry anymore. That said we all get pissed, AP play, serving, whatever, when you do the right thing and it doesnít pay off.

You know in the long run doing the right thing, playing the right play, providing great service, will pay off. But it still sucks when it doesnít. The good ones, and Iím luckily enough to have some of the best working for me, understand doing what they do will average out. Still sucks when someone stiffs you.

And NO, in todayís service economy, they isnít someone to always replace them. Itís why quality establishments do what it takes to retain the best of the best.
Gandler
Gandler
Joined: Jan 27, 2014
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September 8th, 2019 at 5:12:58 PM permalink
Quote: AxelWolf

And if they do/did there's always someone able and willing to replace them.

I wouldn't want an employee working for me who ranted about tips. I would be monitoring their social media accounts.



I am pretty sure most states have laws against an employer forcing you to give your social media accounts...
gamerfreak
gamerfreak
Joined: Dec 28, 2014
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September 8th, 2019 at 5:13:19 PM permalink
Quote: Boz

We do. Iím biased somewhat because I know for the most part what they make overall because of CC tips. Which are the majority of tips in my industry anymore. That said we all get pissed, AP play, serving, whatever, when you do the right thing and it doesnít pay off.

You know in the long run doing the right thing, playing the right play, providing great service, will pay off. But it still sucks when it doesnít. The good ones, and Iím luckily enough to have some of the best working for me, understand doing what they do will average out. Still sucks when someone stiffs you.

And NO, in todayís service economy, they isnít someone to always replace them. Itís why quality establishments do what it takes to retain the best of the best.


Who pays the fee on CC tips? The restaurant or the employee?
Boz
Boz
Joined: Sep 22, 2011
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September 8th, 2019 at 5:19:55 PM permalink
Quote: gamerfreak

Who pays the fee on CC tips? The restaurant or the employee?



Restaurant pays the CC fees, but the employee has to report the CC tips at the end of the day. Itís why servers paychecks are almost nothing because they are taxed on them, But I have to pay the matching SS tax based on their reported income.

Itís why they love cash tips and why they dread the change to almost all CC transactions.

My legal responsibility is only to ensure they are making federal minimum wage between salary and reported tips.

So much more I could say.
AZDuffman
AZDuffman
Joined: Nov 2, 2009
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September 8th, 2019 at 5:27:17 PM permalink
Quote: rainman

Vegas has become a joke, wait for a surge in legalized online
gaming or dare I say a recession & see if she can withstand
either or both of those punches.



Vegas has a few things going for it. Vegas is the place to have a convention in the southwest for both flights and number of rooms. I used to work at a company that our annual managers meeting could be over 1,000 people. It was at the point that they told us there were just a half dozen or so resorts that could handle us. Lots of meeting rooms and dining space needed in addition to rooms. Need to move many people in and out. Vegas can do this, and has the needed airport that can do it.

Vegas still has the backbone of a "complete" experience in the way of shows and other things to do. People do like this.

OTOH, there is less and less reason to go. I just saw the local sportsbook jammed for some Ultimate Fighting event. You had to muscle your way to the counter. And that is still the "temporary" book, the new one will be many times the size. Just a year ago that was NV only. Gaming rules in LV get worse and worse. The nickel and dimming of guests gets worse and worse. At this rate you will have to buy a pen to sign the room register soon. When you do get to the mega-places you might as well be at Disney World.

And that will be what decides it. Do people want Vegas/Disney, or do the want a more one-to-one service experience they get local?

Reno looks better and better. Though it is early to say Vegas in in Barney.
All animals are equal, but some are more equal than others

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