Why I signed up on the board
There are many formulas used by hosts, as there are different properties. Most of you know specific formulas and the basics. Which are, Time, Buy-In, Average Wager and some type of Theo. As well there are different levels, the host desk, the floor person, the host on duty, the assigned host, the Player Development Executives and then the V.P.'s of Marketing as well as, outside and contracted independent hosts and other marketing people.
In this business the rules appear to be written to be broken or flexible. To complicate matters, say what the Mirage does another MGM property will do different or what the Wynn does is totally different to a player than what Green Valley Ranch does.
I have seen just about everything over the years, from the first time 'WOW'ed out their mind player to the classical elite 'Whale'. After two decades of hosting and another job title or two in casinos, there is not much I have not been around or witnessed.
With that little bit said as an over view, I look forward to reading some of the questions and answering what I can. I rather not deal with exact formulas for many reasons and yes, the bosses do occasionally look on this site. Mine does anyways and yes, he knows I signed up. So keep it general and we all can learn.
Quote: Host4LongTimeI have been off and on a semi-regular lurker, if there is such a title. I do work at a Vegas strip property as a casino host. I read with interest some of your questions, concerns, comments and 'lashing out' at the various properties concerning the almighty, "Complimentary". AKA: "COMP".
There are many formulas used by hosts, as there are different properties. Most of you know specific formulas and the basics. Which are, Time, Buy-In, Average Wager and some type of Theo. As well there are different levels, the host desk, the floor person, the host on duty, the assigned host, the Player Development Executives and then the V.P.'s of Marketing as well as, outside and contracted independent hosts and other marketing people.
In this business the rules appear to be written to be broken or flexible. To complicate matters, say what the Mirage does another MGM property will do different or what the Wynn does is totally different to a player than what Green Valley Ranch does.
I have seen just about everything over the years, from the first time 'WOW'ed out their mind player to the classical elite 'Whale'. After two decades of hosting and another job title or two in casinos, there is not much I have not been around or witnessed.
With that little bit said as an over view, I look forward to reading some of the questions and answering what I can. I rather not deal with exact formulas for many reasons and yes, the bosses do occasionally look on this site. Mine does anyways and yes, he knows I signed up. So keep it general and we all can learn.
Welcome to the board, and thanks very much for offering to be a resource!
I must admit, I am rather clueless about this aspect of casino life as I have never had a host before and I apologize if my questions seem amateurish
As far as you local property goes. Go in person to the host desk or their marketing/player development office, if they do not have a host desk. Usually all casinos do. Ask them exactly what you asked here. If you have been rated they have the info already. Look a host in the eye, shake his hand, ask him what can you do for me. Don't exaggerate how you play but you can hint a bit at bringing another player or two (if you can) or anything else that might mean more business for the host and the property. These days with the increased amount of gaming popping up, we are all under constant pressure to develop and build or rebuild, relationships with players. A lot will have to do with your buy-ins and how long you play.
Generally, and I say generally an assigned host usually comes about when the player is a 'steady' or 'known' wagering upwards of a $100 per hand average bet. Buy-ins and times are also factored in with the types of games. A host has the lee-way to deviate from what you should get according to the computer.
As far as Caesar's or MGM goes. For the higher line players it does matter and their play can be found out. Usually Atlantic City 'CET' cannot see what Vegas properties ratings are for player's with details, but they can call and find out if they wanted to. For the regular player the offers are all self populating in both of their websites. Only for the larger players will it matter where say a CET host will telephone the player's MGM host to verify past play or one property to another, not under the same company umbrella.
We all know that the general comp formula is (apx 40%) * (average bet) * (game "theoretical") * (hands per hour) * (hours played). My question is for the "average bet" in a game like Ultimate Texas Hold 'Em, do you look at only the initial bets, or factor in the raise bets as well?
Quote: WizardWelcome to the board. I hope you'll stick around for a while. Here is my question:
We all know that the general comp formula is (apx 40%) * (average bet) * (game "theoretical") * (hands per hour) * (hours played). My question is for the "average bet" in a game like Ultimate Texas Hold 'Em, do you look at only the initial bets, or factor in the raise bets as well?
Like I mentioned, as many different formulas (meaning, end result-comp given or not) as there are properties in Vegas.
If one of my players were on UTHE, I would be more concerned with the player's average wager rather than the initial because that is what is recorded and what the bosses will ultimately go back to. However, say you are a known, $5k B.R. player. If you always initially wager $50.00 but raise and press constantly and the floor records $125 average wager, then that is what I am going to comp off of. Disclosure, but that has to happen for repeated hands over the course of at least an hour or more. The problem comes frequently because the floor is not always looking and the host is not there. If I was flooring and I looked at your wager 10 times in 20 minuets, noticing 4 x's 2 green chips and 4 x's 1 or 2 black chips and 2 x's mixed chips, I would probably put down an average of $75.00 or $125.00 depending on other factors.
Quite often the average wager for a player is actually lower than if a floor recorded every single hand for 100% accuracy. If you flat bet one black chip for a solid hour, it is easy. The more a player mixes their chips within a wager and the busier it is, are all factors in getting accurate average wagers.
Secondly, how much of an inconvenience is it for you to talk to someone that doesn't really qualify for your time? A cold call or walk up, essentially.
Thanks, I appreciate the time you are willing to put into this.
Quote: ahiromuAs a host, would you rather have me come at you straight up or kind of play stupid on first meeting? Essentially, would you rather have me throw all the cards on the table and potentially come off as arrogant, asking for a bit more than I'm worth, and get shot down on some of it, or play stupid and go to your competitor if I don't get offered what I want? I'm naturally oriented towards the latter, but can force myself to be the former. Just to clarify, by "straight up" I mean tell you that I want airport transportation and $300 in food/FP/cash equivalent for a weekend at X property or up.
Secondly, how much of an inconvenience is it for you to talk to someone that doesn't really qualify for your time? A cold call or walk up, essentially.
Thanks, I appreciate the time you are willing to put into this.
I do want to answer this. Will right after I return from the airport as one of my players will be in at 5:30. No problem to answer.
I would like to talk about one of the harder games to figure average bet on, that being craps.
I have always wondered if I was receiving fair comps, under comp'd, or perhaps even over comp'd. Since I have received basically the same level of comps at CET, MGM, GVR, and now Mohegan Sun, I assume I am probably in the fair range. However, others who appear to play about the same level I do report they do not get the same comps. I 'think' most of my comps may be originating from the marketing arm. Things like a round of golf (in the off season), or commercial flight offer to Biloxi in June (gasping for air).
Most of my craps play is always the same. Buy in for a certain amount, and play until it is gone, or for 4 to 6 hours, depending on what else is going on. My average bet range can be as low as $60, and I have been rated at well north of $300 when the tables are running good. My mean is around $150 if the dice are cooperating at least a little bit.
I live in a city with some active casino junket groups, so I know a lot of my free flights are due to the junket status.
Would you be able to throw out a range of numbers for craps where certain comps would kick in?
What level play do you look for in order to become someone's personal host, as opposed to just letting them deal with the on duty host?
What average craps bet would you like to see for the following comp's
Room comp'd
Guaranteed RFB
Comp'd Access to nightclubs
Spa services comp'd
Pool cabana comp'd
Comp'd Golf rounds at casual course
Comp'd Golf round at a Premier course
comp'd travel (either flights or gas cards)
Loss rebate negotiation?
Any other comps you would like to add?
If this is too specific, no worries, just decline to answer, and again, welcome to the forum.
RC
Occupation: Restaurant manager
Favorite Casino(s): Green Valley
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Welcome to the forum.
Does denomination matter, time played, or coin in? Do you guys even see what game we played, or just the coin in, average bet, and supposed theo? I took a look at a rating sheet once from a host, and that's all that was written on there. No I won't tell you which casino or which host :)
Quote: AxelWolfSeriouslyfunny's Profile
Occupation: Restaurant manager
Favorite Casino(s): Green Valley
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And that was an insult to restaurant mangers and owners all over. Or we all could be making everything up. I may have never owned a restaurant and you may have made a dollar off a slot. Sometimes we just have to take someone at face value and watch the ride, or just grab a bucket of popcorn my friend.
Quote: BozAnd that was an insult to restaurant mangers and owners all over. Or we all could be making everything up. I may have never owned a restaurant and you may have made a dollar off a slot. Sometimes we just have to take someone at face value and watch the ride, or just grab a bucket of popcorn my friend.
Correct me if I am wrong, but I think axel is warning of a possible sock
Quote: GWAECorrect me if I am wrong, but I think axel is warning of a possible sock
Old news. Seriouslyfunny was a sockpuppet of B79's, banned yesterday. No idea why he brought it up in this thread.
Quote: GWAECorrect me if I am wrong, but I think axel is warning of a possible sock
And I am thinking he is wrong in this case, but I would never be shocked if he was right. The man is very, very wise.
I had always been ignorant of comps (other than free drinks) but I developed a "me too" feeling. Fortunately, as my name indicates, I am not a major player and so its not really a major issue for me.
I actually was playing in a smaller Seminole casino (reputation: the Stingiest of the Stingy) when the floor man asked if I was here alone (I am today was my response) so I got a forty five dollar lunch comp that was good for three days. On the third day, I came back with a friend and used the comp. I think what happened is that someone noticed I got wiped out real fast and took pity on me.
If you negotiate special gambling rules, like better blackjAck rules or a discount, who has to approve?
What is the most you've seen the casino lose in one trip to a player and did anyone get fired?
BECAUSE ITS HIM SILLYQuote: beachbumbabsOld news. Seriouslyfunny was a sockpuppet of B79's, banned yesterday. No idea why he brought it up in this thread.
I'm willing to bet that.
Many reasons why I believe that.
ONE clue, just for you."I do want to answer this. Will right after I return from the airport"
Hmmm... About When was B79's return date?
I have never heard of a host going to the airport for any player. It would have to be an incredibly wealthy player who specifically requested it. And what host would announce such a thing?
ROFLMAO
Quote: WizardWelcome to the board. I hope you'll stick around for a while. Here is my question:
We all know that the general comp formula is (apx 40%) * (average bet) * (game "theoretical") * (hands per hour) * (hours played). My question is for the "average bet" in a game like Ultimate Texas Hold 'Em, do you look at only the initial bets, or factor in the raise bets as well?
Did I answer your question? Always keep in thought, hosts and ratings can vary from property to property because of rules, procedures and ways things are done.
Quote: ahiromuAs a host, would you rather have me come at you straight up or kind of play stupid on first meeting? Essentially, would you rather have me throw all the cards on the table and potentially come off as arrogant, asking for a bit more than I'm worth, and get shot down on some of it, or play stupid and go to your competitor if I don't get offered what I want? I'm naturally oriented towards the latter, but can force myself to be the former. Just to clarify, by "straight up" I mean tell you that I want airport transportation and $300 in food/FP/cash equivalent for a weekend at X property or up.
Secondly, how much of an inconvenience is it for you to talk to someone that doesn't really qualify for your time? A cold call or walk up, essentially.
Thanks, I appreciate the time you are willing to put into this.
Straight up and ask what you desire to make a relationship. Most players wait for host staff to approach them, unless we are talking about a larger player. Most players do ask for more than they are, as you say "worth". That is the norm, not a big deal at all. Most hosts are used to having that done. All I would say is, "I can not do that or we have to wait and I will do everything I can to get "X" for you upon a review of your play". If you cannot accept that, then go to another property. The juggling act we have to perform is maintaining and building relationships. Many factors go into that too lengthy to explain and very host specific.
Reference inconvenience. As in many industries a salesman or representative really does not know 100% of the time whom he is dealing with. I can converse with a person that appears to be a $25 min player with a bankroll of $400. That person is asking me about private floor suites, airfare reimbursement and loss rebates as well as hard comps. The after my discussion that person is buying in $100k and playing thousands per hand. Flipside. I can converse with a person appearing to be worthy of the latter I mentioned and he is buying in for the $400 and plays $25 a hand. Answer. Never know.
A perfect thread would be "Various levels of hosts". As there truly are pecking orders at the property of hosts from entry level staffing the host desk to floor host and on the personal host, executive host, senior executive, vice president level and other titles property specific.
Quote: Host4LongTimeDid I answer your question? Always keep in thought, hosts and ratings can vary from property to property because of rules, procedures and ways things are done.
Yes, thank you.
Quote: Host4LongTime... say a CET host will telephone the player's MGM host to verify past play or one property to another, not under the same company umbrella.
Interesting.
You're essentially calling a competitor to get info about a potential customer that you're in the process of stealing from that competitor.
That said, what's the incentive for the competitor to provide honest or detailed answers?
Quote: RaleighCrapsWelcome to the forum Host. I predict you will be a big hit. :-)
I would like to talk about one of the harder games to figure average bet on, that being craps.
I have always wondered if I was receiving fair comps, under comp'd, or perhaps even over comp'd. Since I have received basically the same level of comps at CET, MGM, GVR, and now Mohegan Sun, I assume I am probably in the fair range. However, others who appear to play about the same level I do report they do not get the same comps. I 'think' most of my comps may be originating from the marketing arm. Things like a round of golf (in the off season), or commercial flight offer to Biloxi in June (gasping for air).
Most of my craps play is always the same. Buy in for a certain amount, and play until it is gone, or for 4 to 6 hours, depending on what else is going on. My average bet range can be as low as $60, and I have been rated at well north of $300 when the tables are running good. My mean is around $150 if the dice are cooperating at least a little bit.
I live in a city with some active casino junket groups, so I know a lot of my free flights are due to the junket status.
Would you be able to throw out a range of numbers for craps where certain comps would kick in?
What level play do you look for in order to become someone's personal host, as opposed to just letting them deal with the on duty host?
What average craps bet would you like to see for the following comp's
Room comp'd
Guaranteed RFB
Comp'd Access to nightclubs
Spa services comp'd
Pool cabana comp'd
Comp'd Golf rounds at casual course
Comp'd Golf round at a Premier course
comp'd travel (either flights or gas cards)
Loss rebate negotiation?
Any other comps you would like to add?
If this is too specific, no worries, just decline to answer, and again, welcome to the forum.
RC
In the interest of time it is going to be difficult to answer with complete answers if there is such a thing? Upon chance I missed skimmed over something of importance to you, please bring it up again. Many good questions.
I am in agreement with you about rating at craps. However a host does not rate players. For players we can act as a sounding board and also inquire with the pit regarding why something happened as possibly being debated by a player. Not a problem and happens often. Ratings are not gospel but a guide and a benchmark to be used by marketing. Each property will be independent as to others in resolving disagreements that sometimes leads a player to switching casinos. A good host for a good player is the perfect match. Does not always happen. When it does it usually relates to player loyalty. But it works both ways. Again, a good thread for "level player" which means win, lose or draw a player receives and is content with what it takes along the lines of complimentary RFB.
You mention what one player gets that another might not. Lots to discuss there and the biggest one being, some players might have another player (spouse) linked to their account and the player you question is receiving far greater comp level. That player might have a greater loss level than you, that player might have a larger buy in or long hours. That player's wife might be dropping large amounts on other games or slots in the casino. Many possibilities.
The number for any game is property specific, comp specific along with player history.
The personal number at my property if one has to quantify it would be a regular or verifiable player with $5 to $10k buy in wagering $300 average bets in table games. I am a table game host although some of the spouse play slots and are linked to my players accounts. Although I could be assigned a slot player based upon ethnicity which is a key factor is host assignment. First by table or slots, second by players ethnicity. But say you are my player and you best friend comes in and you introduce him to me. He plays strictly slots. I am allowed to pick him up as my player.
There are too many variables in what would be a comp level for the craps outline.
Loss rebate normally starts when a player loses $50k or greater. Some properties start at $100k. Again depends on other variables, comp levels, history, time played among other factors.
I can start a thread later about comp levels in general.
Quote: DJTeddyBearWelcome aboard!
Interesting.
You're essentially calling a competitor to get info about a potential customer that you're in the process of stealing from that competitor.
That said, what's the incentive for the competitor to provide honest or detailed answers?
Very good questions, better than I expected yesterday. I am at the property eating breakfast with my laptop. I truly enjoy the questions and do not mind at all.
It happens each and every day. Most properties will exchange general information. There are certain properties that are known not to, but they are few. Players float around and it is not, as you say, stealing. Players seek to play other venues or cities or within the same city all the time. Depending on the properties take on player references, hosts have their own network of professional ties. The incentive is exactly the opposite, the host I call today calls me next month to verify a long time player of mine. It is very common.
Quote: AxelWolfSeriouslyfunny's Profile
Occupation: Restaurant manager
Favorite Casino(s): Green Valley
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Is this a question of some type? By the way, GVR is a favorite of mine as a local place. I reference it quite a bit.
Quote: zoobrewMy question is that I have a host in Cleveland that I haven't played at a lot recently because I have been going to CET properties in Windsor, New Orleans, San Diego and Reno, so does my host get any credit for my play at these other locations? I didn't use my host to book these trips. Does my ADT at these other casinos have any bearing on me keeping my host in Cleveland and possible comps.
Welcome to the forum.
In a company like CET a host would not get credit for the other property play. With CET your level of play if the same from property to property should maintain keeping you at the same tier level with the same hosts at various properties even with less play at a certain property.
Quote: djatcFor machine play: are theos set by the casino manager for each game in each machine, or is it a blanket rating. For example: A 9/6 jacks game is on a multi-game machine with many horrible paytables. If player X plays $50000 coin in on the 9/6 with a 99.54% return, is he only getting a theo of 0.46%, an average of all the games on the machine, or a set amount by the casino manager, say 3%?
Does denomination matter, time played, or coin in? Do you guys even see what game we played, or just the coin in, average bet, and supposed theo? I took a look at a rating sheet once from a host, and that's all that was written on there. No I won't tell you which casino or which host :)
I am not a slot host. All I can do is take a rating and comp accordingly within guidelines unless warranted otherwise.
My understanding would be, slot director with marketing people = theos.
All three would matter. The higher of each the greater the comp level. On slots I would not know which slot you played. However I do believe I could break it down to high limit slots versus non high limit.
Quote: BozWelcome and Thanks for taking the time to answer questions. I am sure you will get plenty!
Thanks.
Quote: FleaStiffWelcome, Host4LongTime... its nice that you were able to join us and I am impressed that you were frank with us in letting us know certain specifics are off limits and I was also impressed that you were honest with your employer in letting him know you would be signing up.
I had always been ignorant of comps (other than free drinks) but I developed a "me too" feeling. Fortunately, as my name indicates, I am not a major player and so its not really a major issue for me.
I actually was playing in a smaller Seminole casino (reputation: the Stingiest of the Stingy) when the floor man asked if I was here alone (I am today was my response) so I got a forty five dollar lunch comp that was good for three days. On the third day, I came back with a friend and used the comp. I think what happened is that someone noticed I got wiped out real fast and took pity on me.
If you are referring to Seminole in Florida, yes I am very familiar with them. I have numerous players that frequent there as well. You have to realize that in that market, you can compare it to the southern California love/hate triangle of Pala and Pechanga along with all the other mid sized properties (Aqua, Marengo, Rincon, Barona and so on) around those and the enormous amount of traffic they have.
Comps originated only to keep a player in a casino so he would not wonder off until his funds were spent. Crude but accurate.
Quote: tongniWhat are the absolute most valuable non cash things you can/have comped?
If you negotiate special gambling rules, like better blackjAck rules or a discount, who has to approve?
What is the most you've seen the casino lose in one trip to a player and did anyone get fired?
Vehicles and jewelry.
Special gambling rules. My boss in Marketing and the Casino Manager or his assistant.
Around 3 million. No one gets fired unless there is a crime with participation or collusion.
Quote: AxelWolfBECAUSE ITS HIM SILLY
I'm willing to bet that.
Many reasons why I believe that.
ONE clue, just for you."I do want to answer this. Will right after I return from the airport"
Hmmm... About When was B79's return date?
I have never heard of a host going to the airport for any player. It would have to be an incredibly wealthy player who specifically requested it. And what host would announce such a thing?
ROFLMAO
I sense some ill feelings here overflowing from other threads.
Some hosts go to the airport frequently for higher tier players. Depending on the property. Most commonly is send a limo or a car from the properties' fleet or contracted transportation department. The player last night always requests I pick him up. He does not favor a limo so I grab the keys for one of our Escalades and I play chauffeur, friend and host all in one. We also visit an off site restaurant to get a bite to eat. Numerous players of mine I enjoy hosting them and it involves more than a cursory handshake upon their arrival and pat on the shoulder as they play.
Without getting in the middle of something here I can only say I have nothing to do with other members on this board. It is possible I know some of them or they played at the casinos I have worked at.
Quote: shaneyjjWe are in the same boat, my friend
I do not work at Treasure I.
Quote: BozAnd I am thinking he is wrong in this case, but I would never be shocked if he was right. The man is very, very wise.
If Axel is suggesting Host4 is a sock of B79, I don't see it. But what do I know. B79 and SF had axes to grind. I don't see the value in being Host4. Look at all the work to make these posts. Unless Host4 is just a charade that B79 is compelled to play to manipulate everyone. But if Host4 isn't legit he'll step on his own foot soon enough. You can't fake this occupation without a lot of inside knowledge.
Now, if Host4 says he is also a cardiologist...
Anyone comparing writing styles? That's how they caught Ted Kaczynski.
What Casino do you work at? Since Your bosses said it was ok that you sign up on this forum, I can't imagine they would take issue with that.Quote: Host4LongTimeI sense some ill feelings here overflowing from other threads.
Some hosts go to the airport frequently for higher tier players. Depending on the property. Most commonly is send a limo or a car from the properties' fleet or contracted transportation department. The player last night always requests I pick him up. He does not favor a limo so I grab the keys for one of our Escalades and I play chauffeur, friend and host all in one. We also visit an off site restaurant to get a bite to eat. Numerous players of mine I enjoy hosting them and it involves more than a cursory handshake upon their arrival and pat on the shoulder as they play.
Without getting in the middle of something here I can only say I have nothing to do with other members on this board. It is possible I know some of them or they played at the casinos I have worked at.
Most Likely they wouldn't want someone posting on a forum without mentioning the casino and their name. Especially a host with over 2 decades of experience. They would certainly be Well trained, well written, well respected, well polished and trusted enough to handle any situation and represent the company with full disclosure.
Every host I know PROUDLY displays and gives their name, location, phone at every possible chance they get, including online. That's the type of business they are in.
This would be a great opportunity for you and your casino to gain some customers. I bet The Wizard would even allow and encourage you to do so. There's absolutely no logical reason not to.
Willing to make a wager this person is not a host?Quote: GreasyjohnIf Axel is suggesting Host4 is a sock of B79, I don't see it. But what do I know. B79 and SF had axes to grind. I don't see the value in being Host4. Look at all the work to make these posts. Unless Host4 is just a charade that B79 is compelled to play to manipulate everyone. But if Host4 isn't legit he'll step on his own foot soon enough. You can't fake this occupation without a lot of inside knowledge.
Now, if Host4 says he is also a cardiologist...
Anyone comparing writing styles? That's how they caught Ted Kaczynski.
Quote: AxelWolfWhat Casino do you work at? Since Your bosses said it was ok that you sign up on this forum, I can't imagine they would take issue with that.
Most Likely they wouldn't want someone posting on a forum without mentioning the casino and their name. Especially a host with over 2 decades of experience. They would certainly be Well trained, well written, well respected, well polished and trusted enough to handle any situation and represent the company with full disclosure.
Every host I know PROUDLY displays and gives their name, location, phone at every possible chance they get, including online. That's the type of business they are in.
This would be a great opportunity for you and your casino to gain some customers. I bet The Wizard would even allow and encourage you to do so. There's absolutely no logical reason not to.
You have no other point except to denigrate me. I can only assume you are allowed to continue taking into account your post count. I take no offense to what you are claiming. I have no agenda here. It would become very intimate and personal if I divulged what you suggested coupled with the facts that was never my mission. I failed miserable doing that exact same thing on other types of internet chat boards. 'You' have the power of the masses when something would go wrong or not to your liking within the casino and can be constructed to your advantage here on this board. I could also put display ads in newspapers, billboards, airline magazines and a whole host of other advertising medians. That is not what we do, that is what our Marketing Department does.
Quote: AxelWolfWilling to make a wager this person is not a host?
No. I defer to your opinion. Espically after reading his last post.
Quote: Host4LongTimeQuote: DJTeddyBearYou're essentially calling a competitor to get info about a potential customer that you're in the process of stealing from that competitor.
That said, what's the incentive for the competitor to provide honest or detailed answers?
Most properties will exchange general information. There are certain properties that are known not to, but they are few. Players float around and it is not, as you say, stealing. Players seek to play other venues or cities or within the same city all the time. Depending on the properties take on player references, hosts have their own network of professional ties. The incentive is exactly the opposite, the host I call today calls me next month to verify a long time player of mine. It is very common.
Ok. So maybe "stealing customers" isn't the right way to describe it.
My feeling is that comps and hosts are designed to build loyalty.
A player that spreads his action around, and the casino sharing the info, seems to me like someone getting a new job and trying to take their seniority with them. Where's the loyalty or incentive?
Quote: AxelWolfWhat Casino do you work at? Since Your bosses said it was ok that you sign up on this forum, I can't imagine they would take issue with that.
Yeah, but, annonimity provides the ability to provide more in-depth answers than you might get if you asked a known host these questions.
Hey dam it, I seen that.Quote: mcallister3200Deleted
I would win if it's more likely than not.
Why would a casino manager allow this?Quote: DJTeddyBearOk. So maybe "stealing customers" isn't the right way to describe it.
My feeling is that comps and hosts are designed to build loyalty.
A player that spreads his action around, and the casino sharing the info, seems to me like someone getting a new job and trying to take their seniority with them. Where's the loyalty or incentive?
Yeah, but, annonimity provides the ability to provide more in-depth answers than you might get if you asked a known host these questions.
I guarantee he won't have anything that isn't known already by many people. Anything he doesn't know he will just say he can't divulge that information.
READ HIS FIRST POST CAREFULLY its perfectly designed to cover everything he could think of.
By now you should know The Wizards reputation.
I suggest you give him this information and swear him to secrecy and let him investigate.
He can either say its true or untrue. End of story.
If its true I'll apologize and hopefully you can be an asset to other members of the forum.
In the mean time with you're yeas of experience and seeing just about everything in a casino
Hosts, at least once a regular host rather than a counter/floor entry host, usually operate under some sort of budget. Within that monthly/quarterly budget we are to issue comps that may or may not be warranted. All in the scope of building business. Long story shortened up. Our performance results are measured and scrutinized. Can I bring in a player that has no history with us? Yes, do I perform checks and balances, of course. If a host has 500 players and 450 do not warrant the level of comp they receive, the host will not be hosting for long. On the other hand, if a host can control his or her players and keep them in line, budgets become increased and performance ratings suddenly rise.
"Level" players. My best or favorite player is a level player. The kind of player that is happy with receiving the same level of comp "win, lose or draw". My one pet peeve is a player that asks for increased comps because he is winning. Of course that is a double edged sword. Many players do not use their comps available or hence, desire comps when they lose. Losing is not thrilling, exciting or fun. I understand that. But if I only had a $10.00 bill for every request when a player was extremely happy due to nice wins, for those bottles of very expensive liquor, VIP tables at the top clubs in town, or countless other extravagant requests that their play does not justify. Playing with substantial win money and increasing your wagers is not justification alone for higher comps.
Quote: DJTeddyBearOk. So maybe "stealing customers" isn't the right way to describe it.
My feeling is that comps and hosts are designed to build loyalty.
A player that spreads his action around, and the casino sharing the info, seems to me like someone getting a new job and trying to take their seniority with them. Where's the loyalty or incentive?
Yeah, but, annonimity provides the ability to provide more in-depth answers than you might get if you asked a known host these questions.
Hosts do commonly call other properties and we do obtain the average play of a player that contacted us with his references. This is normally done with players requesting some sore of guarantee up front on the RFB and/or loss rebates/promotion chips/rule changes and other special requests. When we can not verify a players history elsewhere we usually ask for a Line of Credit to be applied for and approved or Front Money Deposit. Then usually the guarantee will be the dreaded "upon checkout/trip close" we will go over your account.
