20 cent tip
http://www.cbssports.com/nfl/eye-on-football/24702645/restaurant-claims-lesean-mccoy-left-20-cent-tip-on-60-burger-bill
Quote: ajemeisterI lost all respect for that place when the posted this all over facebook.. who wants to eat there now for risk of being publicly shamed for not tipping enough? that's a pretty shitty business practice
I agree. The fact that they would post this tells me that they are not concerned about customer service at all. It makes be believe that he really did get crappy service. 20c was probably 20c too much.
My mother works at a Darden restaurant. A few weeks back one of the steelers game in with their family. 6 total people with a bill over over $100. He tipped the exact same amount as the bill. She was obviously very happy about that tip.
One time I left a similarly tiny tip due to bad service. I wont' tell the whole story, but I will say we spend twenty minutes standing next to our booth waiting for someone to clean up soda that spilled on the seats. I was all of 17 at the time...
Quote: AxiomOfChoiceI agree. The fact that they would post this tells me that they are not concerned about customer service at all. It makes be believe that he really did get crappy service. 20c was probably 20c too much.
So if a business complains about a bad customer they offer poor service, but if a customer complains about a business they are a savvy consumer?
Quote: GandlerSo if a business complains about a bad customer they offer poor service, but if a customer complains about a business they are a savvy consumer?
Basically. I expect a business to act professionally towards their customers, even if there was a disagreement.
The customer is not a professional, therefore, I have no such expectations towards the customer. Furthermore, a customer complaining about bad service serves a purpose -- it warns other potential customers about the service, so that they can make a more informed decision. There was no such purpose to the restaurant posting this -- it was simply unprofessional.
Quote: AxiomOfChoiceBasically. I expect a business to act professionally towards their customers, even if there was a disagreement.
The customer is not a professional, therefore, I have no such expectations towards the customer. Furthermore, a customer complaining about bad service serves a purpose -- it warns other potential customers about the service, so that they can make a more informed decision. There was no such purpose to the restaurant posting this -- it was simply unprofessional.
Fair point.
But one way to judge (or at least predict the likelihood of what May have happened) is to look at the restaurants site and if they do this frequently then yes likely it is an issue with them. And to look at stories about the player (I know nothing about either party). But if the player has a reputation of being a jerk and acting like a king in public, and the restaurant has no prior history of doing this ever before I would predict that the more likely scenario is the player was acting like a jerk and being overly burdensome to the restaurant and they got fed up with him.
If their servers are as good as their PR people, this all makes sense.
Quote: GandlerFair point.
But one way to judge (or at least predict the likelihood of what May have happened) is to look at the restaurants site and if they do this frequently then yes likely it is an issue with them. And to look at stories about the player (I know nothing about either party). But if the player has a reputation of being a jerk and acting like a king in public, and the restaurant has no prior history of doing this ever before I would predict that the more likely scenario is the player was acting like a jerk and being overly burdensome to the restaurant and they got fed up with him.
Even if this was the case (which I have no reason to believe is true) I still think that their facebook and twitter posts were out of line.
Quote: AxiomOfChoiceThey already removed this from their FB page. The twitter replies are pretty much unanimously against the restaurant.
If their servers are as good as their PR people, this all makes sense.
Of course people on the internet who have never been to that restaurant are going to mindlessly side with their team player. Especially Eagles fans... Unless they were there or have knowledge of his personality off camera that does not prove for either side.
But I agree that it was a bad PR move since it's just going to upset the raging Eagles fans even if he was being a total jerk.
-Sorry I accidentally flagged your post when I tried to hit reply sorry about that, it was unintentional.
That's the proper etiquette for both situations.
I may be kidding. Or not.
https://www.facebook.com/PYTburger/photos/a.10151951544081477.1073741825.115970681476/10152742977281477/?type=1
Quote: DeucekiesMany waiters and waitresses have weighed in, saying that McCoy is a notoriously excellent tipper. This server was clearly dropping the ball, and the restaurant REALLY dropped the ball with the public shaming.
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I believe it. These guys love to throw the money around, especially those who suddenly come into money. What was Mr. McCoy to do? His compassionate side may have stopped him from speaking to the manager and possibly jeopardizing Rob's job. I don't see how speaking to Rob would accomplish anything so what's left? Stiff 'em. Leaving nothing may not have gotten the message across and may indeed have made Mr. McCoy look cheap. Leaving a tiny amount sends a very clear message that the service was poor. Add to that the fact that the customer made a point to write it in and there is very little doubt. A stiff doesn't take the time to do that.
Something tells me that this is not Rob's first sub par performance. This time he didn't get away with it.
Quote: GandlerOf course people on the internet who have never been to that restaurant are going to mindlessly side with their team player. Especially Eagles fans... Unless they were there or have knowledge of his personality off camera that does not prove for either side.
But I agree that it was a bad PR move since it's just going to upset the raging Eagles fans even if he was being a total jerk.
-Sorry I accidentally flagged your post when I tried to hit reply sorry about that, it was unintentional.
The world moves fast these days. Bad PR sure, but only for a few days.
Don't worry about flagging Axiom I do it all the time. :)
Some would say not tipping is worse than smacking your old lady, at least if she deserved it.
Of course, I would never say such a thing.
I would like to address the LeSean McCoy tipping situation and our role in it.
For starters, I take total and complete responsibility for sharing this receipt. It was not our server's decision, it was mine. I am to blame.
I decided to take action after some serious thought. And while I'd like to apologize to Mr McCoy, I cannot in good conscience do so. I stand by my actions one hundred percent."
F*** this guy. If he doesn't understand that it was unprofessional regardless of how his customer tipped then he deserves the fallout (if any) that will happen from this
Quote: VCUSkyhawkF*** this guy. If he doesn't understand that it was unprofessional regardless of how his customer tipped then he deserves the fallout (if any) that will happen from this
+100
He painted himself into a corner by standing up for one of his employees who performed in a sub-par fashion. Now he starts to apologize and then retracts the apology?? He may put out a good product, but his judgement as an owner is flawed. How about "the customer is always right"? Servers are a dime a dozen (I was one for years in college and med school), but if he keeps publicly shaming celebrity customers he will likely see his business drying up quickly.
Quote: RSIMO, under tipping doesn't do anything except make yourself look like an a**hole. If the service is bad, talk to the manager. Or hell, do what my parents have done before -- leave a good tip but leave a note and/or talk to a manager about the poor service.
Why would you leave a good tip for bad service?
A tip is something given in exchange for good service. Why pay for something that you did not get? If they don't bring you your food, will you pay for that too?
Quote: RSleave a good tip but leave a note and/or talk to a manager about the poor service.
Wow, I think that is asinine. I agree with speaking to someone about the poor service, but why leave a good tip for the server if they were the one responsible for the poor service?
And no, I wouldn't pay for food I did not get.
Quote: AxiomOfChoiceI agree. The fact that they would post this tells me that they are not concerned about customer service at all. It makes be believe that he really did get crappy service. 20c was probably 20c too much.
I tend to agree as well. It's very rare that I tip less than 10%, but it's become clear that he felt it was warranted and wasn't just being cheap. If that's the case, their concern should be why he was unhappy with the service. This whole "outing" and "shaming" trend in our culture is mostly garbage. A business doing it to their customers is out of line.
Looks like it bit them in the ass anyway.
Quote: Daddydoc+100
He painted himself into a corner by standing up for one of his employees who performed in a sub-par fashion. Now he starts to apologize and then retracts the apology?? He may put out a good product, but his judgement as an owner is flawed. How about "the customer is always right"? Servers are a dime a dozen (I was one for years in college and med school), but if he keeps publicly shaming celebrity customers he will likely see his business drying up quickly.
How do you know that he performed in a "subpar fashion"?
How do you know that the player behavied appropriately?
You say that he keeps shaming public celebrities? But this has never happened there before that I could find (after doing a bit of looking last night) and I would be willing to bet it won't happen again. So in my opinion that says a lot more about the player than the buisness. If the player acts like a dbag and harassing the servers then I give the owner props for defending him.
Quote: GandlerHow do you know that he performed in a "subpar fashion"?
How do you know that the player behavied appropriately?
You say that he keeps shaming public celebrities? But this has never happened there before that I could find (after doing a bit of looking last night) and I would be willing to bet it won't happen again. So in my opinion that says a lot more about the player than the buisness. If the player acts like a dbag and harassing the servers then I give the owner props for defending him.
But he didn't say that. He just complained about the bad tip.
From the tip amount (not 0, but 20c), it's clear that the customer was unhappy with the service.
Quote: AxiomOfChoiceFrom the tip amount (not 0, but 20c), it's clear that the customer was unhappy with the service.
Plus the testimony from other servers that he is usually a great tipper.
If the owner really felt that the customer behaved inappropriately, there are lots of ways to deal with it. Discuss it with him. Ban him from the restaurant if it's warranted. I'm fine with that.
But posting a picture of the receipt on facebook is low, classless, and unprofessional. It's also incredibly stupid, since it seems to be alienating a lot of his clientele.
But I see it is succeeding in creating an epic stream of "reviews" on Yelp, at least by Philly burger joint standards. Though mostly of the "you suck & yo momma prolly does too" variety. Though from the earlier ones it looks like there may have already been some sucking going on that predates this publicity boomlet.Quote:since it seems to be alienating a lot of his clientele.
Oh, and I think publicly distributing their customer's transaction sucks, and so does its momma. So I've cancelled my trip to Philadelphia to get a cheebooger.
It has always seemed less than friendly. This burger joint owner seems more typical of what I encountered the few times I ventured near Philly.
Quote: RaleighCrapsI lived in PA for the first 40 years of my life, but I never understood how Philly got the title "City of brotherly love".
It has always seemed less than friendly. This burger joint owner seems more typical of what I encountered the few times I ventured near Philly.
"City of Brotherly Love" is actually a literal translation of the name "Philadelphia" from Greek.
Wow. Because of some football dude's lousy burger I learned something. Always wondered how it could possibly have got that saying attached to it.Quote: Joeman"City of Brotherly Love" is actually a literal translation of the name "Philadelphia" from Greek.
None of us were there, and there are always 2 sides to every story.
But it is a ridiculous tip. No matter what.
Here's what one article said:
"The 26-year-old All Pro back, who wears No. 25 on his jersey, stopped by the restaurant in the Northern Liberties section of the city with four “rude and loud” friends, an employee told the Philadelphia Daily News".
AND...
"I wasn’t surprised [by the tip], I saw it coming,” he said. “They were extremely rude. I kept my cool for as along as I could, where you just don’t want them yelling and cursing you."
Read more: http://www.nydailynews.com/sports/football/lesean-mccoy-leaves-20-cent-tip-philly-burger-joint-article-1.1932597#ixzz3CxB7Re00
SO, I'm gonna give the benefit of the doubt to the restaurant and the waiter, not the rich football player.
Quote: JohnnyQSO, I'm gonna give the benefit of the doubt to the restaurant and the waiter, not the rich football player.
Good point. If he has more money than you he must be wrong.
Quote: AxiomOfChoiceGood point. If he has more money than you he must be wrong.
That's not what I said.
I said there are 2 sides to every story.
Quote: JohnnyQThat's not what I said.
I said there are 2 sides to every story.
You made sure to point out that he was rich when saying that you were taking the other side.
I'm guessing that if you were to say "I'm taking the word of the waiter over the black patron" instead of "I'm taking the word of the waiter over the rich patron" that wouldn't have gone over as well. But then, I guess, bigotry against rich people is considered acceptable, while bigotry against black people is not.
Quote: DeMangoNot to mention the fact he IS a reported good tipper!
Ya but he is rich, therefore he is wrong.
Just hasn't smelled right from the beginning. Yup, no doubt there is a 20cent tip, for what I think was a typical response to bad service.
It's just never come off as an over entitled asshole to me.
Chances are that's all the guy left (the CC tip). But it's not out of the question there was also cash on the table; perhaps not from him. Another common thing my family and friends do, is when one treats, the others leave the tip. If the waiter saw that the player did just the 20 cents, he might have felt stiffed no matter whether the others covered the table.
End of the day, this only ever got on FB because they had a receipt from a famous person. The 20 could have been many things, including a snub for lousy service. Or a lucky number, with the other guys putting up the tip. Or the punch line to a joke, like the 20 jersey on his team. Who knows? We're only hearing one side of the story.
It is no one else's business and to try and publicly humiliate McCoy is shameless. Convict him in the eye of public opinion and never hear his side.
Thats often the way we work it as well Babs, if I buy you get the tip, and vice versa.
I"m shocked that somebody rang up a sixty dollar bill for hamburgers, they might be shocked as well unless those were some really really good ones.
Quote: petroglyphI"m shocked that somebody rang up a sixty dollar bill for hamburgers, they might be shocked as well unless those were some really really good ones.
Weren't there 4 people in the party?
Quote: AxiomOfChoiceWeren't there 4 people in the party?
You are probably right it was just a shocker to drop 60 bucks at burger joint.
I only eat between one and two burgers per year, it's usually some punishment for me getting caught out some place without proper planning?
I caved in two weeks ago and decided to eat red meat at an in and out, I love it, but don't think it's good for me.
My wife and I ate all we could and I couldn't believe all the change back from a twenty. But I certainly don't have a pro athletes appetite anymore.
Without really digging into the story I was irked that this was posted publicly to shame the customer. Everybody seems to have their hand out and for me it just gets old. I am a bit of an obsessive tipper, panhandlers [especially vets and indians] I guess that makes me an enabler. But damn, I actually worked for my money and get tired of especially somebody at a burger joint thinking they deserve a handsome tip for getting me a friggin burger and fries, sheesh.
I like to get a 1-pounder with bacon, a fried egg, blue cheese, and sliced jalapeno. It's a far cry from in and out (which has to be the most overrated place in the world -- it is just regular fast food; nothing special at all) Obviously if you get something like that you are paying a lot more than fast food prices.
I had the $100 burger at Fleur (in Mandalay Bay) once. Really disappointing.
Quote: petroglyphI caved in two weeks ago and decided to eat red meat at an in and out, I love it, but don't think it's good for me.
OT: There's some evidence that it's ground meats like hamburger and not cuts of red meat that are bad for you.
