Insanity at Foxwoods
Approximately two weeks ago I received an e-mail from a host at Foxwoods. Now, not having even been to Foxwoods since the year they opened (when I was 19), I had no idea how said host had my email address. My only thought is that, as MGM had a licensing agreement with Foxwoods, my name came up on an M-Life list.
This host invited me to a blackjack tournament (see pic):
Yes, I read the disclaimers that it is all subject to change but please read on.
Upon calling the host, he asked me about my play (# of hours, average bet, etc.). I informed him my average bet was appx. 200 and I played about 3 hours a day.
So, I sat in 5 ½ hours of traffic on the I-95 yesterday making my way to Foxwoods. As I got closer to the hotel I surmised that the past twenty years had been good to the Mashantuck Pequots as the buildings looked beautiful.
My host met me at the valet and told me I am all checked in and ready to go, he just needed to give a credit card to the front desk. From there, he showed me up to my room – a beautiful two room suite – very nicely decorated with a gorgeous view of the woods.
About 20 minutes later, there was a knock on the door – room service brought me a fruit platter and some Fiji waters – very nice.
I ended up playing only about an hour averaging about $150. I meet up with some family and have dinner and then, exhausted from the drive, go up to the suite to relax and fell asleep watching tv.
I woke up this morning and played through a shoe averaging about $125. On my way to grab some breakfast, I text my host and ask him where in the casino the tournament will take place. This was about 10:30am.
I excitedly awaited his reply text as I was looking forward to playing in the tournament. He texted me back stating that, although my spot in the tournament was reserved, I would not be allowed to actually play in the tournament unless I “gave them 3 hours play per day at a 200 minimum”. I was shocked – at no point was there any notice to me that my play for Friday and Saturday would be the qualifiers for the tournament. During the entire email and telephone conversation with the host, no mention was ever made that these were the qualifications as such (yes, I know the email stated subject to qualification but I assumed I would be informed of what those qualifications were…not have them sprung on me the day of the tournament).
The host then stated that if I played 5 more hours today and my average bet was 200, I would be guaranteed a seat at the tournament. I informed him I felt duped and was leaving.
He asked if there was anything he could do to change my mind – I said, “Stick to your word that I was invited here to play in a tournament, not have a seat reserved so that I could then play my way in based on my time in and average bet” – to which he replied “How could you not know that my asking about your average time and bet was in implicit qualification for the tournament?” – I told him unless it is spelled out, too many things can be implied. I then said “Secondly, please lose my number!”
I gathered my belongings and checked out. I approached the valet desk to get my car and, upon scanning my ticket, was met with a gentleman telling me “Oh, please wait here, I have to call my manager, there was an incident with your car.” (GREAT!!!!!!)
Apparently, according to the manager and security guard who had viewed the security tape, a valet attendant had left a car on the ramp leading down into the garage. Said car was either left in Neutral or Drive and rolled on down the ramp, sideswiping the front of my car. Some scratches but, not knowing how fast the car had been going, I need to get the car checked out. They took my license and insurance info and informed me that I should send an estimate to their “Risk Management” office, who would then pay for the repairs. The tribal police showed up and took all the same information from me. I am wondering if they are passing my insurance info. onto the owner of the other car and, as they are sovereign, going to tell both him and me to “go F ourselves” and somehow pit us against one another.
At that point I could not get out of there fast enough.
I felt like I was lured there under false pretenses. Invited for a tournament then told unless I played a certain amount before the tournament, I would not be playing therein.
Oh well, for the 1 ½ hours I played, I am up 2100
Quote: aceofspades
Oh well, for the 1 ½ hours I played, I am up 2100
Welcome back aceofspades!!!!
Since you did not mention having to pay for the room it looks like you still come out ahead.
Quote: Deck007It is always the fine print "Offer subject to qualification" and not so much "subject to change".
Since you did not mention having to pay for the room it looks like you still come out ahead.
Yes, but the only draw for me to go there was for the tournament.
They do have a good six deck blackjack game, not that they'll let me play it.
Quote: aceofspades(yes, I know the email stated subject to qualification but I assumed I would be informed of what those qualifications were…not have them sprung on me the day of the tournament).
Agreed, 1000 %.
Quote: beachbumbabsWelcome back, Ace! Glad you decided to share the story.
Thanks BBB
Quote: strictlyAPAce that's pretty crazy but I have had mirage. Do the same thing my ex wife and I (never get married in Vegas) both got invited to a tournament- she had play on her unlinked account - we got there and all the play was in my account- I was allowed to play the slot tournament but she was told she had no play and the offer was revoked- This was back in 2013
WOW - must be how they dooz it!
Simply incredible - I wonder if they will attempt to court me again since I grabbed 2100 lol
The games were great, the casino beautiful and all the staff very friendly (housekeeping very attentive, security, waitstaff…etc.) My only issue was the bait and switch.
Come on guys, you know someone had to ask.
Seriously Ace, welcome back!!!
Quote: BozDid you win the $2100 using Speedcount?
Come on guys, you know someone had to ask.
Seriously Ace, welcome back!!!
You have to thank BBB if you like having me back - she convinced me this was a story the board needed to hear as a warning to others who might get similar invites.
Quote: aceofspadesMy only issue was the bait and switch.
They probably feel the same way Ace. I don't feel like you really have a gripe. If the offer was made from a property that you had previous play at and was based on your previous play, that would have been one thing. But, in my mind it was more a less a courtesy offer and in the process of accepting the offer you indicated you would give a certain level of play which you failed to do.
I would not be surprised if in the coming days, you discover that you are indeed being charged for your room as well.
As for the car 'incident' as well as any dispute about room that may or may not occur (I hope it doesn't for your sake), it always comes back to you are at the mercy of the tribe in these situations. It is just difficult and unusual to get any kind of satisfaction. This is exactly why, despite different Indian casinos having some of the better games and opportunities, I will rarely play at such places. You just have no (or very limited) recourse for almost anything. They are basically free to do as they like.
Quote: kewljThey probably feel the same way Ace. I don't feel like you really have a gripe. If the offer was made from a property that you had previous play at and was based on your previous play, that would have been one thing. But, in my mind it was more a less a courtesy offer and in the process of accepting the offer you indicated you would give a certain level of play which you failed to do.
I would not be surprised if in the coming days, you discover that you are indeed being charged for your room as well.
As for the car 'incident' as well as any dispute about room that may or may not occur (I hope it doesn't for your sake), it always comes back to you are at the mercy of the tribe in these situations. It is just difficult and unusual to get any kind of satisfaction. This is exactly why, despite different Indian casinos having some of the better games and opportunities, I will rarely play at such places. You just have no (or very limited) recourse for almost anything. They are basically free to do as they like.
kewlj - The offer presented by the host was never conditioned upon play. I was emailed the offer out of the blue, I accepted the offer, he booked it, then asked me about my play. I showed up and was then told I would have to play to the level I stated when he asked my averages. It makes no sense.
I have it in writing the room is comped. If that doesn't work, I know that when the host ran the credit card it didn't process correctly because when I went to charge a snack last night back to the room the charge would not work and the front desk said the credit card did not swipe properly and could I come down in the morning to re-swipe. Of course, as this all happened this morning, I never re-swiped.
As for the car - we shall see (and yes, I realize it is tribal land and they an pretty much do what they want - which is the reason I do not play at tribal casinos).
Monitor your credit cards CAREFULLY phone to find out your charges or go online... they may try to stick you for your room.
The car incident was probably unrelated.
Now as to the merits.... this is what hosts have become in many places. Duplicitous. All he had to do is state EXPLICITLY, IF you both arrive in time to give us the agreed upon minimum play and do indeed give us that minimum play, THEN you will have your space in the tournament. Some people arrive jet lagged or arrive with a view to social engagements with friends they already know are there/nearby...whatever. It is up to the host to make himself clear.
ANY discussion of 'expected play' or 'play consonant with your history of rated play" is a discussion of reasonable expectations and is always subject to adjustment for late arrivals, etc.
It used to be that once you had an offer made at a certain rate of play... you get one free chance to screw it up. They used not to pounce immediately. No more. Perhaps because hosts are sometimes independent contractors, I don't know. But things have changed.
Hosts seem willing to dig into your account and spend points without checking with you first. Hosts seem willing to jump on you for not meeting minimum play/minimum bet "obligations" (there new term for what used to be called "expectations").
Or as people have said before: What is the world coming to?
Quote: aceofspadeskewlj - The offer presented by the host was never conditioned upon play. I was emailed the offer out of the blue, I accepted the offer, he booked it, then asked me about my play. I showed up and was then told I would have to play to the level I stated when he asked my averages. It makes no sense.
I have it in writing the room is comped. If that doesn't work, I know that when the host ran the credit card it didn't process correctly because when I went to charge a snack last night back to the room the charge would not work and the front desk said the credit card did not swipe properly and could I come down in the morning to re-swipe. Of course, as this all happened this morning, I never re-swiped.
As for the car - we shall see (and yes, I realize it is tribal land and they an pretty much do what they want - which is the reason I do not play at tribal casinos).
I agree with Kewlj.
" I showed up and was then told I would have to play to the level I stated when he asked my averages." Clearly you did not fulfil your part of the bargain.
I think you will be charged for your room. Best to phone up your credit card company right away before they make payment to the casino as you have more leverage then.
Quote: bj4funAce - welcome back! Its been far to quiet around here with you gone. I'll be at both Mohegan Sun and Foxwoods next week. For the short time you played, what were the conditions like?
Conditions were good - the high limit room "Club Newport" had a lot of 6D games open, with Surrender, no mid-shoe but, many were reserved. However, the 10 minute walk over to the Fox Tower high limit room was worth it.
All the dealers were friendly and personable - I have nothing bad to say about the games or the dealers.
Quote: aceofspadeskewlj - The offer presented by the host was never conditioned upon play. I was emailed the offer out of the blue, I accepted the offer, he booked it, then asked me about my play. I showed up and was then told I would have to play to the level I stated when he asked my averages. It makes no sense.
I have it in writing the room is comped.
Second part first. I have had offers in writing at the evil empire that were not honored at check-in. There is ALWAYS some kind of small print saying they reserve the right...... You are a lawyer, you know how that works. Lol.
First part. You have been around long enough that you should know how this works as well. This type of marketing and offers is based on the expectation of a certain level of play, whether it specifically says so or not (and it often does). They are NOT giving away this level of offer, for nothing. There IS an expectation.
In the case of an offer from a property where you have played before, the offer is BASED on your previous levels of play. THAT is what they are expecting. If you don't give that to them on this offer, it may be overlooked depending on your situation and previous play. Or it may effect future offers. Or they may attempt to not honor the offer.
Now, the offer and situation, you are describing is not based on your previous play DIRECTLY, because you haven't played THERE, but they still have an expectation of a certain return. That was surely indicated when the host brought it up. Again, being a lawyer, you might argue that this was not a binding agreement. But it WAS expected, and you failed to meet that level of expectation as far as play goes. Being a new type offer at a new property for you, I would have made sure I met their expectations. Your failure to do so, most likely cost you future offers if nothing else.
And btw, based on another similar thread "voucher", started today as well, where the poster received an offer from CES, involving $3000 free play, when he never has stayed or played at CES before, it appears that either MGM or Cosmo may be selling list of certain level players to competing properties. I have no idea why?? Perhaps it isn't the property selling the info/database, but rather a host. Maybe a host that left the business of changed locations??
Quote: Deck007I agree with Kewlj.
" I showed up and was then told I would have to play to the level I stated when he asked my averages." Clearly you did not fulfil your part of the bargain.
I think you will be charged for your room. Best to phone up your credit card company right away before they make payment to the casino as you have more leverage then.
When he asked for my typical averages at a casino (remember, I had never played at Foxwoods - the only time I had been there was while visiting family in CT when they first opened and I was not yet 21), I told him what my typical averages were. Now, those are averages, not guarantees. When he asked for my averages, my offer for the tournament was already booked. When I arrived and the host greeted me and asked me if I was "ready for the tournament" he did not state "Are you ready for the tournament…but please remember I need 3 hours play today and tomorrow pre-tournament at 200minimum or else don't bother to be 'ready for the tournament"……..this was all brought up to me this morning, after I had already spent a night there after horrific traffic and then told I had better get 4 ½ more hours in by 7:30pm or my seat will be swiped out from under me. The host NEVER brought this up to me during the booking process or upon greeting me and walking me to my suite—it was only the morning of the tournament that it was brought up. If this prerequisite had been known to me ahead of time I could have (1) declined the invitation or (2) planned my play accordingly…there are times I play 8 hours in a day and there are times I play 45 minutes in a day…this just had an overall used car salesman feel to it.
They do not have my credit card and I have it in writing from the host that the room will be comped (although…).
Quote: aceofspadesWhen I arrived and the host greeted me and asked me if I was "ready for the tournament" he did not state "Are you ready for the tournament…but please remember I need 3 hours play today and tomorrow pre-tournament at 200minimum or else don't bother to be 'ready for the tournament"……..this was all brought up to me this morning, after I had already spent a night there after horrific traffic and then told I had better get 4 ½ more hours in by 7:30pm or my seat will be swiped out from under me.
NO, the host isn't going to say this and start off on the wrong foot. But it is EXPECTED. How do you not know this based on your experience??
I think the key here is that you are not differentiating between a property where you have previous play and a history with and a new property, who got your name from some exclusive high roller database, that you do not have a history with. There is ALWAYS some sort of expected level of play. A place where you have a history may overlook a visit where you do not meet expectation. But a new, first time play place, you need to prove your worth to them. At minimum you should meet their expectation, which you know what it is, because it was discussed, just to establish yourself. I am just stunned at your lack of understanding of this.
And horrific traffic or a bad trip getting there. Really? That is their responsibility? Or somehow an excuse for you not meeting your responsibility (or expectation)?? I don't get you Ace.
Quote: aceofspadesWhen he asked for my typical averages at a casino (remember, I had never played at Foxwoods - the only time I had been there was while visiting family in CT when they first opened and I was not yet 21), I told him what my typical averages were. Now, those are averages, not guarantees. When he asked for my averages, my offer for the tournament was already booked. When I arrived and the host greeted me and asked me if I was "ready for the tournament" he did not state "Are you ready for the tournament…but please remember I need 3 hours play today and tomorrow pre-tournament at 200minimum or else don't bother to be 'ready for the tournament"……..this was all brought up to me this morning, after I had already spent a night there after horrific traffic and then told I had better get 4 ½ more hours in by 7:30pm or my seat will be swiped out from under me. The host NEVER brought this up to me during the booking process or upon greeting me and walking me to my suite—it was only the morning of the tournament that it was brought up. If this prerequisite had been known to me ahead of time I could have (1) declined the invitation or (2) planned my play accordingly…there are times I play 8 hours in a day and there are times I play 45 minutes in a day…this just had an overall used car salesman feel to it.
They do not have my credit card and I have it in writing from the host that the room will be comped (although…).
You can make your arguments. But I think Kewjl explain it very well to you.
Oh yes they have your credit card.
When you check in they swipe your card. This is generally for your incidental expanses or in case you break something very valuable in the room. Or for instance like this. They will fill in the amount to be charged to you. Your leverage is that you haven't signed at the bottom and maybe the credit card company hasn't made payment to the casino.
Quote: kewljNO, the host isn't going to say this and start off on the wrong foot. But it is EXPECTED. How do you not know this based on your experience??
I think the key here is that you are not differentiating between a property where you have previous play and a history with and a new property, who got your name from some exclusive high roller database, that you do not have a history with. There is ALWAYS some sort of expected level of play. A place where you have a history may overlook a visit where you do not meet expectation. But a new, first time play place, you need to prove your worth to them. At minimum you should meet their expectation, which you know what it is, because it was discussed, just to establish yourself. I am just stunned at your lack of understanding of this.
And horrific traffic or a bad trip getting there. Really? That is their responsibility? Or somehow an excuse for you not meeting your responsibility (or expectation)?? I don't get you Ace.
They were trying to get me to become a regular player there (they explained they did not have the NY players they once did and were hard targeting NY players to develop a long term relationship with as players). I was booked until Monday and most likely would have averaged the 3hours at 200min but...it may have come with 1 hour Friday (I say the traffic was horrific because by the time I arrived and got situated and had dinner, I was exhausted--that being the reason for my only playing 1hour on Friday)...4hours Saturday...4 hours Sunday which is 3 hours a day...they wanted the average played exactly...not taken over the course of my trip. For the host to say I needed to make up 4 ½ hours by tournament time was asinine. my morning had just started and it was only 10:30am or thereabout...that is my issue...he wasn't using an average, he was taking those averages as minimum requirements per day. That is where I believe they are wrong.
As always, people's perceptions and opinions differ.
Quote: Deck007Quote: aceofspadesWhen he asked for my typical averages at a casino (remember, I had never played at Foxwoods - the only time I had been there was while visiting family in CT when they first opened and I was not yet 21), I told him what my typical averages were. Now, those are averages, not guarantees. When he asked for my averages, my offer for the tournament was already booked. When I arrived and the host greeted me and asked me if I was "ready for the tournament" he did not state "Are you ready for the tournament…but please remember I need 3 hours play today and tomorrow pre-tournament at 200minimum or else don't bother to be 'ready for the tournament"……..this was all brought up to me this morning, after I had already spent a night there after horrific traffic and then told I had better get 4 ½ more hours in by 7:30pm or my seat will be swiped out from under me. The host NEVER brought this up to me during the booking process or upon greeting me and walking me to my suite—it was only the morning of the tournament that it was brought up. If this prerequisite had been known to me ahead of time I could have (1) declined the invitation or (2) planned my play accordingly…there are times I play 8 hours in a day and there are times I play 45 minutes in a day…this just had an overall used car salesman feel to it.
They do not have my credit card and I have it in writing from the host that the room will be comped (although…).
You can make your arguments. But I think Kewjl explain it very well to you.
Oh yes they have your credit card.
When you check in they swipe your card. This is generally for your incidental expanses or in case you break something very valuable in the room. Or for instance like this. They will fill in the amount to be charged to you. Your leverage is that you haven't signed at the bottom and maybe the credit card company hasn't made payment to the casino.
Well it is plenty easy enough to dispute the charge with the credit card company should a charge appear.
When you wait to see your cc statement the casino has already been paid.
How is the cc going to get the payment back from the casino.
Now the cc can hold back the payment to the casino and hear your argument and that from the casino.
But the host should realize that players will play above or below their norms based on their patterns and their moods. The host should have realized that you were an potential investment and allowed play in the tournament and accomodated whenever possible. From a Customer Experience standpoint, he should have realized that and given you a pass.
You receiving the email was a product of MGM splitting their marketing knowledge with Foxwoods. Whether the hosts agree with that marketing campaign should have nothing to do with you either.
This is bad taste from Foxwoods and the host in question.
Quote: onenickelmiracleHmmm thinking of providing a service to tell these people off for a fee. He is a lying @@@!!!! ****** ****er piece of dog &&&& and his mother was a ¥¥¥¥¥ who had sex with 10000 men all in the same hole at once.
I am lost (as usual). ????
I'll stop by South Point and let the jerk on the Huffy have it next who tripped at you. I'm not serious, but would like to tell them off.Quote: kewljI am lost (as usual). ????
Quote: onenickelmiracleHe is a lying ...his mother was ...
This 'he, his': antecedent is unclear. You probably mean the host.
Quote: Deck007How is the cc going to get the payment back from the casino.
Oh, they'll just yank it in a flash out of new deposits if they are convinced it is fraud. In other matters, the dispute may have to be resolved.
Besides, the host didn't offer you a guaranteed win at the tournament.
It's just a bait, not an offer.
Quote: pokerfaceCome on, that's not an invitation, no $1000 or more free play, no air ticket reimbursement or limousine pickup at the airport.
Besides, the host didn't offer you a guaranteed win at the tournament.
It's just a bait, not an offer.
I never stated anything about guaranteeing a win at the tournament
As far as being charged on his credit card, I have never had a problem when I needed to dispute a charge.
As far as the car, it's probably a totally separate department, so you 'probably' will get reimbursed for the repairs.
I hope the Wiz weighs in on this one.....
What I think you have here is a VIP host who is bad at his job and is afraid of getting heat for not producing immediate results. Or who might have already had that meeting, and had plans to include that play in a report and now cannot, and tried to muscle the wrong guy... and now might be in even deeper excrement for chasing away a valued client. The best way to handle it would be to write a letter to his supervisor, outlining the very things posted here, and requesting a face to face meeting with that person. They are most likely very aware of who you are and what you do.
We have a comp'd room booked on the Caesar's Total Rewards site for our next trip to LV. So will they toss us out if we take a side-trip somewhere and don't play ANYTHING on a certain day ? I hope not. We play at other non-Czr casinos as well when we go to Vegas. But of course we do play some at the host casino, knowing that future "comportunites" are based on play / tier level / etc.
Quote: aceofspadesYou have to thank BBB if you like having me back - she convinced me this was a story the board needed to hear as a warning to others who might get similar invites.
Do you think this is just a Foxwoods thing? It's marketing plain and simple. Was it deceptive? It depends who you ask. If you ask me it was. The host was new, incompetent or both. Why take his word as final? You're in a comped suite in one of the largest casinos in the world, you're being treated well and you have access to an excellent blackjack game. Why leave in a huff over a disagreement that may have easily been fixed?
This host is most likely at the bottom of the totem pole. Did you ask to see someone higher up? I can't imagine that they would let you walk over this. There's probably some blame to go around but I'm sensing a lack of skills with this host. Even though he was just doing his job, he really dropped the ball. I'm surprised you didn't use this to your advantage. This could have been your new candy store.
Quote: 1BBI'm surprised you didn't use this to your advantage. This could have been your new candy store.
He still can, and it still could be.
Quote: MoscaHe still can, and it still could be.
Yes, but our Ace can be a stubborn one. He's going to want them to grovel. :-)
Quote: 1BBYes, but our Ace can be a stubborn one. He's going to want them to grovel. :-)
Well, there's that, yes. We all define victory differently.
Was that fair? Are they wrong? I don’t think the answer to either of those questions matters one bit to Foxwoods’ business model. I agree with the assessment of 1BB and others that your host was probably new, was acting as an “independent contractor,” has inadequate skills for the job, and was under pressure to produce results immediately. Aside from lacking the skills needed to gently dash your expectations I find no fault with the host’s decision. I’m sure he was given goals to meet for the perks he was allowed to dispense. Some other prospect was awarded your tournament seat: one he judged a better bet for contributing to his job success.
Blame Foxwoods management for your bad experience, not the host. Appeal to them if you want, but this type of treatment is not new and you have plenty of company. Even players they have successfully “poached” and who play to their expectations are not treated well. At least not well enough for them to remain customers. Blame it on continuously contracting profits.
Quote: boymimboI don't agree with Kewlj. The expectation from the casino is certainly there for Ace to play somewhat close to the average. When he gave 1.5 hours of play at $125 instead of 3 hours at $200, the host calculated that the take was going to be 2/3rds less which put him below his threshold. Your play is expected to be about $36,000 (200 x 60 x 3) per day for an expected loss of $360 per day (which pays for the room) at 1%. Now the EV is $113/day instead based on your actual play.
But the host should realize that players will play above or below their norms based on their patterns and their moods. The host should have realized that you were an potential investment and allowed play in the tournament and accomodated whenever possible. From a Customer Experience standpoint, he should have realized that and given you a pass.
You receiving the email was a product of MGM splitting their marketing knowledge with Foxwoods. Whether the hosts agree with that marketing campaign should have nothing to do with you either.
This is bad taste from Foxwoods and the host in question.
I agree completely with boymimbo's take on this. Foxwoods took a flyer on AoS, no doubt because they got a good read on his past betting history. For the host to expect immediate bets to be at the average bet just shows someone who seems to not understand much about gambling. It is no wonder these casinos are struggling. They are shooting themselves in the foot with the idiots they have for Customer Service.
This is especially true for someone from the East Coast. AoS has a long history at AC. Then he gets enticed to Aria in Vegas, and has made a couple of trips out there, and presumably playing at a high enough level that he is getting repeat offers to return. If I was Foxwoods, I would be all over AoS, trying to convince him that the short travel to Foxwoods is WAY BETTER than a 5 hour flight to Vegas. Instead, they appear to treat him like a $5 player who is trying to steal a freebie comp.
Quote: RaleighCrapsI agree completely with boymimbo's take on this. Foxwoods took a flyer on AoS, no doubt because they got a good read on his past betting history. For the host to expect immediate bets to be at the average bet just shows someone who seems to not understand much about gambling. It is no wonder these casinos are struggling. They are shooting themselves in the foot with the idiots they have for Customer Service.
This is especially true for someone from the East Coast. AoS has a long history at AC. Then he gets enticed to Aria in Vegas, and has made a couple of trips out there, and presumably playing at a high enough level that he is getting repeat offers to return. If I was Foxwoods, I would be all over AoS, trying to convince him that the short travel to Foxwoods is WAY BETTER than a 5 hour flight to Vegas. Instead, they appear to treat him like a $5 player who is trying to steal a freebie comp.
I'm trying to find the corporate contact information and all i can find are the "Contact Us" emails for the hotel
NO. Its become a part of the short sighted orientation of the industry.Quote: 1BBDo you think this is just a Foxwoods thing?.
Instead of being explicit they are deceitful Instead of simply changing your play rating and adjusting their future invitations, they want to go chasing after you for having fallen short of expectations. I would think MGM sold your name to the Indians at Foxwoods because I not only have heard they are marketing their contact list but they radically tightened their comp program in Vegas long ago and clearly annoyed a lot of their customers.
I tried to buy chips at the cashier and they sent me to a table. I bought them at the table and felt bad for the dealers when I told them what I wanted them for. They are innocent victims in a much large game of incompetance from Kevin and Crew.
You have to remember the host didn't ask ACE what his average play was because he wanted to find out that information. He ALREADY KNEW that information. He asked because he wanted ACE to say it, to unofficially 'commit' to it. Confirming your average as ACE did and then meeting 1/3 of that number over 2 days is not a very good way to establish yourself and begin any kind of relationship that will lead to more offers.
A player accepting offers and then not giving the expected play is known as stiffing the offer. Once established you can do this with little consequence on occasion. Prehaps you didn't feel good that trip, or lost a majority of funds early on. There are reasons. But, doing so on the initial visit is not a good way to establish yourself or begin such a relationship. Especially when it was specifically discussed. You just come across as not living up to your end of the bargain, or what you, yourself verbally told them you play. Now, again, the casino and hosts response was poor and extreme, and I fear could end up being worse than we currently know. But I really think there is some blame to go around.
The other issue: Knowing that ACE uses speed count, the casino and host were expecting a significant loss by ACE at the BJ tables, and then he goes and wins $2100. What's up with that?? (don't get riled up ACE....just a bit of humor and fun)
