ahiromu
ahiromu
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March 5th, 2010 at 10:31:26 AM permalink
I know Harrah's bashing is kind of an initiation rite for this forum, but I always thought it was overrated. It started with my friend from UNLV who called them the devil when they came up. This then was followed up by the next day when I spent a couple of hours at Caesars. Something just felt wrong, but I couldn't put my finger on it so I went to make a couple of sports bets and this is where I saw the light. After I made my bets I was handed a voucher for one free drink, but ill get back this. The nexted thing I noticed was an area that was roped off... a VIP area. This really pissed me off so I went to the Bellagio and placed a small value parlay. Here I was offered a free comp drink immediately, sitting in a chair more comfortable than caesar's vip area chairs. I must have spent four hours there, watching the games I made bets on at caesars and cal neva also. I then decided to give caesars a chance, spending half a game there. I will admit, I am a very loud fan when I have money on the game, but I am definitely not completely inconsiderate. My rowdiness got me a few ugly looks at caesar's, but it was fine at the bellagio. Also, I still have no idea what my drink voucher meant because I was never offered a drink.

I got the last laugh though, walked out with $100 profit off of them.
Its - Possessive; It's - "It is" / "It has"; There - Location; Their - Possessive; They're - "They are"
AZDuffman
AZDuffman
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March 5th, 2010 at 11:53:28 AM permalink
Quote: ahiromu

I know Harrah's bashing is kind of an initiation rite for this forum, but I always thought it was overrated. It started with my friend from UNLV who called them the devil when they came up. This then was followed up by the next day when I spent a couple of hours at Caesars. Something just felt wrong, but I couldn't put my finger on it so I went to make a couple of sports bets and this is where I saw the light. After I made my bets I was handed a voucher for one free drink, but ill get back this. The nexted thing I noticed was an area that was roped off... a VIP area. This really pissed me off so I went to the Bellagio and placed a small value parlay. Here I was offered a free comp drink immediately, sitting in a chair more comfortable than caesar's vip area chairs. I must have spent four hours there, watching the games I made bets on at caesars and cal neva also. I then decided to give caesars a chance, spending half a game there. I will admit, I am a very loud fan when I have money on the game, but I am definitely not completely inconsiderate. My rowdiness got me a few ugly looks at caesar's, but it was fine at the bellagio. Also, I still have no idea what my drink voucher meant because I was never offered a drink.

I got the last laugh though, walked out with $100 profit off of them.



Harrah's seems to be to gaming what GM was to auto manufacturers 1965-1981. The biggest out there, good focus on the bottom line, but not very innovative or customer friendly.

Just MHO.
All animals are equal, but some are more equal than others
DJTeddyBear
DJTeddyBear
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March 5th, 2010 at 11:55:25 AM permalink
Quote: ahiromu

Also, I still have no idea what my drink voucher meant because I was never offered a drink.

It probably means you gotta walk over to the bar, because, Heaven forbid they send a waitress into the sports book!
I invented a few casino games. Info: http://www.DaveMillerGaming.com/ 覧覧覧覧覧覧覧覧覧覧覧覧覧覧覧覧覧覧 Superstitions are silly, childish, irrational rituals, born out of fear of the unknown. But how much does it cost to knock on wood? 😁
jeremykay
jeremykay
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March 5th, 2010 at 12:18:24 PM permalink
The absolute worst thing about Harrahs (IMHO) are at their casino's outside of Vegas. I've been to the Harrah's in Joliet, IL and swear I will never go back. They treat non-frequent customers like absolute trash. I won a little money at BJ and went to cash in my chips at the cage. I kid you not... there were 6 windows for Diamond/7-stars and only 1 window for Gold/Platinum members. I waited for 1/2 hour to get my money while all the locals with diamond status walked right up to the window. It was crazy. I will never go back.

I understand that low rollers shouldn't get comps like high rollers, but that doesn't mean they should have a second-class gambling experience. Harrahs is way too focused on distriminating against their less profitable customers.
ahiromu
ahiromu
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March 5th, 2010 at 12:47:34 PM permalink
Quote: DJTeddyBear

It probably means you gotta walk over to the bar, because, Heaven forbid they send a waitress into the sports book!



The voucher said to give it to the waitress. I forgot to mention that I did see waitresses in the sports book... in the VIP area. She walked right past us, each time. Call me pampered, but I demand to be asked for a drink rather than flag it down.
Its - Possessive; It's - "It is" / "It has"; There - Location; Their - Possessive; They're - "They are"
ahiromu
ahiromu
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March 5th, 2010 at 12:50:46 PM permalink
Quote: jeremykay

I understand that low rollers shouldn't get comps like high rollers, but that doesn't mean they should have a second-class gambling experience. Harrahs is way too focused on distriminating against their less profitable customers.



So fucking true. Second-class citizen is the word I was looking for.
Its - Possessive; It's - "It is" / "It has"; There - Location; Their - Possessive; They're - "They are"
Jumboshrimps
Jumboshrimps
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March 5th, 2010 at 12:52:36 PM permalink
Quote: ahiromu

Quote: DJTeddyBear

It probably means you gotta walk over to the bar, because, Heaven forbid they send a waitress into the sports book!



The voucher said to give it to the waitress. I forgot to mention that I did see waitresses in the sports book... in the VIP area. She walked right past us, each time. Call me pampered, but I demand to be asked for a drink rather than flag it down.



I've always thought it is remarkably short-sighted of casinos to limit drink comps. I assume there is a direct correlation between the amount of drinks served and the amount of money bet. This would be an interesting study, one that Harrah's should fund. I volunteer to be a test subject.
ahiromu
ahiromu
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March 5th, 2010 at 1:00:56 PM permalink
Quote: Jumboshrimps

Quote: ahiromu

Quote: DJTeddyBear

It probably means you gotta walk over to the bar, because, Heaven forbid they send a waitress into the sports book!



The voucher said to give it to the waitress. I forgot to mention that I did see waitresses in the sports book... in the VIP area. She walked right past us, each time. Call me pampered, but I demand to be asked for a drink rather than flag it down.



I've always thought it is remarkably short-sighted of casinos to limit drink comps. I assume there is a direct correlation between the amount of drinks served and the amount of money bet. This would be an interesting study, one that Harrah's should fund. I volunteer to be a test subject.



Agreed - honestly, how much does my watery whiskey sour really cost them? 50 cents? I could understand limiting beers or stuff like that though because it would really cost them. On that note, I will be doing all my sports stuff at MGM/Bellagio next time which probably means I'll be playing other games there.
Its - Possessive; It's - "It is" / "It has"; There - Location; Their - Possessive; They're - "They are"
RaleighCraps
RaleighCraps
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March 5th, 2010 at 1:03:56 PM permalink
Here's my $.02 worth (well $22 if you pay me by the word)

Harrah's is trying to build Customer Loyalty, and repeat business. However, this comes at the expense of the first time visitors, unless you have sufficient bankroll to accelerate through the levels.
I am not positive, but I suspect if you have no player's card, good luck. If you get the player's card, Total Rewards, you start at Gold level. This doesn't really get you anything either, at this point, other than cheap room offers. Every bet you make though earns you 2 types of points. One is your Tier score. That is indirectly tied to the amount you have wagered this year. The second number is your reward currency (aka your comps). You have to visit ANY Harrah's property at least every 6 months, or you lose your comps.
Once you start wagering either higher amounts, or by playing lots of hours, your Tier score goes up. The next stage is Platinum. I got to Platinum level in 3 days, playing craps, around $80 on the table all the time. Platinum gets you better room offers, many free night offers, etc. I think you get to jump some dinner lines, but can't recall.
The next level is Diamond. Now you are getting some decent benefits. You get your own dinner line, usually very short, free nights almost any time (I have stayed for 7 days, nc), free slots play, tournament entries, etc. Once you get Diamond, you don't want to go back.
Seven Stars is the next Tier, and it is WAY WAY UP there. I would guess Seven Stars player's bankrolls are 10k-20k minimum each trip, although I don't know for sure. All I know is, I am not close, and barring a lottery win, never will be.

My point is, Harrah's isn't bad to deal with, if you can visit any of their properties at least every 6 months, and you bet or play slots somewhat regularly.
IMO, if you are in for a weekend once a year, you are probably not going to feel loved. This is just MY OPINION. I have no facts or details to back that up.

Ceasar's is a whole other story though. I got a huge suite there for 6 days for free. Nicest place I have ever stayed. However, my 3k bankroll got me pretty much ignored on the tables. If you aren't playing black chips there, you are riff raff. And 3k for black chips on craps ain't enough. I went up 3600 in 2 days time, ended up giving them the whole 6600, and felt like they felt I was wasting their time. I also witnessed a guy take a 25K marker, and within 20 minutes they argued with him over a missed $200 win pay. Tape proved player was right, but he was rightfully pissed over the treatment, and left. So for $200 they let a 25K player walk. Most arrogant, and DUMBEST, thing I have ever seen.

I can say I felt the same way about MGM properties in Vegas the last 2 years though. I had my Diamond Harrah's card and felt wanted there. However, when I visited an MGM property, I didn't feel the love. Of course, I had no gambling history with them, and I was saving all of my big play for Harrah's to make sure I kept my rating there. Dance puppet, dance.

Recently I was able to get a comp to an MGM property, based on my Harrah's rating, and after 3 days play, MGM is showing me some real love. After 1 trip, I feel I was comp'd much more than Harrah's has given me in the past, although that isn't a fair comparison, as the MGM property was not in Vegas. Perhaps MGM Vegas will be tighter with the comps, and more comparable to what Harrah's gives me.

Hope this gave you a little insight.
Always borrow money from a pessimist; They don't expect to get paid back ! Be yourself and speak your thoughts. Those who matter won't mind, and those that mind, don't matter!
ahiromu
ahiromu
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March 5th, 2010 at 1:13:07 PM permalink
Quote: RaleighCraps

The next stage is Platinum. I got to Platinum level in 3 days, playing craps, around $80 on the table all the time. Platinum gets you better room offers, many free night offers, etc. I think you get to jump some dinner lines, but can't recall.
The next level is Diamond. Now you are getting some decent benefits. You get your own dinner line, usually very short, free nights almost any time (I have stayed for 7 days, nc), free slots play, tournament entries, etc. Once you get Diamond, you don't want to go back.



I appreciate your input. $80 - so pass/one come with full odds on a $10 table? Or do you place some bets. I'm just curious because it seems a little low to get respect from these places. Also... all the time as in 6 hours a day or are you talking 14 hours a day?

What did you need to get diamond? You said something about blacks later on so I hope you aren't throwing down that much.

Lastly, more of a question for everyone, I've heard that odds are ignored by casinos. But in my experience I get special attention throwing down a couple hundred on the table with the bases loaded and full odds.
Its - Possessive; It's - "It is" / "It has"; There - Location; Their - Possessive; They're - "They are"

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