I WAS ROBBED WHILE IN THE ROOM!!! Caesars Entertainment
CCMSI - Caesars Entertainment Incident DL20140545435
Las Vegas NV Metro Case LLV140318002623
5-6-2014
To whom it may concern,
I am writing this in regards to a stay we had at the Quad Resort on 3-18-2014. Our locked room was entered that night while we slept. Suitcase and many other items were taken, all which can be replaced.
The real issue here is that someone must have had a Master key to get past the lock. This is a scary fact the more you think about it.
Security took a report, I filed a police report and they asked if there was any video surveillance. Well I called and have asked that 4 different times with no answer to this day. Do you really care about getting my stuff back?
I was sent a letter from CCMSI, called as requested to Barbara Humphries, I was told that an adjuster would call me within 48 hours. A week later I called back that they still hadn't called. Barbara said that rarely happens and that they would be in touch in a day or two. I did get a call finally and was asked the same questions as security had reported and was told they would send a letter in a week.
Well it had been at least a month so I called 4-30 to Barbara again, she forwarded the call and I left a message. As of 5-5 still no call back, so I left a message where we started with the Quad risk management and of course RT Germain passed it on to Michelle Stackland which has not gotten back to me. What's new...
You know the personal property that we lost is not the problem, it's the way you have gone about handling a bad situation. No explanations, no help, nothing but avoiding and passing the problem on.
I've been a Diamond card player at Harrah's for well over 10 years consecutively and will certainly not attempt to play at any affiliated place very much in the future. I deserve to know how they got in the room, was there video and what was done to try and mitigate the problem.
You have definitely lost a long time customer and I have already told friends and associates' what happen in Vegas and how it's been handled.
Obviously you don't care!
SWK
http://www.extremetech.com/computing/133448-black-hat-hacker-gains-access-to-4-million-hotel-rooms-with-arduino-microcontroller
http://www.today.com/video/today/50100430#50100430
Edit: I hear the Quad hasn't actually finished the hotel renovations yet, so it wouldn't surprise me if the door locks are very old.
1) First of all, let me say sorry about the incident.
2) Whenever I'm in a hotel, vegas or anywhere, I always have all the interior locks locked. Maybe you should start doing the same.
3) Personally, I'm not sure you "deserve" to know any of it, but I can certainly understand your wanting to know.
4) As far as asking about video.... um, it was Vegas! To my knowledge, unless you're in a public bathroom, or actually in your room, you can be pretty you're on video somewhere.
5) Last but not least, as far as you telling your friends and associates what happened.... thats pretty much why you're getting the response you're getting from them. What happens in Vegas is supposed to stay in Vegas! j/k
6) On a personal note, you mentioned it was broken into while you slept in the room...I envy the fact that you appear to be a heavy sleeper; I wake up at about any noise.
Again, sorry about your loss and hope it gets resolved
Someone else on a forum complained about being robbed from their room safe and I think they still suffered a partial loss after the settlement.
I think the plan the casino uses is falsely assuring all will be made whole, making sure the police don't get involved, then rejection or low ball settlements once time has passed.
So, a good reminder to all of us who may not be in the habit of doing that.
Obviously, these can be opened from the outside too:
https://www.youtube.com/watch?feature=player_detailpage&v=N_6NeOAWFM0#t=55
But it's an extra step that might stop an unprepared burglar.
Never keep valuables in a hotel room when you're not there, either. How secure do you think the room safes are when they need to be opened (if left locked) every time the room is cleaned for the next guest?
what a terrible feeling
id contact the nevada state attorney generals office, once they send a letter the casino will offer you money to shut you up
one time a night club pushed my ex GF and after ignoring me I sent a letter to NYS attorney general, next thing I knew they offered me cash
Rich
p.s. if you do goto the attorney general and get compensated by ceasars entertainment you may never be allowed back so think if its worth it
Quote: geoffOne of the reviews on expedia (or one of those sites) had the same experience as this. If I ever stayed at the quad I'd put the dresser in front of the door.
On my last trip to Vegas I stated at the Quad. From the smell of wet paint to the room looking like a place people commit suicude, it wasnt so great.
Quote: BozBottom line is if you are a 10 year Diamond player you should have never been staying at the Quad to start with. That said no one deserves to be robbed. But I question again your story in that no one would help you. Do you have a host? Again most Diamond players do. Are you sure you shut your door 100 percent? But coming here trying bash CZR as a first post gives me suspicions. But if this actually happened to you as listed I can provide contacts who may be able to help at CZR properties. But be prepared to be called out if the facts don't match.
I believe you got robbed, but why exactly were you staying at the quad on a Tuesday night if you're diamond?
Quote: Sabretom2Wow Boz. What kind of a prick reply is that? I'm sure he'll take you up on the contact help offer.
So am I a prick or was that reply a "prick reply"?? I stated facts and questions based on his post and since he came here and posted this on a first post, I did offer to help since my wife and I have a few contacts at Caesars properties, but again as others have stated, the facts seem to not be all here in this case. Again why is a Diamond player staying here and why did they not double lock the door? That is why I asked if the door was locked. If something doesn't sound right, I ask questions.
Sorry if questions about common sense are against what you stand for and make me a "prick".
I stand by my response.
Quote: HowManyIf I'm at The Quad, I hope someone breaks into my room and kills me.
Ouch!
What is this "Quad" anyway
Quote: odiousgambitWhat is this "Quad" anyway
a type-metal space that is one en or more in width
You are welcome :)
I once shared an airplane ride with a young man who bore some recently acquired cuts and scrapes that were quite noticeable. It turns out he was a salesman who had checked into a hotel but his room was invaded by three robbers who had a key. He fought them off quite successfully but one of those cuts was very near his eye so it could easily have been bad for him.
Careful, someone may eat your liver with fava beans and a nice bottle of chianti.Quote: HowManyIf I'm at The Quad, I hope someone breaks into my room and kills me.
Quote: FleaStiffNot only are the electronic locks subject to bypass tricks the chains are hardly strong and can often be defeated by a thumbtack and a rubber band. If you really want some added security you can easily obtain an electronic alarm that is disguised as a wallet or ladies handbag. It is generally thought that a sneak thief will go for such visible bait promptly and will flee at the fist few warbles of the alarm even if the sleeping hotel guest does not awaken promptly.
I once shared an airplane ride with a young man who bore some recently acquired cuts and scrapes that were quite noticeable. It turns out he was a salesman who had checked into a hotel but his room was invaded by three robbers who had a key. He fought them off quite successfully but one of those cuts was very near his eye so it could easily have been bad for him.
If there is a chair of the right kind, you can do the old lean it under the doorknob, while inside.
The only lock that I saw was the exterior card lock.
Kinda scary.
Also, those in room safes have a default code that opens them for the mgt. if the programmed code is unknown.
Also scary.
What happens in Vegas ...
Quote: ontariodealerfunny, i just finished a letter to cet that said i would never play with them again.....3rd straight stay with a problem and really zero customer service with any of them......on our way home southwest delayed our flight by three hours and immediately issued all passengers 100 bucks off their next flight.
Were you flying in the US? There's actually a law that says what the minimum restitution airlines have to make based on delays.
He was a first time poster at all the boards.
Not saying that it isn't a true story, but it is curious behavior.
I am watching to see if he ever returns and responds to the replies to his thread.
P.S. I am Diamond and I don't have a host.
Quote: MrVI was surprised to find that our room at MGM had no interior lock at all.
MGM rooms have locks where you need to push the door handle up to the 12 o'clock position to engage it. They don't have a chain-type lock.
As for this thread, I have seen many stories like this at the Quad. Apparently it is not uncommon for people to get robbed in their rooms there and the locks are quite old and unreliable.
Quote: Blonde4everThe original poster hit every single Vegas board with this same post. (Including mine)
He was a first time poster at all the boards.
Not saying that it isn't a true story, but it is curious behavior.
I am watching to see if he ever returns and responds to the replies to his thread.
P.S. I am Diamond and I don't have a host.
Have you ever asked for one? Sure if you play 100 days a years and earn 150 tier credits a day they don't want anything to do with you based on ADT but they are available if you need them as a Diamond. Note that service levels always vary based on value to company.
I was just making the point that not all Diamonds are contacted by hosts.
I would like to hear Midwest's story if he is willing to tell it.
I always like to hear these stories to learn from them. (Hopefully)
Quote: Blonde4ever
I would like to hear Midwest's story if he is willing to tell it.
I always like to hear these stories to learn from them. (Hopefully)
+1
If he was serious about finding out more, he would have been more engaging here and other places.
His story is probably true but he is perhaps launching a smear campaign?
Quote: iemakBTW The police report number on my post can be verified easily... I would never bother with this but I'm mad and they deserve to have it known. They still are ignoring this!
If I was CET I would tell you that the matter has been referred to the police department and that any further inquires or pursual of the matter should be directed to them.
I would not issue a letter of apology. I would not offer you compensation, cash or future complimentary stays. At the time of the taking of the report by the security department, you would be asked if you are okay, the report would be taken in a diligent and respectful manner, and you would be referred to the police department and the detective if one has been assigned. No letters back and forth, no getting baited into an exchange of arguments, questions, timetables for resolution.
Unless CET was negligent, which it appears they were not, this is what I honestly believe. If casinos/hotels were to compensate you in some way there would be a rash of hotel guests being burglarized for untold amounts of money (not real burglaries of course).
Reminds me of that commercial jet that crash-landed in the Hudson river some years back. Everyone on board was lucky that the Hudson river was there to begin with and that the pilot was able to land on the water without any serious injury, if I’m not mistaken.
Then, I remember how the airline offered $5,000 in compensation to every passenger for their inconvenience, luggage lost, getting wet, etc.
There was an article in the paper about one of the passengers thinking the offer was woefully inadequate, and if the airline didn’t step up to the plate with something better, well, he was going to consult his attorney. I could just see this guy on his knees with thanks after the accident, crying as he’s kissing the pilot’s hand.
The cause of this accident was bird-strike to the engines, an extremely rare event and essentially an Act of God. The airline didn’t owe these passengers anything.
We live in a world where a lot of people think that someone else needs to indemnify us and/or be accountable for our losses.
Like I SAID I don't care about the LOSS!!! I want to know I will be safe in the room, it could of been worse. HOW DID THEY GET IN???
Quote: iemakThey do have record of lock access but will not release the information. This is what's so frustrating, they say its a third party investigation, if so shouldn't we both get the information on the investigation? It's more like a sister company doing the investigating, they won't even verify with me or metro if there is surveillance video!!! Just Frustrated that they could treat it so casually...
Like I SAID I don't care about the LOSS!!! I want to know I will be safe in the room, it could of been worse. HOW DID THEY GET IN???
If they have lock access information I would think that should be released to the police along with any surveillance video. I don't know if they should release any of this to you, but you could contact the police once/if it was provided to them. It seems to me that CET would not want to have an ongoing communication with you and just refer you to the police. I'm sure they are concerned about frivolous lawsuits.
Quote: GreasyjohnIf I was CET I would tell you that the matter has been referred to the police department and that any further inquires or pursual of the matter should be directed to them.
I would not issue a letter of apology. I would not offer you compensation, cash or future complimentary stays. At the time of the taking of the report by the security department, you would be asked if you are okay, the report would be taken in a diligent and respectful manner, and you would be referred to the police department and the detective if one has been assigned. No letters back and forth, no getting baited into an exchange of arguments, questions, timetables for resolution.
Unless CTE was negligent, which it appears they were not, this is what I honestly believe. If casinos/hotels were to compensate you in some way there would be a rash of hotel guests being burglarized for untold amounts of money (not real burglaries of course).
Reminds me of that commercial jet that crash-landed in the Hudson river some years back. Everyone on board was lucky that the Hudson river was there to begin with and that the pilot was able to land on the water without any serious injury, if I’m not mistaken.
Then, I remember how the airline offered $5,000 in compensation to every passenger for their inconvenience, luggage lost, getting wet, etc.
There was an article in the paper about one of the passengers thinking the offer was woefully inadequate, and if the airline didn’t step up to the plate with something better, well, he was going to consult his attorney. I could just see this guy on his knees with thanks after the accident, crying as he’s kissing the pilot’s hand.
The cause of this accident was bird-strike to the engines, an extremely rare event and essentially an Act of God. The airline didn’t owe these passengers anything.
We live in a world where a lot of people think that someone else needs to indemnify us and/or be accountable for our losses.
I agree that our society has become way too litigious. However, that is not what the OP is concerned with. He is concerned that someone was able to walk into his locked room, and subsequently robbed him of possessions. And, now he is concerned that CET is not stepping up to investigate how it happened, nor is CET keeping him informed of any progress.
IANAL, but doesn't the hotel have certain responsibilities they need to meet to provide you with safe haven, in return for the money you are giving them for the room? If this was the first time it had ever happened, the hotel could probably be given some slack. But it sounds like this has happened before, so what are they doing to prevent this? If the answer is nothing, then the hotel IS RESPONSIBLE, OR they need to put it in plain print that you may not be safe from intrusion into your locked room.
If I am accosted in the elevator or hallway, I would not consider that to be the hotel's fault, unless they opened the doors for a guy in a mask and carrying a gun. That would get filed under, 'sheet happens'. But once I lock the door to my room, I should be able to expect that the hotel has taken the steps necessary to ensure I am secure.
Quote: RaleighCrapsI agree that our society has become way too litigious. However, that is not what the OP is concerned with. He is concerned that someone was able to walk into his locked room, and subsequently robbed him of possessions. And, now he is concerned that CET is not stepping up to investigate how it happened, nor is CET keeping him informed of any progress.
IANAL, but doesn't the hotel have certain responsibilities they need to meet to provide you with safe haven, in return for the money you are giving them for the room? If this was the first time it had ever happened, the hotel could probably be given some slack. But it sounds like this has happened before, so what are they doing to prevent this? If the answer is nothing, then the hotel IS RESPONSIBLE, OR they need to put it in plain print that you may not be safe from intrusion into your locked room.
If I am accosted in the elevator or hallway, I would not consider that to be the hotel's fault, unless they opened the doors for a guy in a mask and carrying a gun. That would get filed under, 'sheet happens'. But once I lock the door to my room, I should be able to expect that the hotel has taken the steps necessary to ensure I am secure.
What the OP is concerned with neither of us knows. Are we to take him by what he says? No offense, but we don't know him from Adam.
So I have to bolt, weld, bar, and put furniture against the door when I stay at the quad hotel or it's my own damn fault I got robbed?
If a casino is too delinquent to use all that pretty surveillance equipment to protect even their most loyal clientele from a robbery, they don't deserve one damn customer and deserve bankruptcy.
In my younger days I had the mistaken belief that a casino would readily release surveillance of my car getting robbed. I knew the pretty cameras were there to protect the casino, but had absolutely no idea how little they gave a shat about the patrons. A patron would have to have gotten murdered for them to even think about releasing the surveillance tapes. If one dollar of casino money winds up missing they ll go back and rewind over and over and release the video to law enforcement in a heart beat.
Quote: Swanson234There sure are a lot of casino lobbyists on these boards.
So I have to bolt, weld, bar, and put furniture against the door when I stay at the quad hotel or it's my own damn fault I got robbed?
If a casino is too delinquent to use all that pretty surveillance equipment to protect even their most loyal clientele from a robbery, they don't deserve one damn customer and deserve bankruptcy.
In my younger days I had the mistaken belief that a casino would READILY release surveillance of my car getting robbed. I knew the pretty cameras were there to protect the casino, but had absolutely no idea how little they gave a shat about the patrons. A patron would have to have gotten murdered for them to even think about releasing the surveillance tapes. If one dollar of casino money winds up missing they ll go back and rewind over and over.
It surprises me that they wouldn't release the footage to the police. If they didn't I'd want to know why, and would probably be angry. They don't need to release the video to me. What am I going to do with it? I find it hard to believe that the casino wouldn't want to help a patron who has been wronged--unless a frivolous lawsuit is likely. Casinos would absolutely review video if a purse was taken on their property. I don't see why they wouldn't review video if a car was stolen and make it available to authorities.
I'm not saying that it couldn't happen, but burglarizing a room in the middle of the night where the guests are asleep sounds highly suspicious. This is the least likely time for a burglary to take place.
People like to make the casinos look like uncaring monsters. I don't believe that's true. They're businesses run by people, and at their core they want to do what's reasonable and fair. Of course, there are exceptions, but I believe this is true the vast majority of the time.
Quote: iemakThe fact is the won't even acknowledge there is video available. This is what Metro was asking!
Well, if that's true it isn't right. It's hard to believe that a decent staff manager wouldn't want to help you.
