Marcusclark66
Marcusclark66
Joined: Mar 26, 2020
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September 26th, 2020 at 11:30:36 PM permalink
My company has used the two articles and other articles relating to this event with Boyd Gaming in Las Vegas in a training webinar on what not to do and these are specific charges brought by the NGC and resolved as you see. It involves detaining players and also about slot machine credits:

The Nevada Gaming Control Board has filed a four-count complaint against Boyd Gaming Corp.’s downtown Las Vegas Fremont property over a botched investigation that resulted in a woman being detained for 90 minutes for something she didn’t do.

The Nevada Gaming Commission on Thursday will consider disciplinary action against the property over the incident that occurred just after midnight Nov. 24.

Unidentified security officers at the Fremont handcuffed and detained a woman who was gambling on slot machines at the property and was accused of stealing credits from another player who was on a nearby machine. Neither player was identified in the complaint.

https://www.reviewjournal.com/business/casinos-gaming/fremont-casino-in-trouble-with-regulator-over-botched-investigation-2127415/amp/

Boyd Gaming was fined $300,000 by the Nevada Gaming Commission (NGC) on Thursday for the “wrongful arrest” of a Fremont Hotel & Casino slot player who was accused of stealing another player’s credits:

https://www.casino.org/news/boyd-gaming-to-pay-300k-fine-for-apprehension-of-fremont-casino-player/
ChumpChange
ChumpChange 
Joined: Jun 15, 2018
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September 27th, 2020 at 3:24:01 AM permalink
Remind me not to steal credits from a slot machine.
darkoz
darkoz
Joined: Dec 22, 2009
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September 27th, 2020 at 4:46:51 AM permalink
Reading the second article is more troubling.

They verbally screamed and abused her, physically held her (handcuffs) and only Released her after she handed over $200.

Wait a minute, why was she forced to hand over $200 for taking $20?.

That appears more a shakedown.

What happened to the $200? In the security guards pockets? Unreported(notice it's not mentioned in the initial article as if this info was discovered later.)

Supposedly metro police were called. What was their role? We're they aware of extortion for freedom?

It feels like a bigger problem is under the surface here
For Whom the bus tolls; The bus tolls for thee
Marcusclark66
Marcusclark66
Joined: Mar 26, 2020
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September 27th, 2020 at 6:51:01 AM permalink
Among other things my company did also immediately implement the management role that at least an assistant Casino Manager has to be called before someone's taken into custody or dettained whatever you want to classify it as. Also several people have to review the security footage with new rules dictating what has to be clearly observed on the recording of the footage that clearly shows the patron committing acts that are against the rules and regulations of the gaming board. Of course the use of handcuffs on our properties are still viable without management present, if there's violence or some type of threat that is occurring and taking place on the open casino floor and related matters.

Thanks Boyd!
billryan
billryan 
Joined: Nov 2, 2009
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September 27th, 2020 at 8:55:15 AM permalink
Owning a newspaper is a convenient tool for spreading bad news about one's rivals. It sucks that it happened and I'm glad they got fined and the player evidently got compensated but it would be nice to read what happened from a neutral source, not from a paper owned by Boyd's competition. Would this have seen the light of day if it happened at The Venetian?
AxelWolf
AxelWolf
Joined: Oct 10, 2012
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September 27th, 2020 at 9:44:25 AM permalink
Quote: billryan

Owning a newspaper is a convenient tool for spreading bad news about one's rivals. It sucks that it happened and I'm glad they got fined and the player evidently got compensated but it would be nice to read what happened from a neutral source, not from a paper owned by Boyd's competition. Would this have seen the light of day if it happened at The Venetian?

Boyd is notorious for this type of nonsense.
♪♪Now you swear and kick and beg us That you're not a gamblin' man Then you find you're back in Vegas With a handle in your hand♪♪ Your black cards can make you money So you hide them when you're able In the land of casinos and money You must put them on the table♪♪ You go back Jack do it again roulette wheels turinin' 'round and 'round♪♪ You go back Jack do it again♪♪
FleaStiff
FleaStiff
Joined: Oct 19, 2009
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Thanks for this post from:
SanchoPanza
September 27th, 2020 at 12:33:53 PM permalink
Quote: billWould this have seen the light of day if it happened at The Venetian? [/q


Yes
They have guiet security but events do surface and are acknowledged IF they spill out to 5he street.

SanchoPanza
SanchoPanza
Joined: May 10, 2010
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September 27th, 2020 at 1:03:44 PM permalink
And calling LV Sands a Boyd competitor is a bit of a stretch when Red Rock Resorts' Stations casinos continue to struggle for the locals market.
Wizard
Administrator
Wizard 
Joined: Oct 14, 2009
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September 27th, 2020 at 9:08:05 PM permalink
I think Boyd should get credit for admitting fault, apologizing, and not contesting the fine. In my opinion, they are one of the most player-friendly brands out there.
It's not whether you win or lose; it's whether or not you had a good bet.
FleaStiff
FleaStiff
Joined: Oct 19, 2009
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Thanks for this post from:
SanchoPanza
September 27th, 2020 at 9:51:43 PM permalink
Quote: Wizard

I think Boyd is opinion, ie one of the most player-friendly brands out there.

The casino types may be, but security types tend to have ego problems.

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