SingleCoinVP
SingleCoinVP
Joined: Aug 31, 2019
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December 8th, 2019 at 10:10:56 AM permalink
I have been asked to explain our Borgata video poker experience that I spoke about in another thread. Before I start, I would like to provide some background information.

My wife Judy is a former banker. In 1966 she started as a teller. In 1997, she retired as the operations officer of a sizeable international bank branch in Miami. She is used to dealing with numbers. She has a near photographic memory. She is one of those people that you can show a list of ten numbers and she can rattle them back to you an hour later. I don't know how she does it, but she does. One more thing, she still has 20/20 vision without glasses.

In the summer of 2018, my wife and I wanted to take a trip to the Northeast. I was born in Wilmington Delaware and I wanted to visit my grandfather's old home where I grew up. We contacted MLife and they told us we could stay free at the Borgata in A/C. A good friend arranged to comp our rooms at the Mohegan Sun as well.

We checked into the Borgata and went down to the casino to play. The video poker machines were a mess. The odds were not as good as we expected. At that point we were committed, so we started to play. That evening my wife noticed the machines were acting strange. Here is her description of exactly what she observed.

She was playing single line max coin quarter Game King video poker. Suppose she was dealt the following cards. 8, 8, 9, K, 4? She would hold the pair of eights. When she touched the deal button for the second time, the 9 and K were replaced. The 4 would blink like they always do, but the 4 would remain. This happened three different times. We moved machines and both of us observed the same thing on different machines. It didn't happen often enough to be noticeable by most players. My wife noticed it first then showed me. I don't know what to think about this. I only know what we saw.

We asked for the casino manager and he never showed. After we got no response from the casino manager, we checked out and went to the Mohegan Sun. My wife is willing to testify under oath what she saw that night. Use this information as you wish.
Rigondeaux
Rigondeaux
Joined: Aug 18, 2014
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December 8th, 2019 at 10:21:17 AM permalink
Neither of you have a phone with a video camera?
SingleCoinVP
SingleCoinVP
Joined: Aug 31, 2019
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December 8th, 2019 at 10:32:02 AM permalink
We do. As you never knew when this was going to happen, it was very hard to document. It only happened a half dozen times before we left. We had enough.

We would like to think the machines suffered from a maintenance issue. It happened on more than one machine.
MaxPen
MaxPen
Joined: Feb 4, 2015
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Thanks for this post from:
Forager
December 8th, 2019 at 10:57:12 AM permalink
You would have a 4 of diamonds and the draw card would be 4 of hearts and you all remained confused.

These kind of allegations without proof should be bannable offenses.
michael99000
michael99000
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Thanks for this post from:
TinMan
December 8th, 2019 at 11:02:59 AM permalink
Quote: MaxPen

You would have a 4 of diamonds and the draw card would be 4 of hearts and you all remained confused.

These kind of allegations without proof should be bannable offenses.



That was my first guess as to what actually happened
smoothgrh
smoothgrh
Joined: Oct 26, 2011
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December 8th, 2019 at 11:11:47 AM permalink
If the staff is courteous enough, they could easily go into the game menu and call up your last hand dealt, what you held, and the final result of the hand.

Doesn’t hurt to ask, and it takes only a few seconds if they’re willing. The hard part is finding a willing manager.

Others have posted that some casinos will do this in a scenario where you were dealt four of a kind but accidentally held only three of the quad.
Last edited by: smoothgrh on Dec 8, 2019
HugoSlavia
HugoSlavia
Joined: Aug 16, 2017
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December 8th, 2019 at 11:14:48 AM permalink
Quote: SingleCoinVP

We do. As you never knew when this was going to happen, it was very hard to document.


Understood, but a still photo would be helpful imo because it's important to know whether the HELD indicator showed up above the 4. Do you recall?
TomG
TomG
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MaxPentringlomane
December 8th, 2019 at 11:17:27 AM permalink
Quote: MaxPen

These kind of allegations without proof should be bannable offenses.



IGT is a publicly traded company. He either knows, or should know, that spreading information like this can hurt the company and their share-holders. What he is saying is not only bannable, it is possibly illegal. Based on what he has said, happening multiple times in a relatively short period, video evidence would have been possible to produce. It was his choice not to do that. He had the opportunity to help people, instead he is now hurting people. The exact same problem he has with Bob Dancer.
ChumpChange
ChumpChange
Joined: Jun 15, 2018
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December 8th, 2019 at 11:34:39 AM permalink
WTF 4's?
SingleCoinVP
SingleCoinVP
Joined: Aug 31, 2019
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December 8th, 2019 at 12:24:55 PM permalink
I am only reporting what we observed. We are both willing to take a lie detector test. This happened just as I reported it. It was NOT a different card, it was the exact same card. The HOLD icon was not displayed. We have never seen this happen in any other casino before or since.

As soon as we returned, I reported the same exact information on videopoker.com. I'm sure you can find my post. At the time, I stated I felt it was due to poor machine maintenance. I was asked about it again on this forum and I responded.

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