NewGambler
NewGambler
Joined: May 30, 2011
  • Threads: 5
  • Posts: 8
May 30th, 2011 at 9:27:55 PM permalink
This post is intended to be a warning to anyone looking for an online casino. But if there is a way for me to get my money back l'd appreciate your suggestions.

On May 17th 2011 I opened an account at Silver Oak Casino with a deposit of $400.00. I accepted the 100% first-deposit bonus which made my account balance $800.00. That same day I lost $400.00. On May 18th I won $400.00 playing Sic Bo, making my account balance $800.00. I requested a cashout but the system denied my request each time. On May 19th I requested a cashout and the system denied my request each time. Frustrated and feeling as if Silver Oak was knowingly denying my requests in order to keep my money, I bet $400.00 on Sic Bo. I won $400.00 which made my balance $1200.00, so I tried to cashout again and my request was denied. I did a live chat with "Charlie" and it didn't resolve my issue. The next day I had a live chat with "Charlie" again and it still didn't resolve my issue. Then I called the casino and a woman told me that my requests were denied because I accepted the 100% bonus. She manually fixed my account on her end and told me to try to cashout again. In my opinion the casino probably does this to every new player, locking their account to make them stay, and continue to play, and lose their entire deposit. But that's just what I suspect. On May 20th I tried to cashout again and my request was approved, I withdrew $1,200.00 and my balance became $0.00. On May 30th I had a live chat with "Amanda" and found out that the reason I still don't have my money is because my cashout was canceled, due to me winning at Sic Bo! There is no small print and no conditions or rules posted regarding using bonuses at SilverOakCasino.com, but "Amanda" informed me that there are about six games you cannot play when you accept a bonus. I said "So, I won $800 but couldn't withdraw it because I accepted the deposit bonus?" and Amanda said "No, you can't cashout because you played non allowed games for this promotion. If you want to play any of those games you may, but only on your deposited funds." (How can Silver Oak decide if a player was betting with their deposit of if they were betting with the bonus that Silver Oak gave them? That's ridiculous.) I've been trying to get my money from this casino since the 18th. It is now the 30th. So instead of arguing with "Amanda" about my deposit and my winnings ($1,200.00) I asked if I could withdraw the $400.00 that I deposited. Guess what her answer was. No! She said that in order to make a withdrawal I had to win! So she credited my $0.00 balance account with $400.00. Why did she credit my account $400.00 instead of refunding my entire balance of $1200.00? Feeling that I had been cheated and there was nothing I could do about it I went back to Sic Bo. Knowing that I was going to lose, I bet and I lost. I feel like this casino cheated me by not letting me know the conditions of the bonus in the first place and then refusing to let me have my own deposit back. And there are no rules or small print or conditions regarding using bonuses on the website. They also have no information regarding fees. This was a bad experience and I want to warn people away from playing at Silver Oak Casino. You might win a lot of money but what's the point of winning if they won't give you your money? This casino kept me there, strung me along, eventually kept all of my winnings ($800.00) AND made me lose my deposit ($400.00). I advise everyone to stay away from this online casino.
PeteM
PeteM
Joined: Feb 14, 2010
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May 30th, 2011 at 9:36:45 PM permalink
Ouch! All I can do is offer sympathy and the obvious suggestion to stick with real casinos and real people. Good Luck and thanks for the heads up!
"Win with a smile, lose with grace."
FleaStiff
FleaStiff
Joined: Oct 19, 2009
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May 30th, 2011 at 11:55:20 PM permalink
Did it ever occur to you to play at a casino that offers only a zero percent bonus?
I mean they offer you bonuses to induce you to play with them. Its like a bank offering a higher percentage to induce you to deposit with them, they are doing it to lure you into a situation of greater risk.

So after all these mouthings about bonuses, the time, the frustration... what did you get?

Why not go to a more reputable casino where they do things like deposit your money, let you play, and if you win they let you withdraw your winnings. No bonuses. No attempts to mislead you.

You went hunting for trouble ... and you found it.

(By the way, welcome to the board. Sorry your first post is about a loss rather than a win. Better luck next time.)
FleaStiff
FleaStiff
Joined: Oct 19, 2009
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May 31st, 2011 at 12:01:41 AM permalink
I just now googled it and found two warnings about it being owned by rogues and being the former Crystal Palace owners operating under a new name.
How did you think it was going to be anything other than a rip off?
Wavy70
Wavy70
Joined: Nov 3, 2009
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Thanks for this post from:
onenickelmiracle
May 31st, 2011 at 12:09:10 AM permalink
Quote: FleaStiff

I just now googled it and found two warnings about it being owned by rogues and being the former Crystal Palace owners operating under a new name.
How did you think it was going to be anything other than a rip off?



I have always been a fan of the word "Rouge".
Ne'er-do-well is also a rather enjoyable word. Any word that contains two hyphens and an apostrophe is really in its own category.

But to the posters question about the seemingly great bonus may I quote Mr Sky Masterson:
"One of these days in your travels, a guy is going to show you a brand-new deck of cards on which the seal is not yet broken.
Then this guy is going to offer to bet you that he can make the jack of spades jump out of this brand-new deck of cards and squirt cider in your ear.
But, son, do not accept this bet, because as sure as you stand there, you're going to wind up with an ear full of cider."
I have a bewitched egg that I use to play VP with and I have net over 900k with it.
NewGambler
NewGambler
Joined: May 30, 2011
  • Threads: 5
  • Posts: 8
June 1st, 2011 at 11:53:04 AM permalink
I actually wasn't aware that some casinos offer bonuses. I saw an ad for Silver Oak on another Blackjack strategy website and I made a deposit there because the website and software looked professional. I googled "Silver Oak Casino scam" today and found a ton of information. It turns out that Silver Oak is such a rip off that it's been blacklisted by several websites. Thanks Pete, Barona is the best of the big casinos in my area so the next time I want to gamble I'll go there.
PapaChubby
PapaChubby
Joined: Mar 29, 2010
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  • Posts: 484
June 1st, 2011 at 12:02:35 PM permalink
I guess I can understand them causing a hassle for attempting to cashout. If I offered a 100% bonus, I'd sure have lots of restrictions regarding how the money may be wagered, how many hands must be played, how long it must remain on account, etc. Of course, this should all be clearly written down.

The part about your account going from $1200 to $400 is absolutely criminal. I don't see how this can be justified at all.
gambler
gambler
Joined: Jan 11, 2010
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June 1st, 2011 at 1:48:16 PM permalink
The sad truth is that there are quite a few online casinos which "look professional" but are not managed as such. Always check online reviews first. You are also welcome to ask around here. I know Bodog Casino is the only one that the Wizard supports, but others may have suggestions as well.
Wizard
Administrator
Wizard
Joined: Oct 14, 2009
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June 1st, 2011 at 2:15:10 PM permalink
I feel your pain. This wouldn't be the first time a player has had trouble over alleged restricted games and accepting a bonus. For a long time I advised that the best strategy for "phantom bonuses," where the player must give back his bonus upon cashing out, is to bet on long shots, like a single number in roulette, or a specific three of a kind in sic bo. Eventually, the casinos caught up to the players and tried to exclude these games. Sometimes in very fine print in an obscure corner of the site. Other times changing the rules after the promotion started. It begs the question of what to do when the player does play a restricted game. Such illegitimate casinos usually don't count the bet if it won, and do count it if it lost. It just goes to show how inept and unfair many online casinos are. I say if you don't want a player to play a certain game then modify your system to not allow him to play it in the first place.
It's not whether you win or lose; it's whether or not you had a good bet.
Ayecarumba
Ayecarumba
Joined: Nov 17, 2009
  • Threads: 228
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June 1st, 2011 at 5:33:38 PM permalink
Quote: Wizard

I feel your pain. This wouldn't be the first time a player has had trouble over alleged restricted games and accepting a bonus. For a long time I advised that the best strategy for "phantom bonuses," where the player must give back his bonus upon cashing out, is to bet on long shots, like a single number in roulette, or a specific three of a kind in sic bo. Eventually, the casinos caught up to the players and tried to exclude these games. Sometimes in very fine print in an obscure corner of the site. Other times changing the rules after the promotion started. It begs the question of what to do when the player does play a restricted game. Such illegitimate casinos usually don't count the bet if it won, and do count it if it lost. It just goes to show how inept and unfair many online casinos are. I say if you don't want a player to play a certain game then modify your system to not allow him to play it in the first place.



Wizard, are there any associations or agencies that the OP can bring his complaint to? Does he have any recourse?
Simplicity is the ultimate sophistication - Leonardo da Vinci

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