Boosted
Boosted
Joined: Aug 29, 2016
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August 29th, 2016 at 9:41:30 PM permalink
So I have had $200 in my account for a couple of months. I got on a stupid hot craps run and took it up to $8,500. When I stopped I was right at $4,000. The next day I could not log into my account. It says my account is temporarily disabled and under investigation after they found suspicious activity on my account. It also states I should call them.

I have called several times and been very polite. They will give me no reason for the investigation and even worse no timeline for a resolution. I have lost thousands to them over the years and this is sickening.

Has anyone else had issues like this?

They have had my account locked for about a month now.
AxelWolf
AxelWolf
Joined: Oct 10, 2012
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August 29th, 2016 at 11:54:33 PM permalink
Quote: Boosted

So I have had $200 in my account for a couple of months. I got on a stupid hot craps run and took it up to $8,500. When I stopped I was right at $4,000. The next day I could not log into my account. It says my account is temporarily disabled and under investigation after they found suspicious activity on my account. It also states I should call them.

I have called several times and been very polite. They will give me no reason for the investigation and even worse no timeline for a resolution. I have lost thousands to them over the years and this is sickening.

Has anyone else had issues like this?

They have had my account locked for about a month now.

Just curious, were you using a bonus of any kind?
♪♪Now you swear and kick and beg us That you're not a gamblin' man Then you find you're back in Vegas With a handle in your hand♪♪ Your black cards can make you money So you hide them when you're able In the land of casinos and money You must put them on the table♪♪ You go back Jack do it again roulette wheels turinin' 'round and 'round♪♪ You go back Jack do it again♪♪
Romes
Romes
Joined: Jul 22, 2014
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August 30th, 2016 at 6:35:57 AM permalink
I've played on Bodog/Bovada for years and used to think they were the best. I don't quite curse them now, but they lost a TON of my respect in the past year or two. They basically treat any "bigger" winner as a cheater, from my perspective. Almost like they don't believe anyone could actually bet more than $10 and actually win!

In the end they did pay me, but it's a fight which it shouldn't be... Every step of the way they're hoping you just get tired and go away quietly and then they can just "steal" your money essentially. Just keep calling, keep asking, and definitely Private Message Zuga and/or the Wizard as they have reps that can hopefully get to the issue/resolution much faster.
Playing it correctly means you've already won.
Boosted
Boosted
Joined: Aug 29, 2016
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August 30th, 2016 at 2:18:57 PM permalink
No bonus at all. A day later they added a playing bonus to my account for playing so much. It was like $260 but it was nothing I signed up for or asked for. It actually took some digging to figure out where the extra money came from.
Boosted
Boosted
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August 30th, 2016 at 2:21:04 PM permalink
That is how I feel as well. I was eventually table maxing online craps for $1,000 a roll. It was ridiculously stupid and probably shouldn't have worked but it did.
Steverinos
Steverinos
Joined: Jul 6, 2016
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August 30th, 2016 at 2:31:45 PM permalink
I've been playing on Bovada for 10 years. I have never had anything close to the kind of difficulties described. The biggest individual cashout I've had was the 3k maximum, so your mileage may vary with 4k.

But I'm surprised. I've always been impressed with their customer service.
Wizard
Administrator
Wizard
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August 30th, 2016 at 4:01:08 PM permalink
I'm sure they have a legitimate reason for the investigation. I'd suggest we give the investigation a week and if it isn't done, or the results not to your satisfaction, then I'll explain how to file a complaint through our end.
It's not whether you win or lose; it's whether or not you had a good bet.
Boosted
Boosted
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August 30th, 2016 at 9:03:27 PM permalink
Quote: Wizard

I'm sure they have a legitimate reason for the investigation. I'd suggest we give the investigation a week and if it isn't done, or the results not to your satisfaction, then I'll explain how to file a complaint through our end.



I have been very polite every time I call. I have not seen anyone in a situation like mine get ripped off by them so I am staying hopeful. It has been almost a month already but I will post updates for sure.
Joeshlabotnik
Joeshlabotnik
Joined: Jul 27, 2016
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August 30th, 2016 at 9:09:48 PM permalink
Quote: Boosted

I have been very polite every time I call. I have not seen anyone in a situation like mine get ripped off by them so I am staying hopeful. It has been almost a month already but I will post updates for sure.



Consider the money gone. It's an internet casino.
AxelWolf
AxelWolf
Joined: Oct 10, 2012
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August 30th, 2016 at 11:54:04 PM permalink
Quote: Joeshlabotnik

Consider the money gone. It's an internet casino.

That's just an absurd statement.

There can be good value online. I would bet the percentage of people not paid online is low compared to the people who have successfully been paid without issue. Obviously I think anyone not getting paid is complete BS.

Affiliates should demand a zero tolerance policy and black list an online casino until that casino makes things right.

Affiliates shouldn't continue to promote repeat offenders.

I don't understand how any affiliate can justify promoting a casino that continues to have major issues. It would be like recommending a restaurant that keeps giving people food poisoning and or horrible food.

Affiliates shouldn't promote online casinos who have ambiguous/ unfair T&C's or at least they should point out the fact that they have sketchy unfair T&C's.

Regarding the OP, we don't know all the details yet, sometimes people don't read all the terms and conditions. IE. They used a bonus on ineligible table games. (He could of had a bonus and didn't know it). Perhaps he used a VPN. Maybe his information didn't match up on his fax back form. I don't know and im.not saying he didn't do everything right.

I absolutely don't agree with all the BS terms and conditions many online casinos have.

As far as BV goes....
I have Never been stiffed by BV. IMO they have been the best online casino.

They have had very few problems in all the years.

I have had more problems getting paid from just one B&M LV casino alone

.Just a few examples of things that have happened at B&M casino's multiple times.....

I have been denied cashing out large tickets because I didn't use my player's card. I have been denied payments on completed promotions after the fact. They have retroactively changed promotions knowing I was about to complete them or I already did. I have been cheated in drawings.

I have been playing BV since it was Bodogs, possibly over 10 years with +EV.(I stoped playing for about 3 years in the middle and haven't played much since they completely changed the bonus structure) .

I have cashed out at least 50 times at BV. One time it took 6 weeks to get paid because of the payment processing problem due to the online calino banking crackdown.
Been paid as fast as 5 days by check. Normally it only took 1 to 2 weeks.

I know many others who have never had a problem.


I don't suggest cashing out more than $2500 at one time.

IMO.

1) Put LESS online than you feel comfortable with losing.

2) Don't keep running your balance up to an amount that would be a heartbreak if you didn't get paied.

3) Don't assume it's random, assume it's not. Assume 9/6 JOB is really equivalent to 8/5 JOB.

4) Assume the Table games you are playing are 1%-3% worst than it should be.

5) Don't bet big online (unless its part of a +EV bonus strategy).

6) Don't treat all online casino's equal some are much much worst than others.

7) Your betting system doesn't work anyways, but it will probably lose much faster and even more online.

8) Lots of people win have fun and get paied online without a problem. It's better than playing live keno, the lottery and scratchers and various horibal stuff. (See Illinois lottery scandal)

9) You absolutely CAN make money AP'ing online.

10) Play with online casinos that have a good reputation.
♪♪Now you swear and kick and beg us That you're not a gamblin' man Then you find you're back in Vegas With a handle in your hand♪♪ Your black cards can make you money So you hide them when you're able In the land of casinos and money You must put them on the table♪♪ You go back Jack do it again roulette wheels turinin' 'round and 'round♪♪ You go back Jack do it again♪♪

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