Any UK Grosvenor customers?
February 12th, 2018 at 1:17:12 PM
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Are there any members of grosvenor.com ( UK online or B&M ) who could give me any insights about their VIP Black Card status?
I got the call today telling me that i was to be granted VIP Black Card status 'on a trial basis'. It's an invitation only process, presumably based on my value to them. But the eligibility criteria are quite a mystery. Maybe my average wager level, maybe the level of my action, maybe to do with the higher than normal value of recent buy-ins and cash-outs.
I'll be asking my newly appointed personal point of contact for some clues as to how to stay a VIP, but I'm quite convinced that I won't get an explicit answer. I will be well p155ed off if the 'trial' comes to an end and I get stripped of VIP status.
So: Anyone experienced or knowledgeable about this?
I was pleased that the call started with a 'safe gambling' question about how comfortable I was with my level of wagering.
I got the call today telling me that i was to be granted VIP Black Card status 'on a trial basis'. It's an invitation only process, presumably based on my value to them. But the eligibility criteria are quite a mystery. Maybe my average wager level, maybe the level of my action, maybe to do with the higher than normal value of recent buy-ins and cash-outs.
I'll be asking my newly appointed personal point of contact for some clues as to how to stay a VIP, but I'm quite convinced that I won't get an explicit answer. I will be well p155ed off if the 'trial' comes to an end and I get stripped of VIP status.
So: Anyone experienced or knowledgeable about this?
I was pleased that the call started with a 'safe gambling' question about how comfortable I was with my level of wagering.
Psalm 25:16
Turn to me and be gracious to me, for I am lonely and afflicted.
Proverbs 18:2
A fool finds no satisfaction in trying to understand, for he would rather express his own opinion.
February 12th, 2018 at 3:07:09 PM
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Of the five major UK casino chains 3 show some lack of transparency:
Here's Aspers T&Cs page that doesn't describe how you advance - http://www.aspersstratford.co.uk/terms-conditions-policies.html
Here's Grosvenor's page explaining their single non free tier is by invitation only - https://www.grosvenorcasinos.com/vip/apply
If Genting/Resort World has a second tier card, they don't advertise it - http://www.gentingrewards.co.uk/genting-casino-rewards-intro/
Hippodrome's page - https://www.hippodromecasino.com/wp-content/uploads/2017/09/rewards_tcs_sep17.pdf
Total Rewards UK - https://www.caesars.co.uk/total-rewards/total-rewards-explained
Here's Aspers T&Cs page that doesn't describe how you advance - http://www.aspersstratford.co.uk/terms-conditions-policies.html
Here's Grosvenor's page explaining their single non free tier is by invitation only - https://www.grosvenorcasinos.com/vip/apply
If Genting/Resort World has a second tier card, they don't advertise it - http://www.gentingrewards.co.uk/genting-casino-rewards-intro/
Hippodrome's page - https://www.hippodromecasino.com/wp-content/uploads/2017/09/rewards_tcs_sep17.pdf
Total Rewards UK - https://www.caesars.co.uk/total-rewards/total-rewards-explained
February 12th, 2018 at 3:36:53 PM
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I think the first thing I'll do when the invite is fulfilled will be to request a download of my wager history: Extracting it page by page from the web site is a horrid chore. If I can get that, I can analyse what anomalous flurry of high activity might have got me on the list.
Grosvenor have a lower level, turnover based, 'Gold Card' which is also by invitation and with less perks and an eligibility criteria which I easily qualified for a year ago.
I was never offered that, which is odd, IMHO.
Grosvenor have a lower level, turnover based, 'Gold Card' which is also by invitation and with less perks and an eligibility criteria which I easily qualified for a year ago.
I was never offered that, which is odd, IMHO.
Psalm 25:16
Turn to me and be gracious to me, for I am lonely and afflicted.
Proverbs 18:2
A fool finds no satisfaction in trying to understand, for he would rather express his own opinion.
February 13th, 2018 at 3:56:57 AM
permalink
Why worry? You have a good business head. Take them up on whatever they have in mind if it isn't just a sucker's deal, and if they figure out you're not worth anything to them after all, and pull the rug, what do you care?
the next time Dame Fortune toys with your heart, your soul and your wallet, raise your glass and praise her thus: “Thanks for nothing, you cold-hearted, evil, damnable, nefarious, low-life, malicious monster from Hell!” She is, after all, stone deaf. ... Arnold Snyder
February 13th, 2018 at 4:37:46 AM
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I guess I'm as vain as anyone and I relish the label 'VIP' and I would take offence if/when they demote me. Silly, I agree, since I don't even have the 'Black card' yet.
Also, I'm genuinely curious as to how they apply criteria.
I understand that there may be a one off free money voucher of £50 plus some other perks. I also understand that it will increase my comp points collection rate by a factor of 1.5 giving me an effective cash back rate of 0.15% of my total action. That slashes the effective edge of my favourite RNG game to a dainty little 0.26% : Cheap amusement.
I'll probably spend more time attacking a few exploits there, once the new rate starts to apply on 15th Feb.
They may live to regret courting my favour.
$:o)
Also, I'm genuinely curious as to how they apply criteria.
I understand that there may be a one off free money voucher of £50 plus some other perks. I also understand that it will increase my comp points collection rate by a factor of 1.5 giving me an effective cash back rate of 0.15% of my total action. That slashes the effective edge of my favourite RNG game to a dainty little 0.26% : Cheap amusement.
I'll probably spend more time attacking a few exploits there, once the new rate starts to apply on 15th Feb.
They may live to regret courting my favour.
$:o)
Psalm 25:16
Turn to me and be gracious to me, for I am lonely and afflicted.
Proverbs 18:2
A fool finds no satisfaction in trying to understand, for he would rather express his own opinion.
March 16th, 2018 at 6:38:15 AM
permalink
In my experience within the casino industry, there is a good reason why they aren't more transparent about how to progress through these rewards levels.
The law is quite strict on encouraging gambling. Customers must make the decision to play whatever they wish to play with whatever they wish to pay to do so. Any transparency on how close you are to the next level of rewards might be seen as encouraging you to gamble beyond your normal limits in order to reach it.
However, I can tell you that it is almost always based on the same criteria:
- Your average bet.
- Your length of time playing.
- How regular you visit.
Your buy-ins and cash-outs should make next to no difference. These are still tracked, obviously, but rarely come up in the algorithms for your reward "score". This would be easy enough to rig so you could buy in for thousands of pounds, then bet minimum bet on a slow game in order to "level up" to VIP easily, and reap the benefits that come with that.
As such, it is generally your average bet multiplied by your time spent playing at the table. Obviously, other factors are at work and are taken into consideration, such as the speed of the game, how profitable it is to the casino, how regularly you come in, whether or not they have your more extensive and personal information in their databases... etc. (For example, you might be a relatively big customer to the casino, but never buying in or cashing out for more than the current legal limit of £1,600... as such, they may not even have your job details, income etc. and you'll be unlikely to make it to the VIP status you seek).
When the casinos know you, and have a feel for how you play, and perhaps you've made it through some of the lower level of rewards, the management will have a good idea on who their top customers are. These are then picked manually for the VIP cards... there is no 100% proven set of information that can guarantee you the card, and nothing that can guarantee you keep it. Just bet high, play for long periods of time, visit regularly.... and to be honest, the thing that will likely help you out the most? Be memorable, and make sure all the managers know you!
The law is quite strict on encouraging gambling. Customers must make the decision to play whatever they wish to play with whatever they wish to pay to do so. Any transparency on how close you are to the next level of rewards might be seen as encouraging you to gamble beyond your normal limits in order to reach it.
However, I can tell you that it is almost always based on the same criteria:
- Your average bet.
- Your length of time playing.
- How regular you visit.
Your buy-ins and cash-outs should make next to no difference. These are still tracked, obviously, but rarely come up in the algorithms for your reward "score". This would be easy enough to rig so you could buy in for thousands of pounds, then bet minimum bet on a slow game in order to "level up" to VIP easily, and reap the benefits that come with that.
As such, it is generally your average bet multiplied by your time spent playing at the table. Obviously, other factors are at work and are taken into consideration, such as the speed of the game, how profitable it is to the casino, how regularly you come in, whether or not they have your more extensive and personal information in their databases... etc. (For example, you might be a relatively big customer to the casino, but never buying in or cashing out for more than the current legal limit of £1,600... as such, they may not even have your job details, income etc. and you'll be unlikely to make it to the VIP status you seek).
When the casinos know you, and have a feel for how you play, and perhaps you've made it through some of the lower level of rewards, the management will have a good idea on who their top customers are. These are then picked manually for the VIP cards... there is no 100% proven set of information that can guarantee you the card, and nothing that can guarantee you keep it. Just bet high, play for long periods of time, visit regularly.... and to be honest, the thing that will likely help you out the most? Be memorable, and make sure all the managers know you!
