Blackjack funds stuck!!
I have emailed and called the borgata so many times now over the last 2 weeks. So far all they have done is released the funds for ONE hand, when it's over 20 that in missing. I don't know what to do. They have told me all kinds of troubleshooting methods and they didn't work, and now they keep saying tbe same thing over and over: my issue is "escalated to the appropriate team". I live near the borgata and I will go there in person if I have to. But I feel like I'm being ignored and in never going to be the funds back. It's not fair, I didn't even get to see the cards. Anyone experienced the same thing ??
Quote: BridgetbermudaHello, I'm hoping someone on here can give me some advice. I have been playing blackjack on borgatas app on my android phone. Every time the phone rings, or I receive a text, whatever bet I just made gets stuck or frozen and I can't continue the hand. It just disappears and reloads to a new game with the funds missing.
I have emailed and called the borgata so many times now over the last 2 weeks. So far all they have done is released the funds for ONE hand, when it's over 20 that in missing. I don't know what to do. They have told me all kinds of troubleshooting methods and they didn't work, and now they keep saying tbe same thing over and over: my issue is "escalated to the appropriate team". I live near the borgata and I will go there in person if I have to. But I feel like I'm being ignored and in never going to be the funds back. It's not fair, I didn't even get to see the cards. Anyone experienced the same thing ??
If the blackjack that you are playing was a virtual blackjack as in there is not a live dealer, I do not believe this is possible at least from what I’ve seen. A live dealer would be out of my realm of knowledge though. Any more info would be needed such as at least that information...
Quote: BridgetbermudaHello, I'm hoping someone on here can give me some advice. I have been playing blackjack on borgatas app on my android phone. Every time the phone rings, or I receive a text, whatever bet I just made gets stuck or frozen and I can't continue the hand. It just disappears and reloads to a new game with the funds missing.
I have emailed and called the borgata so many times now over the last 2 weeks. So far all they have done is released the funds for ONE hand, when it's over 20 that in missing. I don't know what to do. They have told me all kinds of troubleshooting methods and they didn't work, and now they keep saying tbe same thing over and over: my issue is "escalated to the appropriate team". I live near the borgata and I will go there in person if I have to. But I feel like I'm being ignored and in never going to be the funds back. It's not fair, I didn't even get to see the cards. Anyone experienced the same thing ??
So the hand is playing out while your phone is frozen ? And then your balance when you log back in reflects the results of that hand?
Just hard to understand how it happened 20 times and every single time resulted in a losing hand.
I don't think that is what has been happening,Quote: michael99000So the hand is playing out while your phone is frozen ? And then your balance when you log back in reflects the results of that hand?
Just hard to understand how it happened 20 times and every single time resulted in a losing hand.
ZCore13
Given the publicity about different Android versions, some of them counterfeit, I would look at the phone first.Quote: Zcore13Something seems fishy about it though.
If you have to be able to take texts and calls while playing, then I agree that getting an inexpensive tablet would be a good way to go.
Borgata app used to say "you have an open hand" and let you go back to it. But ever since the update, this has been happening instead. I posted this days ago and still nobody at borgata is helping me.
What sounds like is happening is that the bet and hands are suspended, but the hands don't come back up for play. This is an obvious bug in the app if that is the case.
I play on two other NJ casino blackjack apps (not Borgata) and when my play is interrupted, the hand is resumed flawlessly when logged back in.
If Borgata doesn't help you with the issue, send an email to info@njdge.org with as much documentation as you can. Your username, game played, bet size, bet ID #s, any screenshots that you have. You will be surprised how quickly NJ casinos respond to previously ignored messages once you email the DGE.
Finally, I have noticed that Borgata's mobile apps are much more buggy than other options, so once this is resolved I'd recommend playing on a different casino's app.
Quote: Zcore13The casino has to have protections against someone rage quitting when they get bad cards. I would think the hand could remain active and suspended until the user logs back in, but if it's a multiplayer table, maybe not. Something seems fishy about it though.
ZCore13
In NJ when someone times out of a live dealer multiplayer table on his action, the default action is to stand. Which is terrible...and why I do not recommend playing multiplayer blackjack online. It's the same rule as live dealer UTX, you could get two aces and if the connection drops you will check the hand down and then fold the river by default.
