Restaurant service fees
Poll
 | 3 votes (21.42%) | ||
| No votes (0%) | |||
| | 7 votes (50%) | ||
| | 1 vote (7.14%) | ||
| | 2 votes (14.28%) | ||
| | 2 votes (14.28%) | ||
| | 1 vote (7.14%) | ||
| | 6 votes (42.85%) | ||
| | 3 votes (21.42%) | ||
| | 2 votes (14.28%) |
14 members have voted
Quote: Mona Rosa
Michael,
Our apologies that your party was charged a service charge during your recent visit to La Mina Rosa.
We do charge a nominal 5% service charge during our late-night operations that is applied towards our bottle service guests (table service).
This fee is disclosed to these guests (along with a 20% auto-gratuity) prior to them being seated.
The problem that your party experienced was that this service charge fee was not de-activated during brunch and dinner service where it is not charged.
We will be more diligent in toggling this fee on our point-of-sale system at the appropriate time (after food service) moving forward.
Our apologies if it negatively impacted your experience with us.
Thank you,
Michael
Michael Hatcher
Director of Operations
Corner Bar Management
702.275.****
Quote: WizardI got an Email from the restaurant. Here is what they said.
Quote: Mona Rosa
Michael,
Our apologies that your party was charged a service charge during your recent visit to La Mina Rosa.
We do charge a nominal 5% service charge during our late-night operations that is applied towards our bottle service guests (table service).
This fee is disclosed to these guests (along with a 20% auto-gratuity) prior to them being seated.
The problem that your party experienced was that this service charge fee was not de-activated during brunch and dinner service where it is not charged.
We will be more diligent in toggling this fee on our point-of-sale system at the appropriate time (after food service) moving forward.
Our apologies if it negatively impacted your experience with us.
Thank you,
Michael
Michael Hatcher
Director of Operations
Corner Bar Management
702.275.****
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Gee, what’s missing? ‘To make up for the error, each member of your party will receive a free drink on your next visit’. Or, ‘please take 20% off your next bill when dining with us’.
Basically it says, we f…d you, it was our fault, we’ll try not to do it again, but we are keeping that 5%!
x100Quote: SOOPOOGee, what’s missing? ‘To make up for the error, each member of your party will receive a free drink on your next visit’. Or, ‘please take 20% off your next bill when dining with us’.
Basically it says, we f…d you, it was our fault, we’ll try not to do it again, but we are keeping that 5%!
Quote: JohnzimboWiz, does that place seem like one that would offer late-night bottle service??
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To be honest, I'm not sure what that is. It is just a little foo-foo Mexican place. I must admit, I've been there several times and like it, despite this recent incident.
As I think SOOPOO pointed out earlier, WIZ shouldn't have to ask, the restaurant should have OFFERED something nicer than $ 3.40 for goodwill. It was the RESTAURANT's mistake.Quote: GenoDRPhThat being said, is it worth asking for a $3.40 credit to be used next time, considering you're a repeat customer?
Quote: JohnnyQAs I think SOOPOO pointed out earlier, WIZ shouldn't have to ask, the restaurant should have OFFERED something nicer than $ 3.40 for goodwill. It was the RESTAURANT's mistake.
link to original post
In my Email to the restaurant, I said, as I did here, that I deducted the 5% from the tip. So, I don't blame them for not offering me anything. They should give my waitress the $3.40. Hopefully they add all the money they collected that day from the service fee, before the error was corrected, and give it to the service staff.
Quote: WizardQuote: JohnnyQAs I think SOOPOO pointed out earlier, WIZ shouldn't have to ask, the restaurant should have OFFERED something nicer than $ 3.40 for goodwill. It was the RESTAURANT's mistake.
link to original post
In my Email to the restaurant, I said, as I did here, that I deducted the 5% from the tip. So, I don't blame them for not offering me anything. They should give my waitress the $3.40. Hopefully they add all the money they collected that day from the service fee, before the error was corrected, and give it to the service staff.
link to original post
Interesting that we should ever have to hope that a service fee go to the people actually providing the service.
