chasame
chasame
Joined: Feb 10, 2014
  • Threads: 1
  • Posts: 1
February 10th, 2014 at 6:16:58 PM permalink
I played slots online January 15th for the first time with Silver Oak. I contacted my credit card company before hand to let them know the card would be used overseas and they noted that and said it was okay. I deposited $200 (two separate $100 deposits) with my Visa credit card and it was accepted. I hit a jackpot for about 37,000. I was told to send in verifying information to withdraw. On January 28th, I saw 2 debits of $100. I called and was told that my credit card was not accepted and that when that happens, the casino will just take it from the winnings (that was the two $100 debits I saw deducted from my winnings). I called a few days later and asked about my withdraws and was told my winnings were voided because my credit card didn't go through and to ask my credit card company why. I asked my credit card company and they told me on 3 different occasions that Silver Oak's 3rd party processors declined the charge. I told Silver Oak and they have no explanation for any of this. They just blow me off. There are 2 people who work in their deposit department and on one day, a lady named Evelyn told me they will take it out my winnings. The next time I talked to her, she said I couldn't withdraw, my winnings were voided out of my account. There are no records of any account history when I log in. She said that it was accepted initially because it was in a large pool of payments needing to be verified but was not final. I believe they use the 3rd party processors as an excuse not to pay especially when people win high amounts or they may just be completely fraudulent. They operate overseas and that way they aren't regulated by U.S. laws. They say whatever and do whatever they feel. They do not abide by their own terms and rules. They obviously do not accept Visa in my instance (hmmmmm)! Please everyone, stay away!
gpac1377
gpac1377
Joined: Apr 7, 2013
  • Threads: 8
  • Posts: 676
February 10th, 2014 at 6:41:47 PM permalink
That's horrific.

Casinomeister upgraded them from rogue to probation, so you could try posting there. I believe the casino group has a rep that posts on the site.
"Scientists tell us that the fastest animal on earth, with a top speed of 120 feet per second, is a cow that has been dropped out of a helicopter."
SOOPOO
SOOPOO
Joined: Aug 8, 2010
  • Threads: 112
  • Posts: 8108
February 10th, 2014 at 6:57:22 PM permalink
Quote: chasame

I played slots online January 15th for the first time!



and you actually expected this unfindable, unregulated, unassailable 'company' to pay you $37,000! Really?
gpac1377
gpac1377
Joined: Apr 7, 2013
  • Threads: 8
  • Posts: 676
February 10th, 2014 at 7:03:36 PM permalink
Quote: SOOPOO

and you actually expected this unfindable, unregulated, unassailable 'company' to pay you $37,000! Really?


Plenty of online casinos pay. But as described, this is a tricky situation. I had a weird situation with a stock brokerage when my e-check failed.

The casinos are very sensitive about being scammed by credit card depositors, so there are suspicions on both sides, although I'm certainly not suggesting that the OP did anything wrong.
"Scientists tell us that the fastest animal on earth, with a top speed of 120 feet per second, is a cow that has been dropped out of a helicopter."

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