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Nareed
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February 17th, 2014 at 6:58:31 AM permalink
I realize I have little to go on, but IT won't tell and what little I got is all I have.

My work PC, provided by the company, si a 2007-vintage Dell running WinXP SP3. Over the years it got slow, naturally, and began to display lag with some newer formats, also naturally. But it was still good enough. Until IT got its hooks on it. I've no idea what they changed, except that it was to "normalize" all PCs to the same corporate stnadard or some other such nonsense.

Now it does things like seize up when I open a PDF, especially if I already have a Word document open. And don't get me started on what happens when I try to print a PDF (oy!). Often the PC will just slow down massively, I mean to the point where you can't do anything wit it. You can't open something, minimize a window, close a program, or even shut it down (except by force using the ON/OFF switch).

Any ideas?

If it were mine, I'd just backup, reformat the HD and re-install the OS. Or just upgrade to a newer PC with Win7. But all I can do with it as things are, is to try a fix of some kind.

Many thanks.
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treetopbuddy
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February 17th, 2014 at 7:01:01 AM permalink
Throw the thing away. Get a Mac.
Each day is better than the next
Nareed
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February 17th, 2014 at 7:02:27 AM permalink
Quote: treetopbuddy

Throw the thing away. Get a Mac.



Thanks. But I already have a paperweight I don't use. I don't need another one :)
Donald Trump is a fucking criminal
Dween
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February 17th, 2014 at 7:33:43 AM permalink
Windows XP's End of Life date is April 8, 2014. No more support, no more security updates.

WinXP is already obsolete. Yes, it was (and maybe still is!) a great operating system, but it's time to move on. I saw a hospital that still had WinXP on some of their computers, and it worried me. Hackers are likely chomping at the bit, waiting for that date to pass so they can exploit some security hole that they've already found.

Go to Windows 7 if you can, Windows 8 if you want.

You can find a decent laptop for under $300 almost every week in the Office Depot and Staples ads.
-Dween!
Nareed
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February 17th, 2014 at 7:43:56 AM permalink
Quote: Dween

Windows XP's End of Life date is April 8, 2014. No more support, no more security updates.



I know that, and I'm worried about it.

But as I said it's a company issued PC, and IT is convinced the firewall and AV software will keep things safe (they also say opeining a PDF is a "high-resource" job best suited to a Cray super computer with lots of teraflops to spare).

I'm thinking of messing it up more and asking for a new one...

Quote:

Go to Windows 7 if you can, Windows 8 if you want.



Oh, I want Windows 8 to be destroyed more thoroughly than even Vista managed to be ;) (only half-joking)

Quote:

You can find a decent laptop for under $300 almost every week in the Office Depot and Staples ads.



Again, not my PC. My home PC is a Lenovo All-in-One Win7 with an i5 processor and plenty of RAM. It's bad enough being overworked, but I won't shell out my own money for office supplies.
Donald Trump is a fucking criminal
Mosca
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February 17th, 2014 at 7:47:25 AM permalink
Standard maintenance. Clear cookies, cache, downloads, defrag; have you done all that?

After that, download CCleaner and run it, download Malwarebytes and run it. See if that helps. I'm on an 07 Dell running XP Pro, and other than not enough RAM it's decent enough. I try to keep it lean and clean.
A falling knife has no handle.
Nareed
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February 17th, 2014 at 8:05:24 AM permalink
Quote: Mosca

Standard maintenance. Clear cookies, cache, downloads, defrag; have you done all that?



I do it at least every month, for all the good it does.

Quote:

After that, download CCleaner and run it, download Malwarebytes and run it. See if that helps. I'm on an 07 Dell running XP Pro, and other than not enough RAM it's decent enough. I try to keep it lean and clean.



I may try those after I research them first. No offense, but random programs off the web somtimes do funny things.

But I really think it was something IT did, probably concerning the way the deep OS is configured. For example, you need to issue the shut down command twice, at least, or the PC just stays there turned on.
Donald Trump is a fucking criminal
AxelWolf
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February 17th, 2014 at 8:18:41 AM permalink
I will try to toss some gambling related stuff in this thread related to the topic.

FYI: After referring & helping a board( apparently cheap)(he still uses XP) friend to Bovada, I found out that If you use windows XP on Bovada, after a certain update through BV. BV will stop or not open, you must download a special hard to find patch. Bovada could not help him with this issue, and the computer guy had no clue what was wrong after trying 3 or 4 different things. So I went home and craked out an old Win XP Laptop (I never toss out old computers) I tried to open my account and it had the same problem. After tinkering and searching, I found a patch that solved the problem.

If you have this problem let me know and I will try to retrace the steps.

Ill expect a check for my services Mike ;)
♪♪Now you swear and kick and beg us That you're not a gamblin' man Then you find you're back in Vegas With a handle in your hand♪♪ Your black cards can make you money So you hide them when you're able In the land of casinos and money You must put them on the table♪♪ You go back Jack do it again roulette wheels turinin' 'round and 'round♪♪ You go back Jack do it again♪♪
BleedingChipsSlowly
BleedingChipsSlowly
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February 17th, 2014 at 8:25:13 AM permalink
Check the page/swap file size. If you are using 80% or greater of the available file space performance will degrade. Running out of page/swap space for any flavor of operating system will cause performance to grind to a halt.
“You don’t bring a bone saw to a negotiation.” - Robert Jordan, former U.S. ambassador to Saudi Arabia
Mosca
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February 17th, 2014 at 8:44:31 AM permalink
Quote: BleedingChipsSlowly

Check the page/swap file size. If you are using 80% or greater of the available file space performance will degrade. Running out of page/swap space for any flavor of operating system will cause performance to grind to a halt.



That was the next thing I was going to say as well. But if it's something IT did, it may be beyond a simple fix, and might improve performance but be detrimental to the company in some other way.
A falling knife has no handle.
FleaStiff
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February 17th, 2014 at 8:50:55 AM permalink
sounds like your IT dept reset the machine to original factory specifications so it no longer recognized any graphics chips or math chips, only its original cpu.

Also it seems likely that in recognizing the very early forms of http there will be a conflict with the latest and the factory specifications were for an early version of http.
BleedingChipsSlowly
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February 17th, 2014 at 8:59:53 AM permalink
Quote: Mosca

That was the next thing I was going to say as well. But if it's something IT did, it may be beyond a simple fix, and might improve performance but be detrimental to the company in some other way.

Increasing the swap file size is easy, but you do need administrative privileges to do so. Absolutely no chance such a change would have any negative impact unless there is no disk space. The disk space should not be an issue with systems build this century. A larger than needed swap file is also no problem, you just wind up not using the reserved disk space. You can check the usage without any special privileges. One way is to bring up the Windows Task Manger by using <cltl><shift><esc>. Under the Performance tab, the Memory chart shows page file usage. Anything above 75% at any time should be cause for concern.
“You don’t bring a bone saw to a negotiation.” - Robert Jordan, former U.S. ambassador to Saudi Arabia
chickenman
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February 17th, 2014 at 9:02:55 AM permalink
Open the PDF in FoxIt. Adobe much too bloated
Asswhoopermcdaddy
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February 17th, 2014 at 9:05:10 AM permalink
Hi Nareed,

There are a lot of potential things that IT could have done. They could have removed the memory making the processing slower. They may have upgraded the PDF software and it is no longer compatible or efficient with the version of XP you are using.They might have put a bunch on spam on it (although this is unlikely).

I like XP more than Win7. My suggestion would be to run a couple of diagnostics. First, I would defrag the computer to just speed the processing.

Right click -> C: Drive -> Properties -> General-> Disk Cleanup
Right click -> C: Drive -> Properties -> Tools -> Defrag
Then I would open your Adobe -> Help -> Check for Updates

That's the easy stuff. Now to check for anything that's hogging up resources:
Control Alt Delete -> Processes -> Sort by Memory Usage. Is there something on this list that is behaving naughty (ie porn, spyware, malware, etc)?

That should help get you started. Paste results below.

My 2 cents, technical support does not need to be off-shored to lower cost locations. You can do just fine in the USA baby!!!!
Nareed
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February 17th, 2014 at 9:05:19 AM permalink
Quote: BleedingChipsSlowly

Check the page/swap file size. If you are using 80% or greater of the available file space performance will degrade. Running out of page/swap space for any flavor of operating system will cause performance to grind to a halt.



As far as I been able to hastily check, it's all fine. But thanks for the suggestion. I hadn't considered it at all.

BTW I also removed a lot of the bloat IT put into it, like opening Lync (why??) and a few other things. It hasn't helped much.
Donald Trump is a fucking criminal
BleedingChipsSlowly
BleedingChipsSlowly
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February 17th, 2014 at 9:17:41 AM permalink
Quote: Nareed

As far as I been able to hastily check, it's all fine. But thanks for the suggestion. I hadn't considered it at all.

BTW I also removed a lot of the bloat IT put into it, like opening Lync (why??) and a few other things. It hasn't helped much.

Also using the aforementioned Windows Task Manager, under the Processes tab, you can observe which processes are consuming CPU cycles and chunks of memory. Take a look under the Performance tab for the numbers displayed in the Physical Memory area. If they are changing rapidly and continuously your problem is "thrashing," which means your PC has insufficient memory to do the tasks at hand. Increasing the page/swap file provides additional "virtual" memory space which might help. The changing numbers represent the activity devoted to shuttling information between physical memory and swap file storage, a trick to emulate more memory that physically exists.
“You don’t bring a bone saw to a negotiation.” - Robert Jordan, former U.S. ambassador to Saudi Arabia
Nareed
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February 17th, 2014 at 9:30:43 AM permalink
Quote: Asswhoopermcdaddy

First, I would defrag the computer to just speed the processing.



I already do that once a month. it helps marginally. In fact, I don't think defragging ahs ever really been useful since DOS days ;)

Quote:

Control Alt Delete -> Processes -> Sort by Memory Usage. Is there something on this list that is behaving naughty (ie porn, spyware, malware, etc)?



I've done that, too, especially when it crawls slowly. Nothing out of the ordinary, nor any usual programs consuming too much RAM.

I should get an IT guy, a private room and a baseball bat ;)
Donald Trump is a fucking criminal
beachbumbabs
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February 17th, 2014 at 9:33:16 AM permalink
Quote: Mosca

Standard maintenance. Clear cookies, cache, downloads, defrag; have you done all that?

After that, download CCleaner and run it, download Malwarebytes and run it. See if that helps. I'm on an 07 Dell running XP Pro, and other than not enough RAM it's decent enough. I try to keep it lean and clean.



Mosca, Here's how much I trust you (I've been doing your first line all along, but...lots of freezes and high usage warnings persist) ; I purchased CCleaner and ran it; it claimed among the 4 categories I had more than 1000 registry errors. I let it fix all of them. So now we'll see how it does...Vista. So far so good....
If the House lost every hand, they wouldn't deal the game.
BleedingChipsSlowly
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February 17th, 2014 at 10:06:25 AM permalink
Quote: Mosca

Standard maintenance. Clear cookies, cache, downloads, defrag; have you done all that?

Not stated specifically, so I will: your web browser should be set to delete temporary files on exit. If if this is not set it will result in significant performance degradation as the number of files increases. In older browser versions this is not the default, a holdover from optimizing web browsing using analog modems.
“You don’t bring a bone saw to a negotiation.” - Robert Jordan, former U.S. ambassador to Saudi Arabia
PBguy
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February 18th, 2014 at 9:01:17 PM permalink
Quote: Mosca

Standard maintenance. Clear cookies, cache, downloads, defrag; have you done all that?

After that, download CCleaner and run it, download Malwarebytes and run it. See if that helps. I'm on an 07 Dell running XP Pro, and other than not enough RAM it's decent enough. I try to keep it lean and clean.



I was going to make these same recommendations.

Of course the real solution for a PC that old is to reinstall the OS from scratch just like the OP mentioned. Windows just gets slow after years of use and a fresh install always improves response time. Of course more RAM may help too.
boymimbo
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February 18th, 2014 at 9:55:46 PM permalink
RAM is key, but so is keeping your registry and temp folders clean.
----- You want the truth! You can't handle the truth!
Nareed
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March 4th, 2014 at 7:29:18 AM permalink
Well, this is embarrassing.....

The main reason the system has slowed down is that IT replaced whatever XP version was running in my work PC with XP Pro.

The reason I'd no idea what it had been running before is that it's not my PC, but the company's. So I try to fiddle with it as little as possible. So I never got into its software guts in any deep way at all.

The secondary reason is that the Norton AV runs in what I like to call "extreme paranoid" mode (no offense meant). That is, it's constantly scanning everything that moves electronically inside the PC, be it a plain-text file that's been there for years or a newly executable program. It doens't help that it does a full scan every day when I turn the PC on.

Knowing this, I could change the settings and scan times, but of course IT also kindly locked the settings.

I actually sent a request to IT for a replacement PC. I specified I wanted exactly the one I had a few weeks ago. I received a long, tedious, email about why Human Resources directed such changes, virus threats, the end of support for XP, yadda, yadda, yadda.

I'm thingking about bringing in my Vista laptop for when work gets really busy and I can't waste time waiting for the PC to unfreeze. That or request a Win7 PC.
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BleedingChipsSlowly
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March 4th, 2014 at 7:45:31 AM permalink
Microsoft is ending support for WinXP April 8, 2014. Microsoft Security updates will not be provided after that date. Those facts are powerful arguments to use when lobbying for a new Win7 PC. (Vista? Surely you are joking.)
“You don’t bring a bone saw to a negotiation.” - Robert Jordan, former U.S. ambassador to Saudi Arabia
Nareed
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March 4th, 2014 at 7:55:07 AM permalink
Quote: BleedingChipsSlowly

Microsoft is ending support for WinXP April 8, 2014. Microsoft Security updates will not be provided after that date.



I know this.

Further, we often submit "electronic" proposals to government agencies through a government website (see DT and look for "collecting waste paper"), and if any fiel we upload is tainted by a virus or malware, our whole propposal will be discarded.

I brought this up with my boss. I sent emails to him and to IT about it. IT replied that the corporate firewall and the AV software will insure safety. I remidned them that multi-million dollar projects will be at stake on the strength of that assesment, so they had better be right.

Quote:

Those facts are powerful arguments to use when lobbying for a new Win7 PC.



You'd think so, wouldn't you? See above.

Quote:

(Vista? Surely you are joking.)



I inherited from my mom. She stoppe dusing it when she bought a paper weight for her desk (or a Mac, it's hard to tell the difference). She couldn't give it away, literally, so I took it for the cost of lugging it home. It's a rather reasonably configured Toshiba, too, with lots of RAM. If Windows 9 fixes the bug in Windows 8 (Win8 itself being a bug), I may upgrade it.

Right now it runs way faster than the Office XP.
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MathExtremist
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March 4th, 2014 at 8:29:32 AM permalink
There's a known problem with XP involving updates. You may improve your performance if you just turn off Windows Update, since as someone mentioned, XP is moving into non-support status anyway:
http://arstechnica.com/information-technology/2013/12/exponential-algorithm-making-windows-xp-miserable-could-be-fixed/
"In my own case, when it seemed to me after a long illness that death was close at hand, I found no little solace in playing constantly at dice." -- Girolamo Cardano, 1563
BleedingChipsSlowly
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March 4th, 2014 at 8:32:26 AM permalink
You have my sympathy, it sucks to work with poor tools. You might want to announce your BYOD plans before doing that. A sharp network administrator will detect the new foreign device connecting to the network. If your Vista laptop doesn't meet corporate security requirements, you will have some 'splainin' to do.
“You don’t bring a bone saw to a negotiation.” - Robert Jordan, former U.S. ambassador to Saudi Arabia
Nareed
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March 5th, 2014 at 8:00:29 AM permalink
Quote: MathExtremist

There's a known problem with XP involving updates. You may improve your performance if you just turn off Windows Update, since as someone mentioned, XP is moving into non-support status anyway:
http://arstechnica.com/information-technology/2013/12/exponential-algorithm-making-windows-xp-miserable-could-be-fixed/



Thanks!

I have seen the file mentioned in the piece consuming unholy amounts of RAM and processing power. Unfrotunately, i can't change the update setting any more. I'll talk to IT about it, in particular it should amke no sense after April 8th.
Donald Trump is a fucking criminal
Nareed
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March 5th, 2014 at 8:02:00 AM permalink
Quote: BleedingChipsSlowly

You have my sympathy, it sucks to work with poor tools. You might want to announce your BYOD plans before doing that. A sharp network administrator will detect the new foreign device connecting to the network. If your Vista laptop doesn't meet corporate security requirements, you will have some 'splainin' to do.



Thanks. Most likely I'll just ask them to plug into the department's file server and to install the office printers. That's all I need. If I ask for a new PC, it will be one mucked up to their specs; this even if it is a brand new i5-i7 Win7 machine.
Donald Trump is a fucking criminal
BleedingChipsSlowly
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March 5th, 2014 at 8:51:18 AM permalink
Quote: Nareed

Most likely I'll just ask them to plug [my personal Vista laptop] into the department's file server and to install the office printers.


I know that sounds like a reasonable request, but it is not. Simply connecting your personal PC to the corporate network exposes every other device on the network to whatever viruses/worms may exist on your PC. The malware does not wait for you to make a network connection to spread, it actively attempts to initiate its own connections to every other device it can reach. Also, whatever "protection" the corporate firewall offers is bypassed. The Iranian nuclear program was set back severely by a worm introduced via inserting a personal flash drive into a network PC. The threat vector for BYOD is real and substantial, a major concern for network administrators today.
“You don’t bring a bone saw to a negotiation.” - Robert Jordan, former U.S. ambassador to Saudi Arabia
Nareed
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March 5th, 2014 at 9:13:10 AM permalink
Quote: BleedingChipsSlowly

I know that sounds like a reasonable request, but it is not. Simply connecting your personal PC to the corporate network exposes every other device on the network to whatever viruses/worms may exist on your PC.



My laptop ought to be clean. Still, if they hook it up that's their lookout <w>

I may even downgrade it to Win8 if it's not too expensive. It ran the 8.1 preview rather well.
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BleedingChipsSlowly
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March 5th, 2014 at 10:08:23 AM permalink
Quote: Nareed

... if they hook it up that's their lookout

Agreed, and if you hook it up....
“You don’t bring a bone saw to a negotiation.” - Robert Jordan, former U.S. ambassador to Saudi Arabia
Nareed
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March 5th, 2014 at 10:16:51 AM permalink
Quote: BleedingChipsSlowly

Agreed, and if you hook it up....



Oh, then it would be my, uh, shapely posterior on a sling.

But, lucky me, I don't speak network ;) All I can reasonably do is steal the company's WiFi
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98Clubs
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March 5th, 2014 at 12:21:39 PM permalink
You might wanna try a Linux. Puppy Linux has several distros (especially Slacko 5.5XL) that;
1.) fit on a CD let alone a DVD
2.) Have a real WP and SS (OpenOffice 4 suite)
3.) Use FireFox 23 (do not upgrade- problems with the Remote Usage in FF24+)
4.) can run utilities for FF 23 like Redirect Cleaner
5.) gets stored on a Flash Drive (USB or card)

Actually you don't even need a harddrive, but you do need a CD/DVD drive. Just watch your cache configuration in FF23.
8-16 Mb is good enough, no need for 350Mb. Rule of thumb is 4Gb card or USB Flash, 8Gb is common and is price-point.
Some people need to reimagine their thinking.
Nareed
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March 7th, 2014 at 2:48:44 PM permalink
Quote: 98Clubs

You might wanna try a Linux. Puppy Linux has several distros (especially Slacko 5.5XL) that;



At some point in the next few years I expect I'll take up Linux becasue I no longer trus MS to release a usable Win9. I'm not saying they won't, it's too early to say, just that I don't trust them.

But that's for my home PC. At work, if I can't change the AV settings I surely can't install a different OS. And that's too bad.
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MathExtremist
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March 7th, 2014 at 2:59:10 PM permalink
Quote: Nareed

At some point in the next few years I expect I'll take up Linux becasue I no longer trus MS to release a usable Win9. I'm not saying they won't, it's too early to say, just that I don't trust them.

But that's for my home PC. At work, if I can't change the AV settings I surely can't install a different OS. And that's too bad.


You can install Linux on a thumb drive, boot and run the OS from that USB key and just access the computer's hard drive and peripherals. As long as the system is set up to boot from USB first, anything goes. (If your BIOS is locked down you're probably out of luck though.)

http://www.puppylinux.com/flash-puppy.htm
http://www.linuxliveusb.com/
"In my own case, when it seemed to me after a long illness that death was close at hand, I found no little solace in playing constantly at dice." -- Girolamo Cardano, 1563
Nareed
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March 7th, 2014 at 3:20:17 PM permalink
Quote: MathExtremist

You can install Linux on a thumb drive, boot and run the OS from that USB key and just access the computer's hard drive and peripherals. As long as the system is set up to boot from USB first, anything goes. (If your BIOS is locked down you're probably out of luck though.)



As long is key. I had a similar vintage XP (surprisingly someone took it is a gift), and it wouldn't boot from the USB port.

I expect the BIOS will be locked down tighter than a miser's vault. I haven't checked, but some people had even the screen controls lcoked. they can't even change the wall paper or screen saver.
Donald Trump is a fucking criminal
Nareed
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March 27th, 2014 at 9:24:16 PM permalink
I checked with IT and ofund out I can bring any PC I ant, so long as I let them do unto it the same evil they've worked unto every other machine in the company.

This is frightening. I tutrns out there is a way Vista can be made worse <shudder>.

Next on the agenda, get someone to hack into the corporate network <sigh>
Donald Trump is a fucking criminal
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