Eazzy
Eazzy
Joined: Jul 28, 2013
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February 13th, 2014 at 2:53:37 PM permalink
This is ridiculous and obviously a computer mistake. But emailing costumer service repeatedly has resulted in no change and mostly stupid responses..This has been on going for over a month.

if you currently enter your Total rewards card on CET web sight which guarantees the lowest prices...enter the days you want to stay say for 3 days at any AC casino....You get a screen that says congratulation to guarantee you the lowest prices we have automatically applied a 35% 3 day discount. The problem is it discounts the non Total rewards room prices....

For example if I look at a Monday to Thursday stay, at Harrods call up give my Total rewards number (I'm diamond) I will get a $31 a night room. while I'm on hold I'm told if I go to the Web sight I'm guaranteed the lowest rates...

I go to the web sight, Enter my card...look at the all casino schedule...and yea same price...go to book...get the automatic 35% 3 day discount and my room becomes $55 a night...with a big statement congratulating me on my guaranteed lowest price. Thats almost 300% overcharging the 18.50 ish room I should be getting..

Ok I contact costumer service though the email...They answer the wrong question...

So I take screen captures of the prices...they forward to web department...then tell me there applying the wrong dicount..and if I do it XYZ it will be correct...I do and its still the ridiculous over charge...I send them screen captures again ...and explain the multi ways Ive tried to book on line..all over charging...I get no reply.

Ok I go to the 800 number try to explain the problem to them...they don't understand a thing...and give me the $31 rate again...I ask if anyone else I can talk to ....no result...

So I figure they will just fix it soon and give up. Now its been over a month I send another email....have informed them the problem still exists...suggest they send it to legal before they get a class action law suit...(am tempted to find a lawyer and start one)

I'm sure unsuspecting Total rewards members have over paid...I'm also sure some end up going to another casino...

I have a ton of comps so paying $31 for an 18.50 room is not the worst thing I've ever done...but its so stupid having to weight on hold then price out everything when it used to be so simple to see the best prices on line...and book immediately....If it presist it will start to cost me a lot of comps....I play poker and usually stay 10 to 15 night a month....(I'm comped 4) so getting over charged will eventually burn my comps up.

There is no excuse for this problem to persist for over a month.
vendman1
vendman1
Joined: Mar 12, 2012
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February 13th, 2014 at 3:18:57 PM permalink
I feel your pain....I often get different prices online...vs. the direct mailings...which are different again if I call the 800 number. I just go with the lowest price and move on...it's just not worth the headache dealing with the low level people you talk to on the phone. I understand they should get it right/be consistent across all their platforms. But they just aren't. Haven't been ever in my experience. Try not to let it bother you.
RaleighCraps
RaleighCraps
Joined: Feb 20, 2010
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February 13th, 2014 at 3:58:59 PM permalink
Why is a Diamond having to pay anything for a room? As if I didn't need any more reasons to never consider AC......
Always borrow money from a pessimist; They don't expect to get paid back ! Be yourself and speak your thoughts. Those who matter won't mind, and those that mind, don't matter!
s2dbaker
s2dbaker
Joined: Jun 10, 2010
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February 13th, 2014 at 4:02:45 PM permalink
Quote: Eazzy

I look at a Monday to Thursday stay, at Harrods call up give my Total rewards number (I'm diamond) I will get a $31 a night room.

Harrods?

I'm lowly platinum level and this weekend, I'm comp'd at Harrah's. If you really are Diamond, and I have no reason to doubt your story, there is no reason for you to be paying for a room. I don't even have to pay the resort fee, just the $13 per night room tax and I got the Waterfront Tower which is their top of the line.

Here's what I suggest, if you are going with a friend, use their Total Rewards number on the website as the companion number. That will combine your rewards so if one of you gets comp'd for two weeknights and the other gets comp'd for two weeknights then you'll get 4 weeknights for free.

As far as Total Rewards casinos go, If it's not free, it's not for me. Let me walk you through the process. First step is visit TotalRewards.com then sign in:



Second step is to click the Reservations link at the top:



In the reservations screen, select your destination (Atlantic City) and the dates you wish to arrive and leave. Important!! DO NOT CHECK FOR PROMOTIONS, the website will already choose the best one for the dates and locations you've picked. Enter your companion's TR number and their zip code as noted below:



See? I got free for the ides of March. I have no plans to go in March so I'll cancel this:



But if you're Diamond, you should not have to pay a thin dime for a weekday stay. It should go without saying so I'll go ahead and say it, your companion must arrive and check in with you. They do check for that.
Someday, joor goin' to see the name of Googie Gomez in lights and joor goin' to say to joorself, "Was that her?" and then joor goin' to answer to joorself, "That was her!" But you know somethin' mister? I was always her yuss nobody knows it! - Googie Gomez
beachbumbabs
Administrator
beachbumbabs
Joined: May 21, 2013
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February 13th, 2014 at 4:51:25 PM permalink
He did say he's there 10-15 nights a month, and 4 of those nights are comped. So he's getting the same sort of offer I get, where my free nights tend to be 4-5/quarter offered. My host has some say about that if I'm there more often, but what he's being offered is consistent with my experience. And it appears the 1-800 operators are overriding the rate he's being offered beyond those 4 nights, because even diamond, the computer is less generous than the operators and hosts are allowed to be. I don't think there's a computer glitch. I think his comps offered on the website are consistent with their formula, and they're trying to give him a break when he calls. It would be my advice that he take the offer via the operators, or get a host.
"Man Babes" #AxelFabulous
RaleighCraps
RaleighCraps
Joined: Feb 20, 2010
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February 13th, 2014 at 4:57:31 PM permalink
or take some action to Borgata, where he will probably get some free rooms too.
What drives CET's thinking on the room limits?
Do they feel someone who comes more often is so hooked, that they will pay to come and play?
Why would they risk driving someone to a free room at a competitor?
Always borrow money from a pessimist; They don't expect to get paid back ! Be yourself and speak your thoughts. Those who matter won't mind, and those that mind, don't matter!
beachbumbabs
Administrator
beachbumbabs
Joined: May 21, 2013
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February 13th, 2014 at 4:59:31 PM permalink
Yeah, I've heard it still works to present a diamond card at Borgata and be instant Black-rated. So that would be a good move. And in both places, having them review your play at check-out will get a lot of things written off that they won't provide in advance.
"Man Babes" #AxelFabulous
RaleighCraps
RaleighCraps
Joined: Feb 20, 2010
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February 13th, 2014 at 5:03:51 PM permalink
I bet some bean counter has stats that show that a player's amount gambled does not go up significantly between 4 and 10 days, so they decided they can get as much out of the player by only offering 4 days free rooms per period.
Always borrow money from a pessimist; They don't expect to get paid back ! Be yourself and speak your thoughts. Those who matter won't mind, and those that mind, don't matter!
onenickelmiracle
onenickelmiracle
Joined: Jan 26, 2012
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February 13th, 2014 at 5:44:37 PM permalink
The Total Rewards rate calendar only shows rates for each individual date. If you book more than one night, the rates quoted don't apply. Yes, buy more, pay more, but that's the way it's set up. Totally dishonest and counter-intuitive, but how it works.
Winter's hope for us, a sunny day fools us, dreams die with a lie. They tried to kill us, Jimmy. They did. They're dirty f**king cops! *photo is not of an AP. Goal April 1, survey says! No 93,
michael99000
michael99000
Joined: Jul 10, 2010
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February 13th, 2014 at 6:08:35 PM permalink
How is a Diamond level member paying for a room on a Monday night?

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