The View from the EZ Paigow Table
July 27th, 2011 at 7:04:45 AM
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Dan has me thinking about his special perspective as a game developer. Dan, you seem to be more attuned to what is best for the Casino than most dealers, perhaps this is from your special perspective. You truly seem to have stepped up into a different level and see things more the 'company way.'
It got me thinking about other lines of work. In my own, perhaps there are some parallels. Where I work we are exposed to the general public, and it is absolutely true that the typical person contacting us feels no need to display any "manners" he might have learned, although most retain some measures of civility while abandoning others. A person who is truly courteous at all times really stands out. If you would like to observe this, go with your wife or gf to buy shoes. Trust me, guys, Hell hath no fury like a woman scorned or shown the 'wrong' shoes. They walk out of there fully justified at the treatment they gave those poor clerks without a thought as to where they might have learned to act like that. I'm not saying this is gender specific though, just a good example. I wouldnt want to be a ladys' shoe salesman.
We also meet with clients in their homes, and the contrast is striking. In their own homes, people are trained from birth to be courteous to guests. Only rarely does someone turn sour in the matter of civility there. Absolutely for sure it can be the same person who was rude and demanding elsewhere. I think it is important to note that other people who observe this dubious behavior phase do not typically censure it, but think it is normal, and conduct themselves the same way. It is as if also trained somehow, "in this circumstance slap people around a bit, it's how you conduct yourself. " In a casino, I guess it is the same thing. I tend to not expect much from the other players, am not surprised at sleazy moves, bad manners, etc, etc. This soon develops into a mindset where I guess I just think it is all normal. With my own behavior, I think I can say I keep large measures of civility, always make sure I am having fun, pull nothing sleazy, and even try to remember to say 'please' and 'thank you'. But I have separated myself from any "training" I might have gotten that it is OK to go around bashing clerks to gain advantage, and really do not want to be that kind of person. Others might not see themselves needing to act different than the average Joe in a casino.
Naturally, I do also think the 'company way' in most matters, some of which might be hard to understand. Just as an example, I think just about any company needs to have at least one product that they absolutely slay people with when it comes to profit margin. I do not feel the least amount of guilt in exercising this to the max, either. It is completely my opinion that a company without a few such products will never make it in the long run. I can't walk into a casino and pretend I don't understand why they want you to, say, play the slots. I don't want to participate in maxing the profits for the casino, would love to get player edge even, but this to me doesnt mean sleazy or rude behavior as if this will pay off the long run.
Just some thoughts.
It got me thinking about other lines of work. In my own, perhaps there are some parallels. Where I work we are exposed to the general public, and it is absolutely true that the typical person contacting us feels no need to display any "manners" he might have learned, although most retain some measures of civility while abandoning others. A person who is truly courteous at all times really stands out. If you would like to observe this, go with your wife or gf to buy shoes. Trust me, guys, Hell hath no fury like a woman scorned or shown the 'wrong' shoes. They walk out of there fully justified at the treatment they gave those poor clerks without a thought as to where they might have learned to act like that. I'm not saying this is gender specific though, just a good example. I wouldnt want to be a ladys' shoe salesman.
We also meet with clients in their homes, and the contrast is striking. In their own homes, people are trained from birth to be courteous to guests. Only rarely does someone turn sour in the matter of civility there. Absolutely for sure it can be the same person who was rude and demanding elsewhere. I think it is important to note that other people who observe this dubious behavior phase do not typically censure it, but think it is normal, and conduct themselves the same way. It is as if also trained somehow, "in this circumstance slap people around a bit, it's how you conduct yourself. " In a casino, I guess it is the same thing. I tend to not expect much from the other players, am not surprised at sleazy moves, bad manners, etc, etc. This soon develops into a mindset where I guess I just think it is all normal. With my own behavior, I think I can say I keep large measures of civility, always make sure I am having fun, pull nothing sleazy, and even try to remember to say 'please' and 'thank you'. But I have separated myself from any "training" I might have gotten that it is OK to go around bashing clerks to gain advantage, and really do not want to be that kind of person. Others might not see themselves needing to act different than the average Joe in a casino.
Naturally, I do also think the 'company way' in most matters, some of which might be hard to understand. Just as an example, I think just about any company needs to have at least one product that they absolutely slay people with when it comes to profit margin. I do not feel the least amount of guilt in exercising this to the max, either. It is completely my opinion that a company without a few such products will never make it in the long run. I can't walk into a casino and pretend I don't understand why they want you to, say, play the slots. I don't want to participate in maxing the profits for the casino, would love to get player edge even, but this to me doesnt mean sleazy or rude behavior as if this will pay off the long run.
Just some thoughts.
the next time Dame Fortune toys with your heart, your soul and your wallet, raise your glass and praise her thus: Thanks for nothing, you cold-hearted, evil, damnable, nefarious, low-life, malicious monster from Hell! She is, after all, stone deaf. ... Arnold Snyder
July 27th, 2011 at 7:55:19 AM
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You bring out some interesting points. While reading, I was thinking that life, including education about manners, is full of contradictions. Consider these two truisms:
The squeaky wheel gets the grease.
You can catch more flies with honey than with vinegar.
So what's the best approach? Be a loud-mouth P.I.T.A.? Or be sweet and courteous?
Of course, it can be summed up with this little blog post I stumbled upon:
So Ryan has finally caught on to that old axiom: You get more flies with honey than you do by calling them fucking assholes.
The squeaky wheel gets the grease.
You can catch more flies with honey than with vinegar.
So what's the best approach? Be a loud-mouth P.I.T.A.? Or be sweet and courteous?
Of course, it can be summed up with this little blog post I stumbled upon:
So Ryan has finally caught on to that old axiom: You get more flies with honey than you do by calling them fucking assholes.
I invented a few casino games. Info:
http://www.DaveMillerGaming.com/
Superstitions are silly, childish, irrational rituals, born out of fear of the unknown. But how much does it cost to knock on wood? 😁
July 27th, 2011 at 8:01:14 AM
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Quote: DJTeddyBear
So Ryan has finally caught on to that old axiom: You get more flies with honey than you do by calling them fucking assholes.
Funny!!
Isn't is strange how some peoples demeanor/attitude/manors can change when their environment changes? Almost a Dr. Jekyll and Mr. Hyde type thing.
July 27th, 2011 at 8:20:05 AM
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Quote: DJTeddyBear
The squeaky wheel gets the grease.
You can catch more flies with honey than with vinegar.
So what's the best approach? Be a loud-mouth P.I.T.A.? Or be sweet and courteous?
These two are not mutually exclusive.
"Hey, Mr. Pit Boss Man, I've been playing for the last x hours. Do you think it would be possible to get a comp to the buffet for two?"
"<response>"
"That's great! Thank you very much" or "No worries. Didn't hurt to ask. Thanks anyway!"
July 27th, 2011 at 12:15:41 PM
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Quote: AlanQuote: DJTeddyBear
So Ryan has finally caught on to that old axiom: You get more flies with honey than you do by calling them fucking assholes.
Funny!!
Isn't is strange how some peoples demeanor/attitude/manors can change when their environment changes? Almost a Dr. Jekyll and Mr. Hyde type thing.
I think there's some psychology involved here, in terms of one feeling more safe and at ease when they are in known surroundings, such as their homes. I think people are automatically more adversarial when away from home, especially when buying something in another's "home" (be it a store front or what have you); you might even say there is an inherent distrust when in "enemy territory," such that the fight-or-flight instinct is ready to go. Blame it on evolution. Or maybe I'm over-thinking it
