Sports book ticket writers

These folks often seem grumpy. It is perhaps the only customer service job in the casino that no one seems to tip (and if you don't, don't bother, it doesn't seem to cheer them up any, or get you much of anything. Used to get some extra drink tickets, but no longer!). A few questions:
1) What is the proper title of this job? Ticket writer is the best I came up with.
2) Do you tip? If so when? When you win? When you place a wager?
3) Any "tips" for on how best to interact with the ticket trolls? (Hey, there is another name.)

They often get tipped when cashing a ticket and sometimes give a subtle hint by paying the last 100.00 in smaller bills.

Ticket trolls???

On-edit: A few months ago there was a brief article in the paper about a ticket writer in Summerlin being a fugitive from justice for several years hiding under a different name. Don't know what the background checks involve, I guess they just have to be accurate and fast.

Quote: DrEntropy

These folks often seem grumpy. It is perhaps the only customer service job in the casino that no one seems to tip (and if you don't, don't bother, it doesn't seem to cheer them up any, or get you much of anything. Used to get some extra drink tickets, but no longer!). A few questions:
1) What is the proper title of this job? Ticket writer is the best I came up with.
2) Do you tip? If so when? When you win? When you place a wager?
3) Any "tips" for on how best to interact with the ticket trolls? (Hey, there is another name.)

1. "Writer"
2. It used to be the sports book was the last safe place in the casino to not worry about tipping. No more. Tips are certainly accepted, and if you don't tip after a big win you risk getting the sarcastic thank you. There is no official tipping etiquette yet for the sports book yet. However, it is safe to only tip on a win, and even then not on a routine basis. Think of it like a tip jar kind of situation. I'd also take into consideration how nice the staff is to you. If you get a grumpy writer then don't tip at all. However, if you get a nice word, like "Congratulations, nice win," then you'll look bad if you don't tip.
3. Sorry, what is a "ticket troll"?

Quote: Wizard

3. Sorry, what is a "ticket troll"?

Sorry about that poor use of words, I had just that day had a especially surly ticket writer. Perhaps he had a bad day. Disregard.

Cheers!