Woman claims she was cheated out of $2.56 million dollar slot win
Quote: ChumpChange\ The techs should have called IGT over before getting around to any respins. I guess it takes weeks for them to show up. Carry your cell phone camera with you when you play slots. It probably errored out trying to double the Jackpot when it shouldn't.
IGT and most other companies have a team dedicated to any casinos where large jackpot machines are located. My company had a two hour window to respond to them no matter where in the country they were located.
Quote: DRichQuote: darkoz
No video surveillance was taken of the event but eyewitnesses including 2 who were unrelated to Plaintiff testified the machine operated like a jackpot hit and then malfunctioned AFTER 20 seconds.
That is surprising as most jurisdictions require all of the large jackpot machines to have camera coverage.
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Apparently not Louisiana where this occurred.
Please refer to last sentence first paragraph
Quote: itsmejeffQuote: darkozthings
The appeal has the facts of that case. It is the only reason I posted that.
As for the udder stuff, this is not just about winning, but also about her emotional distress claim. The company, IGT, made no effort to prevent this situation from occurring. The wheel had an error--a "tilt" in the parlance of slot machinery--yet the only indication was an error message on the very bottom far from the wheel. The win space illumination indicator also remains illuminated. Anyone who say this would assume that the jackpot was won. If you walked by, you would be unlikely to notice the error. Even players are likely directed to "look up." IGT, as the biggest slot machine manufacturer, should have the forethought to understand that these errors can cause severe harm to gamblers. I do not even think neglect is a strong enough word here. The only way to describe IGT's action is malicious.
If I was on the jury, I would no vote the slot win, but yes vote any damages for emotional whatevers.
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Actually no effort to prevent it from occurring, quite the opposite. IGT of all the games makers seems to really push the near misses hard.
Anyone that remembers the original wheel of fortune would probably recall that on most wheel spins, the wheel would always go right over the 1000 to land on the 25 that was conveniently right after the 1000.
Not familiar with this new version, but wouldn’t be surprised if the pointer landing on the jackpot wedge was an intentional near miss gone wrong.
BOMBSHELL PHOTO 👉 Slot Player DENIED $1.2 Million Jackpot Due to Malfunction - Opinion Changed!
Quote: ChumpChangeGamble Smart is back with a Part 3 video that includes a change of heart and a photo of the WOF machine the slot player took of the Jackpot winner. He thinks there is a case to be made for a big payout but for the reel tilt error and whatever that was about which is unknown. He might want to step back and let the courts handle it now but at least he got some original facts into the record.
BOMBSHELL PHOTO 👉 Slot Player DENIED $1.2 Million Jackpot Due to Malfunction - Opinion Changed!
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The guy says in that 3rd video what I said above about the progressive not resetting. He still says she didn't win due to malfunction.
She has a case, he says, because the wheel pointer made her believe she won???? That argument has never flown.
The sings say "malfunction voids ALL pays and play (not all pay and play except emotionally distressing fake wins).
There is no case here other than the lady suffered distressing. I don't believe that will fly.
Quote: darkoz
There is no case here other than the lady suffered distressing. I don't believe that will fly.
Correct. No case as far as the jackpot goes but she will get a small settlement for the "emotional distress". If I had to guess it would be about $50k.
Quote: MichaelBluejaySince no one's mentioned it, I have an article detailing every slot malfunction case (at least all the ones I could find), dozens of them, including the kinds of malfunctions and whether the player ultimately got paid. As usual, no one else on the entire Internet has this.
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Can you start linking to archives of those websites in your site … although archive.org recently got hacked and there’s probably viruses in every website I’ve seen too many of those websites disappear after I’ve referenced them here after I’ve posted them. I’m talking to you mark c. Nicely if that even is your real name.
Quote: MichaelBluejayI embargoed some of the details about this case for a while, but I'm releasing it now. I talked to the player's lawyer and between that and frame-by-frame of some news coverage he pointed me to, I figured out what happened. The player legitimately triggered the bonus wheel spin, but then the bonus wheel malfunction and stopped on the Jackpot slice. I don't think the player has much of a case, but maybe has a shot at IGT, since there are myriad ways that IGT could have prevented the wheel from improperly stopping on the Jackpot slice, and they could have put a plain-English error message on the screen directed at the player, but they chose not to. Those kinds of poor decisions should have some consequences (not $1.2M, but something). Here's my full report.
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But if the wheel stopped on the jackpot slice, doesn't that mean she's owed the $1.2 Million? 🤔💡 I mean, the wheel DID stop on the Jackpot wheel legitimately. This is a VERY different case than the one that happened to a woman named Katrina a few years ago where the game just said,"You win 42 Million," and the ACTUAL.spin she made was just her bet back($2.25) or something like that. 😵💫
Quote: MichaelBluejayI embargoed some of the details about this case for a while, but I'm releasing it now. I talked to the player's lawyer and between that and frame-by-frame of some news coverage he pointed me to, I figured out what happened. The player legitimately triggered the bonus wheel spin, but then the bonus wheel malfunction and stopped on the Jackpot slice. I don't think the player has much of a case, but maybe has a shot at IGT, since there are myriad ways that IGT could have prevented the wheel from improperly stopping on the Jackpot slice, and they could have put a plain-English error message on the screen directed at the player, but they chose not to. Those kinds of poor decisions should have some consequences (not $1.2M, but something). Here's my full report.
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I do not understand how you expect a lockout to work when the reels are already a big source of errors. The best solution for a stop not found error seems to be keeping the reel powered and moving, possibly backward, until the machine is reset. The issue is that the sensors or whatever had no idea what the reel position was. This makes it very hard to keep it from stopping anyplace.
Quote: heatmap
Can you start linking to archives of those websites in your site … although archive.org recently got hacked and there’s probably viruses in every website I’ve seen too many of those websites disappear after I’ve referenced them here after I’ve posted them. I’m talking to you mark c. Nicely if that even is your real name.
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archive.today
ghostarchive.org
Quote: NathanBut if the wheel stopped on the jackpot slice, doesn't that mean she's owed the $1.2 Million? 🤔💡 I mean, the wheel DID stop on the Jackpot wheel legitimately. This is a VERY different case than the one that happened to a woman named Katrina a few years ago where the game just said,"You win 42 Million," and the ACTUAL.spin she made was just her bet back($2.25) or something like that. 😵💫
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That other case was a ticket print, not a win. she had a $2.25 credit on the machine, cashed it, and the machine underflowed (computer term) to a really, really big number. It appears that slot machines use 32-bit unsigned integers for the amount of money installed and then divide by 100 (or how many centavos the currency has) to display them. This is sort of described in his article, but it should be much more clearly clarified, like butter.
Quote: itsmejeff[
Quote: NathanBut if the wheel stopped on the jackpot slice, doesn't that mean she's owed the $1.2 Million? 🤔💡 I mean, the wheel DID stop on the Jackpot wheel legitimately. This is a VERY different case than the one that happened to a woman named Katrina a few years ago where the game just said,"You win 42 Million," and the ACTUAL.spin she made was just her bet back($2.25) or something like that. 😵💫
link to original post
That other case was a ticket print, not a win. she had a $2.25 credit on the machine, cashed it, and the machine underflowed (computer term) to a really, really big number. It appears that slot machines use 32-bit unsigned integers for the amount of money installed and then divide by 100 (or how many centavos the currency has) to display them. This is sort of described in his article, but it should be much more clearly clarified, like butter.
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So, Katrina CASHED out her ticket BEFORE the malfunction happened and she wanted to be paid about 42 Million? 😵💫🤨🥴🧐 WTF? 😵💫🤨🥴🧐
Quote: NathanQuote: itsmejeff[
Quote: NathanBut if the wheel stopped on the jackpot slice, doesn't that mean she's owed the $1.2 Million? 🤔💡 I mean, the wheel DID stop on the Jackpot wheel legitimately. This is a VERY different case than the one that happened to a woman named Katrina a few years ago where the game just said,"You win 42 Million," and the ACTUAL.spin she made was just her bet back($2.25) or something like that. 😵💫
link to original post
That other case was a ticket print, not a win. she had a $2.25 credit on the machine, cashed it, and the machine underflowed (computer term) to a really, really big number. It appears that slot machines use 32-bit unsigned integers for the amount of money installed and then divide by 100 (or how many centavos the currency has) to display them. This is sort of described in his article, but it should be much more clearly clarified, like butter.
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So, Katrina CASHED out her ticket BEFORE the malfunction happened and she wanted to be paid about 42 Million? 😵💫🤨🥴🧐 WTF? 😵💫🤨🥴🧐
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No, it happened at NYC Resorts World which is a class 2 racino.
There are no handpays. Instead jackpots spit out a voucher to go to the cashier.
However jackpots over $5000 require an attendant to key the machine first. And over $10,000 require a supervisor and surveillance footage review.
This woman spun, got a ticket for $42 million which just popped out without all those extra steps and she walked to the cashier. They knew right away it was a malfunction.
In addition, the NYS racinos send their wagers through a central computer in Albany so THAT location had the proper amount of her win stored (about $2.33).
And state law and lottery regulations prohibited payments of anything beyond the actual recorded win. The only thing the casino could legally do was offer her the $2.33 and a generous steak dinner.
I have no idea what you're on about. If you noticed a dead link, let me know and I'll try to find a working link. And no, my name is Michael Bluejay, the dead giveaways being my username here, the top of every page on my site were it says "Michael Bluejay's Easy Vegas", and the byline under every article that says "All articles on Easy Vegas are by Michael Bluejay".Quote: heatmapCan you start linking to archives of those websites in your site … although archive.org recently got hacked and there’s probably viruses in every website I’ve seen too many of those websites disappear after I’ve referenced them here after I’ve posted them. I’m talking to you mark c. Nicely if that even is your real name.
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Ding ding ding! That's an obvious precaution...but apparently not obvious to IGT. And in the case where the controller can't communicate with the wheel, then TURN OFF THE LIGHT ON THE ARROW THAT POINTS TO THE SLICE. Duh. Also, I can imagine a failsafe that ensures the wheel stops on ANYTHING but the jackpot slice in the case of a communication error.Quote: itsmejeffI do not understand how you expect a lockout to work when the reels are already a big source of errors. The best solution for a stop not found error seems to be keeping the reel powered and moving, possibly backward, until the machine is reset. link to original post
No, the wheel did NOT stop on the Jackpot slice legitimately. I was very clear, both here in in my article, that the wheel stopped on the jackpot slice because of a malfunction.Quote: NathanBut if the wheel stopped on the jackpot slice, doesn't that mean she's owed the $1.2 Million? 🤔💡 I mean, the wheel DID stop on the Jackpot wheel legitimately. link to original post
Quote: NathanSo, Katrina CASHED out her ticket BEFORE the malfunction happened and she wanted to be paid about 42 Million? 😵💫🤨🥴🧐 WTF? 😵💫🤨🥴🧐
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Quote: darkozNo, it happened at NYC Resorts World which is a class 2 racino.
There are no handpays. Instead jackpots spit out a voucher to go to the cashier.
However jackpots over $5000 require an attendant to key the machine first. And over $10,000 require a supervisor and surveillance footage review.
This woman spun, got a ticket for $42 million which just popped out without all those extra steps and she walked to the cashier. They knew right away it was a malfunction.
In addition, the NYS racinos send their wagers through a central computer in Albany so THAT location had the proper amount of her win stored (about $2.33).
And state law and lottery regulations prohibited payments of anything beyond the actual recorded win. The only thing the casino could legally do was offer her the $2.33 and a generous steak dinner.
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There was no ticket. the only "evidence" of any amount possibly owed was the photo of the screen message. This is what Bookman's counsel referred to in her case against Resorts World, Genting, and IGT. They are quite vague about what led up to message and the news articles about this are terrible, so it is impossible to put together a chain of events.
The case was dismissed in 2017, but reopened in 2023 with the same law firm representing her.
documents and filings
The New York lottery is out of Schenectady.
editin' and discreditin':
So I knew I was right because I always am 99.99999999999910% of the time.
Read the affidavit of Christopher Jones, the property ops gent from the "casino" (it is a vlt parlor), to support defendants' motion to dismiss:
https://iapps.courts.state.ny.us/fbem/DocumentDisplayServlet?documentId=8n0GUsg3lHmpSNODS1WcSg==
signed, sealed, and delivered like a christmas sausage!
Quote: MichaelBluejayDing ding ding! That's an obvious precaution...but apparently not obvious to IGT. And in the case where the controller can't communicate with the wheel, then TURN OFF THE LIGHT ON THE ARROW THAT POINTS TO THE SLICE. Duh. Also, I can imagine a failsafe that ensures the wheel stops on ANYTHING but the jackpot slice in the case of a communication error.Quote: itsmejeffI do not understand how you expect a lockout to work when the reels are already a big source of errors. The best solution for a stop not found error seems to be keeping the reel powered and moving, possibly backward, until the machine is reset. link to original post
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As one who has programmed many slot machines and top boxes, the one mistake in your thinking is "if the machine can't communicate to the top box, turn off the pointer". The problem is the pointer is linked to the top box and if you can't communicate with it you can't turn off the pointer. Generally the way those work is that they are two distinct black boxes that talk to each other. When communication is lost there is zero control available at that point. A proper design would have the top box completely shut down if it loses communication with the slot machine. Sadly, if it wasn't designed that way it is too late to fix it until they redesign the platform.
Quote: itsmejeffQuote: NathanSo, Katrina CASHED out her ticket BEFORE the malfunction happened and she wanted to be paid about 42 Million? 😵💫🤨🥴🧐 WTF? 😵💫🤨🥴🧐
link to original postQuote: darkozNo, it happened at NYC Resorts World which is a class 2 racino.
There are no handpays. Instead jackpots spit out a voucher to go to the cashier.
However jackpots over $5000 require an attendant to key the machine first. And over $10,000 require a supervisor and surveillance footage review.
This woman spun, got a ticket for $42 million which just popped out without all those extra steps and she walked to the cashier. They knew right away it was a malfunction.
In addition, the NYS racinos send their wagers through a central computer in Albany so THAT location had the proper amount of her win stored (about $2.33).
And state law and lottery regulations prohibited payments of anything beyond the actual recorded win. The only thing the casino could legally do was offer her the $2.33 and a generous steak dinner.
link to original post
There was no ticket. the only "evidence" of any amount possibly owed was the photo of the screen message. This is what Bookman's counsel referred to in her case against Resorts World, Genting, and IGT. They are quite vague about what led up to message and the news articles about this are terrible, so it is impossible to put together a chain of events.
The case was dismissed in 2017, but reopened in 2023 with the same law firm representing her.
documents and filings
The New York lottery is out of Schenectady.
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The machine message in that complaint read "printing cash receipt for $42...." which if it didn't actually print is nonetheless more evidence of a malfunction.
There is NEVER a message saying "cash receipt printing " when a jackpot is won at any NYC lottery facility. A message would pop up that says "hand pay" or "limited voucher" and "wait for attendant" if over $5000.
The term "hand pay" however is at best referring to keying the machine to get paid because the slot will then spit out a slot voucher for you to take to the cashier.
My biggest win at a NYS lottery casino was for $33,000 and it was still a voucher to take to cashier.
And the machine doesn't even have a $42 million payout so this law firm is really dumb.
As I have said many times on here, being a lawyer doesn't make you smart.
First off, I acknowledge and respect your considerable experience in game development. I'm especially glad that an expert is participating in this thread.Quote: DRichAs one who has programmed many slot machines and top boxes, the one mistake in your thinking is "if the machine can't communicate to the top box, turn off the pointer". The problem is the pointer is linked to the top box and if you can't communicate with it you can't turn off the pointer. Generally the way those work is that they are two distinct black boxes that talk to each other. When communication is lost there is zero control available at that point. A proper design would have the top box completely shut down if it loses communication with the slot machine. Sadly, if it wasn't designed that way it is too late to fix it until they redesign the platform.
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As you said, it's not necessary to selectively turn off just the light on the slice indicator, the whole top box could be powered down, and if it is, then certainly the slice indicator goes dark along with everything else.
I think IGT should have designed the machine with at least three obvious differences:
(1) Spin the wheel continuously if it loses communication with the game controller.
(2) Power down all the lights in the event of a tilt, except the video screen to display the message.
(3) Target the wording of the error message clearly and unambiguously to the PLAYER (not to the slot attendant).
Even if they do these things going forward, there's still the problem of a gazillion machines already on the floor. The question for them then is, how much would it cost them to retrofit the existing machines, versus how much they're paying to defend against Roney Beal's lawsuit (and any other similar lawsuits that could arise from the same problem)? I'm guessing that retrofit would cost more, so they're just gonna take their lumps.
Quote: MichaelBluejay
Even if they do these things going forward, there's still the problem of a gazillion machines already on the floor. The question for them then is, how much would it cost them to retrofit the existing machines, versus how much they're paying to defend against Roney Beal's lawsuit (and any other similar lawsuits that could arise from the same problem)? I'm guessing that retrofit would cost more, so they're just gonna take their lumps.
The cost would be minimal. Probably just a chip change on the topbox. Of course, making the change would be simple but the approval process might take some time unless they could declare it an "emergency" change and the Nevada gaming would probably allow them to install it while the approval process is in progress. I don't know if all of the jurisdictions allow "emergency" approvals or if they would just shut the game down.
