Bovada Won't Acknowledge My $5000 Slots Win

So I laid some sports bets down on the packers falcons game and lost my $500. But on deposit I used the $500 match. So I go into the casino and see what I have to play through for this bonus and it is 25k!! Not wanting to spend my life on slots I dial up some $100 dollar spins.

And bang! I score big. I hit the 15 free spins at 3x multiplier, so that already is a $600 spin plus whatever I win on the coming $4500 dollars worth of free spins ($100x3x15). The animation comes up, I cheer, and then nothing. The hand ends. No free spins or $600.

After warring with bovada they finally find the hand and send it to tech staff... and they say I experienced a "graphical error." What the hell is a graphical error on a slot machine??? The entire game is about matching graphical images. There is no such thing as a graphical error in my opinion. If anyone has ideas of how to get paid out for this or who to send it to let me know, otherwise take this as a warning that bovadas slots are rigged and they can just decide not to count your biggest wins.

This was from my phone, I also have a screen shot.

I played one more hand, saw I wasn't credited and then stopped. To make it worse, bovada then told me I had an "open session" and to just play some more spins and I would be credited. So I tried like 4 separate sessions to trigger the free spins, lost the rest of my deposit, then stopped. They are now ignoring the issue.

I will try to post a link in the comments to the spin.

I am unable to post a link because it is a new account. I have posted it to imgur with this same user name.

The packers scammed you too.

I posted about this issue with online casinos and dealt with it first hand. I posted screen shots at the time but not sure what the thread was.

basically after confirming with some programmers, sometimes there is a lag in connection issue and it causes a graphic malfunction which looks like it shows on your screen but it really doesn't
ill have to go back and try and find what I posted

This is the first time I hear a graphical error and I would say their is no such thing like that. If they just told you its a program error it might be acceptable given that modern slot machine runs under a computer program. I think they are just making a bad excuses with you so they won't pay you.

Quote: Wizardofnothing

I posted about this issue with online casinos and dealt with it first hand. I posted screen shots at the time but not sure what the thread was.

basically after confirming with some programmers, sometimes there is a lag in connection issue and it causes a graphic malfunction which looks like it shows on your screen but it really doesn't
ill have to go back and try and find what I posted

yeah right, and instead of a "time out" box they show a "Jackpot" picture.

trying to figure out if it was a graphics error or a programming error is a hopeless endeavor. the way to look at this situation is to understand your relationship with Bovada (and the vast majority of all other online casinos). The relationship is not the normal one of customer and service provider or customer and retailer. the correct way to look at your relationship is this: Bovada is the King and you are the peasant. the only question is will Bovada be a good King or a bad King. And the answer is very often: Bovada will be a good King unless you win a lot of money. then Bovada will be a bad King.

This is pretty concerning - especially that they told you to "go bet more and then hopefully you'll be credited." That sounds shady.

We need to see your proof though before jumping to any conclusions... You can still post your link just all broken up like "www . img . xxx . thisismypic .jpg" and one of us can connect the dots to post the picture. I hope you saved your communications with them and would post those as well. That should help get to the bottom of this pretty quickly.

This is a graphic error

https://imgur.com/gallery/Yb277

Quote: Romes

We need to see your proof though before jumping to any conclusions...

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I looked up BovadaScammedMe on imgur and BovadaScammedMe017 came up. No pics, account made in January.