A rant on a RBF & Re*arded cashier

This is my rant. Apparently some people can't add $297.5 and $2.5 in their heads.

I hate it when I see RBF in any customer service and that person is the only available person. That was the case at this cashier cage at a Caesar casino. Not only was she old, RBF, but also projects an aura of unintelligence that I do not know how to describe with words. And I'm able to see all that before I approached the cage, nonetheless I had no other choice.

I played both video poker and blackjack and had a $297.5 printout voucher, and a $2.5 pink chip. I go to the RBF and gave her both, and said I want 3 big bills of $100. She pushed back my pink chip without saying a word. I pushed it back to her and said "combine them together and that's $300". She said "hold on you're confusing me", and then "I'm going to do them one at a time".

The she scanned the voucher, went into the drawer and pulled out 2x100, 1x 50, 2x 20, 1x 5, 2x1, and 2 quarters. Put them on the table and counted them out loud one bill at a time, and then pushed them to me. I said keep them on the counter, she said "no you take them". I had no choice but to push them a bit away from her but still on the counter. She then took the pink chip and "dealt out" 2x $1 and 2 quarters and pushed them to me. I then took the 2x $100 from the pile and pushed the rest towards her. And she looked at me with that RBF face in a condescending tone "I don't understand what you want me to do with this". I said "I want a big bill for this". She said "I don't know how much that is". I said "you just gave that to me". She then counted every single bill she just gave to me, which never left the table, one, ten, twenty, fifty... one hundred. Taking 5 seconds on every move. And finally gave me a $100 bill. And then had the nerves to ask me "Why are you looking at me like that". I left the cage without saying anything.

Why do casinos hire such incompetent people? Wasted 10 minutes of my life.

Quote: IWannaBeAP

Why do casinos hire such incompetent people? Wasted 10 minutes of my life.
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What's the rush? Perhaps running late to perform a life or death brain operation on some world leader? About to miss a flight to accept a Nobel Prize? On the verge of missing a bid closing on a multi billion dollar private equity deal? Or perhaps in danger of missing 4:30 cutoff for the $7.99 early-bird special at Denny's?

You can’t treat a casino cage clerk the same way you can treat a clerk at a convenience store.

There are far too many rules and procedures, and cameras watching every step.

One rule about cage transactions is that chip cashing and voucher cashing has to be done in two separate steps.

You could’ve avoided all that aggravation by giving the clerk just the pink $2.50 chip first. Get that cash. Then you can give her that cash along with the $297.50 voucher to get your three Benjamins.

——

What’s RBF?

wow you guys are defending the cashier who is totally in the wrong lmao.

If i'm the supervisor I'd fire that cashier

I like DJ Teddy's explanation.

If you really "wannabeAP," you gotta work on your patience. I'm guessing you had a rough day at the casino and you were just looking for a reason to be upset. Incompetent casino employees are a dime a dozen. Get used to it, and stop using the word retarded. Censoring one letter doesn't make it right.

Quote: IWannaBeAP

… Not only was she old …

I’m sure you could have come up with a few more bigoted attributes if you put your mind to it.

Quote: DJTeddyBear

What’s RBF?
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I politely suggest "Don't answer that."

I also agree with cashing the chip first.

Tangential observation for IWannaBeAP: The "EQ" component of your game can be much harder to develop than the technical aspects, but it can make things go much more smoothly.

Quote: Dieter

Quote: DJTeddyBear

What’s RBF?
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I politely suggest "Don't answer that."

I also agree with cashing the chip first.

Tangential observation for IWannaBeAP: The "EQ" component of your game can be much harder to develop than the technical aspects, but it can make things go much more smoothly.
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I learned something new: EQ=Emotional intelligence.
And Wikipedia explained RBF to me.

As DJTeddyBear Says, these Cashiers have very strict protocols. Doing what we know to be obvious might get them on a disciplinary. They can't allow themselves to get confused. https://www.youtube.com/watch?v=1Uaw88H0AmE

RBF was new slang to me too. It's obviously not common enough around that we all needed to look it up.

Man, it was more offensive than I imagined.

It doesn't stand for Room, Beverage, Food!

For the Google deficient the R stands for Resting and the F stands for Face and the Middle letter is a more well known derogatory for a woman

That should be enough for you to figure it out.

There has got to be a better term for a perpetual cheery scowl.

Quote: darkoz

It doesn't stand for Room, Beverage, Food!

That is what I was thinking. I guess we are old and not cool.

We can all google 'RBF definition.' Let's avoid getting more explanatory than that.

While I don't condone calling them names, I understand your frustration. I recently had to cash out $1300 in chips and was power walking to the cage as I saw an elderly person with a stack of slot tickets approaching the One window.

There was NO line and nobody else approaching so I went to the left of the stanchion instead of all the way around to the right. I then went behind the stanchion then and waited for the cashier to wave me over, which she did not. So I walked up, place the chips down nicely and said "Hi, can I have large bills please?"

She gave me "That Face" and said "The line starts from the back!" I literally looked and that ONE elderly person holding the slot tickets was the only person. So I took one step back and said to the elderly person fumbling through their pocketbook, "Do you mind if I cash this money real quick?" She said "Sure". So I walked back and put the chips down and said assertively... CHANGE PLEASE!

Now said cashier couldn't assert what little power in life she had and quickly gave me those large bills she could have easily done 30 seconds earlier! I guess my point is, sometimes it pays to be Polite as ONE person might acquiesce!

Quote: 7NeverWins

I guess my point is, sometimes it pays to be Polite as ONE person might acquiesce!
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In my experience, it almost always pays to be polite.

Being angry does not excuse impoliteness. A polite angry person will get better service than a rude but apparently otherwise cheerful one.

Quote: 7NeverWins

While I don't condone calling them names, I understand your frustration. I recently had to cash out $1300 in chips and was power walking to the cage as I saw an elderly person with a stack of slot tickets approaching the One window.

There was NO line and nobody else approaching so I went to the left of the stanchion instead of all the way around to the right. I then went behind the stanchion then and waited for the cashier to wave me over, which she did not. So I walked up, place the chips down nicely and said "Hi, can I have large bills please?"

She gave me "That Face" and said "The line starts from the back!" I literally looked and that ONE elderly person holding the slot tickets was the only person. So I took one step back and said to the elderly person fumbling through their pocketbook, "Do you mind if I cash this money real quick?" She said "Sure". So I walked back and put the chips down and said assertively... CHANGE PLEASE!

Now said cashier couldn't assert what little power in life she had and quickly gave me those large bills she could have easily done 30 seconds earlier! I guess my point is, sometimes it pays to be Polite as ONE person might acquiesce!
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My guess is the cashier saw the person with the slot tickets walking between the ropes and then saw you race to beat them by taking a shortcut around the wrong side.
Just a guess. Of course you’ll tell me I’m wrong.

Nope, I was well ahead of them and did not see the need to go all the way around the maze just to end up the same place walking straight ahead would get me. By the time the cashier acknowledged me said old person was still several feet away.

It's like Ben Stiller at the airport during the ending of Meet the Parents where he runs into the Flight Attendant who tells him to wait in line, and there is No line!

I did have a similar waiting in line situation at the empire state building.

It was for a simulator ride and there was maybe 25 people waiting. The ropes were clearly for a few hundred people so I would have had to Walk back and forth a number of times to get behind the last person.

So I went under the ropes and when I stepped behind the very last person a security guard told me he was evicting me for cutting the line.

He was so ridiculously adamant I had to call a manager. The guard told his manager he observed me cutting in line and I pointed out I was the LAST person on the line.

At which point the manager just waved the guard away and walked away without a word.

#commonsenseisnotsocommon but yeah, politeness / humbleness even if you are just trying to get something for nothing will payoff +EV

I can’t remember being annoyed by a casino worker.

Quite the opposite…I’m usually amazed at the speed of the cashiers, for example. They count out thousands of dollars so fast that I almost need instant replay

Quote: darkoz

RBF was new slang to me too. It's obviously not common enough around that we all needed to look it up.

That should be enough for you to figure it out.
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I'm around specific types of girls a lot and that term gets thrown around my social circles all the time.

It's surprisingly accurate to assess someone's personality by looking at their face. I actually had a discussion with a doctor about this (oral surgeon) and it looks like there are physical reasons why being a B in general leads to RBF. Look up Davis's law and Wolff's law.

Regarding hiring RBFs in general. I don't understand why any manager would put them in customer support position. Yet, the front desks of all the businesses I've been to, are almost 100% female. And the RBF% of the women working at the front desks is significantly higher than the RBF% of women in the general population. I've noticed this trend in casino cages as well. There are some nice ones that smile, but many of them are RBFs.

If I must hire a RBF for whatever reason, I'd put them in the back, not in the front where they are interacting with the customers. They ruin the atmosphere for the customer and makes it less likely for the customer to patronize the business.

Ironically, I can partially answer my own question. For some strange reason, I've noticed a trend that RBFs are great at following orders. Horrible problem solvers they are. Horribly inflexible they are. But at least they follow orders like a robot.

Nonetheless if I'm a business owner I'd never put a RBF in visible sight of customers.

Quote: VladPutin

Quote: darkoz

RBF was new slang to me too. It's obviously not common enough around that we all needed to look it up.

That should be enough for you to figure it out.
link to original post

I'm around specific types of girls a lot and that term gets thrown around my social circles all the time.

It's surprisingly accurate to assess someone's personality by looking at their face. I actually had a discussion with a doctor about this (oral surgeon) and it looks like there are physical reasons why being a B in general leads to RBF. Look up Davis's law and Wolff's law.

Regarding hiring RBFs in general. I don't understand why any manager would put them in customer support position. Yet, the front desks of all the businesses I've been to, are almost 100% female. And the RBF% of the women working at the front desks is significantly higher than the RBF% of women in the general population. I've noticed this trend in casino cages as well. There are some nice ones that smile, but many of them are RBFs.

If I must hire a RBF for whatever reason, I'd put them in the back, not in the front where they are interacting with the customers. They ruin the atmosphere for the customer and makes it less likely for the customer to patronize the business.

Ironically, I can partially answer my own question. For some strange reason, I've noticed a trend that RBFs are great at following orders. Horrible problem solvers they are. Horribly inflexible they are. But at least they follow orders like a robot.

Nonetheless if I'm a business owner I'd never put a RBF in visible sight of customers.
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Well if we are going to be crude why not just call them RCF's. Might as well go all the way. And we call the guys RAF's.

Except for entertainment venues like television personalities or modeling I don't think employees should be picked based on their face.

As to the OP, for all you know the woman was promoted because she refused to violate protocol when pressured by a rude guest.

It's real.

https://www.cnn.com/2016/02/03/health/resting-bitch-face-research-irpt

RCF is more like it.

Quote: DJTeddyBear

(snip) What’s RBF?
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Think Grumpy Cat, but on a human.

Sorry I'm late to this, I was in Cherokee doing the 5xTC runaround. General comment: never has the casino labor shortage become so apparent.

Quote: VladPutin

(snip)
Regarding hiring RBFs in general. I don't understand why any manager would put them in customer support position. Yet, the front desks of all the businesses I've been to, are almost 100% female.
(snip)
If I must hire a RBF for whatever reason, I'd put them in the back, not in the front where they are interacting with the customers. They ruin the atmosphere for the customer and makes it less likely for the customer to patronize the business.
(snip)
Nonetheless if I'm a business owner I'd never put a RBF in visible sight of customers.
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I think you would very quickly find youself with a labor lawsuit on your hands. If the workers were unionized, then you could easily trigger a strike.
There are a number of factors at play here.
1. Front desks tend to employ females because, as a general rule, men react to women in a positive manner, and women tend to be empathetic as well as operating well within a rules-bounded environment. This is why girls tend to to better in school then boys--they follow rules far better.
2. Union jobs have a strict hierarchy for filling. One must first be qualified, then must have the seniority to bid on it. In higher paying positions (and I would guess cashier is pretty far ahead of dealer), you can bet that everyone's watching the roster looking for an opening.
3. American labor law (both regular and unionized) generally prohibits job placement based on what you are, and is more flexible on what you've done. Sticking someone in the back for an attribute gets shot down, while putting someone there for documented customer feedback is usually upheld.

Look, I get your reasoning. Everyone wants to come into a business with happy, attractive people greeting them. Thing is, it's not the 1930s any more. If Marty Feldman (Eye-gore) wants to be a cashier, is qualified, has seniority, and is polite to the customers, he can sue to be there, even if his appearance tends to depress restaurant bookings.

Wearing masks during Covid hid many of the RBFs.

Quote: Hunterhill

Wearing masks during Covid hid many of the RBFs.
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I hadn't considered this, but I do notice that some non-smizing cashiers are choosing to continue wearing masks.

Update: I filed a complaint of this RBF to her manager. Her manager apologized and said they're aware of the problems. The manager said she (RBF) has 2 other pending complaints for extreme inefficiency and 4 pending complaints for rudeness. She said it actually got to the point where some regulars would refuse to cash out with her and wait longer in line for a different cashier. She said they are currently working on fixing the RBF's behaviors and apologized once again for the incident I had with the RBF. I half jokingly said maybe they should put in the necessary skills list "ability to smile" when hiring new people. She laughed and said she agree.