HKrandom
HKrandom
Joined: Oct 1, 2010
  • Threads: 18
  • Posts: 130
December 4th, 2010 at 2:40:20 AM permalink
A few days I tried depositing $100 into my new PinnacleSports account using EntroPay but I misstyped my name when entering the details. PinnacleSports charged $100 to my EntroPay but refuses to add the money into my account because I misstyped my name and EntroPay says it will take 30 days to get my refund due to Visa policies. PinnacleSports says they do this to protect players... how is it protecting me if they take my money for 30 days without letting me use it and even charge me for the service? I have been emailing both companies over the past few days and they all have policies that prevents them from helping me.
Wizard
Administrator
Wizard
Joined: Oct 14, 2009
  • Threads: 1365
  • Posts: 22697
December 4th, 2010 at 2:58:41 AM permalink
I'd accept the 30-day policy. There is a lot of fraud committed by players, which they are trying to protect themselves from. Add to that the delays that come with payment processing, and mistakes can take a while to resolve. I think Pinnacle is saying they are trying to protect you against somebody else making a charge with your credit card.
It's not whether you win or lose; it's whether or not you had a good bet.
HKrandom
HKrandom
Joined: Oct 1, 2010
  • Threads: 18
  • Posts: 130
December 4th, 2010 at 3:01:56 AM permalink
But they charged my credit card nonetheless, so they didn't really protect me.
FleaStiff
FleaStiff
Joined: Oct 19, 2009
  • Threads: 265
  • Posts: 14484
December 4th, 2010 at 4:37:54 AM permalink
Mistype entering your email account if you want to... but not at a bank or casino site.
Its an expensive few moments of inattention.
HKrandom
HKrandom
Joined: Oct 1, 2010
  • Threads: 18
  • Posts: 130
December 7th, 2010 at 9:55:47 PM permalink
Pinnaclesports just sent me a refund. That was faster than I anticipated. I tried depositing again and it worked this time.
DeMango
DeMango 
Joined: Feb 2, 2010
  • Threads: 28
  • Posts: 2661
December 8th, 2010 at 5:11:24 AM permalink
Is this method of paying open to US players?
When a rock is thrown into a pack of dogs, the one that yells the loudest is the one who got hit.
Wizard
Administrator
Wizard
Joined: Oct 14, 2009
  • Threads: 1365
  • Posts: 22697
December 8th, 2010 at 5:54:39 AM permalink
Quote: DeMango

Is this method of paying open to US players?



They don't knowingly accept US players. You have to go through an agent, which they turn a blind eye to.
It's not whether you win or lose; it's whether or not you had a good bet.

  • Jump to: