BlackjackLover
BlackjackLover
Joined: Oct 2, 2018
  • Threads: 9
  • Posts: 149
December 15th, 2018 at 4:37:55 PM permalink
I had requested a withdrawal to my ecoPayz account and waited for 3 days, then my withdrawal request was reversed. My account is verified. I contacted the customer support, and the representative told me that I need to send them a screenshot of my ecoPayz account. I had contacted the customer support before my withdrawal request was reversed to ask about it, and the representative had told me that there had been no problem. I emailed them a screenshot of my ecoPayz account, and a representative told me that I had to wait for another 72 hours. This doesn't make sense as I had already waited for more than 72 hours.

According the their website, they aim to review all withdrawal requests within 72 hours. In my experience, this is misleading. They don't aim to review withdrawal requests "within" 72 hours; 72 hours is a pending time. They will only look at them after that period, and if there is any problem, they will reject the requests without asking, and the subsequent withdrawal requests will be pending for another 72 hours.

I still haven't received my money. It's clear that they don't want their customers to receive money as soon as possible.
Bellaing
Bellaing
Joined: Feb 15, 2017
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BlackjackLover
December 17th, 2018 at 6:57:09 AM permalink
Never heard about BlackDiamond, but I have many successful withdrawals from Miami and Slotocash without any problems which are also Deckmedia casinos.
BlackjackLover
BlackjackLover
Joined: Oct 2, 2018
  • Threads: 9
  • Posts: 149
December 17th, 2018 at 9:29:06 AM permalink
Thank you for the information. That's a bit reassuring. It was my first withdrawal request, so I was worried when it was reversed. My latest withdrawal request has been approved, and I have received the money. Do Sloto'Cash and Miami Club also have a pending time of 72 hours?
Last edited by: BlackjackLover on Dec 17, 2018
Bellaing
Bellaing
Joined: Feb 15, 2017
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BlackjackLover
December 18th, 2018 at 5:23:07 AM permalink
The longest period I had to wait at Miami was 24h..
BlackjackLover
BlackjackLover
Joined: Oct 2, 2018
  • Threads: 9
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December 20th, 2018 at 6:56:45 AM permalink
What about Sloto'Cash?
BlackjackLover
BlackjackLover
Joined: Oct 2, 2018
  • Threads: 9
  • Posts: 149
December 21st, 2018 at 8:46:33 AM permalink
A similar story happened on Box 24 Casino, another Deckmedia casino. My account is verified. I requested a withdrawal to my ecoPayz account and sent them a screenshot of my ecoPayz account and then waited for 3 days, then my withdrawal request was reversed. This time a representative told me that it was because of an additional verification process; my account was randomly selected for the additional verification process. The representative told me to submit a withdrawal request again and wait up to 10 business days. It's not mentioned anywhere on the website that the verification process will take up to 10 business days. According to the website, this procedure can be performed up to twice per year.
Last edited by: BlackjackLover on Dec 21, 2018
BlackjackLover
BlackjackLover
Joined: Oct 2, 2018
  • Threads: 9
  • Posts: 149
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Zuga
January 10th, 2019 at 1:36:52 PM permalink
I received my money in case anyone is wondering.

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