Bovada not paying $4,000 craps win

So I have had $200 in my account for a couple of months. I got on a stupid hot craps run and took it up to $8,500. When I stopped I was right at $4,000. The next day I could not log into my account. It says my account is temporarily disabled and under investigation after they found suspicious activity on my account. It also states I should call them.

I have called several times and been very polite. They will give me no reason for the investigation and even worse no timeline for a resolution. I have lost thousands to them over the years and this is sickening.

Has anyone else had issues like this?

They have had my account locked for about a month now.

Quote: Boosted

So I have had $200 in my account for a couple of months. I got on a stupid hot craps run and took it up to $8,500. When I stopped I was right at $4,000. The next day I could not log into my account. It says my account is temporarily disabled and under investigation after they found suspicious activity on my account. It also states I should call them.

I have called several times and been very polite. They will give me no reason for the investigation and even worse no timeline for a resolution. I have lost thousands to them over the years and this is sickening.

Has anyone else had issues like this?

They have had my account locked for about a month now.

Just curious, were you using a bonus of any kind?

I've played on Bodog/Bovada for years and used to think they were the best. I don't quite curse them now, but they lost a TON of my respect in the past year or two. They basically treat any "bigger" winner as a cheater, from my perspective. Almost like they don't believe anyone could actually bet more than $10 and actually win!

In the end they did pay me, but it's a fight which it shouldn't be... Every step of the way they're hoping you just get tired and go away quietly and then they can just "steal" your money essentially. Just keep calling, keep asking, and definitely Private Message Zuga and/or the Wizard as they have reps that can hopefully get to the issue/resolution much faster.

No bonus at all. A day later they added a playing bonus to my account for playing so much. It was like $260 but it was nothing I signed up for or asked for. It actually took some digging to figure out where the extra money came from.

That is how I feel as well. I was eventually table maxing online craps for $1,000 a roll. It was ridiculously stupid and probably shouldn't have worked but it did.

I've been playing on Bovada for 10 years. I have never had anything close to the kind of difficulties described. The biggest individual cashout I've had was the 3k maximum, so your mileage may vary with 4k.

But I'm surprised. I've always been impressed with their customer service.

I'm sure they have a legitimate reason for the investigation. I'd suggest we give the investigation a week and if it isn't done, or the results not to your satisfaction, then I'll explain how to file a complaint through our end.

Quote: Wizard

I'm sure they have a legitimate reason for the investigation. I'd suggest we give the investigation a week and if it isn't done, or the results not to your satisfaction, then I'll explain how to file a complaint through our end.

I have been very polite every time I call. I have not seen anyone in a situation like mine get ripped off by them so I am staying hopeful. It has been almost a month already but I will post updates for sure.

Quote: Boosted

I have been very polite every time I call. I have not seen anyone in a situation like mine get ripped off by them so I am staying hopeful. It has been almost a month already but I will post updates for sure.

Consider the money gone. It's an internet casino.

Quote: Joeshlabotnik

Consider the money gone. It's an internet casino.

That's just an absurd statement.

There can be good value online. I would bet the percentage of people not paid online is low compared to the people who have successfully been paid without issue. Obviously I think anyone not getting paid is complete BS.

Affiliates should demand a zero tolerance policy and black list an online casino until that casino makes things right.

Affiliates shouldn't continue to promote repeat offenders.

I don't understand how any affiliate can justify promoting a casino that continues to have major issues. It would be like recommending a restaurant that keeps giving people food poisoning and or horrible food.

Affiliates shouldn't promote online casinos who have ambiguous/ unfair T&C's or at least they should point out the fact that they have sketchy unfair T&C's.

Regarding the OP, we don't know all the details yet, sometimes people don't read all the terms and conditions. IE. They used a bonus on ineligible table games. (He could of had a bonus and didn't know it). Perhaps he used a VPN. Maybe his information didn't match up on his fax back form. I don't know and im.not saying he didn't do everything right.

I absolutely don't agree with all the BS terms and conditions many online casinos have.

As far as BV goes....
I have Never been stiffed by BV. IMO they have been the best online casino.

They have had very few problems in all the years.

I have had more problems getting paid from just one B&M LV casino alone

.Just a few examples of things that have happened at B&M casino's multiple times.....

I have been denied cashing out large tickets because I didn't use my player's card. I have been denied payments on completed promotions after the fact. They have retroactively changed promotions knowing I was about to complete them or I already did. I have been cheated in drawings.

I have been playing BV since it was Bodogs, possibly over 10 years with +EV.(I stoped playing for about 3 years in the middle and haven't played much since they completely changed the bonus structure) .

I have cashed out at least 50 times at BV. One time it took 6 weeks to get paid because of the payment processing problem due to the online calino banking crackdown.
Been paid as fast as 5 days by check. Normally it only took 1 to 2 weeks.

I know many others who have never had a problem.


I don't suggest cashing out more than $2500 at one time.

IMO.

1) Put LESS online than you feel comfortable with losing.

2) Don't keep running your balance up to an amount that would be a heartbreak if you didn't get paied.

3) Don't assume it's random, assume it's not. Assume 9/6 JOB is really equivalent to 8/5 JOB.

4) Assume the Table games you are playing are 1%-3% worst than it should be.

5) Don't bet big online (unless its part of a +EV bonus strategy).

6) Don't treat all online casino's equal some are much much worst than others.

7) Your betting system doesn't work anyways, but it will probably lose much faster and even more online.

8) Lots of people win have fun and get paied online without a problem. It's better than playing live keno, the lottery and scratchers and various horibal stuff. (See Illinois lottery scandal)

9) You absolutely CAN make money AP'ing online.

10) Play with online casinos that have a good reputation.

Quote: AxelWolf

That's just an absurd statement.

There can be good value online. I would bet the percentage of people not paid online is low compared to the people who have successfully been paid without issue. Obviously I think anyone not getting paid is complete BS.

Affiliates should demand a zero tolerance policy and black list an online casino until that casino makes things right.

Affiliates shouldn't continue to promote repeat offenders.

I don't understand how any affiliate can justify promoting a casino that continues to have major issues. It would be like recommending a restaurant that keeps giving people food poisoning and or horrible food.

Affiliates shouldn't promote online casinos who have ambiguous/ unfair T&C's or at least they should point out the fact that they have sketchy unfair T&C's.

Regarding the OP, we don't know all the details yet, sometimes people don't read all the terms and conditions. IE. They used a bonus on ineligible table games. (He could of had a bonus and didn't know it). Perhaps he used a VPN. Maybe his information didn't match up on his fax back form. I don't know and im.not saying he didn't do everything right.

I absolutely don't agree with all the BS terms and conditions many online casinos have.

As far as BV goes....
I have Never been stiffed by BV. IMO they have been the best online casino.

They have had very few problems in all the years.

I have had more problems getting paid from just one B&M LV casino alone

.Just a few examples of things that have happened at B&M casino's multiple times.....

I have been denied cashing out large tickets because I didn't use my player's card. I have been denied payments on completed promotions after the fact. They have retroactively changed promotions knowing I was about to complete them or I already did. I have been cheated in drawings.

I have been playing BV since it was Bodogs, possibly over 10 years with +EV.(I stoped playing for about 3 years in the middle and haven't played much since they completely changed the bonus structure) .

I have cashed out at least 50 times at BV. One time it took 6 weeks to get paid because of the payment processing problem due to the online calino banking crackdown.
Been paid as fast as 5 days by check. Normally it only took 1 to 2 weeks.

I know many others who have never had a problem.


I don't suggest cashing out more than $2500 at one time.

IMO.

1) Put LESS online than you feel comfortable with losing.

2) Don't keep running your balance up to an amount that would be a heartbreak if you didn't get paied.

3) Don't assume it's random, assume it's not. Assume 9/6 JOB is really equivalent to 8/5 JOB.

4) Assume the Table games you are playing are 1%-3% worst than it should be.

5) Don't bet big online (unless its part of a +EV bonus strategy).

6) Don't treat all online casino's equal some are much much worst than others.

7) Your betting system doesn't work anyways, but it will probably lose much faster and even more online.

8) Lots of people win have fun and get paied online without a problem. It's better than playing live keno, the lottery and scratchers and various horibal stuff. (See Illinois lottery scandal)

9) You absolutely CAN make money AP'ing online.

10) Play with online casinos that have a good reputation.

Great advice, Axel. Thanks for taking the time.

P.S. Can you edit "paied" out of your spellchecker? Lol....
It's "paid". You got it right at least twice above, but it also went thru wrong at least twice. Cracked me up.

I would add to Axel's excellent advice by adding you also have to consider that many Online casinos pay out in checks written on foreign banks. You may incur additional fees from your bank and have to endure a waiting period for the money. Not a deal breaker but you do have to account for these fees when making calculations on a play. The more times you cash out smaller amounts, the more fees. Most banks have the detaIls in their fee structure listings.

Quote: Boz

I would add to Axel's excellent advice by adding you also have to consider that many Online casinos pay out in checks written on foreign banks. You may incur additional fees from your bank and have to endure a waiting period for the money. Not a deal breaker but you do have to account for these fees when making calculations on a play. The more times you cash out smaller amounts, the more fees. Most banks have the detaIls in their fee structure listings.

It seems that after 3 check deposits into your bank they would send your check to collections (whatever that is or means) to verify something that usually took 2 weeks + but then after that it's usually free sailing.

If you had a check cashing history at walmart and kept the checks in the $900 range they would oftentimes cash them. Sometimes the checks couldn't be electronically read due to them being foreign so it was hit or miss.

Places like Moneygram would usually reject them because phone verification from the bank was difficult.

I know in the past, with Bovada, your check cashing processing times was dependent on where the check came from, which inevitably was dependent on the routing number. For a couple years, all their checks either came from Singapore or a Canadian bank. Singapore had a 9 digit routing number and thus was processed immediately. The Canadian checks didn't, and as a result those went through the "collection" process and could take up to 6 weeks to process. But they always processed.

I sense something is off with joeschlobotnick I just can't put my finger on it- some of the posts border on trolling fm and some are insightful

Quote: Wizardofnothing

I sense something is off with joeschlobotnick I just can't put my finger on it- some of the posts border on trolling fm and some are insightful

...and how is this kind of post not you trolling? Just curious, since you make so many like it (not just about joe).

I'm usually pretty spot on in the end
Plus I said. Not all. some are insightful

Just a pet peeve But I hate reading posts that say " I ALWAYS GOT PAID " Like that will make the guy who is getting screwed feel better. I mean they don't cheat everybody, Well, not usually. Yet to see one add anything to the funds for all the inconvenience either.
More like, looks like we better pay this guy after all.

No Axle, this post not about you.

I was speaking to Josh, the site owner, last week about the general procedure to file a complaint with an advertiser. I'm told the suggested way to do that is to file a complaint in the forum at sister site Latest Casino Bonuses. They have a lot of representatives that monitor complaints about advertisers and do their best to mediate.

You are also welcome to post here, but you'll get more traction and better service over at LCB.

I was trying to add a picture of the latest update but it proved to be above my tech level. Now when I log in it says,

RE: Thank you for your recent withdrawal request dated Fri, Aug 5th for the amount of US$4,000. At your request your withdrawal has been canceled. If you require any further assistance or have any questions or concerns, please do not hesitate to contact us. Sincerely, Bovada.LV Withdraws Team.

I called them and they still will not get me an update or any information at all. I didn't cancel the withdrawal, I think it timed out by default maybe? I appreciate the feedback from everyone. I am glad to see that you really don't hear or see people that actually get cheated by them. I can understand a slow payout and them wanting to make sure everything legit. I just wish they would give me some type of information about the process.

I can not access my account, i just get the message above when i log in.

Thanks for everything!

Can you give us more details-I think the cash out got cancelled by them and is prolly just an automated message- did you deposit by check? Did you ever have a credit card charge back?

You said you were playing spins at 1k a roll?

I deposited by debit card a couple of months ago $100. I got it up to $200 playing poker with no bonuses. The money sat in my account almost 2 months untouched. At that point I was bored with poker, no football to play so I figured why not try craps.

I never had a credit card charge back.

I did not cancel the payout so I really think it was automated and canceled on its own.

Quote: beachbumbabs

...and how is this kind of post not you trolling? Just curious, since you make so many like it (not just about joe).

Wizardofnothing loves to define 'saying anything I don't agree with" as "trolling." It's a tired old teenboy internet trope.

But to answer his implication with a serious response that it doesn't deserve, I meant what I said. When an internet casino balks at paying your legitimate win, that money is all but toast. I speak from bitter experience.

IMHO only a complete fool would gamble online, where you have no way of knowing the games are fair, no guarantee that you'll get paid, and NO RECOURSE if you get screwed. And I say this with the full acknowledgement that I was once such a fool myself. Three disappeared balances and minus $750 later, I had wised up.

Maybe with where you play- but you are not even close to correct- a lot of members on here have played and continue to play and get paid

Quote: Wizardofnothing

Maybe with where you play- but you are not even close to correct- a lot of members on here have played and continue to play and get paid

your comments is really not very helpful. A lot of OTHER players got paid does not nullify the fact that the OP didn't, UNLESS you are accusing the OP of lying.

No!!!!!! That was in reply to the op who said don't play online you won't get paid

Quote: Wizardofnothing

Maybe with where you play- but you are not even close to correct- a lot of members on here have played and continue to play and get paid

I would say that even a 99% chance of getting paid, as opposed to getting paid the 100% of the time that you should be, is more than ample reason to steer clear of online casinos. Of course, I don't know whether that number is or should be 99% or anything else, but one thing is certain: if it's less than 100%--and it appears from all anecdotal evidence, as well as my own experiences, that it is indeed less--then it's a foolish risk to play.

The fact that several members here play and get paid doesn't make me correct or incorrect. As an analogy, I'm sure that even in the most crime-infested neighborhoods, most people walk down the block without getting assaulted or robbed. That doesn't mean that being there isn't risky and shouldn't be avoided.

If I can make 114 percent on a play and get paid 99 percent of the time - then it's worth the risk:

It has been over a month now and zero communications from them. They will not give me any information when I call them.

I just wanted to update everyone on the status of my situation. It has been slow going but Bovada actually reached out to me about a two weeks ago asking several questions about my plays and devices I may have used. I honestly had nothing to hide, it was just a lucky streak of craps and I kept pressing.

Earlier this week I got an email saying the investigation has been resolved. Not only was my $5,000 still in there but the bonuses I earned for the play in the amount of $240 were still there as well. P.S. I did not use or activate any bonuses, they were just awarded to me because the amount of play I was doing on that day.

I requested a payout that had 48 hour processing time on their end. I got a notification today that the money is on the way and will take up to 15 days. The $4,000 has been removed from my Bovada account and is hopefully on the way to me.

After researching, I did feel confidant I would get my money. Situations where people were denied payouts from what I could tell were for the most part self inflicted. Using a VPN, or a bonus incorrectly however you do that. But anyways, I will update once I have the cash in hand.

I am going to stand behind the fact I believe Bovada is a reputable company even though i think the investigation took way too long.

Thanks for the information guys!

That's very good news. Thanks for the follow-up report.

Good to hear you're going to get your RIGHTFULLY EARNED money. Let us know when you actually receive it.

This is just another reason why I hate online casinos though... Even when you win, you have to flip another coin to see if you're actually going to get paid. You did literally nothing wrong and they CALLED you directly to ask you what DEVICES you used. lol what a joke. So petty. If you LOST $5k and said you got cheated they'd laugh at you... but when you win $5k they're calling you asking you how you cheated.

Quote: Romes

Good to hear you're going to get your RIGHTFULLY EARNED money. Let us know when you actually receive it.

This is just another reason why I hate online casinos though... Even when you win, you have to flip another coin to see if you're actually going to get paid. You did literally nothing wrong and they CALLED you directly to ask you what DEVICES you used. lol what a joke. So petty. If you LOST $5k and said you got cheated they'd laugh at you... but when you win $5k they're calling you asking you how you cheated.

I would be wondering why they were so concerned about dumb luck? It should be happening somewhat frequently compared to number of people and amount of years the have been around. It's almost as if BV has reason to think winning a bunch on craps is absolutely impossible, if you know what I mean. After payment is cleared I would love to see the emails and whatever.

Quote: Boosted

So I have had $200 in my account for a couple of months. I got on a stupid hot craps run and took it up to $8,500. When I stopped I was right at $4,000. The next day I could not log into my account. It says my account is temporarily disabled and under investigation after they found suspicious activity on my account. It also states I should call them.

Did you utilise dice control? ;)

Online casinos have weird paranoia about craps, baccarat and roulette. You'll notice that virtually all disallow play on those games with a bonus. I think it stems from back in the day when they offered bonuses with 2x wagering. People offset their bets in these games and crushed it. Instead of understanding it was the low wagering requirement, not the offsetting betting that was the problem, the casinos banned those games from bonuses and continue to do so to this day.

I wouldn't be surprised if this problem didn't stem from this old prejudice.

Literally zero emails about the situation. Once i get paid I will post what specific questions they asked and why they supposedly asked them.

Quote: petro

Did you utilise dice control? ;)

Ha! Petro, that is classic!