rhodyBob
rhodyBob
Joined: Nov 28, 2013
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February 27th, 2014 at 3:39:43 PM permalink
Had an interesting thing happen last night at Mohegan. The dealer bent the edge of a card, the King of Hearts. Called the floor, who left the bent card out of the boneyard. At the end of the shoe, with another floor guy, he broke open a sealed deck, pulled a fresh King out of it, put the two cards in front of the rack, turned them both over once, put the good card into the deck, took away the bent card, life went on.

What drew my attention was the display made of what transpired, under the supposed watchful eye of the cameras. Which made me wonder. Exactly how intense is this surveillance? It doesn't make sense that there are people sitting in front of video screens watching every table. There are sooo many cameras, or at least sooo many globes in the ceilings. For all of the playing to the cameras, there are only so many eyes to review them. Is it just for a record in case there's an issue after the fact? Like if someone complained about that king, or if someone were to question a payout? I have seen clumbsy attempts to reconstruct a round of cards once all of the cards have been mucked, but even if the dealer and the table is unsure of what REALLY happened, I have never seen it go to the point of calling for help from the video department. One way or the other the pit crew comes up with a resolution. Never mind the dealer telling players to make a gesture - hit or stand - "for the eye in the sky". Someone's watching me to see if I signaled a hit on that hard seventeen? Really?

I imagine that nowadays there are enough terabytes of disk to store every second of every table in every casino in all the world, but unless something draws attention to it, are they really watching us all the time?
AxiomOfChoice
AxiomOfChoice
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February 27th, 2014 at 3:50:15 PM permalink
They are almost certainly recording at keeping it for some length of time (which may be mandated by the gaming commission or tribe). Most of the video is not being watched live at any one time, but if they have a reason to watch a particular spot they can do so easily at any time.
ewjones080
ewjones080
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February 27th, 2014 at 4:02:48 PM permalink
Certainly they aren't watching all the time. I know because I've made small mistakes, but don't realize til several hands later, but there's no call from upstairs telling the floor to get that money back. I also don't get surveillance reports. For big wins, surveillance has to confirm there wasn't any funny business. I guy once noticed one of his purple was missing from craps. Surveillance confirmed who took it and they managed to get it back, since the thief was a regular.

Also if they suspect a player or dealer is cheating they can take a closer look at old footage to confirm.
Ibeatyouraces
Ibeatyouraces
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February 27th, 2014 at 5:17:30 PM permalink
deleted
DUHHIIIIIIIII HEARD THAT!
FleaStiff
FleaStiff
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February 27th, 2014 at 5:32:40 PM permalink
Most procedures in a casino are just that... procedures. Steps you follow when you do something. Not steps you follow when you know someone is watching you, steps you follow ALL the time.

Consider the young female dealer recently rotated into craps ... fine hair style for a black jack dealer but a lock of that blonde hair kept falling down in front of her forehead when she dealt craps.

So she would from time to time brush the hair away from her forehead. I'm not saying it was often. I think she did it three times the whole night.

But each and every one of those times, you all know HOW she did it.

Slap hands together loudly, take one and only one hand, brush lock of hair back where it belongs, bring hand back over the table. slap hands together loudly, continue dealing craps.

She was not palming chips or anything and no one was focusing on her ... its simply the way it is done in a casino. Show clean hands, do something openly (that slap is loud), show clean hands when you are done. High limit table...follow procedures. Flea Table...follow procedures. Pit Boss standing beside you ... follow procedures. Bit boss far across the room ... follow procedures.

If the departing stick man sees the Box has his head turned away and is talking to the Pit Boss and not looking at the departing stickman at all... it makes no difference, the stick man shows clean hands if the box is staring at him intently and also if he is clearly looking away. The film should always show proper procedures,,, even if no one ever looks at it.

Surveillance is a bunch of low paid dolts and are probably looking elsewhere anyway...... but you follow procedures just the same.
DJTeddyBear
DJTeddyBear
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February 27th, 2014 at 5:59:07 PM permalink
Procedures are there for another reason: It makes deviations from procedure stand out like a red flag. So much so that the surveillance guys who are absent-mindedly scanning rows of monitors, might stop and watch a little closer.
Superstitions are silly, childish, irrational rituals, born out of fear of the unknown. But how much does it cost to knock on wood? 😁 Note that the same could be said for Religion. I.E. Religion is nothing more than organized superstition. 🤗
Tomspur
Tomspur
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February 27th, 2014 at 6:42:24 PM permalink
Quote: FleaStiff

Surveillance is a bunch of low paid dolts and are probably looking elsewhere anyway...... but you follow procedures just the same.



I take serious offence to this statement............................

I have been actively on here now since November or so last year. I have been open with every working of the Surveillance room. Any questions that anybody might have I would be happy to answer.

Surveillance isn't low paid due to their inability to do a job much less the job of mindlessly sitting and watching a TV screen, they are paid the way they are (I should say "we") because we are not a revenue generating department. We have to constantly fight to get money for maintenance or upgrades and are always the last in line for raises.

Surveillance is long not the simpletons sloutched in a chair staring into a monitor. We have moved on from such draconian ways. We have TONS of data to sift through including POS, game anlytics, statistical variances, win/loss reports, big players, ratings and so on and so on and so on.

We are not "dolts" nor are we unattentive or just trying to fill a gap.........My guys are super hard working and knows the casino industry inside and out. Any of my guys can get a job in any casino department tomorrow and do an adequate job while being fully trained.

Flea, I think your comment is degrading and you should apologize, unless you have proof of what you speak!
“There is something about the outside of a horse that is good for the inside of a man.” - Winston Churchill
AxiomOfChoice
AxiomOfChoice
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February 27th, 2014 at 6:55:04 PM permalink
In fairness most people (not all, but most) do the highest-paid job which they are capable of doing. If the pay is low, that is not going to attract a lot of people who are capable of doing things that are much higher-paying.

There are exceptions, of course, but it's true for most people.
Tomspur
Tomspur
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February 27th, 2014 at 7:44:15 PM permalink
Quote: AxiomOfChoice

In fairness most people (not all, but most) do the highest-paid job which they are capable of doing. If the pay is low, that is not going to attract a lot of people who are capable of doing things that are much higher-paying.

There are exceptions, of course, but it's true for most people.



That is true of some but now Surveillance is becoming much more of a "start up" career as opposed ot...."I cannot deal anymore because my knees are shot so I need to do a job where I can sit down all day long".

I absolutely agree with the ideology that market forces should establish which jobs go to which candidates and at what pay level but I feel Surveillance has been pigeon-holed for so long that most people have an idea about what we do and that's that!

I have successfully changed that mindset with my guys and will continue to do so moving forward. Hopefully when we make ourselves so indispensable that the Presidents will not be able to go to sleep at night without knowing that Surveillance is keeping an eye on his property, then we will get paid the money we actually deserve.

Pie in the sky I know
“There is something about the outside of a horse that is good for the inside of a man.” - Winston Churchill
AxiomOfChoice
AxiomOfChoice
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February 27th, 2014 at 7:52:54 PM permalink
Quote: Tomspur

That is true of some but now Surveillance is becoming much more of a "start up" career as opposed ot...."I cannot deal anymore because my knees are shot so I need to do a job where I can sit down all day long".

I absolutely agree with the ideology that market forces should establish which jobs go to which candidates and at what pay level but I feel Surveillance has been pigeon-holed for so long that most people have an idea about what we do and that's that!

I have successfully changed that mindset with my guys and will continue to do so moving forward. Hopefully when we make ourselves so indispensable that the Presidents will not be able to go to sleep at night without knowing that Surveillance is keeping an eye on his property, then we will get paid the money we actually deserve.

Pie in the sky I know



My point is that if the pay was higher, different people would be doing it.

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