Why does online casino management decide to lower my table limits?

Hello,

Perhaps the question I have has been answered already, but I was unable to find it. I have been playing at a casino for half a year now, I was happy playing there (I play mostly blackjack), but all of the sudden my allowed table limits where down to a max of EUR 30 bet size, whereas it used to be EUR 2000 lately (as a VIP player). I asked for a clarification, but they say they have the right to do so and also the right not to provide details on the decision. This leaves me completely in the dark as to what I may have done wrong. I am unaware of violating anything. Also, why would this be in the interest of a casino? I mean, as a customer I might just quit playing and use another casino. I don't know if this is relevant, but my bet sizes roughly ranges from EUR 50 to EUR 500 depending on my mood and I like to play with some form of progression (I know this is not changing the house edge, it is just the way I like to play, I guess we all have a way of playing/betting we personally feel comfortable with).

I am new to this forum, so please be patient with me. I hope the above is not a silly question, it might be my unfamiliarity with the gaming industry.

BR
justsomename

Quote: justsomename

Hello,

Perhaps the question I have has been answered already, but I was unable to find it. I have been playing at a casino for half a year now, I was happy playing there (I play mostly blackjack), but all of the sudden my allowed table limits where down to a max of EUR 30 bet size, whereas it used to be EUR 2000 lately (as a VIP player). I asked for a clarification, but they say they have the right to do so and also the right not to provide details on the decision. This leaves me completely in the dark as to what I may have done wrong. I am unaware of violating anything. Also, why would this be in the interest of a casino? I mean, as a customer I might just quit playing and use another casino. I don't know if this is relevant, but my bet sizes roughly ranges from EUR 50 to EUR 500 depending on my mood and I like to play with some form of progression (I know this is not changing the house edge, it is just the way I like to play, I guess we all have a way of playing/betting we personally feel comfortable with).

I am new to this forum, so please be patient with me. I hope the above is not a silly question, it might be my unfamiliarity with the gaming industry.

BR
justsomename

Are you winning ? They might think you are counting.

Quote: AxelWolf

Are you winning ? They might think you are counting.

I'd assume the casino shuffles every hand so it's probably not this, right?

Which casino is it, just to be warned ?

I think an online casino has to worry about hackers finding ways to gain an advantage. There will be a different degrees of paranoia. They could devise a system that will catch more "cheaters" at the cost of falsely restricting more non-cheaters. Or they could have a more lax system that lets some "cheaters" get away, but it will not falsely restrict as many people.

Winning, betting large amounts, and varying your bets erratically might set off some red flags and a more paranoid system might label you as suspect.

I am not playing against a live dealer, but just online blackjack, so the cards are based on RNG's. About winning. Well, the first couple of months I was winning nicely, but at some point I was turning a couple of losing streaks into something much worse than needed (by acting stupid) and I ended up in the red. Then, I was winning nicely and steady again up to the point where I basically erased my loss. After that the mentioned decision to lower my table limits substantially.

The above in reply to sodawater and axelwolf.

If you are playing with an advantage, then they obviously limited you because you are playing with an advantage.

If you are not playing with an advantage, then never forget that you are the customer and you are doing them a favor by playing there, not the other way around. If you don't like the new terms, cash out and take your business elsewhere. I'm sure that a lot of places would be very happy to have someone who wishes to play at your stakes.

Quote: chrisr

I think an online casino has to worry about hackers finding ways to gain an advantage. There will be a different degrees of paranoia. They could devise a system that will catch more "cheaters" at the cost of falsely restricting more non-cheaters. Or they could have a more lax system that lets some "cheaters" get away, but it will not falsely restrict as many people.

Winning, betting large amounts, and varying your bets erratically might set off some red flags and a more paranoid system might label you as suspect.

Sometimes I do bet erratically (putting in larger bets a couple of times to try and erase losses). I guess this is typical (sometimes stupid :)) gambling behavior being annoyed with a losing streak. In the end, with the house edge, it will make only things worse for you as a player. I would think this to be one of the most typical stupid gambling behavior there is around rather than that it should raise red flags.

Anway, you are saying an online casino might have let's say detection software which might have raised a red flag. Perhaps you're right and that I am just unlucky.

Quote: AxiomOfChoice

If you are playing with an advantage, then they obviously limited you because you are playing with an advantage.

If you are not playing with an advantage, then never forget that you are the customer and you are doing them a favor by playing there, not the other way around. If you don't like the new terms, cash out and take your business elsewhere. I'm sure that a lot of places would be very happy to have someone who wishes to play at your stakes.

English is not my native language. I understand in general what the word advantage means, but in this context, can you give an example of an advantage. I mean, with a house edge, how can it be possible to play with an advantage?

Quote: MangoJ

Which casino is it, just to be warned ?

I prefer to not mention the casino yet, since I have a substantial amount of money on my account there and they have a limit per month on withdrawals. If things don't get resolved, I don't see any other option than to cash out and play somewhere else, but due to the limit per month, it's going to take a few months to cash out. Even if things get resolved, there is anyway a hard lesson I have learned, namely that it is not very smart to have too much money on an account, because part of my money is sort of stuck there for a while now. I can tell you, with what's going on right now, that definitely does make me nervous.

Quote: justsomename

English is not my native language. I understand in general what the word advantage means, but in this context, can you give an example of an advantage. I mean, with a house edge, how can it be possible to play with an advantage?

They may be giving you bonuses, etc which have a value that is higher than your expected loss. Or, in blackjack, if they do not shuffle every hand, you may be able to gain an advantage by counting cards (by betting a lot when you have an edge and only a little when they have an edge)

Anyway, if you are not playing with an advantage, maybe they just can't handle the swings from your action. I'm sure that a larger casino would be able to. Cash out and sign with for a larger one. Around here, Bovada comes highly recommended, particularly if you sign up through the link on this site, and, I believe that if you do that, the Wizard promises his personal support should you ever have any issues with them.

Quote: justsomename

Sometimes I do bet erratically (putting in larger bets a couple of times to try and erase losses). I guess this is typical (sometimes stupid :)) gambling behavior being annoyed with a losing streak. In the end, with the house edge, it will make only things worse for you as a player. I would think this to be one of the most typical stupid gambling behavior there is around rather than that it should raise red flags.

Anway, you are saying an online casino might have let's say detection software which might have raised a red flag. Perhaps you're right and that I am just unlucky.

It might not necessarily be as sophisticated as detection software. It could just be a guy reviewing high-stakes play and flagging things he thinks are suspect, as such it could be completely arbitrary. I really have no idea I'm just surmising.

Quote: AxiomOfChoice

They may be giving you bonuses, etc which have a value that is higher than your expected loss. Or, in blackjack, if they do not shuffle every hand, you may be able to gain an advantage by counting cards (by betting a lot when you have an edge and only a little when they have an edge)

Anyway, if you are not playing with an advantage, maybe they just can't handle the swings from your action. I'm sure that a larger casino would be able to. Cash out and sign with for a larger one. Around here, Bovada comes highly recommended, particularly if you sign up through the link on this site, and, I believe that if you do that, the Wizard promises his personal support should you ever have any issues with them.

Ok, I understand. I once came across such a situation with a casino, that once you opted in for a bonus, the table limits where very low. But, in that case it was mentioned in the terms and conditions, so fair enough.

In the case I opened thread about, I did get a couple of times a bonus, but I played according to the terms and conditions through the wagering requirements and there was never a change in table limits. It must be more than a week ago that I played through the wagering requirements for the last time I got a bonus, so for more than a week now there is not advantage what so ever. Btw, the casino is a brand of / backed up by one of the largest betting firms in the world, so my bets must be peanuts to them.

Thank you for your input.

Anyway, my main point here is, if you are not playing with an advantage, you can really take your action anywhere you want. As long as they pay you, you shouldn't really care if they won't take your action -- just go somewhere else. You are the customer, remember -- it is their job to please you, not the other way around.

I would like to thank all of you for your input. I think that indeed the best thing for me to do is to just move on to another casino if this is not resolved. AxiomOfChoice, in your last reply, you're right, I am the customer and not the other way around.

They lowered your limit most likely to stop you from using the "All in" trick with their bonuses. Doesn't sound like bodog/bovada so you're out of luck here.

So can you tell us which casino this is?