Lost a slot ticket that was likely stolen by a casino employee...

I was playing at a casino on a machine and, in a hurry to get to the gift shop before it closed, mistakenly left a ~$400 ticket in a machine. Security verified that it had been taken and cashed almost instantly and there was a pretty good indication from an customer playing the same machine (it was an electronic pit game) that it was probably snatched and cashed by an employee. Although security basically indicated I was pretty much out of luck even if they could identify who took it I'm planning on calling a manager in the morning to try and discuss it. Do I have any other play if this doesn't lead anywhere?

You have learned your lesson. Before moving on grab your mney FIRST which is your responsibility. The casino does not furnish nannies.

The most you can do is make noises about having your lawyer file a civil action and immediately schedule a discovery deposition after serving the casino with a subpoena that compels it to produce the surveillance video after which you will contact the Gaming Board about the dishonest employees they knowingly have on their payroll.

Its marlarky of course but it just might get them a bit worried.

What jurisdiction are you in? If it's a regulated market, you MIGHT have a chance. If it's a tribal casino, well, you just bought the world's most expensive beer coozie in the gift shop.

Can something, "lost" be "stolen"? Wouldn't it have been "found" by the employee?

Quote: Herbie

Security verified that it had been taken and cashed almost instantly and there was a pretty good indication from an customer playing the same machine (it was an electronic pit game) that it was probably snatched and cashed by an employee.

Sounds like an unlikely scenario. What casino did this happen at? I know where I work it couldn't have happened like that, because employees aren't allowed to gamble on the property and we all wear uniforms or suits, and it either case be have badges and name tags, so taking a ticket to the cage "almost instantly" couldn't happen.

Quote: MonkeyMonkey

Sounds like an unlikely scenario. What casino did this happen at? I know where I work it couldn't have happened like that, because employees aren't allowed to gamble on the property and we all wear uniforms or suits, and it either case be have badges and name tags, so taking a ticket to the cage "almost instantly" couldn't happen.

Sounds to me like "a customer playing the same machine" is a more likely culprit.

If casinos can't be bothered (when they have cameras supposedly) to see who grabbed a ticket, I suppose they can't be bothered to notice who filled a slot machines bill slot with glue.

I kid, maybe. But fuck, if they don't care, why should we?

Anyone who thinks I'm wrong is casino sheep fit to be shorn.

So there.

Quote: Mosca

Sounds to me like "a customer playing the same machine" is a more likely culprit.

I agree. It also seems like the casino would care a lot more about apprehending the culprit.

At this point I don't want to go into too many specifics but yes this ocurred in Nevada and since then I had pretty strong confirmation that my above scenario was correct.

Quote: WASHOO2

You have learned your lesson. Before moving on grab your mney FIRST which is your responsibility. The casino does not furnish nannies.

So if you were to drop your keys and someone stole your car you would just chalk it up as an expensive lesson? My guess is that you would be looking for some nannies to help you address the situation...

It's "only" $400. In a casino, that's not a lot of money. I doubt they'll be devoting too many resources to this, especially something as difficult to track as a slot ticket. I'd be shocked if it wasn't sitting pretty in someone's wallet within eight hours of you "losing" it.

Why are you all being so flippant and dismissing with this person? Wasn't there a big discussion a while back about how taking an abandoned slot ticket is stealing? That if you find a ticket in a machine (or coins in a hopper) you're supposed to turn it over to a security guard so that they can find the rightful owner?

I'm sure there is something on the ticket that links it to a player's card and I'm sure there is video proof somewhere that shows who brought it to the cashier and cashed it. A casino has some sort of obligation to investigate this matter if someone tells them what happened right away. At this point, tho, I highly doubt the person who cashed the ticket will ever be found and asked to give the money back, unless Herbie is correct and an employee is the culprit, then it's doubly important that he follows thru with the complaint because no casino should want an employee like that.

Unfortunately, this was an expensive lesson. I just hope, Herbie, that whatever you were in such a rush to get at the gift shop was worth it.

Quote: tsmith

Why are you all being so flippant and dismissing with this person?

You mean like this?

Quote:

Unfortunately, this was an expensive lesson. I just hope, Herbie, that whatever you were in such a rush to get at the gift shop was worth it.

Quote: tsmith

Why are you all being so flippant and dismissing with this person?

I don't think I'm being either flippant or dismissive, I just don't buy that an employee did it. For that scenario to be plausible they would in all likelihood had to have an accomplice waiting around for the hand off of the ticket, and if you're going to have your buddy there to cash in tickets you find on the job, why not just have the buddy do it on his own and not risk your job, and future jobs when you can't get a gaming license again? Herbie is making some strong assertions and offering no proof except a story that makes little sense.

Quote: tsmith

I'm sure there is something on the ticket that links it to a player's card

Not necessarily.

Quote: tsmith

and I'm sure there is video proof somewhere that shows who brought it to the cashier and cashed it. A casino has some sort of obligation to investigate this matter if someone tells them what happened right away.

These are all great points and illustrate why Herbie's story is flimsy.

Quote: tsmith

At this point, tho, I highly doubt the person who cashed the ticket will ever be found and asked to give the money back, unless Herbie is correct and an employee is the culprit, then it's doubly important that he follows thru with the complaint because no casino should want an employee like that.

Exactly.

Where I work, if some leaves their pack of cigarettes on a table, or even a single coin (I've seen it happen with a dime) it's a big deal. We leave it there as long as possible hoping the person that lost it will come back to retrieve it, but when they don't security is called, there's paperwork, etc. etc. I find it hard to believe that a $400 ticket was snatched and cashed and surveillance didn't get a picture and/or security won't do anything about it. I'm not calling Herbie a liar, but a little additional proof would go a long way in this instance. This whole thing so far is reminding me of "Drunk Girl" using the slot machine at the 7-eleven and getting ripped off by her friends. Funny how that story just drifted away as more posters became skeptical and proof was asked for.

I'm not demanding proof, I'm just doubtful until something compelling is offered. But I am firmly in the "this was an expensive lesson" camp.

Just as an update I got contacted by the casino today and I'm getting my money back. Originally I was hoping for ideas on how to get this addressed and planned on sharing the details after I first saw how things got resolved. While some of the misconceptions had logical reasons why things might be the way they were (for example casino policies aren't universal and some allow their employees to gamble there when not working) after seeing the way the discussion drifted I still don't see much advantage in providing further "evidence/proof" here... Best of luck to the few who did provide ideas and/or discussion about what I was seeking.

Quote: Herbie

Just as an update I got contacted by the casino today and I'm getting my money back. Originally I was hoping for ideas on how to get this addressed and planned on sharing the details after I first saw how things got resolved. While some of the misconceptions had logical reasons why things might be the way they were (for example casino policies aren't universal and some allow their employees to gamble there when not working) after seeing the way the discussion drifted I still don't see much advantage in providing further "evidence/proof" here... Best of luck to the few who did provide ideas and/or discussion about what I was seeking.

The positive stories about casinos are few and far between. Why not give yours a plug right here?

Quote: 1BB

The positive stories about casinos are few and far between. Why not give yours a plug right here?

Not much advantage in that.