AlanMendelson
AlanMendelson
Joined: Oct 5, 2011
  • Threads: 96
  • Posts: 3546
September 6th, 2015 at 5:47:25 AM permalink
Harrah's Resort Southern California also known as Harrah's Rincon cancelled my free play offers for September (worth about $80 per week) because I played sessions using only free play, or downloaded free play, without playing any actual cash. This was done despite that during the months in question -- in other sessions during the month -- I had more than $400,000 of coin-in recorded by Total Rewards.

It appears that the head of free play doesn't want players only to use free play -- and that you must also play with cash -- or your account will be targeted and free play will be cut off.

The most insulting part of this -- and my own host couldn't understand it -- was that $80 of weekly free play was cut off for a player (me) who had $400,000 of coin-in in a month. Where's the logic in that?

I'll answer my own question: there is no logic and it's absolutely stupid. But it shows just how small minded bean counters are.

This is a childish retaliation against a Seven Stars player who used free play when available and didn't open his own wallet on certain days. But it was a stupid retaliation because by cutting off $80 per week of free play, this Seven Stars player (me) has been insulted and alienated to the point that he won't return. Yes -- cutting off $80 of weekly free play just cost Rincon a player who on an average visit would put $50,000+ of coin-in on video poker.

Keep counting your beans.
Sabretom2
Sabretom2
Joined: Mar 3, 2013
  • Threads: 11
  • Posts: 718
September 6th, 2015 at 7:00:09 AM permalink
This is the reason I haven't entered a CET property in two years.
zoobrew
zoobrew
Joined: Jan 12, 2015
  • Threads: 13
  • Posts: 309
September 6th, 2015 at 7:22:00 AM permalink
The bean counter response. You are a small fry that we don't care if we lose. $50K VP generates less than $500 theo and if you are picking the right machines and I assume you are, it could be much less. Now subtract the free play, the food offers, the drawings, the gifts, the hotel rooms, the RCs and all the other 7* benefits and the bean counter decided you aren't that valuable. They want the little old lady who puts in $4K in the penny slots as she is much more valuable than you are. Plus the bean counter probably has some equation that for every player who claims to never return and is actually able to honor this promise (very low %) versus the majority who will learn from the singed hand and not use only free play again.

I never understand why gamblers don't like and respect bean counters as they both do the same thing, play the %s and look for AP opportunities.
jjjoooggg
jjjoooggg
Joined: Jul 13, 2012
  • Threads: 29
  • Posts: 808
September 6th, 2015 at 2:37:34 PM permalink
I paid to go to Harrah's in Vegas. I knew that my room was strange when I heard the lady ask for permission from the manager for me to be on the floor she gave me. IDK Y. I woke up to a call if I was allowed to be in the room. Maybe, a knock I can't remember. This is a plain room. I get another call if I am allowed to be in the room and if I reserved. I get a third call, by now, its 9 am. He tells me that if I don't go down to the front desk to sort this, they will throw me out. I goto the front desk with my hair sticking up. Lady said what's wrong your check out is today. I tell her I didn't get my full nights sleep or shower because security told me to leave immediately and wait in line for this. She gives me a room to sleep for maybe 2 hours. I really didn't get the sleep I could have. They never mentioned the word, "Sorry." People around me looked at me like I was a trouble maker until I mentioned that security was going to throw me out if I don't leave immediately to sort this out.
I belong to an elite group called the "Zombie Outbreak Response Team."
djatc
djatc
Joined: Jan 15, 2013
  • Threads: 83
  • Posts: 4477
September 6th, 2015 at 4:17:59 PM permalink
If this happened to a random poster I wouldn't be too surprised, but you're a big player so I am worried. In Vegas most FP offers are based on past play, with future offers dependant on future play. If you've gotten a mailer or offer they will honor it, and cut you off after reevaulating play based on the offers.
"Man Babes" #AxelFabulous
AlanMendelson
AlanMendelson
Joined: Oct 5, 2011
  • Threads: 96
  • Posts: 3546
September 6th, 2015 at 5:54:44 PM permalink
I received no offers for September. When I asked why I was told I was cut off because I used previous free play offers without playing my own cash on those free play days. They ignored my play on other days during the month.

As I said I'd have $400,000 of coin-in during the month but might not use my own cash on a day I used $80 of free play.

Sometimes I won with that $80 free play and didn't have to use my own cash.
DoubleOrNothing
DoubleOrNothing
Joined: Jan 2, 2012
  • Threads: 0
  • Posts: 186
September 6th, 2015 at 6:59:20 PM permalink
The persons who, in my opinion, constantly and publicly "trash" themselves with the gambling stuff get sore when others do it for them.

You're dealing with casinos, Alan. Grow up.

No story here.
I can't believe what I believe.
Frogger
Frogger
Joined: Jun 26, 2013
  • Threads: 14
  • Posts: 163
September 6th, 2015 at 7:08:16 PM permalink
I'm shocked you didn't know better. You sound like a complete newbie to the casino game. Lol
Ibeatyouraces
Ibeatyouraces
Joined: Jan 12, 2010
  • Threads: 68
  • Posts: 11933
September 6th, 2015 at 8:03:11 PM permalink
Lesson #1. These people (casino management) are NOT your friends!
DUHHIIIIIIIII HEARD THAT!
jjjoooggg
jjjoooggg
Joined: Jul 13, 2012
  • Threads: 29
  • Posts: 808
September 6th, 2015 at 8:20:56 PM permalink
If you are making money, they don't want to support that. I stopped getting comped when either they detected counting or lack of playing. Unless, you are losing money, then I'd wonder why they cut you off. Take it easy.
I belong to an elite group called the "Zombie Outbreak Response Team."

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