billryan
billryan
Joined: Nov 2, 2009
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November 24th, 2020 at 9:21:55 AM permalink
Yesterday I spent three hours negotiating to buy a shed. The original price included free delivery and set up within 50 miles of the shop.
My building is about 48 miles as the crow flies but 57 by highway. The salesman said he thought he might be able to get a waiver on the excess milege but wasn't sure. The shed was listed at $17,999 but was on sale for $15,200 and included a couple hundred dollars worth of extras. I was prepared to buy, and pay cash but he said he had to run this past someone and would invoice me this morning. He asked for a $250 down payment but I said I wanted to see the final price before I agreed.
So maybe an hour ago I get the invoice.
Not only am I not getting free delivery, but I'm being charged $3.50 a mile roundtrip. Not for the extra 7 miles, but for the entire 57 miles, plus I'm billed an extra $200 for two hours traveling time for the three-man crew. Additionally, these prices are lumped into the total price meaning I am being charged sales tax on these extra charges.
I called and asked to speak to the manager. I tried explaining to him that these extra seven miles was going to cost me well over $400.
His reply was that even with the extra charges, I was getting an $18,500 shed for 16,600 all in. Very frustrated I offered to pay the mileage fee if he'd waive the travel time and was turned down. He says these fees are set by Corporate and he doesn't have the ability to waive them.
I told him to forget the whole thing, at which point he said he would call his superior to see what could be done.
I don't think travel time and or delivery charges are subject to sales tax. I've never been charged sales tax on shipping.
racquet
racquet
Joined: Dec 31, 2014
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November 24th, 2020 at 10:13:05 AM permalink
I'd get the name of the guy you spoke with, and then ask him if he knows the name of the president of the company he works for. I'd bet he doesn't

Then I'd find the address, or even better, the phone number of the company, and give them a call, asking for the president's office. A conversation with the owner ("Corporate") might at least give you some satisfaction. Tell the owner that his employees' decisions have cost him a sale. Be sure and tell him you would have paid the mileage fee so long as they had waived the travel time fee, which "free delivery and set up" would seem to have covered, except for the time needed to travel those extra seven miles.

The sale price had any profit or loss factored in, so "getting an $18,500 shed for $16,600" was a given before you walked onto the store. That was a decision, yes, made "by Corporate" but the loss of the sale was totally and completely on the two employees. Don't forget to mention you were paying cash. There's at least one or two percent you saved the company - even more depending on the credit or debit card you use. Also, if sales tax is not charged on shipping (this isn't really "shipping" since the shed is not being delivered by UPS), gee... that might be a crime.

Maybe you only get satisfaction out of the experience and have to buy a shed somewhere else. Maybe your salesman and manager garner the attention of the home office, such that they get back some grief for the loss of an $18,000 sale. The more worked up you can get over the phone, the better you are going to feel when it's done.

One more thing. $18,500 for a "shed"? Send us a picture. I'd love to see what goes for "shed" in your neighborhood.
Joeman
Joeman
Joined: Feb 21, 2014
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November 24th, 2020 at 10:59:07 AM permalink
I agree with Racquet about contacting corporate if your store's supervisor doesn't/can't make this right. Although, you might get a better response with an email (or snail mail, though it will take longer).

One thing I might add is to get the actual name and email/mailing address of the president, or appropriate vice-president if it is a large corporation, and ask for him by name when calling, or address correspondence directly to his address. If it's a publicly traded company, the corporate officers' names will most likely be listed in the "investor relations" part of their website.
"Dealer has 'rock'... Pay 'paper!'"
DJTeddyBear
DJTeddyBear
Joined: Nov 2, 2009
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November 24th, 2020 at 11:02:31 AM permalink
Quote: billryan

... I told him to forget the whole thing, at which point he said he would call his superior to see what could be done.

Oh. Once you threaten to cancel, THEN he gets helpful? Typical shitty customer service.



Quote: billryan

I don't think travel time and or delivery charges are subject to sales tax. I've never been charged sales tax on shipping.

In NJ those items would be taxable. That law changed about 15 years ago.
I invented a few casino games. Info: http://www.DaveMillerGaming.com/ 覧覧覧覧覧覧覧覧覧覧覧覧覧覧覧覧覧覧 Superstitions are silly, childish, irrational rituals, born out of fear of the unknown. But how much does it cost to knock on wood? 😁
ChumpChange
ChumpChange 
Joined: Jun 15, 2018
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November 24th, 2020 at 11:51:00 AM permalink
I wonder if AAA does that. Be 25 miles outside the 100 mile towing zone and you have to pay the full 125 miles and get no miles free.
Hunterhill
Hunterhill
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November 24th, 2020 at 12:07:24 PM permalink
How big is this shed, just curious as I just bought a 12x12 for 5200 including delivery and setup.
The mountain is tall but grass grows on top of the mountain.
rxwine
rxwine
Joined: Feb 28, 2010
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November 24th, 2020 at 1:30:38 PM permalink
Quote: Hunterhill

How big is this shed, just curious as I just bought a 12x12 for 5200 including delivery and setup.



I think you'd need to get it gold plated to be worth 18k.
Quasimodo? Does that name ring a bell?
heatmap
heatmap
Joined: Feb 12, 2018
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November 24th, 2020 at 1:44:41 PM permalink
I would make sure that there is no cancellation fee, then order it, and cancel it in transit.
billryan
billryan
Joined: Nov 2, 2009
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November 24th, 2020 at 2:33:58 PM permalink
It was going to be 16x32, with a full four-foot porch, double doors on either side, a wall down the middle running 20 feet from the back wall, with two of those round air flow thingamajigs on the roof ,a skylight , a security front door two front windows and six four plug outlets. I'd still need a licensed electrician to set it up but the inside would be wired. While not designed to be a house, the salesman said many people use them as casitas or hunting cabins. It was a more attractive option than a quonset hut.
Doing some more shopping today, I can buy two 10X12s, install them 10 feet apart and put a roof in between them, creating a 120 sq foot breezeway that I can build a back wall on to for about $12,000.
A third option is buying a kit on Amazon that comes with the hardware needed for the frame and get the lumber cut at a lumber yard but that seems like a headache.
I can get a 8X40 shipping container for under $4,000 but the truck needed to deliver it would not fit down my alley. The shed was to be delivered in two pieces and assembled on site. Each of the two pieces would have been taken off the truck and brought down the alley using an electric dolly they have for such things.
Deucekies
Deucekies
Joined: Jan 20, 2014
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November 24th, 2020 at 3:17:03 PM permalink
Sure you don't wanna just build one? It'll take a lot of effort on your part, but you'll probably save thousands, and you'll be able to have exactly what you want.
Casinos are not your friends, they want your money. But so does Disneyland. And there is no chance in hell that you will go to Disneyland and come back with more money than you went with. - AxelWolf and Mickeycrimm

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