Need help with The LVH $10,000 credit line promo

So thanks to Marksam40 on this board who alerted me to this promo. The essence of this is that if you sign up for a >$10,000 line of credit with the LVH (formerly Las Vegas Hilton) the will "automatically give $500 in promo chips and a 2 night stay in a suite." (The wording per the website). I've tried to find more details online but have been unsuccessful.

I've been approved, but when I called the credit department to finalize the details they stated that I needed to play for 4 hours before receiving the $500 in promo chips. That doesn't sound "automatic" to me. While the LVH is a nice property I'm not sure I want to spend 4 hours there gambling when we're staying at Wynn on RFB status and we "owe" them our play.

Here's the link: http://www.thelvh.com/Hotel/casino/casinocredit

Is this something I should call them on? Or should I just forgo this as I normally wouldn't go to the "LVH"? Is this a gaming board reportable issue?

Quote: DrJohn

Is this a gaming board reportable issue?

It is, and I think Gaming would take your side too. However, you'll have to ask yourself if worth the fuss over.

I don't know what is "reportable", but I think I lean the other direction on this issue. Do I understand correctly that you want to collect on an offer of $500 in promo chips and a two-night free stay, but you don't want to stay there and you don't want to gamble there? And this is because some other casino is providing a free room and other comps? Like LVH should just give you 500 bucks for dropping by the cashier's window? Why not spend two more days in Vegas (same trip or another one) with a free room and $500 to boot? Just who is it that is being stingy/cheap here?

Quote: Wizard

It is, and I think Gaming would take your side too. However, you'll have to ask yourself if worth the fuss over.

Probably not. They don't have tiles anyway. Just thought the $500 would be enough of an excuse to get me to check the place out.

I'll stick to Wynn and Mirage for my glorious tiles!!

Quote: Doc

I don't know what is "reportable", but I think I lean the other direction on this issue. Do I understand correctly that you want to collect on an offer of $500 in promo chips and a two-night free stay, but you don't want to stay there and you don't want to gamble there? And this is because some other casino is providing a free room and other comps? Like LVH should just give you 500 bucks for dropping by the cashier's window? Why not spend two more days in Vegas (same trip or another one) with a free room and $500 to boot? Just who is it that is being stingy/cheap here?

Me. I'm the cheap bastard. The $500 to me is their way of getting me to leave my comfy confines to come over and see what they have to offer. It's their offer, I'm just taking advantage.

Quote: DrJohn

It's their offer, I'm just taking advantage.

Then take advantage -- I endorse that. Take the offer of a two-night stay for free. Take the $500 in promo chips and use them toward your gambling entertainment at LVH.

Looking at it the other way, why aren't you staying/playing at LVH on their offer and expecting Wynn to give you some money for dropping by?

It seems LVH wants to offer the Promo Chips to more than just the "walk throughs". Check in to that two room suite and show up in the casino and after a few hoops you get the promised five hundred promo chips that can't be cashed.
I don't blame LVH but do feel explicit mention of the requirements would have been better.

Quote: Doc

Looking at it the other way, why aren't you staying/playing at LVH on their offer and expecting Wynn to give you some money for dropping by?

Well, the Wynn does give us $600 in free play to come, but I get what you mean. To me the idea is that they are offering this to get people who qualify for a $10,000 line of credit in to the casino. Let me play the $500 and if I like what I see, I'll stick around and play on my own dime. They're trying to get people like me in in the hopes that we'll stay. Sometimes for whatever reason a casino just doesn't make you feel comfortable enough to stay (Ceilings too high or too low, the tiles table tucked in a bad spot ala Venetian, too smoky).

Quote: FleaStiff

I don't blame LVH but do feel explicit mention of the requirements would have been better.

I wouldn't have any issue if they posted this up front as I probably wouldn't have bothered with this. But now they have my info and they seem to be changing their tune.

This is reportable.

This is the entire visible language on the offer, from the point you go to the site until you submit your credit application:

...
May 1 - August 31, 2012, get your casino credit line of $10,000+ approved
and you automatically receive:

Complimentary Suite for 2-Nights
$500 in Promotional Chips
Fill out the credit application form below to enter. Valid for new and updated credit lines! See casino credit for complete details.

Guests who are not entering the promotion can still fill out the credit application form below for credit approval.
...

There is no small print. In fact, including the word "automatically" indicates that there are no requirements besides being approved for the line. Instituting a new condition (minimum play time) without disclosing in advance is a problem, and is possibly a material breach, or even misrepresentation. They hit your credit when you apply for a line, so it isn't as if the deal is NOT costing the player.

If i applied for this, and a new condition was imposed after I was approved, I'd call up yelling for more.

Of course it says "see casino credit for complete details" but these should be conspicuously posted. The only reason they wouldn't post such a simple rule (must play for 4 hours, first) is that they don't want people to know it exists.

Listen, the requirement of 4 hours of play is reasonable, but they should've disclosed it before you applied for the line.

Drjohn Do you really want to get that upset?

If you are not taking it up the regulator you may want to write thank you letters to the head of credit and president of the casino.

I would like to Thank you for misleading me on your offer, as that has saved me thousands. Plus I get to keep my RFB at multiple casinos and not have to bother what yet another place is sending me.

Put it in your own words, it will be read and get attention.

Good luck

I would assume the best Suite at LVH is nothing close to the worst room at Wynn. I give LVH credit for trying, but they have a tough road to get larger players into that place until they offer a better game than other casinos. The facility alone will not do it.

>This is reportable.
Yes, but hardly going to result in any damage awards.

>the requirement of 4 hours of play is reasonable,
Agreed though hardly necessary.
> but they should've disclosed it before you applied for the line.
Yes. If its going to be cool your heels for four hours and then we will cough up the free chips so as to induce you to remain in the casino even longer, all they have to do is say so explicitly.

Its a bad business practice but all he is "out" is the info and the time to have filled it out. It seems as if he would never have become an LVH regular anyway so the four hour restriction works for them, its just bad business for them not to have been upfront about it.

Reminds me of the "free key chain" I got in some downtown slots hole in the wall. They ask you what name and then give you something like "the guy with the key will be here in twenty minutes". Its just to get you to play their machines for awhile before they give you the "free" key chain. Well, I wasn't going to play their lousy machines at all. If they had put that "free key chain after twenty minutes of play" on the sidewalk sandwich board, I wouldn't have walked in and asked for it at all. That was my first introduction to Las Vegas ethics. lo these many decades ago.

Flea:

The only distinction I would make is that there is no consideration in exchange for the key chain, whereas in my opinion, a credit check and pull is worth more to the applicant than just the information.

Quote: Boz

I would assume the best Suite at LVH is nothing close to the worst room at Wynn. I give LVH credit for trying, but they have a tough road to get larger players into that place until they offer a better game than other casinos. The facility alone will not do it.

Actually, not true. LVH has some of the best suites in Vegas. There are about eight super-premium suites at the top of the tower, and three "Villas" that are just insane. It's one of their biggest selling points. Steve Cyr talks a lot about them in "Whale Hunt in the Desert."

Verona Sky Villa entrance:

Quote: teddys

Actually, not true. LVH has some of the best suites in Vegas. There are about eight super-premium suites at the top of the tower, and three "Villas" that are just insane. It's one of their biggest selling points. Steve Cyr talks a lot about them in "Whale Hunt in the Desert."

Verona Sky Villa entrance:

I doubt that is what they're offering. You can see this suite in the "Gambling in Las Vegas" video with Louis Theroux on you tube.

I just finished "Whale Hunt in the Desert". Wasn't bad after they got through telling me over and over how great Cyr was. That book is the only reason I was willing to entertain the offer just to orient my self with the books particulars.

I just wanted to add that they did update their site today with a link to the full rules, which can be found at:
http://www.thelvh.com/images/stories/2012%20new%20credit%20line%20application%20promotion.pdf

The relevant details are:

Apply for $10,000.00 line. If approved you will get two nights in a suite. Nowhere does it specify what kind of room.
While you are there, If you bet at least $100 a bet for 2 hours, you get $250 promo chips. After a second 2 hours (4 total) you get the other $250 in promo chips.

Now the offer is clear at least