scottndindy
scottndindy
Joined: Feb 2, 2010
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November 19th, 2011 at 3:58:10 PM permalink
Does anybody know where I could find a copy of a casino procedures manual. I understand that every places will be slightly different but I am assuming the majority of procedures are universal.
kaysirtap
kaysirtap
Joined: Nov 1, 2011
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November 19th, 2011 at 5:12:20 PM permalink
I've never seen a "casino procedures" manual... I believe that would be too general. Internal controls would be hard to get, if that's what you're talking about. Procedures manuals for games would be easier. Is there a particular game you're looking for? What are you trying to learn?
FleaStiff
FleaStiff
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November 19th, 2011 at 9:00:34 PM permalink
Quite correct. The casino procedures manuals and software programs track players and markers and chips and currency and are of great interest to the treasury, but its the Games Procedure manualS that wind up in the Eye in the Sky that are of the greatest interest. These are the "dealer draws card with right hand while left hand is flat on table, palm down at edge of chip tray area" or dealer looks at Area X three seconds prior to releasing little white ball so that surveillance cameras show him clearly not looking in the direction of the wheel. Or the Take, Position and Pay sequence in Craps where losing bets are taken, before winning bets are paid off. And positions one and two are paid with Inner Hand or some such thing. Some of those manuals were written by newbies though. And some have had had the same grammar error for almost twenty years despite being from different casinos.
NicksGamingStuff
NicksGamingStuff
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November 19th, 2011 at 9:13:47 PM permalink
The procedures manual is somewhat specific to each place. The shuffle is specified and pretty much every single movement like Flea said. If you have any questions I can look in mine.
FleaStiff
FleaStiff
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November 19th, 2011 at 9:21:27 PM permalink
Heck, one NM casino has a manual on how to have dealers sort the decks of retired cards prior to sending them for audit and sorting into gift packs.
Paigowdan
Paigowdan
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November 20th, 2011 at 1:57:55 AM permalink
Actually, the opposite end of the spectrum also exists, not that casinos are sloppy.
On many games such as Blackjack and Dice, which are public domain products, there isn't a formal "Bona-fide" procedure manual as much as there is a collection of procedural updates - in memo form - of "what to do" situations: Short rolls, double-deck shuffling procedures, side bet procudures, etc.

Even my game (EZ Pai Gow) falls under the "memo binder" on pai Gow poker at the sites that have installed it, and not the official "EZ Pai Gow Poker Product Description Guide" from DEQ Gaming Inc. for the game.
- Some places allow Banking and dragon hands (Fiesta Henderson)
- Some places allow Banking with no Dragon hand (Golden Nugget)
- some places disallow both Banking and Dragon hands (Cannery Group, Rampart, Ameristar properties)
- some places use the Pai Gow Protection Insurance bet (Fiesta, Golden Nugget)
- some places use the Queen's Dragon bet with Pai Gow insurance (Golden Nugget)
- some places use the Red/Black bet (Ameristar St. Louis)
- all places use the house way that their dealers are already familiar with instead of the "official" house way for the product. Indeed, Shufflemaster's Fortune Pai Gow and Galaxy Gaming's Emperor's challenge Pai Gow do not even have a recommended house way.

1. Most casinos use "passed down knowledge" and memo updates instead of an official procedural manual, according to the wishes to the casino's table game director.
2. Places can do this because many side bets and options are approved in various configurations. Also, house edges occasionally get adjusted by allowing/disallowing DAS, S17, etc. Indeed, public domain games like Blackjack and Craps don't have procedural manuals per se, just printouts of Mike Shackleford's "Game page" of the game in questions and some memos updating the status of the game's side bets and current shuffling and dealing procedures. Some places use copies of Vic Taucer's dealing instruction Books on dice and Blackjack, which are superb.
3. Most casinos have veteran table games people on staff who know the games like the back of their hands and make decisions as they occur; 99% of floorman and pit boss alerts and actions are just table calls without documentation occuring: "Yes, that was a short roll, no call no action!" "Set your hand to the flush and not the straight, as it provides for a higher top..." "Set your hand to two pairs, as we are using the 'two pair' rule on pai Gow.." etc., etc., etc.
Beware of all enterprises that require new clothes - Henry David Thoreau. Like Dealers' uniforms - Dan.
Face
Administrator
Face
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November 20th, 2011 at 12:26:02 PM permalink
Quote: FleaStiff

Heck, one NM casino has a manual on how to have dealers sort the decks of retired cards prior to sending them for audit and sorting into gift packs.



I give you credit, Flea. You sure know a lot about Surveillance. I'm pretty sure it's SOP for most casinos to have a procedure for collection and destruction of cards, not just NM. I know we sure do, and it's quite intracate.

Just about every single move an employee performs in a casino, from the obvious like dealing procedures, to the less obvious like the specific path you must take on an escort, or going to and from break, is written down and must be followed.

Surveillance would be the holy grail for this. I know in some places Surv deals only with Table Games, but they would have manuals for every table games variant they have. Places like mine oversee everything, and we have manuals for every single department under the roof. Understandably, these are all proprietary information, for which you must sign non disclosures for upon employment.
The opinions of this moderator are for entertainment purposes only.
charliepatrick
charliepatrick
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November 20th, 2011 at 12:53:09 PM permalink
There is certainly a procedures manual for Grosvenor. In most cases they have thought out possible problems - one fun rule they had catered for when a player makes a blind fold in 5-card (or I guess 3-card) poker - but occasionally some things get overlooked. I have even suggested improvements as a player (e.g. indicating a dealt blackjack against a switched one) and pointed out suggested ways to show rules and odds for new games on A4 sheets.

Obviously when it comes security or surveillance, that has to remain secret to them.

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