Based on the above scenario, would you still consider him stiffing them?
In my opinion he got stiffed. They should have just no mailed him the following month based on a lower ADT. A mailed offer should stand thru the period offered unless noted that their are arbitrary stipulations. JMO
Since this is the beginning of a new month it would be nice to know if these offers are for September mail or was OP expecting same in September based on offers during August.
This was the first mail. I'll elaborate . I went down the shore for a week. Played one night at tropicana sometime in the beginning of August. I was not staying there so we went back to our hotel. As we were walking the boardwalk we stopped in and used the comps I earned from playing a day or two earlier for dinner just the same as if I would have used it the night I played. Then the next morning while riding my bike I stopped there and paid for Starbucks and printed a comp from my remaining comps for cigarettes. Never went back, got mail for offers for sept: didn't use the first couple . Drove all the way to shore today and with no notice not only did they kill my card and force me to go to the long line at the players club, they cancel my mail without a letter and email or a phone cal. That to me is really crappy customer service and a scam
How could you not have used the first few?
We are only 1/2 way thru the first week of September. If you received mail for August in any way, did not use it, and lowered your ADT you have no argument.
I mean, if someone drops a G and uses his comp dollars on a couple of dinners and some smokes, then as the casino, I think I got the good end of the deal so far. The bird is still in my hand and there may be as many as a flock of them in the bush.
I'd probably let a few of the Free Play offers play out and see what happens. I don't have an issue with them cutting someone off in the middle of the cycle, but I'd at least be inclined to give him a chance.