Wizardofnothing
Wizardofnothing
Joined: Jul 3, 2015
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September 3rd, 2015 at 7:45:15 PM permalink
Just a warning for people . DO NOT PLAY at the tropicana. The my do not honor the mail that they send out. Stopped at tropicana and played for the first time this summer. Played and lost about 1000 and recently got mail for 25 dollars once or twice a week. After I lost the thousand two day later I went and had dinner with my comps that I earned and did not go back since . Went down today to use my mail and was told my card is canceled for mail. And the players club rep processed to turn the screen around and show me the one trip that I lost and then two more trips where I used my comps for a dinner and then the following day for a pack of cigarettes so therefore my mail was cancelled. WHAT AND ABSOLUTE F-info joke
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Wizard
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Wizard
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September 3rd, 2015 at 8:03:34 PM permalink
I don't blame them for cutting you off. You stiff them, they stiff you back.
It's not whether you win or lose; it's whether or not you had a good bet.
Wizardofnothing
Wizardofnothing
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September 3rd, 2015 at 8:10:31 PM permalink
How is that stiffing them- I earned the comps from play and they were auto loaded - where does it said I had to use them the same trip?
No longer hiring, donít ask because I wonít hire you either
MaxPen
MaxPen
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September 3rd, 2015 at 8:15:01 PM permalink
Sounds like he played enough to lose a $1000. Maybe 7-10K coin in. They sent him mail for $25 FP per week the following month. He used his card to dine on accumulated points. Then he used his card for a buck discount on smokes. Then the casino stiffed him on their offer during mid offer period.
Based on the above scenario, would you still consider him stiffing them?
In my opinion he got stiffed. They should have just no mailed him the following month based on a lower ADT. A mailed offer should stand thru the period offered unless noted that their are arbitrary stipulations. JMO
Since this is the beginning of a new month it would be nice to know if these offers are for September mail or was OP expecting same in September based on offers during August.
Wizardofnothing
Wizardofnothing
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September 3rd, 2015 at 8:24:38 PM permalink
This was the first mail. I'll elaborate . I went down the shore for a week. Played one night at tropicana sometime in the beginning of August. I was not staying there so we went back to our hotel. As we were walking the boardwalk we stopped in and used the comps I earned from playing a day or two earlier for dinner just the same as if I would have used it the night I played. Then the next morning while riding my bike I stopped there and paid for Starbucks and printed a comp from my remaining comps for cigarettes. Never went back, got mail for offers for sept: didn't use the first couple . Drove all the way to shore today and with no notice not only did they kill my card and force me to go to the long line at the players club, they cancel my mail without a letter and email or a phone cal. That to me is really crappy customer service and a scam
No longer hiring, donít ask because I wonít hire you either
MaxPen
MaxPen
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September 3rd, 2015 at 8:43:20 PM permalink
Quote: Wizardofnothing

This was the first mail. I'll elaborate . I went down the shore for a week. Played one night at tropicana sometime in the beginning of August. I was not staying there so we went back to our hotel. As we were walking the boardwalk we stopped in and used the comps I earned from playing a day or two earlier for dinner just the same as if I would have used it the night I played. Then the next morning while riding my bike I stopped there and paid for Starbucks and printed a comp from my remaining comps for cigarettes. Never went back, got mail for offers for sept: didn't use the first couple . Drove all the way to shore today and with no notice not only did they kill my card and force me to go to the long line at the players club, they cancel my mail without a letter and email or a phone cal. That to me is really crappy customer service and a scam



How could you not have used the first few?
We are only 1/2 way thru the first week of September. If you received mail for August in any way, did not use it, and lowered your ADT you have no argument.
Wizardofnothing
Wizardofnothing
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September 3rd, 2015 at 8:46:39 PM permalink
I got zero mail in August the first mail I got was September and I did not use the one from yesterday- the second one was today
No longer hiring, donít ask because I wonít hire you either
MaxPen
MaxPen
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September 3rd, 2015 at 8:49:34 PM permalink
In that case, they are out of line in my opinion. Doesn't sound like weekly promised free play of $25 per week though.
Mission146
Mission146
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September 3rd, 2015 at 8:52:19 PM permalink
In my opinion, neither party either stiffed or scammed the opposite party. The casino is free to no mail whoever it wants to, but at the same time, I consider this instance a poor business decision.

I mean, if someone drops a G and uses his comp dollars on a couple of dinners and some smokes, then as the casino, I think I got the good end of the deal so far. The bird is still in my hand and there may be as many as a flock of them in the bush.

I'd probably let a few of the Free Play offers play out and see what happens. I don't have an issue with them cutting someone off in the middle of the cycle, but I'd at least be inclined to give him a chance.
Vultures can't be choosers.
Wizardofnothing
Wizardofnothing
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September 3rd, 2015 at 8:52:34 PM permalink
I think I mis worded it'/ I went back and looked it was a couple times a week I didn't realize it was gift cards or slot play choice some days. Even when I log in now the offers are still there just unusable. Even my 21.34 in comps is unusable as well so you earn comps but if you do not use them that exact night they take them? Seems completely wrong to me
No longer hiring, donít ask because I wonít hire you either

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