Marketing Executive or Casino Host?

I'm staying at an alternative mlife property on my next trip as my stay was booked by others.

I usually stay at a higher standard mlife property and have the play history required so I'm looking to introduce myself to a hotel contact, but the property I will be staying at this time list their team as either marketing executives or casino hosts.

Would it be in my interest to contact one or the other? Who would be of more help to me? Is one a more senior member of staff?

Quote: Jimmyburke1927

I'm staying at an alternative mlife property on my next trip as my stay was booked by others.

I usually stay at a higher standard mlife property and have the play history required so I'm looking to introduce myself to a hotel contact, but the property I will be staying at this time list their team as either marketing executives or casino hosts.

Would it be in my interest to contact one or the other? Who would be of more help to me? Is one a more senior member of staff?

I would think a host could do more for you. They're more hands-on. Marketing is more generalized.

Quote: Greasyjohn

I would think a host could do more for you. They're more hands-on. Marketing is more generalized.

I'd say that the Marketing Executive has more power to bend policies or go beyond what a computer authorizes the host to do. Properties use different terminology between host, executive host and Marketing Executive.

I don't know any casino that insists its patrons have mere 'hosts' and that Marketing Executives go unmolested by the curious.

So titles may vary but the fact is hosts get promoted to something higher and if you qualify you might as well start with an older more experienced Host With Fancier Title Who Also Has Other Mini-Whales.

It's not really clear but the impression made from the websites etc are that the marketing executives are a more senior position than a casino host.

I could be way off here but it seems strange to have two people with different titles doing the pretty much the same job unless there is reason for this i.e. responsibility for different levels of player or...... actually I can't think of a second, but I could be wrong again.

Quote: Jimmyburke1927

It's not really clear but the impression made from the websites etc are that the marketing executives are a more senior position than a casino host.

I could be way off here but it seems strange to have two people with different titles doing the pretty much the same job unless there is reason for this i.e. responsibility for different levels of player or...... actually I can't think of a second, but I could be wrong again.

I think that they basically different levels of the same job. Of course, this may involve different responsibilities, but that's true of most careers -- when you get promoted, you have more responsibility, but there still may be some overlap with your old responsibilities.

Anyway, anyone who has their information listed on the website is fair game to be contacted -- that's why the information is listed. If you contact the "wrong" person I'm sure that they will redirect you.

My strong impression is that marketing executives deal with promotions, like getting players all set when the player accepts an invitation to a tournament that includes some or all RFB. A lot of times, it's a complicated offer, like a 50 gift card, room for 3 nights, tournament entry, 200 cash, 10000 reward credits, and there's a lot of different paperwork that needs to be generated to make all that happen; some to the cage, some to the front desk, maybe the pit boss or the tournament director, etc. I get offered 2-3 promotions per month, per property, and they tell me to call this number for a marketing executive (#), or call your host. I'm kind of middle-tier, so I see a lot of ok promotions, but not the very top tournaments and giveaways.

A host has a particular list of clients, will set reservations at any hotel in the company, get show tickets, approve comps either in advance or at checkout (beyond the use of your points), and can also do the above. They keep a file on you about your likes and dislikes, your past visits, personal information beyond your ADT etc. A host looks at your play and can get you put on lists for great promotions you haven't earned on a speculative basis. So, from my experience with both, I would strongly recommend you get a relationship with a host. I could be wrong about the hierarchy; the host might have to go to a marketing executive to get approval for things beyond basic RFB, and I just don't know about it.

I have hosts (at different casinos) with the following titles (copied from email signatures)

"Director of Player Development"
"Executive Host"
"Executive Casino Host (Casino Marketing)"
"Casino Marketing Executive"

I am pretty sure that these are all just different levels of the same job (or maybe some are the same level with different names at different casinos). All have set me up with comped rooms, limos, etc before -- standard host stuff.