Revel promotion sounds too good to be true

I believe some people here suggested that the revel management knew what they were doing all along, as far as what machines we're good for advantage players and what machines were not. It was suggested that they had planed on taking out all the highly desired AP machines all along and that no monitoring of message boards or anything like that was needed to figure any of this this good AP all out. Possibly they even Could have even hired someone to do some number crunching and advisement. If this was the case why wait so long even until the last minute to yank machines or until they got hit hard to shut down machines? It would seem that they are learning from us as we post and play. If they had this in the works along time and had any sharp consultant or employees they would have not waited so long to have changed things.

If you wait until the last day, people will think the good machines are going to be there. Word travels fast, but people book rooms, flights, etc and make plans, so they decide they might as well go anyway and just try to make the most of it.

Warning. So right after my last post and a PM to a few people explaining part of what we played. The Revel terminated a few of our player's slot cards. We did not do anything wrong in the slightest but play legitimately high limit and win some money. One person won less then 6k . In the beginning They offerd comped rooms and food then after ordering food they made us pay for the $300 AND REVOKED the remaining comped room offer for today. Seriously people need to pass this around . How ironic because on TV a ,"we made a mistake and want gamblers "commercial for the Revel just came on how pathetic is this casino management team. And its definitely very irrie that it happend right after my last post and PM. Next thing I know security will show up at MY room.

Quote: AxelWolf

Warning. So right after my last post and a PM to a few people explaining part of what we played. The Revel terminated a few of our player's slot cards. We did not do anything wrong in the slightest but play legitimately high limit and win some money. One person won less then 6k . In the beginning They offerd comped rooms and food then after ordering food they made us pay for the $300 AND REVOKED the remaining comped room offer for today. Seriously people need to pass this around . How ironic because on TV a ,"we made a mistake and want gamblers "commercial for the Revel just came on how pathetic is this casino management team. And its definitely very irrie they it happend right after my last post and PM. Next thing I know security will show up at MY room.

Wow. So, basically, the new management team is even worse than the old one. You should stick it to them. Go to the DGE & also go to a lawyer and talk about certifying a class for a lawsuit. From what I've heard, you're not alone in being mistreated for trying to take full advantage of this promo.

I believe a local AC reporter did a article about this promotion dose anyone have any information on this or who it was I'm thinking we may want to contact him and see if they want to do a follow up on the shenanigans this place is pulling. This is absolutely outrageous.

Quote: AxelWolf

I believe a local AC reporter did a article about this promotion dose anyone have any information on this or who it was I'm thinking we may want to contact him and see if they want to do a follow up on the shenanigans this place is pulling. This is absolutely outrageous.

Jennifer Bogdan.

Quote: AxelWolf

Warning. So right after my last post and a PM to a few people explaining part of what we played. The Revel terminated a few of our player's slot cards. We did not do anything wrong in the slightest but play legitimately high limit and win some money. One person won less then 6k . In the beginning They offerd comped rooms and food then after ordering food they made us pay for the $300 AND REVOKED the remaining comped room offer for today. Seriously people need to pass this around . How ironic because on TV a ,"we made a mistake and want gamblers "commercial for the Revel just came on how pathetic is this casino management team. And its definitely very irrie that it happend right after my last post and PM. Next thing I know security will show up at MY room.

Your post has insufficient information. What triggered termination of slot cards? Did they suspect fraud? did they suspect proxy playing? did they suspect fake vouchers? Just winning 6K by one person is not a sufficient cause.

Quote: Bhappy

Just winning 6K by one person is not a sufficient cause.

That's the whole point. And what do you mean "did they suspect..." Wouldn't those suspicions have been allayed by the presence of a valid ID? Termination due to suspicion is not a valid action.

Quote: rdw4potus

That's the whole point. And what do you mean "did they suspect..." Wouldn't those suspicions have been allayed by the presence of a valid ID? Termination due to suspicion is not a valid action.

The point I was trying to make is the post had insufficient information. Unless one writes the entire episode truthfully (the way aceofspades writes) it would be silly to jump to conclusions.

You may want to look into the legality of this... in Nevada a casino CAN NOT force you to pay for previous comps they promised you. They can take away future comps, but rooms/food already promised to be comped cannot be revoked.

NV Gaming verified this.

My revel card has also been revoked after losing five figures on video poker. Revel keeps referring me to other people, none of which can explain what exactly is going on. I am busy trying to get to the bottom of it.

Could the new management actually be worse than the original?

Sure sounds like they could be.

So they offer a rebate promotion and then revoke your card and renege on the offer once you have lost 5 figures. Please provide specifics. Complaint to gaming commission, emails to inform local news outlets, and lawyering up is a good start.

Quote: Wizard

Could the new management actually be worse than the original?

Remember Kevin actually gained out of the bankruptcy and still is a owner. As long as his name is on anything with this place, nothing would shock me. Well except maybe BHappy trying to defend and question a longtime posters experience.

Quote: Wizard

Could the new management actually be worse than the original?

It is entirely possible.

However, without knowing the specifics it is hard to determine exactly what happened and why. There are only two facts: 1: Cards/comps were revoked, 2:In one case people won, and in the other case some one lost.

Quote: randomperson

My revel card has also been revoked after losing five figures on video poker. Revel keeps referring me to other people, none of which can explain what exactly is going on. I am busy trying to get to the bottom of it.

You are still entitled to your loss rebate, right? Of course it's a huge inconvenience to go back 20 times if you didn't get to take advantage of the $100k cap. My guess is they flagged you as an AP. The fine print may say that they have the right to revoke anyone's card at any time. In any case, I hope this place goes bankrupt.

Good job, Revel. I live in the area but will be staying far away from this place during the promo and afterwards.

Quote: jon

You are still entitled to your loss rebate, right? Of course it's a huge inconvenience to go back 20 times if you didn't get to take advantage of the $100k cap. My guess is they flagged you as an AP. The fine print may say that they have the right to revoke anyone's card at any time. In any case, I hope this place goes bankrupt.

Good job, Revel. I live in the area but will be staying far away from this place during the promo and afterwards.

No, the people at the desk said that the promotion will not be honored for me, including not getting any losses refunded.

From what I understand, I was on a list of people that the promotion would not be honored for in the afternoon yesterday. This was after I lost over 5K. I kept playing until 3 AM and kept losing, making the total significantly above 10k. This means they knew that they would not honor the promotion and let me keep playing and keep losing.

The lawyer that the put me in contact with has not responded to any calls yet.

Quote: randomperson

This means they knew that they would not honor the promotion and let me keep playing and keep losing.

Keep well fed, hydrated and bathroomed, just in case they backroom for hours on end without such necessities. Just as the Fertitas did with baccarat players at the Golden Nugget. And Atlantic City wonders why it's going the down the tubes as it watches is casinos run so obviously out of control as the DGE, CCC and state courts stand by with their thumbs up their derrieres!

That's disappointing to hear about the two of you having problems which means conceivably there will be many more than just the two of you. I think the odds of a split week for the loss rebate FP just went up. Is it going to be my fault if they do it that way?

I'm very surprised they are rolling people this early. I can only wonder if the management has a vested interest in seeing the casino fail. Seems like a big gamble to go there and hope you get paid. Eagerly awaiting the lawsuits, but very sympathetic for those who got burned.

Quote: Boz

Remember Kevin actually gained out of the bankruptcy and still is a owner. As long as his name is on anything with this place, nothing would shock me. Well except maybe BHappy trying to defend and question a longtime posters experience.

What bothered me is he is still in charge of the Revel brand and that part of his going was the real story. The casino has an expense clearly designed to turn revenue into an expense. I hope the Revel brand isn't being paid, but probably is always the first one paid.

Quote: tongni

I'm very surprised they are rolling people this early. I can only wonder if the management has a vested interest in seeing the casino fail. Seems like a big gamble to go there and hope you get paid. Eagerly awaiting the lawsuits, but very sympathetic for those who got burned.

Yeah, you could just gamble on-line (somewhere other than Bovada) and risk not getting paid from the privacy and comfort of your own home.

However, if you are inclined to gamble on-line and want a casino that pays in a timely way and honors their promotions, then it is time to, "Raise Your Game," with Bovada!

Quote: Mission146

if you are inclined to gamble on-line and want a casino that pays in a timely way and honors their promotions, then it is time to, "Raise Your Game," with Bovada!

Is it time for a self-ban of 7 days? This clearly violates board rules. (Rule #3. No spam. Spam is an unwanted message, usually an advertisement).

Maybe you can't see my grin as a troublemaker. I really don't care.

random person: "I was on a list of people that the promotion would not be honored for in the afternoon yesterday."

Please explain. You were pegged as an AP prior to the promotion or during the promotion? How would they know?

Quote: teliot

Is it time for a self-ban of 7 days? This clearly violates board rules. (Rule #3. No spam. Spam is an unwanted message, usually an advertisement).

Maybe you can't see my grin as a troublemaker. I really don't care.

Good one!

Abe?....AbeFrohman the sausage king of Chicago?

Quote: randomperson

The lawyer that the put me in contact with has not responded to any calls yet.

I am a lawyer who is licensed in NJ. I'd be happy to help you if I can, the whole thing sounds pretty F-ed up to me. PM me if I can help.

Someone should be calling all the Philly and NY TV stations and asking them to look into this. Philly.com has been hard on Revel before and might jump on this.

Just curious. How do other casinos treat APs?

Quote: Bhappy

Just curious. How do other casinos treat APs?

Not well.

Sounds to me like it's time to buy some billboards in the area and register some domain names. Definitely contact reporters in the surrounding area. It's important to let people know that this offer is potentially illegitimate before any (more?) money is stolen from players.

The blowback from something like this, if it's publicized enough, will definitely erase any good will they would have otherwise engendered from this promo. If they keep up with this sort of behavior, it will absolutely crater their reputation and cement their status as The Joke of Atlantic City.

Looking forward to the results of the lawsuit if your rebate ends up getting revoked. Best of luck to those who got hosed.

Last year Revel gave $750 in free play (I think) to CET 7 Stars members.
I wonder if the two players got these free plays but did not give any action.

Quote: Nareed

Not well.

Please explain.

Quote: Bhappy

Just curious. How do other casinos treat APs?

So what do you define as a AP player? Playing a negative expectation VP machine is not what I consider one.

Quote: Bhappy

Please explain.

It's the impression I get from reading the forum.

Quote: Boz

So what do you define as a AP player? Playing a negative expectation VP machine is not what I consider one.

Boz the hell I know how to define APs. On this board there are several self proclaimed APs (whatever that means), and I am curious how they are treated at other places. Nareed says,"Not well". However, that statement lacks specificity.

BTW I am a simpleton low-medium rolling recreational gambler, and I do not belive that casinos are evil empires.

Frogger you may be on to something.

Quote: Bhappy

Just curious. How do other casinos treat APs?

It depends. Mostly, it depends on the opportunity. No casinos like people who gain extra info about the game-at-play via card counting, hole-carding, or edge-sorting. But some casinos have no problem with very intentionally creating creating +EV opportunities. For example, Borgata and Harrah's both have frequent 10x point days. They both have 9/6 jacks or better at up to a $5 denomination ($25/hand). That game has a player advantage, and the casinos know it and allow it to happen without any of the childish antics that Revel has employed in the last couple days.

Quote: Bhappy

Just curious. How do other casinos treat APs?

I don't know or claim to know, but my AP play has been restricted to taking advantage of Free Play offers as well as advantage Progressive slots and Video Keno, so I don't imagine anyone would care about the Progressives. I mean, if I hit a Progressive on a +ER machine, the casino didn't pay the money that put it into positive territory, so just as well me as anyone else. I've never been strictly an advantage player, anyway, so I've played games at a disadvantage, as well.

With the double FreePlay offer at Horseshoe Cleveland, I won a nice little piece of cash, and finished WAY ahead, but I continued to play after the Free Play was done. In any event, I never returned after that, at least not yet, and I still had a cost calling me and offering me a free room and free food months later. Just no Free Play...lol

At Scioto Downs, there were many occasions where I would run my Free Play through and leave, when the offers were substantial, and sometimes I would play some of my winnings back to keep it honest and the offers coming. I hit it hard and heavy when I figured my offers were as good as they were going to get, and then the amounts of my offers started declining, (and play did not bring them back up) but I still got offers. I still do, and I haven't even been there since February or March.

Anyway, it's my understanding that there are no machines at Revel that are +ER by design, or if there are, they are not advertised as such. Please correct me if I am wrong.

That said, in this case, any advantage that exists does so only because of this promotion which is something they decided to do. There are Progressives there, I imagine, but at this very moment, not a single one of them could be at an advantage...I would have no idea. Anyway, the advantage to the loss rebate promo exists simply because of Optimal (or advantageous) stop-win and stop-loss points. Most people have stop-win and stop-loss points on any game that they play, anyway, especially stop-loss points as a practical matter.

For Revel not to honor the loss rebate for AP's, to me, is similar to a casino that dealt BJ face up to both player and dealer with a dealer total of sixteen (when the dealer would normally be showing a ten) and a player with a thirteen who would normally hit against a ten showing. The dealer busts, but the casino decides not to pay the bet because the deviation from BS was an AP move based on knowing what the dealer had. Well, the House was the one dealing them face up!!!

It's the same thing, the House has created an advantage on a game that would normally not be advantageous and are refusing to honor a promotion that an AP is trying to take advantage of.

I could go there with $1,000 and a plan to play $100 slots and either win $1,000+ or lose the $1,000 and return to grind back as much as possible on E-Craps or VP, would they deactivate my card for that? It's technically an AP move, (sub-optimal) because the ER based on my probability of winning $1000 or more exceeds my expected loss on trying to grind as much as I can out of the $1,000 Free Play, assuming I lose.

Let us also not forget the biggest advantage of them all, which is simply to hit up the Free Play match and leave. Technically speaking, I believe that makes the advantage infinite since there is no potential for loss whatsoever. Of course, I now tend to expect that such a player would only be able to do that once, at this point, prior to the card being deactivated.

It runs the gamut. Here is an example on the lighter side. http://www.youtube.com/watch?v=6HjwzJyCQlQ

Thank you Mission.

I am a freelance gaming writer that writes for two sites that are in Google News. Newspapers and TV stations scour Google News for their stories. It might be a good start to get an article into Google News through a smaller gaming site like I work for to get the attention of large media outlets. If you got cheated in this deal feel free to PM me here. I would be happy to publish a story on Revel revoking player cards after players lost. I just want to make sure I understand exactly how it got to this point.

Quote: fubster

Sounds to me like it's time to buy some billboards in the area and register some domain names. Definitely contact reporters in the surrounding area. It's important to let people know that this offer is potentially illegitimate before any (more?) money is stolen from players.

The blowback from something like this, if it's publicized enough, will definitely erase any good will they would have otherwise engendered from this promo. If they keep up with this sort of behavior, it will absolutely crater their reputation and cement their status as The Joke of Atlantic City.

Looking forward to the results of the lawsuit if your rebate ends up getting revoked. Best of luck to those who got hosed.

Completely agree. I can see the story now...

"Revel has decided that it can choose who to grant the loss rebate to and who they don't want to. They also decided they can not inform the player until they lose a certain amount that pleases the Revel.

So, win or lose, Revel can choose based seemingly upon nothing to not honor their highly publicized rebate."

They shall be back in bankruptcy in the nearest of immediacies.

in NJ comped rooms may be canceled. Revel did so last year for the air show. It is rare in AC and I know of no other examples, but it may be done.

Quote: dyepaintball12

You may want to look into the legality of this... in Nevada a casino CAN NOT force you to pay for previous comps they promised you. They can take away future comps, but rooms/food already promised to be comped cannot be revoked.

NV Gaming verified this.

Just because it has been done doesn't mean it's legal to do it.

Isn't the comped room issue pretty basic contract law? There's an offer, an acceptance, a tangible good....

People keep asking what they, they meaning he player's who got there cards revoked. I cant speak for everyone however 2 people did nothing other then play a higher limit slots and win period. The other played the same things but lost period. What other information is needed. Machine numbers? Come on exactly what 2 games they played is not relevant they did nothing remotely shady at all whatsoever period.

Quote: dyepaintball12

You may want to look into the legality of this... in Nevada a casino CAN NOT force you to pay for previous comps they promised you. They can take away future comps, but rooms/food already promised to be comped cannot be revoked.

NV Gaming verified this.

Comps & offers in Nevada can be revoked based on the amount of play.

Quote: AxelWolf

People keep asking what they, they meaning he player's who got there cards revoked. I cant speak for everyone however 2 people did nothing other then play a higher limit slots and win period. The other played the same things but lost period. What other information is needed. Machine numbers? Come on exactly what 2 games they played is not relevant they did nothing remotely shady at all whatsoever period.

What exactly was the revocation process? Did the casino verify the identities of the players? What reason was given for the revocation? Was the exchange confrontational?

Quote: silicone

Comps & offers in Nevada can be revoked based on the amount of play.

Not if they've already been offered by the casino and accepted by the player. If you've been comped a room, they can't call you up a couple days later and say "you owe us for that room."