Casino employees talking about players
talking about players to other players...
It has been my experience that this is quite normal (whether it is an off-handed comment or an actual discussion
about another casino patron by a casino employee)
My friend states this is against casino policy and that if it is happening, it should not be happening.
Your experiences?
1. "Oh, you make that play? So does John! Do you know John?"
2. "This guy John is in here all the time. He plays like an idiot and tips like an ass. I hate that guy..."
3. "Oh, you like the Mets? So does John! Do you know John?"
4. "This guy John comes in here all the time. He likes the Mets! I hate that guy..."
So, work-related fact, work-related opinion, non-work fact, non-work opinion. I would say #1 is definitely OK. I'm personally OK with #2 and #3 as well, but I can see how some people wouldn't be. There's probably not much room for #4, since it both introduces non-relevant personal info and expresses an opinion. That's usually not OK in any business setting.
Quote: sodawaterI heard a dealer and a floorman talking about me in Chinese... I know it was about me because they referred to the hands I had in English.
LOL! subtle:-)
Quote:One floor says to another "oh that's that attorney, K--, right?" mentioning your last name. A pit boss (guy sitting down at the computer) mentions your reality show on TV. Anyways, the guy who was displeased with you, I couldn't make a joke to him either.
Casino workers on occasion may discuss a player to another player if part of a known circle of regulars. (A player may say, "If you see my husband, can you tell him I went to play slots?" or "Your cousin Joan looks great, saw her the other day..." etc.)
Dealers or floormen may not disparage any player to any other player, or discuss private information ("Lady, your husband was here last night at 6PM with his mistress betting $200 a hand! Oh...he told you he was working late at the office? Yeah, right!....")
Quote: PaigowdanCasino workers discuss players to other workers all the time, and as a business need.
Casino workers on occasion may discuss a player to another player if part of a known circle of regulars. (A player may say, "If you see my husband, can you tell him I went to play slots?" or "Your cousin Joan looks great, saw her the other day..." etc.)
Dealers or floormen may not disparage any player to any other player, or discuss private information ("Lady, your husband was here last night at 6PM with his mistress betting $200 a hand! Oh...he told you he was working late at the office? Yeah, right!....")
Dan they are not supposed to disparage them,but they do.Like I said I have even heard dealers talk bad about a player while he was still at the table,as if the player couldn`t hear them.
Quote: Paigowdan
Dealers or floormen may not disparage any player to any other player, or discuss private information
Bingo. Suits may not divulge private info about
a player to another player. I've always been told
by suits they can lose their jobs for doing it.
Quote: EvenBobBingo. Suits may not divulge private info about
a player to another player. I've always been told
by suits they can lose their jobs for doing it.
They may not, but they do!
Quote: aceofspadesThey may not, but they do!
Never seen it, and I've tried to get a suit to
talk. They refuse to discuss private details
of a player, in fact they get downright testy
if you push it.
Quote: EvenBobNever seen it, and I've tried to get a suit to
talk. They refuse to discuss private details
of a player, in fact they get downright testy
if you push it.
Bob - perhaps it is an east coast thing, but I hear casino employees discussing all sorts of
details of other patrons (i.e. their betting styles, their strategy, what they do for a living, etc.)
Glad you said may not instead of will not. Happened all the time on the buses from Blackhawk. And lots of poker dealers will discuss who plays good or bad, and cite examples on the poker room floor.
Biggest gossips and prop player/ dealers.
Quote: aceofspadesBob - perhaps it is an east coast thing, but I hear casino employees discussing all sorts of
details of other patrons (i.e. their betting styles, their strategy, what they do for a living, etc.)
And thats considered ethical business behavior, to discuss
customers behind their backs with other customers? My
barber won't even do that, and he's asked to all the time.
He always says, you want me talking about you when you
aren't here? The local manager of the grocery store won't
do it either, I've tried. If the pit of a casino is doing it, thats
one sleazy joint that wouldn't get my business.
Quote: EvenBobAnd thats considered ethical business behavior, to discuss
customers behind their backs with other customers? My
barber won't even do that, and he's asked to all the time.
He always says, you want me talking about you when you
aren't here? The local manager of the grocery store won't
do it either, I've tried. If the pit of a casino is doing it, thats
one sleazy joint that wouldn't get my business.
Bob - I have experienced this is 95% of casinos I have ever been in.
Imagine what somebody with a little green can find out in Vegas.
Van Thu Tran and her husband Phuong Truong had no trouble recruiting dealers for their false shuffle scam. So how hard should it be to just find a chatterbox ?
e.g., you should have gotten here this morning, Bob lost 4 racks... etc.
Quote: aceofspadesBob - I have experienced this is 95% of casinos I have ever been in.
The pit giving out private details of other players to the public.
Name, profession, details about their lives.
You must go to entirely different casinos than I do, thats about
as unethical as you can get. If I heard that happening about me,
I'd raise so much hell with upper management they'd never get
over it.
Quote: BuzzardBob, just how high a level of ethical standards do you think minimum wage employees?
Talking about the pit, not dealers. Who cares what
dealers say.
It's easy to get info, hell this aint Wall Street. It just a f***ing casino.
Quote: Buzzard
It's easy to get info, hell this aint Wall Street. It just a f***ing casino.
HAHA!
Quote: aceofspadesBob - I have experienced this is 95% of casinos I have ever been in.
Me too. And that's over 500 casinos...
Quote: aceofspadesSo I have been having a conversation with someone regarding whether or not they have ever heard casino employees
talking about players to other players...
Only under exceptional circumstances:
A strikingly beautiful woman, a very obnoxious drunk, any incident that involved intervention by security.
Dealers downwind of Fleastiff tend to express relief upon his departure.
Usually it is improper for their to be any discussion about a player or references to players. One Dice Crew even got written up for using the phrase Dark Side when it just happened that one end of the table was composed of a racial element that turned out to be super sensitive and the players at the other end of the table were all white.
I've had dealers tells tories about "this guy" who bet a lot, or "that guy" who did this or that peculiar ritual. But nothing I would call indiscreet, as they never identified anyone. I see nothing wrong or improper about it.
Quote: EvenBobThe pit giving out private details of other players to the public.
Name, profession, details about their lives.
You must go to entirely different casinos than I do, thats about
as unethical as you can get. If I heard that happening about me,
I'd raise so much hell with upper management they'd never get
over it.
Quote: EvenBobNever seen it, and I've tried to get a suit to
talk. They refuse to discuss private details
of a player, in fact they get downright testy
if you push it.
EvenBob, private eye.
I've only seen it once when I was the only one at the table after a player left the table the dealers opened up the flood gates about the player like I wasn't even there. Maybe in all their rage they were blind to the fact that I was standing there! The player thought it was fun to hassle the dealers.
Having worked around the casinos and having lunch in their EDR's, I can tell you that you won't find any dealer talking about a player, They may say you should have seen the jerk I had at the table, betting this way or some thing like that, but their job is on the line for talking about players, or passing along any personal information they have about them! [EDR] Employee Dining Room.
So if you are reading that a suit said something about a player, or a dealer did, all I can say is BS. They would be fired for doing so!
I've known some of the dealers for years now and I can't get any information out of them about a player, even when asking about how they did playing yesterday! The same thing goes for bumping into them at a casino that they are playing craps at on their day off. They are closed mouth about anybody they deal to!
You can go on line and read a lot of the Employee Guidance Manuals, for the different casinos.
Here is just one of them :
http://www.hollywoodcasinoaurora.com/~/media/aurora/hr-documents/HCA%20%20Employee%20Guidance%20Manual.ashx
I've also seen a poster writing nothing but BS about what a dealer or suit said on this board, trust me it didn't happen. If someone from the casino was shown that post they would be fired!
I even got friends that are retired suits and dealers that you can't get to talk about the players they have dealt to!
Anybody that is posting that a dealer said something about a player is putting that dealer in jeopardy of losing their job!
tTust me it does happen in Colorado. And poker rooms everywhere for damn sure !
Just stating facts Rick. No disrespect meant.
Quote: superrickSo if you are reading that a suit said something about a player, or a dealer did, all I can say is BS. They would be fired for doing so!
Quote:
Buzzard
And yet when I worked at the Riviera in Blackhawk, the dealers did this regularly while on break
Well I stand correct it on this one!
I'm sure that if you put dealers in a break room where no players were you would have them talking about the jerk player they had on the table, but not out in the casino!
Personally I could never be a dealer, having to put up with some to the stuff that players do, specially in the high limit rooms. Where abuse of the dealers runs rampant.
So lets just say that won't find dealers talking about players while they are at the tables or to any individual that is not an employee of the casino they work in!
A good book to read about dealers is: Dummy Up And Deal By H. Lee Barnes copyright 2002
Quote: superrickI'm sure that if you put dealers in a break room where no players were you would have them talking about the jerk player they had on the table, but not out in the casino!
Having spent some breaks with dealers, I can vouch for this. It seems to me the biggest dealer grievance about players are those who have a lousy attitude and blame the dealer for bad cards. Second would be players who don't tip, especially those who play for a long time, and win. Some dealers are sensitive about the smoking issue, and can't stand it when players blow smoke in their face.
I've seen floors look at the computer and divulge the year a player was born or their hometown or state. I've never seen them say a person's age outright but that's probably because they can't add. If you play rated there are no secrets. These are not isolated incidents.
Quote:
Wizard
Having spent some breaks with dealers, I can vouch for this. It seems to me the biggest dealer grievance about players are those who have a lousy attitude and blame the dealer for bad cards. Second would be players who don't tip, especially those who play for a long time, and win. Some dealers are sensitive about the smoking issue, and can't stand it when players blow smoke in their face.
So let me ask you this; have you ever heard these dealers talk about one player, using the players name when you were with them, besides just saying something like you know Mr. C is the biggest jerk that I've ever had to deal to?
Quote: superrick
I've also seen a poster writing nothing but BS about what a dealer or suit said on this board, trust me it didn't happen. If someone from the casino was shown that post they would be fired!
We're supposed to believe at the Revel, suits routinely
discuss the private details about players, with other players.
They give everything but their SS numbers to anybody who
asks.
Whatever. I don't believe it. Somebody is up to something
here, thats as far as I'm going to take it..
Quote: EvenBobWe're supposed to believe at the Revel, suits routinely
discuss the private details about players, with other players.
They give everything but their SS numbers to anybody who
asks.
Whatever. I don't believe it. Somebody is up to something
here, thats as far as I'm going to take it..
Quote: superrickSo let me ask you this; have you ever heard these dealers talk about one player, using the players name when you were with them, besides just saying something like you know Mr. C is the biggest jerk that I've ever had to deal to?
No, I have not.
But the point that I am making is that people will continue to break rules if they feel they can trust you not to bust their balls for giving you information.
I get really great stories from dealers when I play at empty tables about all KINDS of things that happen. Both specific to other casino employees and to players. It's a regular soap opera out there if you earn some trust and visit regularly enough.
When you're at a casino that flips dealers for box, they are also more lenient about allowing the dealers to speak freely. Also when it's graveyard and there is no box, that's a great time to get great stories about the truth of what happens that you don't always hear about.
Quote: AhighRegardless of the rules, I will tell you that when there are no other players around, dealers tell me all kinds of things that they are probably not supposed to tell me. And especially about other players. I generally know that revealing the details of who told me what will cut off future information, so I just keep it to myself.
But the point that I am making is that people will continue to break rules if they feel they can trust you not to bust their balls for giving you information.
People talk about people, especially in retail OR in service to the general public, and dealers are absolutely people who may talk about people and about their customers to fellow dealers and other trusted players.
Some customers are great, others are absolute pricks, - and players behavior in a casino is on full display to one and to all, and it will be noticed, and discussed among some groups. Don't forget this.
To expect people not to have feelings, to not notice, and to not discuss their work among their own colleagues is expecting a bit too much. If you wish to be spoken kindly of by people, then it is better to act gracious instead of boorish.
